snacks

Kids, Teens Are Top Snackers

Women outpace men when it comes to convenience snacking, according to NPD report. The typical American eats more than 1,000 snack-oriented convenience foods throughout the year, and kids and teens are the heaviest users of this assortment of snacks, which include fresh fruit, sweet, and savory snacks, reports The NPD Group, a global information company. 

customer-service

Study Finds Diverse Hispanic Market

New study provides insight into cultural duality and its impact on consumer behavior. “To know thy own target audience” could be the mantra of today’s successful marketing campaigns. Hispanic Millennials, GenXers and Boomer generational segments have unique consumer buying patterns. How they view the marketplace is influenced by a combination of macro-trends of their respective

coffee cup

Hispanic-Americans’ Coffee Consumption Growing

NCA study shows overall coffee consumption jumped 5% this year. A recent study by the National Coffee Association (NCA) found Hispanic-Americans are leading the way in growing coffee consumption in the U.S., while the number of adults under 40 who drink coffee on a daily basis has dropped, Reuters reported. The National Coffee Drinking Trends

CustomerServiceLarge

NPD Reports Strong Q4 For C-stores

C-store outlook positive for 2013. Visits to convenience stores increased by 4.6% in the fourth quarter of 2012 compared to the same quarter a year ago, reflecting positive movement in some key economic indicators and lower gas prices in the last quarter of the year, according to The NPD Group, a leading global information company.

mintel

Marketing To Hispanic Men

“Everywhere we look marketers are directing their focus on Latinas, but brands are forgetting to talk to Hispanic men,” says Mintel analyst. While the Hispanic population is growing at a fast pace in the U.S.—and with them their purchasing power—it seems in the last few years much of the focus has been on Latinas, neglecting

CustomerServiceLarge

Emerging Merchandising Trends

“Smartphones, digital coupons, online retailers and the Internet combined with financial pressures and shifting marketplace dynamics are forever changing how consumers shop,” says editor of Times & Trends. Consumers have drastically changed their approach to grocery shopping during the past decade. They combine online and offline planning with in-store visits and make more informed and

employeephoto

Millennials Contradict Slacker Stereotype

Gen Y showing more intensity and resiliency in job search, Snagajob data finds. Millennials are proving more ambitious in their job searches, re-engaging at a faster rate and applying for more jobs compared to older job seekers, according to Snagajob, America’s largest hourly employment network for job seekers and employers. Snagajob, which hosts more than

Improving C-store Operations with Network Automation

Better ROI on staff-time, fuel operations, maintenance and more Ensuring a great customer experience is a critical component for increasing store sales, but that is challenging because of staffing issues.  Hiring good people and keeping them on board is top of mind for many companies, but the store employees are really just part of the

food2

Mintel Announces Four Biggest Foodservice Trends

In 2013, customers to remain ingredient conscious and innovation to continue to evolve the beverage category. The restaurant industry continues to make gains and consumers are feeling more confident about spending their discretionary dollars on dining out. So, what will they be looking for this year when they sit down at their favorite eatery? Mintel

cigarettes3

Smoking Cessation Sales Hit $1 Billion

More Americans vow to quit in 2013, reports Mintel. New Years resolutions are sure to include “quit smoking” this year, and there are plenty of smoking cessation products on hand to help Americans quit, and according to a new report from Mintel on smoking cessation aids, people are expected to use them. Sales of smoking

gift card

Mintel Celebrates The Holidays With Statistics

Festive stats ring in the new year. Chicago-based research firm Mintel presents a number of interesting holiday stats in categories ranging from food to shopping to personal care. Food, Spirits and Baking Habits • More than nine in 10 (91%) Americans made some sort of festive-related purchase last year (2011) whether it was holiday food (61%),

chickendinner

Turkey Gobbles Up Large Share Of Poultry Sales

If turkey wants to continue its impressive growth it needs to offer the level of innovation being seen in the chicken parts segment, notes one Mintel analyst. When it comes to poultry sales, chicken rules the roost, but this holiday season,  turkey is giving chicken a run for its money. According to new research from

draftbeer

Technomic Reveals Top 10 Adult Beverage Trends

Sweet wines and flavored whiskey, among trendy adult beverages in 2013. Technomic has tapped its analysts, consultants and experts to highlight the trends shaping the drinks business in 2013. Based on ongoing research into spirits, wine and beer volume and sales, as well as surveys, interviews and discussions involving brand marketers, on-premise and retail operators,

starbucksphone

Americans See Smartphone Payments Replacing Cash And Cards

Harris Poll finds few Americans display a strong interest in replacing their own cash or card transactions with the tap of a smartphone, but still see smartphone payments as the wave of the future. Just imagine it:  you’re holiday shopping, or perhaps ordering a drink at your favorite coffee shop.  While the gift wrappers start

CandyLARGE2

Candy Ranks As Top Adult Snack Purchase

Chips and fresh fruit follow candy as top seasonal snack purchases. Visions of sugar plums and all other types of candies are dancing in the heads of not only children but adults too during the winter holiday season, according to a holiday snacking report by The NPD Group, a global information and advisory services company.

iStock_000000256457XSmall

Cell Phones Aiding Purchasing Decisions

Accenture Survey shows customers value data privacy, but many will allow behavior tracking to create personalized offers. Nearly three out of four (72%) of consumers aged 20-40 in the U.S. and the UK use mobile devices while in-store to compare prices, but the majority leave before making a purchase, according to a study by Accenture

money2

Holiday Season Strains Wallets

Underbanked Americans plan to spend same or less on gifts this year. As the holiday shopping season gets underway, underbanked consumers of all income levels are feeling the strain on their wallets and planning to spend conservatively on gifts this year, according to the 2012 Underbanked Financial Sentiment Index released this week by Think Finance,

sale

Half of U.S. Shoppers Excited About Black Friday

New Qualtrics Survey finds only 16% of shoppers won’t be out shopping on Black Friday. Qualtrics has released the results of its 2012 Holiday Shopping Survey. The research shows that most American consumers have a strong emotional attachment to Black Friday shopping—almost half say the hoopla of discounts and television ads gets them “excited to

CustomerServiceLarge

All-Channel Customer Experience Top Priority This Holiday Season

RedPrairie survey finds all-channel customer service is focal point for retailers and their seasonal employees. New survey results released by RedPrairie Corp. found that nearly 60% of retailers say delivering a consistent customer experience across all touch points is their No. 1 priority this holiday season. And to help them meet this goal, 29% of

loyaltyLARGE

College Students: A Growing C-Store Customer

“Students with money to spend represent a growing population — and a significant opportunity — worth convenience store marketers’ attention,” says NPD’s director of industry analysis. College students, ages 18-24, made 351.4 million visits to convenience stores (c-stores) and spent approximately $5.2 billion on c-store products in the 12-months ended June 2012, according to a

wawakiosk

Gen-Xers Practicing Frugal Ways

Overall consumer sentiment more positive. Generation X, those born after the post World War II baby boomers, generally has a positive outlook on the economy, but that doesn‘t mean they are free spenders. In fact, they are more frugal than baby boomers and seniors, according to SymphonyIRI‘s Q3 2012 MarketPulse, the ongoing survey series that

employeephoto

Marketing To Boomers And Millennials

Millennials focus on self identity while Boomers focus on convenience, but brands need to cater to both demographics. Every specialty brand in America today must decide how to appeal to two arguably incompatible demographic groups. Eighty million Millennials will soon reach peak buying power. At the same time, 77 million Baby Boomers are entering new

coffeeLARGE

Study Shows Hispanics Drink More Coffee

The Hispanic demographic outpaces other coffee consumers by 12%. In original research published on Sept. 20, 2012, the National Coffee Association (NCA) finds that Hispanic-Americans drink significantly more coffee than their non-Hispanic neighbors. The report, Ethnicity and Coffee, reveals that 74% of Hispanic-Americans drink coffee daily, 12% more than other Americans. The Hispanic-American coffee edge

gasoline

The 2012 Convenience Retail Outlook

Economic uncertainty is causing retailers to be cautious as they plan for the upcoming year, but investments in technology, social media and foodservice appear to be expanding. By David Bishop, Contributing Editor.  The outlook for 2012 depends largely on the focus of the question. What is clear based on the CSD/Balvor 2012 Convenience Retail Outlook

GraphOne

Gaining Insights into Convenience Store Customers

MSA and Paradigm Sample, in partnership with Convenience Store Decisions, delve into c-store shoppers’ attitudes about buying seasonal and holiday candy. By Trish Temmerman, Contributing Editor. With Halloween and Christmas just around the corner, we are approaching that time of year when some of the most widely recognized seasonal confectionery items are purchased and consumed:

css.php