Do You Know…

By Mel Kleiman, President, Humetrics Why the applicant accepted or turned down your job offer? How the applicants feel about your hiring system and interview process? How many of the applicants who turned you down took another offer from someone else, and why? If you don’t know, how are you ever going to improve your

Not to be Taken Lightly

By Mel Kleiman, President, Humetrics Whether you’re hiring a V.P. or a an entry-level clerk, never take your hiring RoadtoSuccessdecisions lightly. Both you and the job applicant expect certain results from your agreement to work together and you’re both most likely to get what you want if you spell the following out up front: What

Get ‘Er Done?

By Mel Kleiman, President, Humetrics “Just get ‘er done,” may have its place, but it’s not during training. When you train for speed, whether it’s waiting tables or making sales calls, you hinder understanding and quality. Always train for process (not only the hows, but the whys as well) and, with experience, the speed will

Talent vs. Skills & Experience

By Mel Kleiman, President, Humetrics Used to be every employer preferred hiring for skills and/or experience; the thinking was one or both of these traits would help the new hire seamlessly fit into the new job. Today, however, in the wake of ceaseless technological change, it’s all about hiring for talent. So, what is the

“Help Wanted” Won’t Work

By Mel Kleiman, President, Humetrics Back in the day, print media recruitment advertising was a pretty-pricey proposition. You paid by the word, you paid extra for color, you paid for position. No wonder most ads were short and to the point. If you’re writing that same kind of ad for today’s Internet recruiting (via your

What is Your UEP?

By Mel Kleiman, President, Humetrics Your Unique Employment Proposition (UEP) is a list of the top 10 reasons STARS* should want to work for you. After all, if you don’t know why STAR employees should come to work for you, how on earth will those STARS know to apply? The easiest way to come up

The Cost of a Bad Hire

By Mel Kleiman, President, Humetrics What does it cost you if you hire a non-productive, disruptive employee who adds no value? What does it cost you if you hire an okay employee who does the job, but who is not exceptional, and only marginally helps to maintain value? What does it cost you if you

Want to be Known as a Great Place to Work?

By Mel Kleiman, President, Humetrics The best way to do it is to create a culture/work environment that makes you an employer-of-choice in your area. Another way to do it is to apply for the honor. Your local paper, your industry, accounting firms and national magazines love to make lists of “The Best Places to

Thorntons Opens New Illinois Location

Thorntons will celebrate the opening of its newest travel center with a ribbon cutting ceremony and check presentation on Aug. 19. Thorntons Inc. has opened a new travel center at 24144 W. Eames St. in Channahon, Ill. In celebration of the new store’s opening, the company will host an official ribbon cutting ceremony and a

7-Eleven Opens its 60,000th Location

The world’s largest convenience retail chain now operates 60,000 stores. 7-Eleven Inc. has now officially opened its 60,000th c-store location. 7-Eleven started out as Southland Ice Co. in Oak Cliff, Texas, 89 years ago in 1927. In 1946, with stores open from 7 a.m. to 11 p.m., the name was changed to 7-Eleven. Stores started

Server Products Hires New Engineering Manager

Server Products’s new engineering manager will lead the company’s new product development. Greg Hug has been hired on as the new engineering manager for Server Products. In the capacity of engineering manager, Hug will lead Server’s engineering team in developing new products and improving existing ones. He is a proven professional with more than 30


  By Bill Scott, President, StoreReport LLC PART ONE In September of 2010, nearly six years ago, Convenience Store Supply Chain Management was launched. In less than six years we have grown from one member to 15,777 members (as of this writing). If each of our members owned a convenience store, we might be considered

Jack Flash Adopts New Recycling Practices

New recycling services will allow certain Jack Flash locations to recycle cardboard boxes. Five Illinois Jack Flash stores will once again be recycling their cardboard boxes. M J Kull LLC Cardboard Recycling is now offering box recycling services in Effingham and Coles County, Ill., and Jack Flash is the will be the first convenience store

TravelCenters Opens New TA Truck Service Facility

Lincoln, Ala. is now home to the newest TA Truck Service facility. TravelCenters of America LLC has now opened a newly built TA Truck Service facility in Lincoln, Ala. This new service facility offers four service bays and is open 24 hours a day, seven days a week. The new TA Truck Service facility in

Forte Product Solutions Changes Name

Forte Product Solutions has changed its name to “Forte Products.” Forte Product Solutions has announced that the company name is being changed to Forte Products. In addition to the introduction of this shorter, fresher name, Forte has also unveiled a new company logo. “As we work to develop our company’s capabilities to propel our organization

CVR Energy Majority Owner Eyes Delek US Holdings

Carl Icahn may be preparing to gain greater stake in the energy industry. The owner of a controlling stake in CVR Energy, Carl Icahn, has announced that he is preparing to make an offer on Delek US Holdings. According to a new report from the New York Post, Icahn may be building some personal stake

OPMCA Names New Board Members

OPMCA’s new Board members will help to cultivate company growth strategies. On Aug. 4, 2016, during the Ohio Petroleum Marketers & Convenience Store Association (OPMCA) 2016 Annual Meeting, OPMCA members elected four new directors to serve three-year terms on the association’s Board of Directors. The newly-elected directors are: Will Englefield, vice president, fuels and commercial

Dollar General Reaches Major Milestone

Dollar General now operates 13,000 stores across the U.S. Birmingham, Ala. is now the home of Dollar General’s 13,000th store location. The new store, which opened the morning of Aug. 13, 2016, marks a major milestone for the company, which was founded in Kentucky 77 years ago. “This morning’s grand opening celebration commemorates a major

Parker’s Taps Into Pokemon Go Craze

Partners with the City of Savannah to host inaugural Pokemon Go + Keep Savannah Clean Event. Parker’s, headquartered in Savannah, Ga., and the City of Savannah have joined forces for the inaugural Parker’s Pokemon Go + Keep Savannah Clean Event, set for Aug. 20. While playing Pokemon Go, attendees will break up into groups and

July 2016 Convenience Store Performance Results Are In

By Bill Scott, President, StoreReport LLC Summer is definitely here in the Southeast U.S., and you don’t have to go outside to realize it. Just one look into the inventory movement in our convenience stores tells the story. The skirmish over what products are selling the most is concentrated in the cold liquids department. Remember,

Consumers Crave Pokémon Themed Discounts

Pokémon themed products and promotions drive traffic in retail and foodservice establishments. Last month, MGH conducted a study to determine whether retailers and restaurants who are working to take advantage of the Pokémon Go craze have actually attracted more customers. The verdict is in, and the results of the study have revealed that offering Pokémon-themed

How to Drive Traffic with Pokémon Go

A number of retailers are already taking advantage of the opportunities presented by Pokémon Go, and you can too. By FoodPros Pokémon Go is spreading at unprecedented rates. Walter Chen at reported that as Pokémon Go users traverse their towns in search of Pokémon, local stores, restaurants, movie theaters and other businesses are capitalizing

Love’s Reopens Roseburg, Ore. Location

Fire damage repairs have been completed at the Roseburg, Ore. Love’s location, and the store is reopening with a few improvements. In March, the Love’s Travel Stop in Roseburg, Ore. was temporarily closed when a fire damaged the store. Now, all repairs have been made, as well as some improvements, and the store has reopened

Gold Medalist to Celebrate Olympic Win at Wawa

Olympic Gold Medalist, Laurie Hernandez, may be headed to Wawa to celebrate her win when she returns home from Rio. After landing a gold medal in the Rio summer Olympics when the U.S. gymnastics team took first place, Laurie Hernandez snapped a selfie and surprised her brother with the news. Laurie’s brother, Marcus Hernandez, later

San Jamar Becomes Sole Supplier of Escali Measurement Tools

The new partnership between San Jamar and Escali will bring Escali measurement tools to a wider audience and drive growth for both companies. Under a newly formed agreement, San Jamar, provider of valuable solutions for the foodservice industry and facility operations, will now be the sole supplier of Escali measurement tools to the commercial foodservice