Somebody IS Watching

In an age of cameras on nearly every street corner, toll booth and ATM, the coming of interactive audio and visual systems at retail is hardly a surprise. What may surprise some, however, is the way in which such systems can transcend security and provide what some might suggest amounts to a whole new layer

Steppin’ into Spring and Springing into Summerby Jim Callahan, Convenience Solutions

I recently read a great quote attributed to a one time door-to-door sales person and lately more recognizable as founder of the billion-dollar company that bears her name, Mary Kay Cosmetics. Mary Kay Ash said, “Don’t limit yourself. Many people limit themselves to what they think they can do. You can go as far as

What’s Cooking?

Speed, ease, safety and energy savings—those are the challenges that convenience store operators face each day as they serve fresh foods, both hot and cold, to on-the-go eaters with deadline-driven lives. Fortunately, innovations in foodservice equipment are helping them meet the needs of this demanding customer base and do it better than ever before. Jerry

Staying Alive: Planning to Thrive!by Jim Callahan, Convenience Solutions

Staying Alive: Planning to Thrive! Staying Alive is both the title of an old disco tune, as well as a description of the challenge that today’s c-store operators face. C-store growth in numbers as well as quality continues unabated. I certainly don’t have all the answers about staying relevant, but I have some very interesting

Dealing with a Data Landslide

There was a time not so long ago when a vendor would roll boxes of product into a convenience store, plant them on the floor, flash an invoice for the cashier’s signature and then leave with the expectation that the store would sell the product–at least, some of it–by the next delivery date. Thanks to

Store Automation Can Benefit HR

While scanning is a critical part of a convenience store’s electronic accounting system, the system has the potential to do much more, including contributions in the area of human resources. According to Greg Gilkerson, president of Professional Datasolutions Inc. (PDI), a McLane-owned software and service provider to convenience stores and petroleum wholesalers, the system can

What VoIP Can Do For You

Even if managing phone calls isn’t a top priority, c-store owners should consider the advantages that a voice over Internet protocol (VoIP) system can provide. In addition to providing freedom from escalating phone company bills forever, VoIP can make tasks easier and provide services that may be harder to get or more expensive using a

Technologies to Watch: Google and VoIP

Two of the most impressive technologies on display at last November’s NACS Show promise to enhance the convenience value proposition for customers and storeowners alike. The first of these comes to the marketplace courtesy of a strategic partnership between Gilbarco Veeder-Root and Google. It will allow customers fueling their vehicles at stations using Gilbarco’s Encore

Finding the Right Loyalty Fit

Finding the right loyalty program “fit” involves a lot more than simply signing up with the first supplier partner you find. Successful c-store retailers need an up-to-date loyalty solution that fits their budgets, their POS systems and their stores. “We’re just gas people—we don’t understand this stuff,” said Gene Tish, vice president and chief operating

Let's Play Some Defense!

It’s a well know Sports adage that you can’t be a stand out winner without being strong on defense. The very same holds true for the Convenience Store Business. Viewing Security Tapes from your stores Video System is one excellent way of practicing “Strong Defense” (for those that don’t have Security Cameras, this very same

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