NRF Stresses Importance of Cybersecurity

Although moves have been made to increase cybersecurity, industry professionals are calling for more improvement, on a federal level. Tom Litchford, vice president of retail technology for National Retail Federation, has represented retailers at the National Institute of Standards and Technology (NIST), hosted by the National Cybersecurity Center of Excellence. This event focused on trends


Swedish Match Launches New Website

Swedish Match is providing greater access to its products for both consumers and trade partners. In order to provide consumers and trade partners with an easy-to-navigate portal for all Natural Leaf Brands along with small and large format cigars, Swedish Match Natural Leaf Brands (Game, Game Leaf, 1882, Garcia y Vega) has launched a new website,

Kum & Go Partners in C.H.E.W Campaign

Kum & Go, Trident and Mondelēz International are seeking to customize the customer experience through human data intelligence. Kum & Go is partnering with Trident Brand for the launch of Trident’s C.H.E.W. (Change Health Every Week) campaign. During the campaign, select Kum & Go convenience stores will reward shoppers for healthy and active behaviors over the holiday season.

Mobile Payments Making Noise

By Ed Collupy, executive consultant, W. Capra Consulting Group “Cha-Ching!” ( With all the announcements about mobile payments over the past few weeks I’ve been hearing, in my mind, the sound of an older cash register when the total button was pushed, and thinking that it should become the ringtone for mobile payments. Clearly all

How To Bring Fuel Customers Inside Your Store

Between technical advances and effective forecourt strategies, retailers are able to prompt patrons from the pump to points inside their stores. By Pat Pape, Contributing Editor Thanks to pay-at-the-pump technology, the average convenience store fuel customer spends five minutes or less filling up a gas tank. Some of them will come into the store and

Heartland and Pinnacle Create New EMV Compliant POS System

EMV compliant POS systems developed specifically for petroleum and convenience retailers. Heartland Payment Systems and The Pinnacle Corp. have launched the first Europay, MasterCard and Visa (EMV) compliant point-of-sale (POS) system for petroleum retailers. Petro retailers can now meet the global standard for credit payment cards based on chip card technology. Heartland and Pinnacle’s Palm POS system provides petro

Cyber Monday Customer Service Issues Affect In-Store Sales

Can customers’ online experiences affect their in-store shopping choices? Consumer research from LoyaltyOne has revealed that customer service mistakes made with Cyber Monday online shoppers could lead to significant in-store sales losses in the coming holiday shopping season. In LoyaltyOne’s October 2015 nationwide survey of 1,019 American consumers, nearly half (47%) of Cyber Monday shoppers indicated

How Consumers Use eGift Giving

Consumers tend to use gift cards for gift giving and egifts more for themselves. A recent shopper survey from Blackhawk Network, examining how consumers use plastic versus digital gift cards or egifts, has revealed that consumers tend to purchase plastic gift cards to give as gifts and use egifts more for themselves. The survey also explored how consumers use

Customers Can Get Fuel Price Updates Via Apple Watch

Consumers can now view the most updated fuel prices via their Apple Watch thanks to an app from AAA. AAA has released a new app for Apple Watch. This recent update allows Apple Watch owners to find the nearest gas station the station with the lowest price for the type of fuel they use in their vehicle. The app also provides the most

How To Prepare For A Breach

Convenience stores should incorporate data violations into their operational crisis response plans. By Pat Pape, Contributing Editor Crises in business are common. They range from public management blunders and workplace crime to employee dissent and data breaches. One of the best things a retail management team can do to handle these problems is to prepare

Enhanced Fuel Price Software

PriceAdvantage has announced the v2015.2.0 release of PriceAdvantage software, which features a new, powerful economic model and a robust list of product enhancements. The newest release adds enhanced functionality that helps fuel marketers make informed, strategic pricing decisions. For example, the revamped economic model boasts a patent-pending algorithm that lets users create what-if scenarios, analyze […]

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Merchandiser Security Cover

Master-Bilt has introduced its new line of solid-end vertical open air merchandisers featuring a roll-down lockable security cover. These competitively-priced models offer dependable security, contemporary styling, increased capacity and quiet operation ideal for areas requiring a secure after-hours solution. With a total of 12 models available, the VOAM-C series features a cover built into the […]

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Next Generation Blending

Taylor has introduced the MagnaBlend Pro, the ultimate next generation blending system that offers consistent blended drinks every time. Fully automated and boasting a stunning nine-second blend time, nothing moves your operation faster. An integrated, shaved ice dispenser and rinse station eliminate back and forth between prep areas while a refrigerated cabinet holds up to […]

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Casey’s Discovers Credit Card Skimming Devices

Seven of Casey’s General Stores locations were found to have credit card skimming devices on pumps. Credit card skimming devices were recently discovered at seven Casey’s General Stores Inc. locations. Six of the locations effected are in Nebraska,  and one is in Iowa. The effected stores are located at: 4150 W. U.S. Highway 30, Grand Island,

Mini-Express Tunnel

Ryko Solutions Inc. introduces the new Mini-Express Tunnel among its superior car wash equipment, providing a retrofit express tunnel solution that will increase profitability. Ryko is the one of the largest providers of managed car wash systems in North America. It allows car wash operators with 35 feet of space to take an underperforming in-bay […]

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ADA-Compliant Hand Dryer

Excel Dryer Inc. introduces the new ThinAir Hand Dryer, a high-efficiency surface-mounted model that protrudes no more than four inches from the wall making it ADA-Compliant. ThinAir is touch-free, dries hands in 15 seconds, operates on 960 watts and is a quick and easy retrofit solution for any facility looking to save money and easily […]

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Online Credit Card Fraud On the Rise

Retail fraud weighs heavily on the industry and consumers, alike. The U.S. Retail Fraud Survey 2015, which was launched at the first Retail Fraud – New York conference, has revealed a substantial increase in online credit card fraud. Published by Retail Knowledge and sponsored by intelligent cash handling experts Volumatic, the Survey, now in its third year,

The EMV Journey at the NACS Show

By Ed Collupy, executive consultant, W. Capra Consulting Group “It ain’t over till it’s over.” Yogi Berra may have had some insight into the EMV challenge the Convenience Store industry faces when this “Yogi-ism” was uttered back in 1973. There was discussion and frustration regarding EMV from many attendees of this year’s NACS Show, which

United Dairy Farmers Licenses APT Software

UDF improves data-driven decision-making with APT software. United Dairy Farmers (UDF) has joined other leading convenience retailers in the decision to license Applied Predictive Technologies’ (APT) Test & Learn for Sites, Test & Learn for Customers and Market Basket Analyzer software. Other retailers using APT’s cloud-based software to improve their data-driven decision-making include Maverik, Shell,

Small Retailers Find EMV Cards Overwhelming

The cost of technology for EMV card readers is greater than the rewards. Many small business owners are disappointed that they are being pressured to make expensive technology investments as banks switch to chip-and-signature cards. The investment itself would not be so disappointing if the new technology offered maximum security to consumers, but it does

Transition to EMV is Costly and Burdensome

Small business owners are not likely to encounter fraud relief from the transition to EMV technology. The transition to EMV credit and debit card technology comes at great cost to small businesses. The costs to these small businesses average more than half of annual profits for convenience stores. This is especially frustrating to retailers, because the switch is

How Push Notifications Engage Millennials

Millennials accept push notifications from location-based apps, but there are a few stipulations to be considered. A new commissioned study from Retale found Millennials are likely to react to push notifications from their favorite brands, but are less likely to respond if the notification isn’t relevant. Retale is a location-based mobile platform that conveniently helps

How to Ensure Your Store is Safe and Secure

Even the most modest convenience store operations today should implement security measures that will safeguard their employees, customers and property. By CSD Staff All convenience stores located in the City of Houston are required to register online with the Houston Police Department. The intention is to improve data tracking concerning crimes around convenience stores. Once

How to Drive Sales with Data

Getting info on your customers can help you target their specific needs, turning unknown shoppers into loyal, repeat visitors. By Brad Perkins, Contributing Editor Data is everywhere. It’s in your gas pumps, your computers, your cash registers and your phones. While some information is just numbers, much of that data can be important to figuring

How to Maintain Customer Loyalty

More convenience stores are finding that building a loyal customer base has its rewards. By Traci Dawn Carneal, Contributing Editor More convenience stores are offering registered customers exclusive access to discounts, promotions and more. That’s because loyalty programs, in their many forms are effective at doing what they are supposed to do—build a base of