faceoff

Foodservice: Branded vs. Unbranded BrandedKent Cummings, President, Cummings Oil Co. After looking at several foodservice options and trying our own proprietary concepts, we decided to partner with Hot Stuff Foods. We chose a national brand for a number of reasons,including: National brands have proven systems. When we implemented our Hot Stuff program we didn’t have

targeting teens

A study by the NACS/Coca-Cola Leadership Council urges marketers to understand the range of categories purchased by the 14- to 20-year-old demographic. By Bill Bishop, founder and president of Willard Bishop, and Martha Russell, founder and managing partner of Clickin Research One of the most compelling things about teen shopping at convenience stores is that

good to great

Two experienced ’foodies’ share insights into what retailers need to do to get from here to there in the foodservice business. By Jay Gordon, Editorial Director Foodservice can be a significant differentiator for convenience retailers. It can elevate a good c-store offer and make it a great one, even a destination. But what specific strategies

white castles twopronged attack

Hamburger chain gains entry into the c-store industry through co-branded restaurants and frozen foods. By John Lofstock, Editor White Castle might not be a household name in the convenience store and petroleum industry right now, but give it a few more years and it might become the next brand customers crave. The Columbus, Ohio-based hamburger

are you serving your healthy eaters

Measuring customers’ lifestyle attitudes can help you make profitable decisions. A CSD Staff Report The employees of a bank branch office in Austin, Texas only have one choice when they’re in a rush for lunch— the convenience store across the street. That’s bad news for their health. “I’m pretty much limited to sandwiches and juice,

the wild ride continues

Even at 25,000 stores, SUBWAY co-founder Fred DeLuca says there is plenty of room for the business to grow. By Jay Gordon, Editorial Director Fred DeLuca never intended to be a one-store wonder. “From the beginning we had a goal to open 32 stores in 10 years,” says DeLuca of the partnership he began with

better people bring bigger profits

When you first think about hiring employees for foodservice, do you assume that applicants with previous experience serving food would be preferable to those who've never made a sandwich? If so, you're looking for the wrong thing, says two important players in the convenience store foodservice arena. High energy, a love of multi-tasking and good

Chew on This

Motivated by the growing deep-discount price segment of moist smokeless tobacco, Fas Mart is using premium products to drive volume and maintain store profitability. Since the late 90s convenience store retailers have experienced the rapid expansion of a deep-discount price segment, often referred to as the sub-price value segment, in the moist smokeless tobacco category.

dipping into new profits

Premium products driving the moist smokeless tobacco business, U.S. Smokeless Tobacco says. An influx of deep-discount products is forcing retailers to change the way they merchandise moist smokeless tobacco (MST) products and experts are concerned that these changes are adversely affecting moist smokeless profitability. As the deep-discount segment has grown in volume, it is compressing

news brief

Irving Oil fights backIrving Oil Ltd. (Saint John, New Brunswick) said it "will vigorouslydefend" a class-action lawsuit alleging that the chain overcharged consumerson fuel taxes in 2004. The suit was filed in February by Option Consommateurs,a Canadian nonprofit group. "We have received the legal papers and we are inthe process of reviewing them," Irving Oil

the choice is yours

Convenience Store Decisions celebrates its first annual Reader's Choice Awards issue by recognizing the Top Performers in two dozen categories and subcategories. The awards are a significant milestone for CSD as we move forward with our commitment to helping convenience store marketers find the solutions they need to grow profitability. The Reader's Choice Awards are

Decision Makers – March, 2006

Decision Makers Kyle Krause, CEO of Kum & Go announces the promotion of Brian Thompson as chief acquisitions officer. Thompson will be responsible for developing the company’s Grow Business department, an area responsible for all convenience store acquisitions and alternative business developments.He has been with Kum & Go since 2003, and was previouslyits chief financial

saluting the industrys top suppliers

Convenience Store Decisions’ Reader’s Choice Awards honor the top performers in more than 20 in-store categories. “Honesty,” “integrity” and “committed to the industry.” These were just a fewof the glowing accolades industry-retailers had for their supplier partnersin Convenience Store Decisions‘ first annual Reader’s Choice Awards. “We consider our relationships with retail and wholesale partners to

wrapped to perfection

Sheetz increases efficiency 13% at its Pa. distribution center using stretch wrappers. Sheetz Inc. understands that speed and innovation are differentiators in the convenience industry. The family-owned Altoona, Pa.-based chain proved it by being one of the first retailers to integrate touchscreen ordering into its Made-to-Order (MTO) food offer. It followed that up by creating

A Touch of Controversy

A growing profit center for c-stores, Iowa’s TouchPlay machines have triggered a statewide clash that might mean the program’s removal. The controversial TouchPlay machine, which has sparked a lottery vs. casino debate throughout Iowa, is smacking the convenience store owner where it hurts most—the pocketbook. Consider Larry Bentler, president of Houghton, Iowa-based Jet Gas Corp.,

big moves at nice n easy

Company president John MacDougall announces major staff changes as he turns is attention to real estate development. John MacDougall is on a first-name basis with all of his employees and a great many of his customers, too. Well, when customers see him in his Nice N Easy stores and recognize him from the chain’s radio

brewing a beer strategy

Regional marketers discuss hot trends in the cold vault. Variety and pricing are the keys to building the beer business, according to a Convenience Store Decisions survey of regional marketers. “We’re seeing strong sales in imports, as well as the flavored alcoholic beverages,” said Doreen Lewis, category manager of beer and wine for Portsmouth, N.H.-based

Washing away lost margins

The car wash has matured from an ancillary service to a major profit center that could easily exist on its own. Matthew Jadali has it all figured out. Operating his third different Mobil location in the past dozen years, like most convenience store owners, he’s doggedly battling the deterioration of gas margins. His weapon of

in brief

McLane: K&G, Brewer Oil re-up K & G Stores (Lone Tree, CO) has extended its service agreement withMcLane Co. Inc. (www.mclaneco.com).Michael Hayes, K & G vice president of sales and operations, said his company'srelationship with McLane has helped grow the business with good merchandisingand solid overall service. K & G has been a marketing leader

designing a retail strategy

Keeping a close eye on competitors, and an even closer eye on the changing needs of customers, is the key to becoming a destination. The late ’90s brought a lot of changes to Bill Gordy’s Delmar, DE-based convenience store business. As he witnessed the beverage category explode with the introduction of new SKUs, he saw

techfriendly

Greg Hendricks thought it was just a regular day when the vice president of Taylor Petroleum breezed into the Radio Shack where he was working in 1983. He asked Hendricks if he liked working with computers, which he did, and brought him on board the company's pump maintenance team. Twenty-three years later, Hendricks' technology roots

desion makers

Kum & Go has promoted Dennis Folden, who has been with the chain since1976, to chief operating officer. Folden's previous position was executive vicepresident. In his 30 years with the company, Folden has held roles as storemanager, retail supervisor and vice president of marketing, among others. AsCOO, Folden will manage the day-to-day activities of the

suppliers reflect on industry evolution

CSD survey finds marketing, communications and wireless technology are keys to unlocking future growth. By most accounts, 10 years really isn’t all that significant a span of time. But to suppliers of convenience stores, a decadeparticularly this past decadehas been monumental in the ongoing evolution of the c-store industry and the customers it serves. During

retailer spotlight

Rutter's Holdings Inc. (York, PA), parent company of Rutter's Farm Stores andRutter's Dairy, was named 2005 "Business of the Year" by the Central PennBusiness Journal . The award honors Rutter's contribution to the centralPennsylvania business community, which includes leadership, innovation and growth."This award really means we have great employees who go the extra mile everyday

our commitment to you

One of the key lessons I learned from one of my mentors in the publishing business is that it's not the job of a trade magazine editor to be smarter than anybody else (you can only imagine what a relief it was to hear that). Instead, our job is to know where to find the

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