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Rally Those Referrers on Social Media

If your business is providing value to its customers, you already have loyal fans. Annie Tsai explains how to turn them into active referrers who spread the word about what you have to offer—and help you grow your business. A CSD Staff Report Picture this: After a long day’s work, you sink onto the couch

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Top Shelf Retailing

Shelf tags are becoming an increasingly important component of reducing out-of-stocks and providing a better customer service experience. By Pat Pape, Contributing Editor Before heading to his neighborhood gym, Terrance Stewart of Fort Worth, Texas, stopped at a local convenience store to pick up an energy drink. He selected his favorite from the cooler and

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Debit-Card Reform Helps Consumers Save Almost $18 Billion

Reform also supported 100,000 new jobs in three years. As part of the Dodd-Frank Wall Street Reform Act, Congress reformed the debit-card swipe fees that banks charge merchants. The regulations have now been in effect three years. In that short time, the debit reform—known as the Durbin Amendment for the senator who introduced it—has created

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Making Prepaid Pay

Marketing, merchandising and knowing customers’ needs are keys to expanding prepaid profitability. By Howard Riell, Associate Editor Research indicates that the amount of money spent at retail on prepaid services continues to grow in the U.S. But that may not necessarily mean the category will pay off handsomely for every c-store operator. The total dollars loaded

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Is Loyalty Right For Me?

Experts debate the challenges and benefits of integrating mobile payment and loyalty at convenience stores. By Erin Rigik, Senior Editor Mobile payment is fast becoming a reality. More c-stores and quick-service restaurants (QSRs) are introducing payment and/or loyalty apps, and the recent announcement of Apple Pay is being heralded as a game changer in the mobile

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Make Sure You’re Secure

With credit card data hackers becoming increasingly innovative and sophisticated in their methods, it’s more important than ever for retailers to comply with current security standards set by the PCI Security Standards Council. By Marilyn Odesser-Torpey, Associate Editor Target, Supervalu, UPS, PF Chang’s and, most recently, Home Depot and even Dairy Queen—American retailers are being victimized

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Thorntons Launches New Refreshing Rewards Program

New loyalty program is based on visits, not points or purchases. By Erin Rigik, Senior Editor Thorntons just announced the launch of its new Refreshing Rewards program, which is focused on enhancing experiences for its customer base across all its markets. “A loyalty program is something we have been looking into for a number of

JimmyJohns

Jimmy John’s Suffers Data Breach

Notifies customers of payment card security incident. On July 30, 2014, Jimmy John’s learned of a possible security incident involving credit and debit card data at 216 of Jimmy John’s stores and franchised locations. Jimmy John’s immediately hired third party forensic experts to assist with its investigation. While the investigation is ongoing, it appears that

PriceAdvantage

PriceAdvantage Selects Ascentium Capital as Preferred Financing Provider

New financing options make fuel pricing software even more accessible. PriceAdvantage, a fuel price management software company and division of Skyline Products, has selected Ascentium Capital as its national preferred financing provider. This designation gives dealer and company owned convenience stores more options to finance PriceAdvantage software and services utilizing a financing provider that understands

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Wayne and Intel Discuss EPS In the Cloud Solution

The cloud-based solution allows retailers to process EMV, while still processing magnetic stripe card data, keeps data secure through tokenization, allows for increased aggregation of data and software updates above site. By Erin Rigik, Senior Editor Wayne Fueling Systems and Intel Services recently teamed to launch a cloud-based electronic payment system (EPS). The solution provides

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Details Emerge On Home Depot Security Breach

Months of security warnings reportedly preceded Home Depot hacking. More information has emerged on the Home Depot data breach, which the company confirmed on Sept. 8. The breach put as many as 56 million credit cards at risk—more than the 40 million affected by Target’s breach last year. Home Depot did not confirm the breach

NCR

NCR To Help Retailers Integrate Apple Pay

“With Apple Pay, Apple has transformed mobile payments and will have an impact on the industry like never before,” says NCR spokesperson. NCR Corp. enables more than 485 million consumer transactions per day across retail, financial, travel, hospitality, and small businesses, globally. The announcement of Apple Pay is important to the industries NCR serves as

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MasterCard Teams With ApplePay

Now that Apple has unveiled Apple Pay, MasterCard cardholders can use their iPhone 6, iPhone 6 Plus and Apple Watch for everyday purchases. MasterCard worked with Apple to deliver a seamless and secure payment experience. For consumers and merchants alike, that means that every purchase made with a MasterCard using iPhone 6, iPhone 6 Plus

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Virginia Department of Transportation Partners With InComm

Launches E-ZPass Reload Card, available at Pit Stop locations. InComm, a provider of integrated technology solutions to retailers at point-of-sale (POS), announced a partnership with the Virginia Department of Transportation (VDOT) to launch the Virginia E-ZPass Reload Card, which can be used by customers to replenish their E-ZPass accounts. Now, all customers who have or

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Davis Oil Launches New Website And App

Partners with OpenStore by Gasbuddy. Originally established as a family-owned fuel oil delivery business in 1966, Davis Oil was one of the first gas stations in southwest Michigan to successfully try self-serve gas. Some 50 years later, Davis Oil continues to evolve into one of the largest Marathon jobberships, in addition to c-stores, car washes

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Employing Low-Tech Solutions

Employee theft is a routine cause of shrink. Sometimes the best loss prevention solutions are the most basic. By Howard Riell, Associate Editor Employee theft is one of the biggest causes of shrink among c-stores, and retailers are combating it with high-tech solutions like high speed video cameras and online monitoring. But as is often

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PCI SSC Publishes Guidance On Skimming Prevention

Resource for retailers and others that handle payment card data updated to address memory scrapers, mobile device weaknesses, EMV chip cards and other new attack scenarios. At its annual North American Community Meeting, the PCI Security Standards Council, an open global forum for the development of payment card security standards, released an update to its

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Apple Pay: What You Need To Know

By Howard Herndon, president, BlackLine Payments Advisors While much of the attention at this week’s Apple press conference was on the iPhone 6 and the company’s new smartwatch, we believe—along with many industry analysts—that the most important news of the splashy event was Apple Pay, the company’s new mobile payments system. When a giant like

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Wayne Partners With Intel In Next Generation EPS

Transforms electronic payment systems (EPS) for the fuel retailer. Wayne Fueling Systems, a global provider of fuel dispensing, payment, automation, and control technologies for retail and commercial fuel stations, has announced the launch of a next-generation electronic payment system (EPS) solution in collaboration with Intel Services using its ‘Platform for Retail’ software. The cloud-based solution,

PriceAdvantage

PriceAdvantage Integrates With Pinnacle

Pinnacle Palm POS and Retail Back Office and Home Office Systems to provide insight into fuel and in-store sales correlation. PriceAdvantage, a fuel price management software company and division of Skyline Products, is announcing new integrations with The Pinnacle Corp., an automation technology company for the convenience store and petroleum industries. PriceAdvantage will integrate its

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Fuel Pricing Software

PriceAdvantage, a fuel pricing software company and division of Skyline Products, is announcing version 2014.2 of its software. The new version gives company and dealer operated convenience stores a single platform to analyze complete wholesale, dealer and competitor fuel pricing strategies, manage pricing and margins, and revise pump prices and digital fuel signs in as

WholeFoods

Whole Foods Partners With Instacart

Customers gain the convenience of grocery delivery. Whole Foods Market and one-hour grocery delivery service Instacart announced a new partnership that enables customers to have Whole Foods Market products delivered in as little as one hour. Customers will soon also have the convenient option to place orders via Instacart and pick up their order at

Sony

Outdoor Surveillance

Sony Electronics has rolled out a new outdoor IP camera, the SNC-VB632D. The SNC-VB632D is a full HD infrared bullet camera with a dual lighting system featuring an infrared (IR) illuminator and a white LED illuminator.  The camera can automatically switch from IR black and white mode to LED color mode when motion is detected,

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Isis Rebrands As Softcard

Following the emergence of the Islamic militant group known as Isis, the mobile wallet company Isis rebrands. Isis Wallet is rebranding to Softcard. The new name follows the company’s announcement in July that it would rebrand to avoid any confusion or association with the violent Islamic militant group in the Middle East whose name, when

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7-Eleven Expands Belly Partnership

Loyalty program to grow to more stores across the nation. 7-Eleven is growing its partnership with Belly, a Chicago-based loyalty platform that teams with merchants to provide shoppers with rewards for repeat purchases. This expanded partnership will bring Belly to more than 2,000 new 7-Eleven convenience store locations in Chicago, Los Angeles and the Northeast,

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