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Southside Oil Welcomes John Hornyak

New senior vice president of wholesale fuels joins Southside Oil team. Southside Oil, a wholly-owned subsidiary of the largest ExxonMobil fuel distributor in the region, Mid-Atlantic Convenience Stores (MACS), has appointed John Hornyak as senior vice president of wholesale fuels. Hornyak brings to the Southside Oil team celebrated experience as a senior executive in the

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Managing the Distribution Network

There are endless perks and possibilities for convenience store chains of all sizes that embrace self delivery. By Pat Pape, Contributing Editor. In the highly competitive convenience store industry, retailers must constantly search out new ways to control expenses, boost profits and improve margins. For chains of a certain size, self-distribution has the potential to

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Is Groupon Right for Your Business?

A growing debate continues as to whether Groupon, and other daily deal sites like Living Socialare good for businesses or are they a quick-fix marketing solution in a sluggish economy yielding short-lived, expensive, false hope. While the jury is still out, there is no debating that the daily deal phenomenon continues to grow in popularity.

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Facebook Marketing for Convenience Stores

Convenience store chains, like most retailers, pay close attention to transaction counts and sales per customer. Until recently, getting to know your customers as individuals might have seemed costly and out of reach for all but the largest of companies. Having the opportunity to communicate with your customers and getting to know their friends and

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What’s your turnover rate?

Turnover can be very costly, yet it is often overlooked or poorly measured by many convenience store retailers. Studies peg the cost of replacing one c-store employee can be $1,500 or more and that ignores the opportunity cost from increased sales resulting from a well trained, stable, customer focused work force.   Many chains are

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Getting The Most From Teams

Sometimes it makes a lot of sense to have a cross functional work team established to tackle business challenges or drive operational improvement in current processes. Other times it is better to assign the task to an individual or to a group with a clearly defined leader. Cross functional teams provide the added benefit of brining

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Improving Retail Retention

In a down economy, employees have fewer job opportunities, but retailers would be remiss to overlook company morale simply because employees have fewer options. By John Lofstock, Editor. We live in a 24/7 stressful society, filled with uncertainty in the job market, the economy, competition, etc. A large percentage of employees admit to being unhappy

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Protecting Profits with Video Surveillance

Prominently placed security cameras can help deter potential thieves and identify those who do steal. By Pat Pape, Contributing Editor. A store cashier pockets the $20 bill that a busy commuter hands him to pay for fuel. A shopper picks up a tube of lip balm and casually drops it into her purse. A customer

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Effective Visual Merchandising

By using creative store displays, retailers are making a certain connection with potential customers, one that is long lasting and makes them more apt to make a purchase. By Howard Riell, Associate Editor. Are you showing your wares as effectively as possible? According to the Convenience Consumer Insights (cci) Panel, the first-of-its-kind mobile research panel

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Susser Welcomes Three Individuals To Leadership Team

New leadership members bring a wealth of experience and are expected to help drive growth in key areas for Susser. Susser Holdings Corp. has appointed three new members to its leadership team: • Gail Workman as senior vice president of sales and operations with Susser Petroleum Co., Susser’s wholesale fuel subsidiary, based in Houston •

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Carney Joins The Pantry’s Executive Leadership Team

Former senior vice president, general counsel and secretary of The Borders Group, brings 25 years of experience to The Pantry. The Pantry Inc. has announced that Thomas Carney is joining its executive leadership team as senior vice president, general counsel and secretary. Carney joins The Pantry from Borders Group Inc. In his new role at

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EZ Energy Announces New Hires

From chief financial officer to marketing category manager and support center assistant, EZ Energy introduces new faces to its team. EZ Energy is welcoming a number of new employees, including Michael Paull as vice president & chief financial officer. During his 21+ years of corporate finance and accounting experience, Paull has worked in multiple industries

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VERC Enterprises Achieves Goal

Some 20% of the 200 employees at VERC Enterprises have physical or mental disabilities or challenges. Helping employ these individuals has been a huge focus for CEO Leo Vercollone. VERC Enterprises, an independent convenience store, gasoline station and car wash operation with 23 locations throughout eastern Massachusetts and New Hampshire has reached its goal of

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Tedeschi Food Shops Hires Director of Fresh Foods

Tedeschi Food Shops today announced that it has hired Bob Goodwin to join its retail team as the company’s director of fresh foods. Goodwin will oversee all facets of food service including the commissary, TD’s Deli, fresh meat and poultry, freshly baked goods, produce and flowers, and hot and cold dispensed beverages. Having spent 42

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Operations Vice President Leaving The Pantry

“The company appreciates Mr. Williams’ dedication and hard work over the years and wishes him the best in his new endeavors,” the company says. The Pantry Inc. has announced  that Brad Williams, senior vice president of operations, has announced his decision to leave The Pantry. “During his 13-year tenure Mr. Williams has made many important

Health Insurance

Health Insurance – The Cost of Complacency

The cost of health insurance continues to rise. The government knows it’s broken and is trying to fix it, but how likely are they to create an affordable solution? The conventional approach of bidding out your plan directly or through brokers to multiple carriers is no longer the sole solution to this dilemma. More and

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Managing Today’s Retail Workforce

While the economy may be struggling along, the third annual CSD/Humetrics HR Benchmarking Survey finds that the industry’s turnover is shrinking, hiring is increasing and investments in technology have never been higher. In order to support the convenience store industry’s forecasting and planning responsibilities for 2011, Convenience Store Decisions and Humetrics have collaborated on our

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Kroger Announces New Hire

New external corporate communications director joins the Kroger team. The Kroger Co. welcomes Keith Dailey as director of external corporate communications. In his new role, Dailey will be responsible for national media corporate communications, and will serve as the company’s spokesperson. Dailey served as communications director and was senior staff member for former Ohio Governor

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Dealing with Workers’ Compensation Costs

Insurance premiums are rising at an alarming rate, but retailers can control this growing expense by understanding all of their options. By Mark E. Battersby, Contributing Editor. Just as with death and taxes, it appears certain that workers’ compensation claims—and the costs associated with them—will inevitably rise. Workers’ compensation, a program that forces employers to

Irving Oil

Irving Oil To Offer Web-Based Training Program

“We’re confident that Ready Training Online will provide the best resources to help our customers grow their business,” says Irving Oil spokesperson. Irving Oil has partnered with Ready Training Online (RTO) and Targeted Solutions to bring innovative, efficient online training services to their dealer network in the U.S. and Canada. The training is set to

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Excentus Corp. Announces Employee Promotions

New CAO and president/COO take the helm at Excentus Corp. Excentus Corp. has appointed Brandon Logsdon as president and chief operating officer and Jim Mills as chief administrative officer of the company. The appointments were announced at a recently company town hall meeting by Dickson Perry, founder, chairman and CEO of Excentus Corp., a provider

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McDonald’s Announces Nationwide Hiring Event

As it looks to revamp the “McJob,” McDonald’s highlights employees who have successfully climbed the ranks to top company positions as it recruits new hires. C-store operators better hold on tight to their employees this April, as McDonald’s Corp. hosts a nationwide hiring event, to fill positions ranging from cashier to manager, scheduled for April

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MACS Announces Dan Pastor as New CEO

“It is an exciting time to become a part of a company on such a trajectory of growth, including acceleration through strategic acquisitions and organic retail innovations,” says new MACS CEO. Mid-Atlantic Convenience Stores (MACS) has appointed Dan Pastor as CEO to fill the position previously held by Steven Uphoff, who has transitioned from his

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UNC Wins $20K Donation from Kangaroo Express

UNC beats NC State and Duke to benefit student-led UNC Build a Block program in Battle for Bean Street contest. Cary, N.C.-based The Pantry Inc., an independently operated convenience store chain in the southeastern U.S., officially announced the University of North Carolina as its Battle for Bean Street Champion, scoring the $20,000 grand prize donation

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Kangaroo Express, Coca-Cola Partner for Kids

Five-week fundraiser across three states aims to help send kids with chronic medial conditions to Kyle Petty’s Victory Junction for a once in a lifetime camping experience. Cary, N.C.-based The Pantry Inc., an independently operated convenience store chain in the southeastern U.S., is partnering with Coca-Cola for a third consecutive year to send children to

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