Pipeline Problems Reveal Regulatory Flaw

Two separate occurrences that interrupted operations of the Colonial Pipeline also forced states to declare emergencies, which in turn spurred a wide-spread run on fuel. By David Bennett, Senior Editor Two recent, high-profile incidents that struck the Colonial Pipeline in Shelby County, Ala. were exacerbated by a federal transportation policy that inadvertently caused a run

Giving Back Year Round

There’s no doubt that the convenience industry is generous when it comes to providing for charitable causes. However, two retailers—Kum & Go and QuickChek—are examples of companies that go out of their way to make a difference. By David Bennett, Senior Editor Almost all convenience stores are engaged in charitable activities during the holidays. Some

Alternative Energy Drinks

Energy drink producers are banking on convenience store customers’ growing interest in better-for-you beverage products to energize sales. By David Bennett, Senior Editor Against a towering LED backdrop at The NACS Show this past October in Atlanta, singer CeeLo Green had showed up to greet onlookers at the +RED Elixir exhibit. In an opposite corner,

Enhancing Foodservice Options

Food-forward strategies are helping c-stores drive strong lunch and dinner sales. By Marilyn Odesser-Torpey, Associate Editor Warrior Fuel Convenience Stores’ signature burritos are the talk of Bernalillo, N.M, where the company operates two stores. That word-of-mouth plus the aromas of fresh cooking wafting through the stores sell the house-made burritos more effectively than any advertising

Tying Up the 2016 Tax Season?

Business tax rules are never simple, but there are things to know that may make the process less painful and costly. By Mark Battersby, Contributing Editor Convenience store retailers should be turning to their advisors for strategies on how to reduce their convenience operation’s—and their own—tax bill. Fortunately, every c-store retailer has at their disposal

Do Meat Bars Match Up?

Meat bars forge a unique position in the meat snacks category. By Anne Baye Ericksen, Contributing Editor Every once in a while, a new type of product enters the marketplace that doesn’t neatly fit into an existing category. Meat bars is one of the latest examples of this phenomenon. Although they contain many of the

QuickChek Celebrated as 2016 Chain of the Year

The New Jersey c-store chain is helping to redefine convenience by embracing cutting-edge retail technology and staying true to its foodservice roots. By John Lofstock, Editor Total Customer Dedication. It’s a phrase retailers like to use, but extremely difficult to execute. Not for QuickChek. For Whitehouse Station, N.J.-based QuickChek, Total Customer Dedication is the company

Cigars Press On

More regulatory policies continue to exert a downward pressure on the resilient category. By Howard Riell, Associate Editor As fall turns into winter, convenience store operators continue to track the trends—both commercial and legislative—affecting the cigar category. From concerns over deeming regulations to consumers’ ongoing desire for smaller, cheaper cigarillos, new flavors and limited-time promotional

Beer Changes With the Times

While demand for beer is on the rise, changing demographics and state laws are helping shape the adult beverage segment even more. By Howard Riell, Associate Editor In terms of volume sales, the largest beer category continues to be mid-priced standard lager, which accounted for a 43% share of total U.S. beer volume sales last

Back Office & Forecourt Evolution

From state-of-the-art back-office software programs to innovative forecourt marketing and ordering systems, the convenience channel’s bottom line is benefiting from the latest technology. By Lisa White, Contributing Editor It would be difficult to dispute the many groundbreaking developments in forecourt marketing and back-office technology. From beacon programs to ordering apps and scanning software that provides

Beverage Lines Blur

Innovation abounds in packaged beverages as crossover between segments can cause confusion in the cold vault. By Erin Rigik Del Conte, Senior Editor Consumers continue to demand healthier beverages as they move away from sugary drinks, but innovation continues across the beverage spectrum including among more indulgent flavors and appeals. As innovation grows, the lines

Just How They Roll

A profitable roller grill program combines the hunger to succeed with a taste for offering customers more for their money. By Jeffrey Steele, Contributing Editor At Shout & Sack, a long-standing convenience retailer on Route 66 in Vinita, Okla., Owner Chris Carter swears by his roller grill. Open 24 hours a day, seven days a

St. Romain Is Making its Mark

There’s no question that the Louisiana company is fulfilling its destiny. As the operator of Y-Not Stop convenience stores continues to put customer and community first, its future seems assured. By David Bennett, Senior Editor Louisiana is largely the creation of the Mississippi River. As a result, the southern state has varied geography and habitats—tidal

Reducing the Risk of Theft

Theft comes in many forms and if left unchecked, can become a constant issue. By Brad Perkins, Contributing Editor “Theft is one of the oldest crimes in the world,” said Chris McGoey, president of McGoey Security Consulting and an internationally-known security expert. “There has always been shoplifting and theft, and convenience stores are hit particularly

Hispanic Consumers Want More

The reasons why the U.S. Hispanic community increasingly matters to c-stores’ marketing plans are becoming more varied, and important. By Sylvia Klinger and Tania Melendez, Contributing Editors In a country that has been shaped by the cultures of many different lands, it should come as no surprise that the many changes occurring in convenience stores

Top 10 Emerging States for C-Stores

CSD examines certain U.S. states that have the economic might to shoulder future industry growth.  By David Bennett, Senior Editor San Antonio-based CST Brands Inc., a Texas-born company, is known as an industry leader not only because of its strong Corner Store brand, but the bolt-on acquisitions it achieved in the last few years. For

Power Mart Flexes Its Brand

A unique retail service provider is expanding its vision for the future. By David Bennett, Senior Editor If casual observers fail to recognize that Sam Odeh has the power then they aren’t reading the signage. The entrepreneur and broker of the Power Market brand, Odeh, founder and CEO of Power Buying Dealers USA Inc. (PBD

Sweet Treats Never Sour

Keeping up with customers’ candy demands remains a never-ending saga. By Jeffrey Steele, Contributing Editor When responding to a sudden desire for a chocolate bar, pucker-worthy mint or lip-smacking gum, customers tend to beat a path to convenience stores. There, they are likely to find what all folks with a sweet tooth seek: broad selection,

Ramping Up Regulation

Even as cities and states invoke new legislation, cigarette sales remain steady. By Anne Baye Ericksen, Contributing Editor On Election Day this year, voters in North Dakota will decide on who will be the next president and whether to approve a proposed tax hike on cigarettes. Since 1993, the state tax has held at a

E-Cigs See Market Lift

As vaping and e-cigarette manufacturers adjust to FDA regulations, c-stores experience a reactionary marketplace. By Anne Baye Ericksen, Contributing Editor When the U.S. Food & Drug Administration (FDA) released its final deeming regulations officially classifying electronic nicotine delivery systems as tobacco products, it granted manufacturers and retailers a 90-day grace period before the new restrictions

Sales of Accessories Heat Up

Though lighters and other tobacco accessories remain fortified by cigarettes, other tobacco products and related offerings promise to generate robust sales. By Howard Riell, Associate Editor Business remains steady in the tobacco accessories category, with much of the industry buzz focusing on accessories for a pair of unrelated product lines—electronic cigarettes and legalized marijuana. In

Overcoming the HBC Dilemma

Although health & beauty care can be a tough sell in the convenience channel, retailers who appropriately target customers and carry the proper inventory can increase turns and profits. By Lisa White, Contributing Editor Believe it or not, there was a time when health and beauty aids were a priority, rather than a necessity, in

Ethnic Goes Mainstream

Food offerings that once were considered exotic are becoming everyday cuisines in many convenience stores. By Pat Pape, Contributing Editor A few years ago, dining on Colombian, Korean or Szechuan fare was a novel experience for most Americans. But thanks to growing Hispanic and Asian communities in the U.S. ethnic foods are now widely available,

Clearly Delicious

To today’s consumers, transparency equals trust. Not just in how foods are sourced and produced, but also in how they are packaged for grab and go. By Marilyn Odesser-Torpey, Associate Editor It has long been known that consumers eat first with their eyes, so see-through packaging is the best way to tempt consumers to grab

Loyalty’s Evolving Landscape

For convenience retailers, opportunity lies in using data to tailor loyalty programs to customers. By Erin Rigik, Senior Editor Tony Huppert, founder of Team Oil Travel Center in Spring Valley, Wis., was surprised to find the USA Rocket on the Team Oil Travel property is a Pokéstop in the popular Pokémon Go game, which launched

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