How Consumers Feel About Foodservice Spending

By Tim Powell, Vice President of Consulting, Q1 Productions Many consumers are continuously trying to find ways to cut back their spending. In fact, “eating out” tends to be one of the top areas for households to try to reduce expenses, opting to pack a lunch or cook at home more often. A majority of consumers


RILA Applauds Move By Attorneys General on Chip and PIN

Letter by nine attorneys general echos concerns by retailers. The Retail Industry Leaders Association (RILA) approves of a move by nine state attorneys general, who sent a letter to the CEOs of America’s largest banks and card networks urging the adoption of chip and PIN technology in the U.S. In the letter, state attorneys general

First Data, NCR Partner

Agreement establishes First Data as preferred payments technology provider for NCR in grocery, petroleum and convenience store industries, while NCR becomes First Data’s preferred ATM and services provider. First Data, a global provider of commerce-enabling technology and solutions, and NCR Corp. a global provider of consumer transaction technologies, have entered into a strategic commercial agreement.

Wawa Thanks Veterans With Care Packages, Free Coffee

Presents USO with $770,000 check from Wawa’s Summer Campaign. Wawa Inc. celebrated Veterans Day last week by offering offer free coffee of any size to veterans, active military members and their families, all day, with no military ID required. The giveaway will took place on Wednesday, Nov. 11, 2015, at all of Wawa’s more than

Consumers Expected To Spend More This Holiday Season

Harris Poll shows consumer confidence is up, with customers are planning on purchasing more toys for pets and children this year. Nearly six in 10 Americans (58%) are planning to purchase toys as gifts this holiday season, a seven point jump from last year’s 51%, according to a recent Harris Poll of 2,225 U.S. adults

How You Gonna Keep ‘Em From Jumping Ship?

By Mel Kleiman, President, Humetrics What are you doing to ensure your best team members don’t jump ship? I ask because, this past July, the BLS reported 5.7 million job openings, one million of which were new. This is the highest number since 2000. On top of this, the percentage of the total population who are

The Problem With Online Employment Applications

By Mel Kleiman, President, Humetrics While it may seem highly efficient to put your employment application form on your website, the truth is that about 60% of the people who start the process drop out because it’s too difficult and/or too time-consuming. Are you tracking your drop outs versus completions? If you find you’re losing

How To Heat Up Sales With Hot Dogs

With the emphasis on fresh, “better-for-you” and made to order, the roller grill is vying to compete for prime counter space at c-stores. By Marilyn Odesser-Torpey, Associate Editor The hot dog isn’t quite as humble as it used to be. Sonic Drive-in, for example, features six different dogs nationally (and two more regionally) on its

FDA Finalizes Food Safety Rules

The AFFI supports the new rules that have been finalized by the FDA. Joseph Clayton, American Frozen Food Institute (AFFI) interim president, has commended the U.S. Food and Drug Administration (FDA) for implementing the Final Rules for the Food Safety Modernization Act (FSMA) on the Produce Safety rule, the Foreign Supplier Verification Program (FSVP) and the Accredited Third-Party Certification

How To Optimize Merchandising

The key to adding sales at checkout is having the proper products on display by the register. As consumers needs evolve and the retail landscape continues to change, so must retailers. Shoppers are making purchases in more ways than ever before, and it is up to retailers to evolve with the changing needs of consumers.

How Market Trends Are Impacting Snacking

Competition is high in the savory snacks department. Replacing meals with snacks is one of the major trends in the current snack industry, according to Global Savory Snacks Market 2015-2019 research report. A large target audience market trend is breakfast skippers. Another trend in the market is an increasing consumption of snacks for social gatherings and celebrations.

Stripes Moves Operations

Energy Transfer Partners has announced that Stripes will be moving some of its business North. Stripes’ owner is planning to move more of its operations from southern Texas to Dallas. According to a report from the Caller-Times, company officials recently informed employees that Stripes will soon open an office in Dallas, where Energy Transfer Partners,

NPD Releases Foodservice Visit Data

The foodservice industry encountered a favorable summer quarter. After tracking foodservice visits in during the summer quarter of 2015, The NPD Group has revealed that foodservice spending and visits grew in several countries during the summer months. Snacks and morning meals were the broad foodservice market drivers, according to NPD’s ongoing global foodservice market research, CREST,

HUD Proposes That Smoking Ban Include Vaping

Will smoke-free vapor products be included in smoking ban? The U.S. Department of Housing and Urban Development’s (HUD) is considering expanding a proposed rule to ban “smoking” in all public housing to also include the use of smoke-free vapor products such as electronic cigarettes. The announcement was made in the Federal Register.  The HUD is currently

TravelCenters Announces Two New Popeyes Locations

TravelCenters is providing customers with southern-style cooking at two TA locations. TravelCenters of America LLC (TravelCenters), operator of the TA and Petro Stopping Centers travel center brands, has announced the opening of two new Popeyes Louisiana Kitchens. The first location will open at TA Coachella, located at I-10, Exit 146 (46155 Dillon Road), in Coachella,

NPD Reveals Holiday Purchase Intentions

Holiday shopping may begin sooner than expected. The NPD Group’s 2015 Holiday Purchase Intentions Survey has revealed that more consumers will begin their shopping earlier, a higher percentage of shopping will take place online and more growth will be seen among the top categories purchased compared to last year. According to the survey, half of all holiday shoppers

How To Make Better Hiring Decisions

By Mel Kleiman, President, Humetrics The following is a best practice, proven technique for making better hiring decisions… There are two parts to every interview: (1) gathering information and (2) evaluating that information, and, to the best of your ability, you need to keep them separate. The tendency is for one “bad” answer to negatively

First Android-Based Pay-at-the-Pump System

The Clover Solution also allows for a variety of in-store payments, including Level 3 EMV Certification, NFC and magnetic stripe credit cards. FBP Holdings LLC has announced that Fuel, the first Android-based pay-at-the-pump system, is now available in First Data’s Clover App Market. The Clover solution is First Data’s point-of-sale (POS) business management tool and

7-Eleven’s Airport Location Opens Its Doors

7-Eleven’s post-security airport location honored Veterans during its opening. A ribbon cutting ceremony was held at Dallas Fort Worth (DFW) International Airport to celebrate the opening of the first post-security airport 7-Eleven location and honor Veterans Day. At the ceremony 7-Eleven made donations to Texas Christian University (TCU) Reserve Officers’ Training Corps (ROTC) and Dallas Fort

How To Bring Fuel Customers Inside Your Store

Between technical advances and effective forecourt strategies, retailers are able to prompt patrons from the pump to points inside their stores. By Pat Pape, Contributing Editor Thanks to pay-at-the-pump technology, the average convenience store fuel customer spends five minutes or less filling up a gas tank. Some of them will come into the store and

Heartland and Pinnacle Create New EMV Compliant POS System

EMV compliant POS systems developed specifically for petroleum and convenience retailers. Heartland Payment Systems and The Pinnacle Corp. have launched the first Europay, MasterCard and Visa (EMV) compliant point-of-sale (POS) system for petroleum retailers. Petro retailers can now meet the global standard for credit payment cards based on chip card technology. Heartland and Pinnacle’s Palm POS system provides petro

ALON 7-Eleven and GreenPrint Expand Strive Program

All 312 pumps in the chain’s Albuquerque market now feature the reduced emissions fuel program. After early indicators of success, ALON 7-Eleven and GreenPrint LLC, creator of the first reduced emission fuel program, announced continued growth of the Strive – Reduced Emissions Fuel Program as it expands to an additional 14 stations, more than doubling

H-E-B Launches Online Store

Some 50,000 products now available on Texas-based H-E-B, one of the nation’s largest regional grocery retailers with more than 370 stores in Texas and Mexico, announced that 50,000 shelf-stable foods, drugstore and general merchandise products are now available to purchase and ship at Products include H-E-B’s popular store brands like Central Market Organics

Honor Thy Brother

By Tony Huppert,  CEO of Team Oil Inc. Yesterday I had the privilege of attending a ceremony honoring my brother-in-law, John T. Snoeyenbos, for his service in the U.S. Army. My sister, Arlene, was presented the plaque of gratitude. As I sat there in this humbling atmosphere I thought of my other brothers. My oldest

Cyber Monday Customer Service Issues Affect In-Store Sales

Can customers’ online experiences affect their in-store shopping choices? Consumer research from LoyaltyOne has revealed that customer service mistakes made with Cyber Monday online shoppers could lead to significant in-store sales losses in the coming holiday shopping season. In LoyaltyOne’s October 2015 nationwide survey of 1,019 American consumers, nearly half (47%) of Cyber Monday shoppers indicated