POS Plugs Into New Technology

In its earliest incarnation, a point-of-sale (POS) terminal was little more than a computerized substitute for the traditional cash register. It reduced human error by introducing barcode scanning and eliminating the need for product price tags. Since then, POS technology has added abundant functions ranging from sales reporting and analytics to employee and inventory management.

C-Stores Confronting Theft

Organized retail crime (ORC)—defined as professional shoplifting by organized crime rings—is growing, with 83% of 59 merchants surveyed reporting an increase in the past year, according the National Retail Federation’s “12th annual ORC study,” conducted July 20-Aug. 19, 2016. Sean Sportun, ICPS manager, security & loss prevention for Mac’s Convenience Stores in Canada, noted ORC

Uncertainty Looms for Prepaid

Regulations will have a big impact on prepaid cards in 2017—but exactly how depends on whether the Consumer Financial Protection Bureau’s new rules requiring upfront disclosures and consumer protections, set to go into effect Oct. 1, 2017, are overturned or upheld. “If the rules are upheld, c-stores should expect prepaid card owners to replace many

GasBuddy Hires Analyst/Evangelist of C-Store and Retail Trends

Beard known for promoting healthy eating at c-stores. GasBuddy has named Frank Beard to the new position of analyst/evangelist of convenience store and retail trends. Beard made waves in the convenience store industry when he documented himself eating every meal at a gas station for 30 consecutive days. Not only did he avoid gaining weight,

Forward Corp. Wins Best Convenience Store Loyalty Program Launch

Forward Corp. to leverage opportunities using customer purchase data with help from the Paytronix System. Forward Corp. is the winner of the 2017 Paytronix Loyaltees Award for Best Convenience Store Loyalty Launch. Replacing a well-loved 10-year-old program that had essentially fallen behind in technology, the new Forward Rewards program makes it easy for customers to

Keying on Loyalty Trends

In 2017, younger shoppers are gaining greater share of wallet and looking to word-of-mouth (WOM) marketing. Consulting firm LoyaltyOne found those aged 18–24 want “authentic” information sharing, relying more on alternative, third party “un-biased sources” such as social media, bloggers, friends or family. “Superficial promises will be identified and cast aside,” said Melissa Fruend, partner,

MacEwen Petroleum Partners with PDI

Software to help streamline operations and automate business processes. MacEwen Petroleum Inc. (MacEwen) has selected PDI as its enterprise resource planning (ERP) software provider. MacEwen licensed a number of products from PDI, including its retail and wholesale petroleum software suites, to help improve operational visibility and control. “Over the years, our company has continued to

Zebra Study Finds Seven in Ten Retailers to Invest in IoT

As retailers look to improve the customer experience, smart technologies offer solutions. Zebra Technologies Corp. released the results of its “2017 Retail Vision Study.” This body of research analyzes the technology trends shaping the future of the global retail industry and enhancing the shopping experience. The study revealed that nearly 70% of retail decision makers

Gulf Pay to Integrate with Masterpass

Masterpass to be added as a payment option in the new Gulf mobile application. Gulf Oil’s new mobile payment application, Gulf Pay plans to integrate with Mastercard’s Masterpass. Gulf Pay, powered by P97’s PetroZone mobile commerce platform, will enable Gulf customers to find the nearest Gulf gas station and utilize mobile payment technology to complete

Store Data Deserves Protection Too

As c-store retailers implement enhanced inventory-management solutions, they should also consider doing more to secure inventory data. By Ed Collupy So much of the attention on data security in the last few years has been focused on payments and many companies throughout the convenience fuel retailing industry have implemented measures to protect their customer’s data.

Smartphones Drive Sales

More than half of retailers see mobile as one of their top three initiatives in 2017. The National Retail ’s Shop.org division and Forrester have released “The State of Retailing Online 2017: Key Metrics, Business Objectives and Mobile” report, showing that retailers are competing for attention on shoppers’ mobile devices before, during and after they

Protect Data with One Device

Omega Appliance dramatically simplifies the data security process for retailers. This small, yet powerful device actively protects your stores without requiring changes to the store environment. Omega Appliance comes pre-loaded with software and ships ready-to-connect to a store’s open network. The security activities (security monitoring, internal vulnerability scanning and logging) are handled locally on each […]

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Pinnacle Corp. Completes Annual Strategy and Planning Meeting

Teams plan and implement strategies for new solutions during annual meeting. The Pinnacle Corp. (Pinnacle), held its Annual Strategy and Planning Meeting Jan. 19-20 at its headquarters in Arlington, Texas. The meeting brought together Pinnacle’s Senior Management, Product Management and Development and Sales and Marketing teams to plan and implement strategies for new solutions and

7-Eleven Partners with NEC on New POS System

POS system to streamline operations and offer improved customer engagement. NEC Corporation of America (NEC), a provider and integrator of advanced IT, communications, networking, retail and biometric solutions, will be the new exclusive point-of-sale (POS) provider to 8,600 7-Eleven stores throughout the U.S. and Canada. NEC will deliver the robust TWINPOS G5100 POS that features

PDI Acquires Pinnacle’s ERP Assets

Pinnacle will retain remaining assets and customers for its Point of Sale, Payments, Loyalty and its new Affinity mobile solutions. PDI, a provider of software solutions to the convenience retail and wholesale petroleum industries, has acquired the enterprise resource planning (ERP) assets of The Pinnacle Corp., a privately held company with corporate headquarters in Arlington,

Panoramic IP Dome Camera

LILIN North America, the U.S. entity of IP video provider Merit LILIN, is bringing 360-degree panoramic coverage to indoor video surveillance with its FD2452 IP camera that enables a single camera to visually monitor all activity in very large indoor spaces, such as a hotel lobby or reception area, in clear, high-quality HD 1080p video. […]

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American Express Extends EMV Liability Shift

Fuel retailers gain an extra three years to become compliant. American Express plans to extend the effective date of its EMV Fraud Liability Shift for U.S. fuel merchants by three years, to October 2020. The extension will give U.S. fuel merchants increased flexibility in their fight against fraud by providing additional time to upgrade their

Wawa Begins EMV Upgrades At Florida Stores

Plans to add NFC contactless readers at the pump. Wawa is set to upgrade its forecourt for EMV acceptance, starting with its Florida network of more than 100 locations. Wawa has partnered with Gilbarco Veeder-Root as its exclusive dispenser and payment-terminal provider. Wawa is leveraging Gilbarco’s industry-leading FlexPay IV payment terminal to begin the dispenser

FTC Investigating Visa’s Routing Rules

Federal Reserve says no payment card network can directly or indirectly force retailers to deploy a technology or enforce a rule that inhibits merchant routing choice. The Federal Reserve has declared that the technical specifications and rules provided to merchants as part of the EMV migration violate federal law. In response to the declaration by

Back Office & Forecourt Evolution

From state-of-the-art back-office software programs to innovative forecourt marketing and ordering systems, the convenience channel’s bottom line is benefiting from the latest technology. By Lisa White, Contributing Editor It would be difficult to dispute the many groundbreaking developments in forecourt marketing and back-office technology. From beacon programs to ordering apps and scanning software that provides

Verifone, Koupon Media Partner

Integration to improve mobile coupon security and reduce fraud potential at the point of sale. Koupon Media has certified with Verifone to deliver secure, one-time-use mobile coupons to brands and retailers. The integration will allow all retailers using the Verifone Commander platform to create, manage and distribute mobile coupons by Koupon Media, with unique barcodes

Quiet and Hygienic Hand Dryer

With the latest development in Airblade technology, Dyson engineers have invented a hand dryer that doesn’t have to compromise—on speed, hygiene or sound. The new Dyson Airblade V hand dryer is 30% quieter than its predecessor. The new dryer is certified by Quiet Mark, as it has been tested and approved by the Noise Abatement […]

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Western Union Launches Money Transfer Services Across OXXO

Customers at Mexico’s largest c-store chain now have a faster, easier way to access their funds at checkout. The Western Union Co. has introduced its new Western Union Money Transfer services across Mexico’s largest c-store chain, OXXO. These new money transfer services offer an innovative self-service feature, allowing customers to receive funds faster at check-out.

Reducing the Risk of Theft

Theft comes in many forms and if left unchecked, can become a constant issue. By Brad Perkins, Contributing Editor “Theft is one of the oldest crimes in the world,” said Chris McGoey, president of McGoey Security Consulting and an internationally-known security expert. “There has always been shoplifting and theft, and convenience stores are hit particularly

Dunkin’ Brands Adopts Salesforce Customer Success Platform

Dunkin’ Brands is working to earn customer loyalty and enhance the customer experience with multiple programs from Salesforce. Dunkin’ Brands has now successfully deployed the Salesforce Customer Success Platform, including the Salesforce Platform, Marketing Cloud and Sales Cloud. These programs from Salesforce will help Dunkin’ Brands to deliver one-to-one loyalty journeys to its customers and