winwin loyalty propositions

While some experts say a rewards program that also reduces credit card fees is too good to be true, Wawa and Wesco beg to differ. Creating a loyal customer base hasalways been a concern for retailers. But more recently, highinterchange rates on Visa andMasterCard purchases have been at theforefront of retailers’ minds. While theywant to

a family company

E-Z Mart Inc. has a long historyof being an innovator in convenienceretailing. When conveniencestores in the early 1970s onlystayed open until 6 p.m., founder JimYates kept his doors open until 11p.m. That kind of forward thinkinghelped the Texarkana, Texas-basedoperator grow operations to morethan 500 stores in the late 1990s.But the company suffered heartbreakingadversity in 1998

houston rallies against cstore crimes

Mayor appoints new task force to protect stores and owners. Houston officials are uniting to combat crimes against convenience stores. City Mayor Bill White has put together a task forcededicated to reducing these crimes and making stores safer forboth employee and customers. “We’re going to be looking into various crime prevention plansto help c-store owners,”

the most important buying decision youll ever make

When it comes to making hiring decisions, trust your instincts in the interview process. What is the most important buying decision you’llever make? When youchoose a new site? Buying category management software?Adding a carwash? Does somethingelse come to mind? Well, no matter what it is for you, there is a well-defined, proven systemthat ensures you

moist smokeless taxation

Weight-Based Taxes Level the Playing Field and Preserve Retailer Profits By Robert L. Shepherd with Shepherd, Williams & Associates LLC Without question, moist smokeless tobaccois a profitable, growing and dynamic category.However, category and retail profits are at risk due to customer down-trading from premium to price-value products.Opponents of weight-based taxes have done much to muddy

success runs in the family

Piedmont Petroleum and its Corner Mart stores keep customers loyal by keeping things simple. Different companies havedifferent ideas of what itmeans to be at their best. Tosome, it means being the biggest in the market. To others, itcould mean having the highest sales.However, to Kenneth Cosgrove andhis family, owners of the PiedmontPetroleum Corp. and Corner

sweet profits

There’s good news and bad news for conveniencestore marketers concerned that other retail channels arecannibalizing their candy sales. A Dechert-Hampe &Co. report on candy found that confectionery sales atnontraditional outlets are on the rise, but, unlike some recentreports, these sales are not coming at the expense of convenience stores sales. Ray Jones, managing director of

convenience store shoppers wantconvenience

A comprehensive new study by Meyers Research Center (MRC) finds that convenience store shoppers are seeking cold beverages, friendly employees and know what they want before they get through the door. The findings are part of Meyers’ Convenience Store Close-Up Wave Six, which takes a look at behavior, attitudes and decision-making patterns of c-store shoppers

retailers suppliers come together at ecrm

Conference showcases new products, promotional activities and highlights the collaborative buying process. “Retailers and suppliers enjoy a symbiotic relationship that grows as both sides succeed and meet their expectations. If one side isn’t communicating their message effectively, both will suffer.” That was the message delivered by David Bishop, a partner for Willard Bishop LLC at

csd launches web site redesign

New site features an industry-specific vertical search engine, industry blogs, white papers, and much more. After many, many hours of research and development, and countless hours in organizational meetings, Convenience Store Decisions is proud to launch a complete redesigned CSDecisions.com. To say developing this site was a team effort would be an understatement. This site

securing the front line

Combining both top-of-the-line technology and in-depth training, Circle K is taking strong steps in the field of cash management. Cash management and security are essential components of any c-store operation. Retail venues of all types run high risks of robbery- from both internal and external sources-but c-stores face a higher risk due to the inherent

Ad Vantage Point::Why Advertise?

The answer to the question “Why Advertise?” seems to be quite simple: “To increase general public awareness of the products and services that my company offers to our customers and thereby create more traffic…(and ultimately ,more SALES)…” Where this simple answer gets complicated is within the actual process of identifying an advertising opportunity — then

Top Shelf by CSD Editor John Lofstock

Welcome! After many, many hours of research and development and countless hours in organizational meetings, we are proud to launch the redesigned CSDecisions.com. To say developing this site was a team effort would be an understatement. This site is the culmination of the wonderful combined efforts of CSD’s staff editors and the brilliance of our

a man with plans

Norek spent a great deal of his career with 7-Eleven, working as a supervisor, gas supervisor,buyer and franchise marketing director. After a brief stint on the distribution side of the business with CoreMark, Norek returned to the retail side, signing on with CIC 7Eleven. He was responsible for 119 stores across 11 states. Healso worked

never stop learning

If there is one thing I have learned to become good at inmy personal life and my career it's learning from mymistakes. In one of my recent hockey games, trailinglate in the third period 3-1, I was able to score off a faceoff—a pretty backhand shot off the crossbar—to narrow thedeficit to 3-2. A few

onthejob training

Heritage Dairy Stores and Kingsway Learning Center partner to provide a unique learning opportunity for students with disabilities. Thorofare, N.J.-based Heritage Dairy Stores hasstarted a new employee-training program. Instead of training current c-store employees, however, it’s training thec-store employees of the future as part of a new partnershipwith Kingsway Learning Center, a non-profit, non-sectarian special

the dumber they are the harder they fall

Retail hold-ups and robberiesserve as a tent pole on the policeblotter of just about every local newspaper. And while most of these crimes tendto follow a simple formula—thief holds upstore at gun/knifepoint; thief takes moneyand runs; thief (hopefully) gets caught by thepolice—some that are a bit more unorthodox and slip through the cracks. Here’s asmall

classifieds

CSDecisions.com and Convenience Store Decisions Group offers online classified advertising. Classified Online Advertising Rates: $25 per line (12 words). One line minimum. Contact Brenda Sizemore 706/602-3910 or email bsizemore@penton.com. ATM: Business Opportunities: Petro Properties & Finance. Deals change regularly. Buyer qualification required to register. Email Laura@petroconsulting.com phone 866.357.2042 ext. 2 Business Services: Employment/Help Wanted: Equipment: Air

bringing products to market

“New” is a tricky term when it comes to productions in the convenience channel. Tjere are few actual unique product launches along the lines of Red Bull anymore. The majority of new products comes in the form of line extensions of already popular products. While line extensions help to create a buzz in the marketplace,

tomorrows success begins today

The time to create a winning game plan for attracting and retaining top employees is right now. I’ve been talking with two friendsabout the possibility of running theChevron Houston Marathon together this January. We kicked the ideaaround for a couple of months, butdidn’t actually sign up. When I finally checked out the raceinformation online, our

a partner you can trust

In the battle to be the first to market with new products,retailers face fierce competition from other industryoperators and cross-channel marketers. Despite the battle for that share of wallet, chains have come to depend ontheir distributors and wholesalers for the information theyneed to make smart business choices. What is important for convenience store owners toremember

csds tobacco webcast to focus on taxes regulations

Industry experts will come together Nov. 30 to discuss the current state of tobacco and its outlook for 2007. Prior to the 1998 Master Settlement Agreement, tobacco held a more than 40% share in just about every market in the U.S. Since the agreement, the numbers have slowly faded as regulation and taxation have taken

the spice of life

As foodservice flourishes, Open Pantry is getting its “fare share” by serving up authentic ethnic dishes. Anyone can throw a littleTabasco sauce in meat, wrap itin a tortilla and say they have a Mexican program. It’s another thing tocull an offer after trekking theSouthwest to find the real deal inauthentic flavors and ingredients, whichis exactly

standing out in the crowd

Aided by its partnership with Valero, Fas Mart and Shore Stop stores are thriving in a tough East Coast market. Just a few years ago, Fas Mart was facing financial uncertainty. With 170 stores, the Mechanicsville, Va.-based chain, which also operates Shore Stop stores, was forced into Chapter 11. But what was a difficult period

financing for the future

When examining short- and long-term funding options, experts stress the importance of due diligence. In the summer of 2005, Meridian, Miss.-based DeweeseEnterprises Inc., owner-operator of the Super Stop! convenience store chain, completed a $30 million deal that significantly improved the company’s bottom line. Deweese sold 24Super Stop locations in Mississippi to Realty Income Corp., aNew

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