a people company

Many companies profess to be all about their customers and employees. Spend anytime at QuikTrip, the subject of this month's cover story, and you'll see its devotion to these two vital retail components is sincere and palpable. I was fortunate enough to spend a day last monthat QuikTrip's headquarters with Mike Thornbrugh, public and governmental

raising the visibility of underground storage tanks

What every retailer should know when it comes to UST release detection. By Ryan Mossman, Contributing Editor Fines for leaking storage tanks are on the rise, data retention for storage tank compliance is getting longer, reporting frequencies are increasing and criteria for meeting compliance are growing. Whether you are the owner of a convenience store

how smart is your safe

Retailers are using safe technology to secure profits and keep an eye on employees. One minute, maybe two. That’s all it takes for an armed robber to come into a convenience store, jam a gun in a clerk’s face, clean out the register and flee like the wind into the night. It takes even less

An Enlighting Solution

By Scott Jordan, Contributing Editor Lighting control is a must for convenience store owners and managers, but it can also be a source of frustration due to required maintenance of mechanical and electronic time clocks that have been used for decades to automatically turn lights on and off as necessary. But storeowners and managers are

Can’t Take the Trip Without a Road Map!

Running Convenience Stores is a long and exciting journey, albeit fraught with Pot Holes, Winding Roads and Stormy Weather. If you’ll stay the course, you will still find that a small pot of gold awaits you!More… So tell me, what other long, rugged and expensive Trip would you make without using a “Road Map”?

Great Timing = Great Sales

Over the years, I’ve found that when I’ve matched the right product with the right occasion, I’ve been able to create increased sales with a much higher gross profit %. Not nearly as difficult as it sounds! Here’s an example: we place wool hats and brown jersey gloves on the counter, directly in front of

The Times They are a Changin’

So wrote the poet Bob Dylan! You may very well have a nice, clean, well merchandised Convenience Store and still not be doing the amount of business required. Just in case you missed the memo, the days of depending on Customers automatically coming to your nice store are over! Like Hansel and Gretel, the most

dispensing dollars

Tetley Harris enhances foodservice programs with a wealth of “better for you” beverages. Foodservice continues to grow in importance in the convenience store channel. The foodservice category—which consists of food prepared on site, made-toorder sandwiches, as well as hot foods thatinclude hamburgers, hot dogs and pizza, inaddition to hot and cold dispensed beverages—accounts for 11.9%

the evolution of cash management

A CSD Staff Report The old saying goes, “A good bartenderwith questionable ethics will own yourbar in five years.” Tidel Engineering, a subsidiary of Sentinel Technologies Inc.,can’t help convenience store owners findgood employees, but you can bet your bottom dollar it will help keep your cash safe. That’s because Tidel has been at theforefront of

convenience store shoppers want convenience

A comprehensive new study by Meyers Research Center (MRC) finds that convenience store shoppers are seeking cold beverages,friendly employees and know what they want before they get through the door. The findings are part of Meyers' Convenience StoreClose-Up Wave Six, which takes a look at behavior, attitudes and decision-making patterns of c-store shoppers in the

five questions with ez marts sonja hubbard

What do you see as thegreatest opportunity in the convenience retailing businessat present?Convenience. It's what we whatwe sell and what customerswant. People are more pressedfor time than ever so convenience is more important thanever. What an opportunity. What are you doing at E-ZMart to attract female/new shoppers? We have taken down most of thewindow clutter

making the most at the car wash

Discounting and sacrificing fuel margins may not be the most effective way to build incremental sales. After more than 30 years inthe retail car wash business,Paul Vercollone qualifies as anexpert on the subject of selling car washes to the motoring public. Andwith his many years of experience,Vercollone has a message to those operators sacrificing fuel

daypart dining

While lunch is a proven daypart for convenience stores, truly capturing customers means creating morning and dinner offers. Three retailers share their secrets to capturing dining dollars without cannibalizing existing lunch sales. FRIENDSHIP FOODS hasmade itself a food destination thanks to strong branded programs. Sixteen of the company’s 25 stores offer some form offoodservice, be

a partner you can trust

Finding the right supplier partners is crucial to convenience store retailers that is only enhanced in this era ofultra competitiveness. That's why Convenience Store Decisions set out to identify the suppliers and manufacturersretailers say are doing the best job meeting their needs as partof our second annual Reader's Choice Awards. The awards are based on

elevating the customer experience

Innovation, commitment to service is the hallmark of the Parker business strategy. The Parker Cos. is a dynamicoperation with interests inreal estate, building retail centers and offices, the storagebusiness (Urban Attic), Spin Citylaundry, Parker’s Market UrbanGourmet and, of course, Parker’sConvenience Stores. The Savannah, Ga.-based company, which is also a BP andChevron jobber, is owned and

the debate over minimum wage

IN JANUARY, THE HOUSE OF REPRESENTATIVESvoted on something that had been set in stone for over adecade. They voted in overwhelming numbers toapprove an increase in the federal minimum wage—adecision that could not only affect millions of c-storeemployees, but also their employers as well. Cause for a RaiseThe past decade has been the longest stretch

partnering for perfection

CSD acknowledges the suppliers that retailers themselves said were partners in growing their businesses. • 2007 CSD READER’S CHOICE AWARDS • PACKAGED BEVERAGES NINETY-TWO KEY DECISIONS MAKERSfor 87 chains reported $2.1 billionin sales for the entire packaged beverage category, which includes carbonated soft drinks (CSDs), juices andteas. As may be expected, the top sellersthis year

united front

For Sunny Singh, general manager of retail operations forGardena, Calif.-based United Oil, good business sense justruns through his veins. Not only does he possess a strong business acumen, he's also intimately aware of the intricacies necessary to succeed in the highly competitive convenience storeindustry. Singh, who hails from Punjab, India, began working in the familybusinesses,

Let's Play Some Defense!

It’s a well know Sports adage that you can’t be a stand out winner without being strong on defense. The very same holds true for the Convenience Store Business. Viewing Security Tapes from your stores Video System is one excellent way of practicing “Strong Defense” (for those that don’t have Security Cameras, this very same

tobacco 2007 issues insightsimplications from lessons learned in 2006

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gate petroleum selects boomi

Jacksonville, Fla.-based Gate Petroleum Co. has selected the Boomi Visual Integration Platform to meet the company’s current business-to-business integration software needs as well as emerging application integration requirements. “We evaluated our technology infrastructure and realized we could significantly improve business processes if we pulled together information from standalone applications and connect directly with our trading

the most important buying decision youll ever make

When it comes to making hiring decisions, trust your instincts in the interview process. What is the most important buying decision you’llever make? When youchoose a new site? Buying category management software?Adding a carwash? Does somethingelse come to mind? Well, no matter what it is for you, there is a well-defined, proven systemthat ensures you

moist smokeless taxation

Weight-Based Taxes Level the Playing Field and Preserve Retailer Profits By Robert L. Shepherd with Shepherd, Williams & Associates LLC Without question, moist smokeless tobaccois a profitable, growing and dynamic category.However, category and retail profits are at risk due to customer down-trading from premium to price-value products.Opponents of weight-based taxes have done much to muddy

success runs in the family

Piedmont Petroleum and its Corner Mart stores keep customers loyal by keeping things simple. Different companies havedifferent ideas of what itmeans to be at their best. Tosome, it means being the biggest in the market. To others, itcould mean having the highest sales.However, to Kenneth Cosgrove andhis family, owners of the PiedmontPetroleum Corp. and Corner

sweet profits

There’s good news and bad news for conveniencestore marketers concerned that other retail channels arecannibalizing their candy sales. A Dechert-Hampe &Co. report on candy found that confectionery sales atnontraditional outlets are on the rise, but, unlike some recentreports, these sales are not coming at the expense of convenience stores sales. Ray Jones, managing director of

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