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Core-Mark Reports Record Annual Sales

Core-Mark Holding Co. Inc., one of the largest marketers of fresh and broad-line supply solutions to the convenience retail industry in North America, announced financial results for the fourth quarter and year ended Dec. 31, 2012. Highlights included record annual sales of $8.9 billion; record adjusted EBITDA in 2012 and a 30% increase in diluted

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Delek US Holdings Lists Pricing of Upsized Secondary Offering

Delek US Holdings Inc. announced the pricing of an underwritten secondary offering of 9,000,000 shares of its common stock offered by Delek Hungary Holding Limited Liability Co. (the “Selling Stockholder”) at $39.50 per share. The underwriters have been granted a 30-day option to purchase up to an additional 1,350,000 shares of common stock from the

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Is Your C-store An Ideal Pit Stop?

Cintas helps customers identify “Where to Wee.” Travelers across the country are busy mapping out routes, packing the car and booking hotels for their annual spring break road trips. To support these road warriors, Cintas Corp., creators of the clean restroom finder app Where to Wee (W2W), announced six tips to help travelers find an

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IRS Accepting Electronic Filings For Motor Fuel Excise Tax Claims

After changes to accommodate the American Taxpayer Relief Act, electronic filing is back. The Internal Revenue Service has finished updating its tax-processing system software allowing business and individual taxpayers to once again electronically file 2012 federal motor fuel excise tax returns, biodiesel credit claims, as well as alternative fuel and alternative fuel mixture credits and

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1WorldSync Powers New MSA Data Portal

One trusted data source improves efficiency and data accuracy from manufacturer to retail shelves. 1WorldSync, a global product data management and data pool solutions company, and Management Science Associates Inc. (MSA), a provider of data management, integration and analysis in the consumer goods industry have joined forces. 1WorldSync will power product data for MSA’s new

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Automatic Mix’n Machine

Vitamix, a global supplier of high-performance blending equipment for home and commercial-use, offers the Automatic Mix’n Machine, a hands-free, fully programmable commercial-grade mixer that incorporates candies, syrups, cookies and hard-to-mix ingredients into hard or soft serve ice cream or yogurt. Specifically created for convenience retailers, it’s ideal for “self-serve” and “operator-serve” milkshake and mix-in dessert

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Enmark Celebrates Grand Opening

Bluffton, S.C., station ribbon cutting draws crowds on Feb. 22. Enmark Stations Inc. recently celebrated the grand opening of its newest location in Bluffton, S.C. The station, located on the corner of Highway 278 and Island West Park (501 Island West Park), is the company’s fourth store in Bluffton. Members of the Greater Bluffton Chamber

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EPA Names Hoshizaki ENERGY STAR Partner of The Year

Hoshizaki America Inc. earns award for protecting the environment through manufacturing energy-efficient products. The U.S. Environmental Protection Agency (EPA) has named Hoshizaki America Inc. as a 2013 ENERGY STAR Partner of the Year for its outstanding contribution to reducing greenhouse gas emissions by manufacturing energy-efficient products and educating consumers about energy efficiency. Hoshizaki America Inc.’s

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Four Tips for Squelching Negative Social Media Backlash

By Ashley Verrill, CRM Analyst for Software Advice and Managing Editor for the Customer Service Investigator Customer service expert, consultant and author Micah Solomon told me recently about one question that consistently dominates group discussion at his public speaking events: “Isn’t my brand and company in danger out there in the social media universe?” The

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The Fed Does Not Plan To Alter Swipe Fees

Interchange fees at institutions covered by the rule dropped to an average of 24 cents per transaction during the final three months of 2011. The Federal Reserve said Tuesday it does not plan to change the rules governing the fees debit-card issuers receive from merchants, following a new report that showed sharp declines for most

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TECHNOLOGY WHITEPAPER: Improving C-Store Operations with Network Automation

Better ROI on staff time, fuel operations, maintenance and more.Network automation ensures that all the moving parts of your daily store operations run smoothly. By Dennis Jensen, Regional Director, Acumera Inc. Ensuring a great customer experience is a critical component for increasing sales, but that is challenging because of staffing issues. Hiring good people and

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Kocolene Selects PriceAdvantage

Now Fast Max stores can change prices more often, right from headquarters. Kocolene Marketing has chosen PriceAdvantage SMART Fuel Pricing, a fuel price management solution, for all of its Fast Max Convenience Store locations in Indiana and Kentucky to automate their fuel pricing process. “Adding PriceAdvantage to automate our fuel pricing process gives us the

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March 1 Marks Employee Appreciation Day

MeritShare rolls out free online employee recognition program.   March 1 is employee appreciation day, and chances are most companies aren’t doing anything for the occasion. A 2012 Bersin by Deloitte study reports that nearly 70% of employees report they are recognized just once per year or not at all. MeritShare wants to change this

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Susser Holdings Reports Strong Fourth Quarter

Susser Holdings opened 10 new large-format Stripes convenience stores during the fourth quarter —a new quarterly record. Susser Holdings Corp. has reported strong financial and operating results for the fourth quarter and full year ended Dec. 30, 2012.  Same-store merchandise sales increased 5.8% in the fourth quarter, versus growth of 5% in the prior-year period.

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Predicting the Future of Convenience Retailing

From healthy foods to a radical shift in goods and services, retail futurists offer a glimpse of the changing consumer needs that could shape the convenience store industry over the next 10-20 years. By Howard Riell, Associate Editor. Customers seeking today’s newest phone apps. Electric fueling stations rather than gas islands. Stores that change format

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The National Advisory Group (NAG) Will Be Live in Nashville, Sept. 15-17

Save the date for the 2013 NAG Conference! This Sept. 15-17 the National Advisory Group (NAG) is hosting its 2013 Conference in Nashville, Tenn. at the Loews Vanderbilt. Registration is now open for the annual conference, which presents an opportunity for retailers to gather and explore the issues that are driving the c-store industry and

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Keeping Foodservice Equipment Efficient

Due diligence and proper maintenance can protect your investment and help keep your kitchen tools running longer. By Erin Rigik, Associate Editor. Choosing the right foodservice equipment can be an often overwhelming task given the range of options available to retailers today. Efficient cooking equipment from induction cooktops, clamshell griddles, convection ovens and combi ovens

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Tri Star Announces Details On 22 Properties For Sale

Most of the sites for sale are located in the Greater Nashville market. Tri Star Energy LLC of Nashville, Tenn. announced yesterday that it  is conducting a strategic divestiture of 22 convenience stores and retail gasoline outlets and three parcels of undeveloped land in Tennessee. Today, the location of the sites for sale were announced

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Honey Farms Integrates With OpenStore by GasBuddy

“We can see what our customers need and want, and now have the ability to quickly react to those changing needs,” says Honey Farms’ executive vice-president. Honey Farms Inc., with 36 locations in Massachusetts and New Hampshire, officially rolled out OpenStore earlier this month, and the free Honey Farms Inc. mobile app is worth the

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Are Your Restrooms Ready?

From mystery shoppers to checklists, creating benchmarks for employees and evaluating their success can curb customer complaints. By Erin Rigik, Associate Editor. A Harris Interactive survey compiled in 2011 revealed that 94% of U.S. adults would avoid a business in the future if they encountered dirty restrooms.  And with foodservice infiltrating convenience stores at a

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Industry Insights on Managing Your Managers

The Convenience Store Decisions case study series examines how experts in and around the industry identify and overcome challenging operating scenarios. By John Lofstock, Editor. Sometime late last year I sat down with several members of the Convenience Store Decisions Editorial Board looking for new ideas that could help our readers think outside the box

7-ELEVEN, INC. FRANCHISEE PHUONG DUONG

New Austin 7-Eleven Franchisee’s American Dream

A photo-op with vice president Dan Quayle changed Phuong Duong’s life.             New 7-Eleven franchisee Phuong Duong ‘s journey to become an independent business owner may be longer than most, beginning almost 30 years ago in war-torn Vietnam and a treacherous boat ride to Malaysia in 1985 with her parents and two siblings. By way

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President Obama Calls For Minimum Wage Hike

Proposes upping minimum wage to $9 per hour in State of the Union address. In his State of the Union address last night, President Obama called for a raise in the minimum wage from its current $7.25 to  $9 per hour. In addition, he proposed raising the tipped minimum wage — made by tipped employees,

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NACS Announces The Fuels Institute

The Fuels Institute is an independent think tank founded and managed by NACS. NACS this morning announced the formation of The Fuels Institute, a non-profit, research-oriented think tank dedicated to evaluating the market issues related to consumer vehicles and the fuels that power them. “Our industry sells 80% of the fuel purchased in the country,”

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Haslam Returns To Helm Of Pilot Flying J

Cleveland Browns’ owner returns to his former post in the c-store/travel center industry.  Having recently put new leadership in place at the Cleveland Browns, Jimmy Haslam is set to return to the helm of his family-owned company, Pilot Flying J, in Knoxville, Tenn, Cleveland.com reported. Haslam will regain his position as CEO of the company

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