First Things First

By Mel Kleiman, president, Humetrics As I see it, some of the biggest wastes of any organization’s time and resources are: The flood of incoming, unimportant email Meetings over 60 minutes long Firefighting (reacting to events that seem like emergencies) To avoid falling into to these distracting traps, come up with a list of the

What Is The Worst Mistake You Can Make?

By Mel Kleiman, president, Humetrics Not doing everything in your power to make sure you and your managers are great coaches is the worst business mistake you can make. Although not everyone can be a great leader, most of us can be great coaches. A great coach knows how to pick the best players, find

Why Innovation Is So Important

By Mel Kleiman, president, Humetrics What got you here will not keep you here or take you to the next level. If you’re not changing and evolving, the world is going to pass you by. Of the three giant retailers that were startups in 1961, K-Mart is not even in the 2015 list of Top

Are You Focused on the Right Things?

By Mel Kleiman, president, Humetrics Where is your focus? Is it on staving off the impacts of the economy and/or the competition instead of on what you can do to improve the experiences of your customers and your employees? If so, to really get ahead of the game, I suggest you focus on the latter —

The Dos and Don’ts of Internet Job Postings

By Mel Kleiman, president, Humetrics While this is not an endorsement for the Indeed job board, they just issued a set of guidelines I encourage everyone to use when posting your firm’s job openings online… “Indeed is the number one job site in the world and the recruitment tool of choice for all kinds of

Values vs. Culture Fit

By Mel Kleiman, president, Humetrics Often, interviewers try to determine how well an applicant would fit the existing corporate culture by asking questions like: “Are you willing to work late hours?” “Do you prefer to be part of a team or to work independently? Is it important to you to have a private work space?”

How to Pump Up Profits

By Mel Kleiman, president, Humetrics Trying to cut costs and/or services to increase or maintain profitability is a common, but mistaken strategy. Yes, there probably is fat that can be trimmed and we need to look at every line item expense, but if you compromise the customer and/or employee experience, you threaten the viability of

How to Formulate Success

By Mel Kleiman, president, Humetrics While you probably do extensive recordkeeping to track how well your team meets customer service standards and goals, I doubt you track how well you are doing when it comes to taking care of your internal customers — your employees. What are you doing to ensure they keep coming back

Discount C-Store Planned for Niagara Falls

Seneca Nation has proposed a new project that has some c-store owners up in arms. Some mixed feelings are being expressed by small business owners in Niagara Falls, N.Y. as plans for a new Seneca convenience store have been announced. According to a report from Time Warner Cable News, Seneca Nation plans to open a

Parker’s Opens a Drive-Through

Parker’s 43rd location is the first of its stores to feature drive-through foodservice. Claxton, Ga. is now home to the newest Parker’s convenience store. This new location, located on Hwy. 301 at 3 N. Duval St. and features the company’s first ever drive-through location. The new location is the company’s 43rd convenience store and the first to

BW Gas & Convenience Appoints New Vice President of Construction and Maintenance

Brookwood Financial Partners has chosen a seasoned industry veteran. Dennis Darveau has joined Brookwood Financial Partners LLC as vice president of Construction and Maintenance for BW Gas & Convenience Holdings LLC. BW Gas & Convenience, an affiliate of Brookwood, owns and operates gas stations with convenience stores in selected regions of the U.S. Brookwood intends

Kum & Go Debuts Market Place Prototype Store

Market Place location opens in Johnston, Iowa, and Kum & Go has plans for 28 additional locations to follow in 2016. Kum & Go introduced its newly rebuilt convenience store in Johnston, Iowa on Thursday, Feb. 18 at 6a.m. Located at 5225 NW 86th Street, the new c-store is a 6,000+-square-foot Marketplace design prototype with

QuickChek Named To Best Places to Work List

Offering its employees impressive benefits and providing exemplary customer service has earned QuickChek a spot on the list of the Best Places to Work. The weekly business journal NJBIZ has named QuickChek Corp. as one of the “Best Places to Work in New Jersey” in 2016. This is the sixth time in the past seven

Alon Brands Rewards Clean TEAM Top Performers

Clean TEAM leaders are being rewarded for their quality management skills and strengthening store performance. An awards ceremony was held recently to celebrate the sixth year of Alon Brands’ Clean TEAM program, which was established in 2010 by Alon Brands, Dallas-based supplier and marketer of ALON fuels and the largest licensee of 7-Eleven in North

VERC Enterprises Awards Grant To Local Elementary School

The ExxonMobil Educational Alliance program allows VERC Enterprises to invest in local community. VERC Enterprises recently presented a check for a $500 grant—made possible through the ExxonMobil Educational Alliance Program—to Cold Spring Elementary School in Plymouth, Mass. Funded by the ExxonMobil Corp., the ExxonMobil Educational Alliance program is designed to provide local retailers an opportunity

Speedway Continues Support for Children’s Miracle Network Hospitals

Speedway is entering its 25th year as a partner for Children’s Miracle Network Hospitals. In 2015, Speedway LLC raised $10.3 million for Children’s Miracle Network Hospitals, through donations from its customers, vendor partners and employees – $2.3 million more than in 2014. The money raised by Speedway will help support children’s hospitals in the communities


SUPERAMERICA customers have access to another opportunity to save money on fuel. SUPERAMERICA has partnered with First Bankcard to provide its customers with the new SUPERAMERICA Credit Card program. Customers at all of SUPERAMERICA’s 267 locations in three states now have the ability to save money on fuel. The SUPERAMERICA Credit Card offers consumers five-cents

BP and Exxon Agree to Revive Esso Brand

The Esso brand is now allowed in the 15 states where it was previously banned. BP PLC and ExxonMobil Corp. have reached an agreement to allow Exxon to use the “Esso” gas station trademark in the 15 states where the trademark was formerly banned, and a federal judge from Missouri has signed off on the

Kangaroo Express Stores to be Rebranded

Circle K will be progressively expanding its presence in the Southeast in the coming year. All Kangaroo Express locations throughout the Southeast are soon to be rebranded as Circle K stores. The rebranding initiative is scheduled to begin within the month and is expected to be completed by the end of the summer. According to

Operation: Take Command Registration Deadline Approaches

Thousands of veterans have already registered for 7-Eleven’s second franchise giveaway. 7-Eleven Inc.’s Operation: Take Command is now in its second year, and the contest has already registered more entrants than last year’s contest. The registration deadline is Feb. 26, and more than 9,000 veterans have entered the contest, and hundreds of veterans are still

Speedway and McLane Co. Reach Service Agreement

A new partnership will help Speedway continue its growth in new markets. McLane Co. Inc. will now service Speedway stores in the Eastern and Southeastern U.S., as a result of a recently signed multi-year service agreement between Speedway LLC and McLane. “McLane has demonstrated both the efficiency and flexibility to rapidly absorb new stores. They

VP Racing Becomes the Official Fuel of the Ultimate Super Late Model Series

The Ultimate Super Late Model Series is helping promote VP Racing Fuels’ consistency and superior quality. A new multi-year agreement has made VP Racing Fuels the Official Fuel of the Ultimate Super Late Model Series (USLMS). This sponsorship names VP the preferred fuel for USLMS racers. VP Racing will also benefit from brand exposure at

Tecate Light is Launching its Champions Night Campaign

Tecate Light will drive sales through a month long advertising campaign. On March 1, Tecate Light, one of the fastest growing imported light beer in the U.S., will launch its Champions Night campaign. This fully-integrated, 360-degree campaign will inspire excitement in boxing fans over Tecate’s partnership with boxing. The campaign will include national TV advertising,

Why Restrooms Matter

C-stores can make a good impression on patrons by maintaining clean and well-equipped facilities. By Traci Dawn Carneal, Contributing Editor Will the state of your restrooms put you out of business? Probably not, but why give consumers a reason not to buy? With competition for sales dollars on the rise and foodservice a common offering,

QuickChek Employees Get A Raise

The convenience store chain boosts its starting salary as it continues to focus on investing in its employees. As of Feb. 1, QuickChek has raised its starting salary to $10 an hour. The move follows other convenience store chains, such as Sheetz, Wawa and Rutter’s, that have announced increased wages for employees as chains look