Follow Your Own Technical Compass

No matter where you choose to operate your c-store chain, technological opportunities exist throughout the U.S. By Ed Collupy Compasses have been sailors’ companions for years helping them navigate unfamiliar waters. This election year we’ve certainly heard of the moral compass candidates follow. In business, I’ve helped execute a business strategy guided by “true north.”

Loyalty’s Evolving Landscape

For convenience retailers, opportunity lies in using data to tailor loyalty programs to customers. By Erin Rigik, Senior Editor Tony Huppert, founder of Team Oil Travel Center in Spring Valley, Wis., was surprised to find the USA Rocket on the Team Oil Travel property is a Pokéstop in the popular Pokémon Go game, which launched

Autonomous Robot Food and Grocery Delivery

Washington D.C. has approved one company to launch its ground-based, autonomous robot delivery service. A new ground-based robot delivery service has been approved in Washington D.C., and one startup company will soon begin testing its autonomous robot delivery service. According to a new report from Recode, Starship Technologies has announced that its six-wheeled, autonomous robots

Weighing Open-Loop Cards

Convenience stores can generate more customer interest with the right prepaid card program. By Howard Riell, Associate Editor Open-loop prepaid cards present an ongoing opportunity for c-stores, especially since the prepaid market is fostering activities that are putting more of these types of cards in consumers’ hands. Open-loop is a term most often associated with

Sluggish EMV Adoption Rates

Less than half of retailers have adopted EMV compliant technology. New survey results from The Strawhecker Group (TSG) have revealed that EMV acceptance among card-accepting merchants is not as high as it was expected to be by this time. According to the survey results, it is estimated that only 44% of U.S. card-accepting merchants have

Boosting Your Data IQ

From analyzing customers to assessing their inventory, more convenience stores are using operational data to their advantage. By Howard Riell, Associate Editor Today, collecting data is clearly essential for convenience store retailers. But capturing and making use of the most pertinent information—from customer analytics to competitive intelligence—can spell the difference between operating in the black

Don’t Be Camera Shy

Advanced surveillance and security products today offer convenience stores more high-tech options. By Pat Pape, Contributing Editor U.S. retailers suffered an average shrink rate of 1.38% in 2015, the National Retail Federation (NRF) said this past June. Despite the fact that this is the lowest recorded rate in the past 24 years, that figure represents

InComm Introduces Raindrop

A new enhancement to InComm’s FTP solution offers InComm customers access to a more diverse prepaid product portfolio. InComm has launched Raindrop, an enhancement of the company’s existing FTP solution, which allows companies to easily place orders for prepaid products by uploading a file. Through the new enhancement, customers can access all physical and digital

GasBuddy Announces Brand Revamp

GasBuddy has unveiled its redesigned app, which will help to connect consumers with fuel retailers and offer new services to consumers. After surpassing 60 million downloads of its popular mobile app, GasBuddy has announced that the company is devising new consumer and business-to-business solutions that go beyond just fuel prices. The company’s new initiatives are

Rutter’s Enhances Customer Experience at the Pump with NCR OPTIC

A new outdoor payment terminal will not only make Rutter’s fuel dispensers EMV compliant, but it will also help the company to provide an omni-channel experience to its fuel-and-go customers. Rutter’s Farm Stores is working to engage its fuel-and-go customers by implementing new technology at the pump. The new NCR OPTIC from NCR Realty is

Select Shell Retail Fuel Sites to Adopt Cloud-Based POS

Cloud-based technologies are moving beyond small businesses, as Shell will soon implement iPad based POS systems at select locations worldwide. As a result of a new global framework agreement between Revel Systems and Shell Retail, selected retail fuel sites worldwide will soon be implementing Revel’s iPad based POS system services. Revel is an iPad Point

Emerson Celebrates the Grand Opening of The Helix Innovation Center

Emerson has expanded its global network of climate solutions-focused innovation centers, with the opening of its latest center at Georgia Tech. On Thurs., Sept. 8, 2016, Emerson celebrated the opening of The Helix Innovation Center at Georgia Tech. The new Innovation Center is located in the university’s Technology Square, and it offers a new site

Optimizing Equipment

Emerson Climate Technologies Retail Solutions Inc. has now introduced Site Supervisor, a simple, powerful facility control platform to optimize HVAC, refrigeration, lighting and other critical equipment. When connected to major building systems and equipment, Site Supervisor controls conditions and provides status updates if conditions change. Settings are easily adjustable to maximize performance while collecting and […]

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C-Store Technology Gets Convenient with the Internet of Things

By Paul Hepperla, vice president of North American solution sales, Emerson Climate Technologies Just as the Internet has revolutionized the everyday lives of consumers, the Internet of Things (IoT) is transforming operational performance for convenience stores. IoT is a network of physical items within the store – refrigerated cases, ovens and other facility systems – implanted

New Technology from Pinnacle and NBS will Protect Fuel Retailers Against Data Fraud

Newly integrated Palm POS with NBS technology offers the highest level of protection available for petro retailers. National Bankcard Services Inc. (NBS) and The Pinnacle Corp. have now jointly completed and certified the integration between the Pinnacle Palm POS and the NBS payment processing host. This newly combined solution is compliant with Europay, MasterCard and

Parker’s Invests in Signage Solutions

Parker’s is saving time and money with new digital signage from Cabletime. Parker’s Convenience Stores recently invested in MediaStar digital signage from Cabletime, and the company has already discovered the many benefits of installing the new technology. With the new signage, instead of using employees to travel around its 44 stores to update and upload

PDI Acquires Intellifuel Systems

“After many successful partnerships with Intellifuel in the past, we are eager to combine the two companies to provide a robust, single solution to the market,” says PDI CEO. PDI, a provider of enterprise-class automation software systems to the convenience retail and wholesale petroleum industries, has completed the acquisition of Intellifuel Systems Inc., a provider

Lowering Energy Costs

When it comes to streamlining energy operations, convenience stores are leaning more on technology. By Jeffrey Steele, Contributing Editor At the Krakow Store, a privately-held convenience retail company, a 20-by-12-by-8-foot walk-in beer cave at its location in Washington, Mo. generates regular customer traffic. When the owners added evaporator efficiency controllers inside, the company eventually realized

Gas Stations Gear Up to Implement EMV Technology

 The window of opportunity is shrinking for hackers at gas stations, as station owners prepare to integrate EMV technology. October 1, 2017 is the deadline for the installation of EMV payment technology at fuel pumps, but many fuel retailers are looking to have the technology installed by September of 2017. As fuel retailers work to

Conexxus and NAC Introduce Anti-Skimming Guide

A new anti-skimming Guide is being provided to convenience stores and ATM distributors to help deter illegal skimming. A new ATM Skimming Detection & Deterrence Guide from Conexxus and the National ATM Council (NAC) will soon be available for use at convenience stores throughout the U.S. The National Association of Convenience Stores (NACS) noted that

Retailers Invest in Mobile Print Technology

Many retailers are identifying mobile print technology as a key spending priority for this year. A new survey from Innovative Retail Technologies (IRT), which was sponsored by Brother Mobile Services (BMS) has revealed that retailers are planning to invest in mobile print technology in 2016. The survey also revealed that advanced functionality and interoperability are

Customers Can Use Android Pay to Earn and Redeem Loyalty Points at Walgreens

Android Pay is providing Walgreens customers with a truly cardless checkout option. It is now easier than ever for Walgreens Balance Rewards Members to apply their loyalty account at checkout. Android Pay is furthering the convenience of earning and redeeming points by allowing Walgreens Balance Rewards members to seamlessly apply their loyalty account at checkout.

How to Effectively Engage with Consumers Using Social Media

The majority of retailers who use social media to connect with consumers are not taking advantage of the platform’s full potential. Boston Retail Partners (BRP) has released a new report studying the opportunities that social media presents to retailers when it comes to creating a memorable and personalized customer shopping experience. The new report has

Yesway Implements PriceAdvantage Fuel Pricing Software

Yesway will improve fuel margin and volumes with PriceAdvantage software. Yesway has chosen to use PriceAdvantage software to streamline and automate store-specific fuel pricing strategies for the company’s convenience stores. “Yesway recognizes that in order to launch a competitive brand they need to be strategic about how quickly and accurately they price fuel,” shared Chip

CVS Introduces a New Way to Pay

It is now easier than ever to pick up prescriptions, make payments and earn loyalty rewards at CVS. CVS is streamlining the checkout process both at the front of the store and at the pharmacy with the introduction of its new mobile payment platform. According to a recent report from Fortune, CVS has launched the

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