What Do Your Restrooms Say About You?

When it comes to sanitation and store cleanliness, looks speak for themselves. Whether it’s the front counter, the forecourt or the restrooms, convenience store operators must monitor the message they are sending to customers. “If you’re in this business and want to stay in this business your customer is going to tell you what their

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Rolling Right Along

Turning a Profit The times have changed. Just as c-store foodservice evolved to meet the needs of fresh, fast and friendly service, so have the items that star on the roller grill. “Gone are the days of the shriveled hot dog, whose origins and expiration date are unknown,” said Tim Powell, the c-store foodservice program

Value is Key to HBC

In the HBC category, miscellaneous health remedies brought in $74,935,760 in dollar sales, a 4% decline from the previous year according to Information Resources Inc. (IRI) data for the 52 weeks ended Dec. 27, 2009. Meanwhile the cold allergy and sinus liquids and tablets were down 11.6% for the same period. “We’re seeing increases in

Renewed Optimism for Smokeless tobacco and tobacco chewing products

The simple truth is that no one is certain what the Food and Drug Administration (FDA) will come up with next now that it has been given de facto control of the tobacco industry. But between bureaucratic control freaks, national, state and local taxes, and even the whispered fear of retailer liability concerns ahead, many

Perfecting Pizza

THE POWER OF PIZZA $38 Billion Estimated total annual sales in pizza restaurants. 70,000 Number of pizza restaurants across the country. $19.6 Billion Total revenue accounted for by the top four pizza chains (Pizza Hut, Domino’s, Papa John’s, Little Caesars) Source: National Association of Pizzeria Operators To do well in 2010 with pizza, convenience store

Thinking Outside the Box

In 2010, retailers are getting creative to reach customers with the general merchandise category. As with other categories, expect customers to be focused on finding more value for their dollar. 7-Eleven Inc. sees quirky, fun products attracting customer attention at its chain in 2010. The Dallas-based chain ended the fourth quarter of 2009 with an

Strength in Numbers

Resilient, tough and tested. These are just a few of the words analysts and retailers alike used to describe the convenience store and petroleum industry over the past 12 months. With the economy suffering its most difficult period in some 80 years, convenience stores held up rather admirably considering how consumer confidence plunged and the

Flexibility Fuels Chicken

TOP FIVE U.S. Chicken producers Average Weekly Production (in million pounds)    Market    Share %     Pilgrim’s Pride 146 20.30% Tyson Foods 144 20.00% Perdue Farms 55 7.60% Sanderson Farms 42 5.80% Wayne Farms 34 4.70%   Investing in foodservice is a big step for any c-store chain, but if it’s done right, the

Leveraging Loyalty

Reaping Rewards Loyalty marketing programs recognize and reward the best customers of a business. Nearly one-third of U.S. consumers (32.3%) consider their participation in retail rewards programs to be “more important” as they seek to stretch their household budgets in the recessionary economy, according to survey research from Colloquy. In another significant result from its

J&H Family Stores Rebuilds and Flourishes

Just eight months ago, J&H Oil watched its Stanton, Mich., location burn to the ground after a drunk driver crashed into the store and ignited the fire that would destroy the building and the attached Subway restaurant. But with hard work, dedication and a little bit of innovation, the chain was able to rebuild the

Driving Prepared Food Sales

Inside the Numbers: Rutter’s FARM Stores 200+ Number of prepared food combinations available at any given time. 6 New prepared food items added to Rutter’s menu in February 2010. 5 Prepared food items dropped from Rutter’s menu in February 2010. 20% Store sales from prepared foods in the 37 Rutter’s locations equipped with order kiosks.

Cigarettes Still King

State Tax Grab During 2009, cigarette tax increases were defeated in 19 states and passed into law in 12 states. States where cigarette tax increases were not enacted include: STATE Failed TAX Increase in 2009 Alabama 32.5 cents per pack Connecticut 50 cents per pack Georgia $1 per pack Kansas 95 cents per pack over

Convenience Industry Holds Strong

When history looks back on 2009 it will not be generous. The U.S. economy was, and to a certain degree, remains locked in the worst economic recession since the Great Depression. Unemployment is high and the value of the dollar and consumer spending are at near-record lows. While this is bad, it could have been

Capitalizing on Coffee

Opportunity for Growth 54% of the overall adult population drank coffee beverages daily in 2009. Coffee preparation at home is up five percentage points, with 83% of past-day coffee drinkers reporting that they made coffee at home the day before. 80% of coffee drinkers are doing nothing different despite the economic downturn. 17% are visiting

Smokeless Stays Strong

With many states passing smoking bans, more customers are turning to smokeless tobacco, and the sales figures from 2009 bear that out. According to Information Resources Inc., for the 52 weeks ended Dec. 27, 2009 total dollar sales for other tobacco products was $6.07 billion, up 14.6% from last year. Unit sales totaled 2.40 billion,

Competitive Pricing Key to Water Sales

Operators hoping to do well with bottled and flavored waters in 2010 need to understand what both water and bottles mean to today’s consumers. Following a decade of steady growth, bottled water sales in c-stores declined last year as consumer spending lagged due to higher fuel prices and the economic recession. But many retailers and

Lighting the Way

Making money in tobacco accessories—lighters, cigar cutters, humidors, pipes, rolling machines, rolling papers and even hookahs—during the months ahead may not be easy, but it can be done. Three ways to do it: offer novel items, stay on the cutting edge of trends and let customers roll their own. The payoff in 2010 could be

RYO Rolls Into 2010

RYO Pounds Sold Per Year Roll your own (RYO) cigarettes is a growing trend. Sales have climbed during the past five years, yet took a dive in 2009 as customers started using pipe tobacco to roll cigarettes as a result of increased taxes. On the other hand, customers used 10.6 million pounds of pipe tobacco

A Shot of Energy

The “tip of the YEAR” when it comes to selling two-ounce energy shots, said Terry Messmer, merchandise manager for NOCO Express Stores in Tanawanda, N.Y., is to protect margins. “What is happening is that beverage suppliers are very quick to lower the price of the product to get more sales, but we have to still

Protecting Against Theft

RETAIL THEFT 2009 Employee theft accounted for 35.2% of shrink dollars. 41.2% of retailers worldwide experienced a significant increase in shoplifting in 2009, attributable to the economic downturn. Shoplifting and employee theft in the U.S. cost retailers $42.2 billion from June 2008 to June 2009. Every American family was forced to pay an additional $435

Core Brands Drive Candy

The confectionery retail market grew across all trade channels in 2009, but supermarkets, dollar stores and warehouse clubs outpaced the overall retail market in 2009, according to the National Confectioners Association (NCA). NCA also noted c-stores brought in $4.6 billion in dollar sales in 2009, up 3%. Seasonal confectionary sales were up 1.2% in 2009

Cold and Frozen Beverages Offer Promise

Inside the Numbers: J&H Family Express Stores 60+% Profit margin on fountain drinks. $5,000 Amount spent on cold and frozen dispensing equipment per store. 10 Stores Scheduled to have cold/frozen equipment upgraded in 2010. 2 Years Anticipated ROI for the beverage units. 10% Projected percentage of store sales from cold and frozen dispensed beverages with

Realizing Prepaid’s Potential

The major prepaid areas c-store retailers are going to want to watch over the next year are general purpose reloadable cards (GPR), both open and closed loop gift cards, and cards for digital media, game and ring tones. The economy especially has spurred the growth of GPR products. “You’re going to see more folks buying

Customer Surge in Snacking

The dried meat snacks category overall (including jerky) celebrated a healthy 2009 ringing up more $872.48 million in total dollar sales, up about 1% compared to 2008. Unit sales, however, slipped 3% to 424.43 million for the 52 weeks ended Dec. 27, 2009, according to Information Resources (IRI) . Breaking down the category by segment,

Brands, Promotions Benefit CSDs

Concern For CSDs 16 million fewer Americans are drinking sugary soft drinks today compared to six years ago (68% of adults versus 76%). 7.8 million switched to diet soft drinks. 24 million have moved to bottled water. 17 million are opting for energy drinks. 11 million have tried sports drinks. 16 percent of Americans are

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