How To Succeed With Smokeless

Because of consumer loyalty, smokeless tobacco is holding its own in terms of category sales. By Howard Riell, Contributing Editor Sales of smokeless tobacco products remain steady at convenience stores, as many smokers seek alternative tobacco products for areas where cigarettes are not allowed. But the category continues to face hurdles when it comes to


How To Design for Efficiency

From aesthetics to flow, store design can make or break your customers’ shopping experience. By Brad Perkins, Contributing Editor Aesthetics. Interior design. Customer flow. Those terms aren’t necessarily the first thoughts that come to mind when discussing convenience stores. But, increasingly, these are items that c-stores are considering when designing new stores. Whether it’s helping

How To Operate With a Vision for the Future

This retailer’s natural growth progression and organic ingenuity has it well suited to compete in the New York state marketplace. By David Bennett, Senior Editor Not every convenience store operates with a full vision for the future. Some in the industry seem to function in the dark for the most part, blindly trying new innovations

How To Wake Up Breakfast Sales

With America constantly on the go, it’s no surprise that grab-and-go breakfast sandwich sales are growing in the convenience channel. However, sales of not-so-portable foods are also on the rise. By Marilyn Odesser-Torpey, Associate Editor Breakfast is the only restaurant daypart with sustained visit growth over the last several years, said Bonnie Riggs, restaurant industry

How To Heat Up Sales With Hot Dogs

With the emphasis on fresh, “better-for-you” and made to order, the roller grill is vying to compete for prime counter space at c-stores. By Marilyn Odesser-Torpey, Associate Editor The hot dog isn’t quite as humble as it used to be. Sonic Drive-in, for example, features six different dogs nationally (and two more regionally) on its

How To Bring Fuel Customers Inside Your Store

Between technical advances and effective forecourt strategies, retailers are able to prompt patrons from the pump to points inside their stores. By Pat Pape, Contributing Editor Thanks to pay-at-the-pump technology, the average convenience store fuel customer spends five minutes or less filling up a gas tank. Some of them will come into the store and

How To Profit With Pizza

Few foods are as veto-proof as pizza. Because of the promise of profits, convenience stores are getting an increasingly larger piece of the $40 billion U.S. pizza market. By Marilyn Odesser-Torpey, Associate Editor Americans are passionate about pizza. They crave it morning, noon and night, as convenience store operators have discovered. And stores don’t have

How To Win With Coffee

The best means for c-stores to edge out the competition lies in promoting quality and providing better value.  By Howard Riell, Associated Editor When considering a quality coffee product, differentiating the offer from those of competing convenience stores and quick-service restaurants (QSR) is vastly important, experts say. However, too much thinking and tinkering can result

How To Weather the Storm

From crafting a plan to installing automatic generators, stakeholders in areas that experience hurricanes share best practices for emergency preparedness. By Brad Perkins, Contributing Editor With the damage from Super Storm Sandy fresh in their minds, convenience store owners would have been right to be concerned when Hurricane Joaquin barreled toward the Atlantic Coast in

How To Prepare For A Breach

Convenience stores should incorporate data violations into their operational crisis response plans. By Pat Pape, Contributing Editor Crises in business are common. They range from public management blunders and workplace crime to employee dissent and data breaches. One of the best things a retail management team can do to handle these problems is to prepare

How To Heighten The Customer Experience

More c-stores are coming up with innovative concepts to heighten the customer experience, resulting in increased sales. By David Bennett, Senior Editor In the competitive climate, in which convenience stores operate, one of the biggest advantages that the channel holds over other retail segments is obviously convenience. It’s the one business aspect that other channels

How to Make Room For Beverages

With CSDs seeking to reclaim ground in the packaged beverage category, teas, energy and craft products are eying new opportunity in the convenience channel. By D. Gail Fleenor, Contributing Editor Current lower pump prices are bringing more shoppers inside the store and the pack- aged beverage category is benefiting. However, that ice-cold beverage may be

How To Excel in the Vapor Market

From corporate acquisitions and collaborations to local and state regulatory enforcement, it’s been an eventful year for e-tobacco products. By Anne Baye Ericksen, Contributing Editor Nearing the end of 2013, sales of e-cigarettes and vapors/tanks/mods (VTMs) were riding high for convenience stores and other tobacco retailers. As reported by Wells Fargo, unit growth of e-cigarettes for

How To Entice Sales With Meat Snacks

Craving more protein, meat snack-hungry consumers are boosting convenience store profits. By Howard Riell, Contributing Editor protein-packed snacks, and meat snack manufacturers are responding with new and varied flavors, from gourmet to bold. To maximize sales, canny retailers are using promotions, packaging, consumer demographics and merchandising to make the most of impulse opportunities. The meat

How Duchess is Growing With Foodservice

With its prototype store now open to the public, Englefield Oil’s Duchess brand is positioned to build upon its legacy as Ohio’s ever-evolving c-store chain. By David Bennett, Senior Editor As two children looked longingly at the new frozen drink dispenser, tethered balloons wafted away from the heat that escaped from the hot pizzas taken

How Family Express Became 2015 C-Store Chain of the Year

The Valparaiso, Ind. chain is a finely-tuned machine, excelling in self-distribution, foodservice, recruiting and training employees. Its commitment to excellence earns it Chain of the Year honors. By John Lofstock, Editor Innovation, outstanding operations, superior leadership and an ongoing commitment to con- venience retailing are the common characteristics of the best convenience store chains in

How to Tap Craft Beer Trends

Convenience store retailers use growler stations to appeal to craft beer enthusiasts. By Erin Rigik, Senior Editor Craft beer continues to grow in the convenience store industry. In fact, according to the Brewers Association, the c-store channel has seen the most craft beer growth of any channel in 2015. “Grocery represents craft’s strongest channel, and

How to Meet the Growing Demand for Freshness

As customers opt for fresher and healthier foods, c-store operators share how they’re adapting to customer preferences. By Erin Rigik, Senior Editor As the fresh and healthy foods trend continues its upward climb, multiple channels, including quick-service restaurants (QSRs), drug stores and convenience stores are competing for the business of hungry customers. Walgreens has introduced

How to Boost Beverage Sales

A proven c-store leader, packaged beverages can benefit even more from cross merchandising and value-added promotions. By Traci Dawn Carneal, Contributing Editor A known profit center in the convenience world, the packaged beverage category offers even more opportunities for innovative retailers who keep up with the trends and explore unique promotion and merchandising strategies. Although

How to Sell Sweets

With the varying tastes of American consumers, convenience store retailers discuss what they’re seeing in the non-chocolate candy, gum and mint category, including demand for low-calorie, low-sugar products. By Michele Wojciechowski, Contributing Editor Candy, gum and mints are veritable staples in the convenience store, but as Bob Dylan once sang “The Times They Are A-Changin.’”

How to Ensure Your Store is Safe and Secure

Even the most modest convenience store operations today should implement security measures that will safeguard their employees, customers and property. By CSD Staff All convenience stores located in the City of Houston are required to register online with the Houston Police Department. The intention is to improve data tracking concerning crimes around convenience stores. Once

How to Drive Sales with Data

Getting info on your customers can help you target their specific needs, turning unknown shoppers into loyal, repeat visitors. By Brad Perkins, Contributing Editor Data is everywhere. It’s in your gas pumps, your computers, your cash registers and your phones. While some information is just numbers, much of that data can be important to figuring

How to Maintain Customer Loyalty

More convenience stores are finding that building a loyal customer base has its rewards. By Traci Dawn Carneal, Contributing Editor More convenience stores are offering registered customers exclusive access to discounts, promotions and more. That’s because loyalty programs, in their many forms are effective at doing what they are supposed to do—build a base of

How Stinker Stores is Refreshing for the Future

With a new store design and a myriad of new company initiatives, everything is coming up roses for Stinker Stores. By David Bennett, Senior Editor The interactive LED display boards now being erected outside select Stinker Stores locations provide customers the latest in-store promotions, cool graphics and crisp digital messaging all at the flip of

Kwik Trip Leads By Example

Kwik Trip’s Steve Loehr has embraced the ideals of health and freshness, helping usher in a new era for the c-store industry. By Anne Baye Ericksen, Contributing Editor In the 25 years since Steve Loehr joined Kwik Trip Inc., the La Crosse, Wis.-based convenience retailer has experienced extraordinary growth, reaching numerous corporate milestones. Today, Loehr,