QSRs Increase Customer Satisfaction with Better Food Quality

Americans are currently spending more money dining out than shopping for groceries, and many QSR chains are capitalizing on this trend. Customer satisfaction in regards to quick service restaurants (QSRs) is on the rise once more, and according to the recent report from the American Customer Satisfaction Index (ACSI), the increase in customer satisfaction is

Brookshire Grocery to Debut New Convenience Store Concept

Brookshire expects to open 25 Spring Market convenience stores later this summer. Earlier this year, a number of Walmart Express stores in Texas and Louisiana closed their doors, permanently, and Brookshire Grocery Co. has announced that the company will be acquiring 25 of those stores. According to a report from the Tyler Morning Telegraph, Brookshire

The Dairy-Deli-Bake Show Brought Innovative Trends Under One Roof

Retailers cultivated new relationships and new innovative ideas at this year’s Dairy-Deli-Bake show. From June 5-7, IDDBA hosted the 2016 Dairy-Deli-Bake Seminar & Expo at the George R. Brown Convention Center in Houston, Texas. The event hosted 9,294 registered attendees, which included top-tier retail buyers, merchandisers, executives, food manufacturers, brokers, distributors and additional leading industry

Pennsylvania Retail Licensees Gain Access to LOOP

Pennsylvania licensees can now order wine and spirits through a convenient online ordering system. The Pennsylvania Liquor Control Board (PLCB) has now made the Licensee Online Order Portal (LOOP) available foe 15,000 retail licensees to use. LOOP is a new Internet-based system, which was developed by PLCB, that allows licensees to order wine and spirits

Millennials Take Advantage of Meal Kit Delivery Services

In order to keep up with competition, some grocers and food marketers are adopting services that are similar to meal kit delivery services. Since their introduction in 2012, meal kit delivery services have taken off, bridging the gap between takeout and cooking at home. Meal kit delivery services are helping consumers to create home-cooked meals,

Retail Inventory Shrink is On the Rise

A new survey has revealed that retailers reported an increase in inventory shrink in 2015. The 2016 National Retail Security Survey, a new survey from the National Retail Federation, conducted in collaboration with the University of Florida, has revealed, overall, retailers have experienced an increase in inventory shrink over the past year. Data from the 2016 survey revealed

Dunkin’ Donuts Launches Wildberry Smoothie

Dunkin’ Donuts has expanded its line of fruit smoothies to help guests cool off this summer. Just in time for the summer heat, Dunkin’ Donuts has added the new Wildberry flavor to the brand’s Fruit Smoothie line. The Wildberry Smoothie is freshly-prepared with creamy low-fat yogurt, blended with real strawberry, raspberry, blueberry and blackberry. Wildberry

Couche-Tard Purchases Premium 7 Brand Assets

Couche-Tard has plans to continue the expansion of it’s European footprint with the acquisition of 23 sites in Europe. Alimentation Couche-Tard Inc., through its wholly-owned subsidiary Circle K Eesti AS, has signed an agreement to purchase the majority of the assets operated under the Premium 7 brand from Sevenoil Est OÜ and its affiliates. The

Assessing and Changing Culture

The culture of your organization impacts everything, from customer satisfaction and employee engagement to overall sales. By David Hite The one constant that I’ve experienced in every organization and industry that I’ve worked in is that change is inevitable. Today, organizations must change frequently to keep up with competition, workforce diversity, technology and regulatory pressures.

Loyalty Branches Out

Apps offer the convenience of digital rewards, plus analytics to enable retailers to better target customers. By Erin Rigik, Senior Editor As consumers grow increasingly mobile, loyalty programs are evolving to keep up with technological trends. C-stores of all sizes are positioning themselves to target customers on their smartphones, in order to better reward customers

USDA Cochran Fellowship Seminar

By Bill Scott, President, StoreReport LLC We had a great seminar in Dallas this week, hosted by Dr. Deacue (DQ) Fields and Dr. Ron Rainey, and held at the Embassy Suites in Irving, Texas. The program was made possible by the U.S. Department of Agriculture through the Cochran Fellowship Program. The topics included, Overview of

Starbucks to Launch Bottled Ready-to-Drink Cold Brew

Select grocery and convenience stores will soon offer new bottled Starbucks Cold Brew Coffee. Just in time for summer, Starbucks has announced the launch of a new bottled Starbucks Cold Brew coffee. According to a news release from Starbucks, coffee lovers can now purchase the new Starbucks Cold Brew coffee from grocery and convenience stores,

West Virginia OMEGA Raises Money to Support Local Children and Families

OMEGA-member stores sold paper flowers to raise money to support the Children’s Home Society of West Virginia. The West Virginia Oil Marketers & Grocers Association (OMEGA) made an announcement in Charleston, W. Va. that the organization has raised funds to help the children and families of the Children’s Home Society of West Virginia. According to

Ricker Oil Announces New Hiring Initiative

Ricker’s recent menu expansion drives the company to expand its employee base. Ricker Oil Co. has announced that it will be hiring at an increased rate over the next six month. A recent report from Inside Indiana Business has revealed that Ricker’s has plans to hire more than 200 employees at more than 20 locations,

Swiss Farms to Debut its Own Signature Coffee Line

In celebration of its new coffee line, Swiss Farms is offering free coffee and mini donuts to customers from June 19-24.  Swiss Farms has announced the launch of its own line of signature premium coffee. The new Swiss Farms Coffee line includes three premium coffee roasts. Starting on Father’s Day, Sun., June 19, Swiss Farms is offering

G&M Stays Bright with PWM’s LED Price Signs

Bright signs add greater visibility and increase G&M station activity both during the day and in nighttime conditions. In an effort to improve the purchasing process for customers, increase employee safety and enhance energy efficiency, G&M senior vice president and general manager Julie Jackson has selected PWM’s SMD LED price sign technology for more than

Philadelphia Becomes First City to Impose Soda Tax

A new tax on certain non-alcoholic beverages in Philadelphia has been enacted, not to deter customers from consuming caloric beverages, but to make the city more money. On Thurs. June 16, 2016, Philadelphia became the first state to enact a 1.5-cent-per-ounce tax on soda, tea, sports and energy drinks. This is the first success of

RILA Implores Congress to Reject the Bill that will Repeal the Durbin Amendment

Retailers urge Congress to reject the new bill that will lead to greatly increased debit card swipe fees. Congressman Randy Neugebauer (R-Texas) recently composed and introduced a bill that would repeal the Durbin Amendment, which was passed in 2010 to reform the fees that merchants pay to accept debit card payments, and a number of

Loyalty Programs Generate Revenue

Loyalty program members generate more revenue for retailers than non-members. New research from Accenture Interactive has revealed that customers who are members of a retailer’s customer loyalty program generate significantly more revenue for the retailer than customers who are not members. In fact, Accenture’s data revealed that members of retailers’ customer loyalty programs generate between

VP Racing Fuels Named Official Fuel of Speed Society

A new agreement will grant VP Racing Fuels a high presence on all of Speed Society’s social media platforms. VP Racing Fuels has been named the Official Fuel of Speed Society,the largest automotive network in the world, and its website, speedsociety.com. With the agreement, VP will have a high profile presence on Speed Society’s website

The Payment Method of the Future

As consumers continue to accept financial technology services, some remain concerned about the security of using such technologies. The number and accessibility of technology services that allow consumers to interact with, receive and manage their finances is on the rise, and they are changing the way consumers make purchases and financial decisions. As FinTech* services

Displaying the Wares

Convenience retailers are optimizing space by creating distinctive displays that draw customers into the store and maximize incremental and impulse sales. By Lisa White, Contributing Editor Although it may seem unconventional for a convenience store to take floor space away from a traditional gondola area, shifting the focus to higher-margin foodservice items turned out to

A Modest Tool to Ward Off Crime

GPS technology helps Mac’s Convenience Stores fight back against cigarette theft. By Sean Sportun The convenience store environment is a unique business model for a security professional. So, when it comes to preventing crime and protecting our employees we know we need to consistently evaluate our current practices and think outside the box. Two of

Roller Grill a Lot to Relish

Roller grill programs may change, but that often keeps customers coming back. By Pat Pape, Contributing Editor All nine c-stores in the Bethlehem, Pa.-based Square One Market chain have a roller grill, but the company’s management team wants to give the category a facelift. “We have a grill program because everyone else has one,” said

Getting Creative with Chicken

Whether it’s spicy or mild dishes such as specialty tacos or poppable bites, chicken lends itself to foodservice experimentation that keeps customers returning in flocks.   By Marilyn Odesser-Torpey, Assistant Editor Americans are expected to consume 91.8 pounds per capita of chicken in 2016, up from 90.1 pounds last year, according to the National Chicken Council.