Why Your Corporate Culture Matters

By John Lofstock, Editor Jim Collins, the renowned author of corporate culture bible “Good to Great,” wrote that good is the enemy of great. “And that is one of the key reasons why we have so little that becomes great.” In today’s competitive convenience store industry, your corporate values and what you stand for are


How Retailers Are Adapting to Obama Care

The ever-evolving Affordable Care Act continues to pose challenges for retailers, even as many c-store chains make employee healthcare a top priority. By Erin Rigik, Senior Editor With the Patient Protection and Affordable Care Act (ACA) here to stay for the foreseeable future, convenience stores are working overtime to meet the new guidelines and prepare

Verifone Completes EMV Certification

This October, payment networks are shifting the liability for certain fraudulent non-EMV transactions from card issuers to those who accept payment, and Verifone is helping its retailers support EMV. Convenience store retailers using Verifone can now offer a secure payment solution compatible with EMV and NFC payment acceptance. Moneris Solutions Corp., a credit and debit

How Poor Customer Service Is Hurting Mass Merchandisers

LoyaltyOne and Verde Research find shoppers with children under 18 most likely to be upset when faced with insufficient information available near a displayed item, which places revenues at risk. The latest LoyaltyOne, Verde Group research found mass merchandisers may need a refresher in customer service, at least if they hope to secure repeat business

How Do Buzzwords Impact Customer Purchase Behavior?

A recent Harris Poll looked into what buzzword advertisements touting that products are “craft” or “limited edition” “hand-crafted” or “artisan” and how shoppers actually interpret the meaning of such words and how it influences their purchase behavior. The Harris Poll surveyed 2,225 U.S. adults online between May 20-26. It discovered that “handmade/handcrafted” tops the provided

How State Gas Taxes Differ

States vary widely in how they choose to tax gasoline. The U.S. Census Bureau in its recent “Profile America” report, pointed to how taxes paid at the gas pump differ widely from state to state. The highest state tax plus fees on gasoline is 51.6 cents per gallon, levied in Pennsylvania. The Keystone State also

Pic-n-Pac Stores To Join VP Brand

Wuest’s Inc. converts San Antonio area convenience stores to VP Racing Fuels’ branded program. Wuest’s Inc. has become the latest c-store retailer to join VP Racing Fuels’ branded program. Headquartered in McQueeney, Texas, Wuest’s, Inc. owns and operates 15 Pic-n-Pac stores and services two other retail locations in the greater San Antonio area. Four of

How Whole Grains Are Attracting Customers

Customers are turning to whole grains—especially at breakfast—for the health benefits they provide. Health-conscious customers are eating their whole grains according to the “2015 Whole Grains Consumer Insights Survey,” a new study released from Oldways Whole Grains Council (WGC) just in time for September, which is Whole Grains Month. According to the study, nearly two-thirds

Eight Startups Selected For Mondelez Shopper Futures Program

Mondelez International collaborates to find innovative solutions for consumers. After a long selection process, Mondelēz International has selected eight startups to participate in its Shopper Futures program, which pairs retailers, entrepreneurs and its own Power Brands to help transform the consumer retail experience. The company received hundreds of applications from startups across the U.S. and

TravelCenters of America Sponsors Great American Trucking Show

From free samples to prizes to activity challenges, TravelCenters helped professional drivers get the most out of GATS. TravelCenters of America LLC (TravelCenters), operator of TA and Petro Stopping Centers branded travel centers, sponsored and hosted the Great American Trucking Show in Dallas from Aug. 27-29. From the Shower Trailer, to FREE Truck Parking, to

Limited Edition Caramel Corn

G.H. Cretors has introduced three new flavors to its Limited Edition popped corn collection. The brand’s new artisanal varieties will feature combinations of caramel corn with the most popular flavors of the season: Orchard Apple Caramel Corn, Pumpkin Spice Caramel Corn and Double Chocolate Caramel Corn. A holiday tin will also be offered, which will include […]

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Single-Serve Hot Cocoa

Boyd Coffee Co. has released new single-serve hot cocoa. The new cocoa is crafted with high-quality cocoa for a rich, creamy, smooth chocolate flavor. This September the new cocoa will be available in a 10-count box, and they will work in brewers that accept K-cup portion packs. The cocoa is also packed in a re-sealable […]

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M&M Blasted Rice Krispies

Kellogg’s has introduced Rice Krispies Treats Blasted with M&M’s Minis. This new snack creation is being launched exclusively in convenience stores and delivers the traditional crispy marshmallow taste of Rice Krispies Treats with real milk chocolate candies from M&M’s Minis. Rice Krispies Treats Blasted with M&M’s Minis joins an appealing line of Big Bar flavors […]

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Extra Energy

Living Essentials LLC has released its new peach mango flavored Extra Strength 5-hour ENERGY shot. The new flavor joins strawberry watermelon, sour apple, grape and berry to become the fifth extra strength variety of the popular energy shot, which also has six regular strength flavors as well as decaf.  5-hour ENERGY is a liquid energy […]

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How Clifford Fuel Is Expanding the Easy Way

The Utica, N.Y. chain opens its 17th Nice N Easy franchised store in impressive fashion. By John Lofstock, Editor When CST Brands acquired Nice N Easy Grocery Shoppes following the death of founder John MacDougall last year, many around the industry wondered if we’d seen the last of one of the convenience store industry’s most

Does Lowering Inventory Levels Truly Increase Sales?

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I recently did an analysis on the inside sales of 16 stores over a period of 36 months (August 2012 – July 2015). Here are the results: Total Tenders: 21,263,310 Total Sales:    $50,914,146 Total Individual Items Sold: 22,647,084 The details support my theory. I

Green Zebra Grocery To Open Second Store

More store openings are planned for the coming years. Green Zebra Grocery is set to open its second store in Portland’s Lloyd District, early next year, following successfully raising $2.5 Million in capital in order to fund the expansion. Green Zebra will be the anchor tenant for Portland’s “newest neighborhood,” known as Hassalo on Eighth.

NLRB’s New Labor Standards To Impact Franchise Relationships

Under the new standard franchisors could potentially be held liable for the labor practices at its franchise locations. The National Labor Relations Board (NLRB) has adopted a more expansive definition of “joint employer” under the National Labor Relations Act. The move came in a 3-2 decision involving Browning-Ferris Industries of California. As part of the

Courtney Vercollone Promoted to District Manager At VERC Enterprises

Formerly in the marketing department, Vercollone to oversee issues, audits and inspections in her new role. VERC Enterprises has promoted Courtney Vercollone of Plymouth, Mass. to District Manager. Vercollone is set to cover the South Shore District. In her new position, Vercollone will oversee issues and perform monthly audits and weekly inspections at the company’s

How Burgers Are Increasing Lunch Traffic

Burgers are helping fast casual restaurants level the playing field on price with QSRs. The fight for share of stomach during the lunch daypart continues between casual dining restaurants and quick-service restaurants (QSRs). Now burgers are becoming the weapon of choice, according to a report by The NPD Group, a global information company. Burgers have

How Customers Rank Fuel Rewards

Some 37% of U.S. gas station customers prefer to receive fuel savings as opposed to card rewards, cash back or coupons and discounts, according to a new report. Do you know how your fuel customers like to be rewarded for loyally filling up at your convenience store? Well now a new study on consumer behavior,

Bid Deadline Approaches For 25 7-Eleven Stores

The sealed bid deadline for a number of 7-Eleven convenience stores is less than two weeks away. 7-Eleven is divesting 25 properties in 10 states in a sealed bid sale scheduled for Sept. 10, with assistance from NRC Realty & Capital Advisors LLC. The properties are located in Colorado, Florida, Illinois, Missouri, Nevada, New York,

Thoroughbred Energy Divests 21 C-Stores To TravelCenters of America

The sale of an additional 13 convenience locations expected close in the coming weeks. Thoroughbred Energy has closed on the sale of 21 petroleum marketing and convenience store assets and a wholesale business to TravelCenters of America. Closings on the company’s additional 13 c-stores, mainly leased sites, are expected to occur over the next few

SEC Won’t Pursue Charges Against Target Following 2013 Data Breach

Federal Trade Commission continues to investigate. The U.S. Securities and Exchange Commission (SEC) has announced that it won’t take action against Target, after the big box behemoth suffered a data breach in 2013 that saw some 40 million credit and debit cards compromised. According to a report by Bloomberg Big Law Business, the SEC’s investigation

How Friendship Food Stores Enhanced Communication With Customers

OpenStore by GasBuddy rollout has improved the line of communication between Friendship Food Stores and its customers. FriendShip Food Stores, owned and operated by Bell Suppliers Inc., has learned much in the year it has relied on OpenStore by GasBuddy to expand customer reach and communication. When launching with OpenStore last fall, FriendShip Food Stores