Flexibility Fuels Chicken

TOP FIVE U.S. Chicken producers Average Weekly Production (in million pounds)    Market    Share %     Pilgrim’s Pride 146 20.30% Tyson Foods 144 20.00% Perdue Farms 55 7.60% Sanderson Farms 42 5.80% Wayne Farms 34 4.70%   Investing in foodservice is a big step for any c-store chain, but if it’s done right, the

Thinking Outside the Box

In 2010, retailers are getting creative to reach customers with the general merchandise category. As with other categories, expect customers to be focused on finding more value for their dollar. 7-Eleven Inc. sees quirky, fun products attracting customer attention at its chain in 2010. The Dallas-based chain ended the fourth quarter of 2009 with an

Driving Prepared Food Sales

Inside the Numbers: Rutter’s FARM Stores 200+ Number of prepared food combinations available at any given time. 6 New prepared food items added to Rutter’s menu in February 2010. 5 Prepared food items dropped from Rutter’s menu in February 2010. 20% Store sales from prepared foods in the 37 Rutter’s locations equipped with order kiosks.

Leveraging Loyalty

Reaping Rewards Loyalty marketing programs recognize and reward the best customers of a business. Nearly one-third of U.S. consumers (32.3%) consider their participation in retail rewards programs to be “more important” as they seek to stretch their household budgets in the recessionary economy, according to survey research from Colloquy. In another significant result from its

The 2010 Foodservice Report

Convenience store operators still not convinced foodservice is the future take heed. The National Restaurant Association (NRA) is predicting record-high sales of $580 billion in 2010. Furthermore, of the 70 different retail segments NRA tracks, the group identified convenience stores as the food industry’s “bright spot” when it comes to meeting consumer demand for fresh

Keeping It Fresh

Now that customers are used to finding fresh food at their local c- stores the pressure is on the roller grill to maintain its share of foodservice sales. Thanks to the innovation of retailers and suppliers alike, the roller grill continues to turn out strong sales. Chains are bundling meals with fountain drinks and chips

Breaking into Branding

Branded Check List Retailers planning to add a branded foodservice program should consider the start up cost as well what long-term factors will influence profitability such as additional labor and rising food costs. “You have to decide what’s best for you,” said Sandy Arrasmith of J&H Family Stores. “Take a look at the brand you

Expanding the Foodservice Menu

Most convenience store operators don’t offer a whole lot of seafood on their menus, which is usually fine, because convenience store customers aren’t looking for seafood. Logistical issues, product-paucity, quality and food safety concerns are among the fears retailers have about investing in the seafood segment. But given seafood’s health benefits and generally growing popularity

Empowering Foodservice Customers

The latest technologies being used to manage c-store foodservice programs—from touchscreens and POS ordering terminals to digital signage—are allowing marketers to enhance communications and streamline operations. Touchscreens communicate the menu in a very efficient way. This is especially important as chains look to build incremental sales and make more subtle changes like expanding the number

The Coffee Cup Hotel

C-stores are known for providing a myriad of services, but could your stores house customers for the night if the weather turned bad? Coffee Cup Fuel Stops, which operates eight 24-hour locations in the Dakotas and Wyoming, is no stranger to hosting overnight guests at its Summit, S.D. location, where winter storms have been known

The Complete Foodservice Package

As demand for grab-and-go soars, convenience store foodservice managers are looking more than ever for packaging to not only maintain product quality and consistency, but be environmentally friendly and serve as a marketing vehicle. That’s a lot of responsibility to heap on stuff customers casually toss away. “I don’t know that takeout packaging is changing

Community Cries Foul Over Canned Canine

Customers are standing behind their favorite convenience store employee, Cody, a chocolate Labrador recently banned from his post at a BP convenience store in Clearwater, Fla., by the state’s Department of Agriculture. Cody had long accompanied store-owner Karim Mansour to the store a couple times a week, except during a short period of time when

Going Green to Reduce Costs

Wanting to help save the world is admirable, but unless a real cost-savings can be realized convenience store operators seem to agree this economy is not the best time to be experimenting with “green” investments. The key to sustainability issues, then, is finding that balance, and that’s where several c-store chains are differentiating themselves. Scott

Tracking the 2010 Fuel Market

Heading into 2010 there seems to be one constant in the energy markets—be it international, domestic, or local—and that is supplies should not be the issue in the New Year. This means that while demand will ebb and flow as it is want to do over the course of the calendar, barring an unforeseen change,

Managing Employees in Tough Economic Times

In order to support the convenience store industry’s forecasting and planning responsibilities for the new year, Convenience Store Decisions and Kleiman HR collaborated on their second annual human resources survey in order to provide some industry-wide insight into the actions others are taking—or planning to take—in the new year. The 2010 survey results include some

Hiring Mistakes We’ve All Made

1. Not Knowing What You’re Looking For. You can’t hit the target when you don’t know what it looks like. Define what you’re looking for by writing a job analysis that spells out the mental and physical capacities, attitudes, personality and skills you need. 2. Not Thinking Outside the Box.  One overlooked source of candidates

Six R’s and One C Spell Retention

The 2009 EDGE Report published by Robert Half International and CareerBuilder, offers a great overview of the job market today and what it looks like in the near future. The survey was conducted in the second quarter of 2009 and the results are based on the responses of 500 hiring managers and 500 workers age

Honoring the Industry’s Top Suppliers

Nearly 100 convenience store chains representing some 23,000 convenience stores nationwide came together to identify the key suppliers in two dozen in-store categories as part of Convenience Store Decisions’ 2010 Reader’s Choice Awards. This study was designed and conducted by Hagen Marketing Research Inc. in cooperation with CSD.  The primary purpose of the study was

Controlling Operating Costs

From escalating utility costs and credit card fees to labor and looming PCI deadlines, retailers have their hands full with a host of issues that are impacting their businesses. No issue is as complex and timely as PCI compliance. The stakes in the PCI game are high and, as 2010 approaches, c-store operators need to

Serving the Unbanked

As the economy worsened, the number of adult Americans without bank accounts grew exponentially—and the use of prepaid cash cards climbed to new heights as well. Directo, a company that tracks pay cards to unbanked workers, reported that the recession has sent the number of unbanked Americans soaring to about 50 million, well up from

Grocery Sales Going Up

Signs of the Times Overextended and anxious about the economy, consumers are responding to economic pressures by buying less, borrowing less and paying down credit card debt. The amount Americans owe on credit cards and other consumer loans plunged a record $21.6 billion in July, dimming prospects that the budding economic recovery will extend to

Super Quik Named Kentucky Store of the Year

The Kentucky Grocers Association and Kentucky Association of Convenience Stores (KGA/KACS) honored Flatwoods, Ky.-based Super Quik Inc. and its president G. Lynn Rice with the 2009 Kentucky Convenience Store of the Year last month. Rice accepted the award on behalf of all the Super Quik employees at KGA/KACS’s annual meeting. “It’s nice to be recognized

Nice N Easy Celebrates in Style

In a gala befitting the industry’s oldest and most prestigious retail award, Convenience Store Decisions and more than 150 industry retailers and suppliers honored Nice N Easy Grocery Shoppes as the 2009 Convenience Store Chain of the Year at the Wynn Hotel’s venerable Daniel Boulud restaurant in Las Vegas. Nice N Easy, the Canastota, N.Y.

New Regulations on Tobacco from the FDA

Over the past six months since the U.S. Food and Drug Administration (FDA) began wielding its new powers to regulate cigarettes, smokeless and roll-your-own tobacco, the implementation of the law has been anything but smooth. Even though Dr. Lawrence Deyton, the FDA’s new head of the Center for Tobacco Products, announced several times during “Listening

Fighting Credit Card Costs

Is there relief ahead for exorbitant credit card fees? The answer is yes. But first, there’s a fight to be fought. According to NACS in Alexandria, Va., credit card payments have grown from 21% of transactions in 1995 to 49% today, with the trend expected to grow to more than 50% by next year. The

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