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How Can Employees Show Customers They Care?

It doesn’t take a big-business budget to make customers feel special. All you need is a little creativity and a personal touch. A CSD Staff Report Caring about customers is one of the best ways to differentiate your business and gain long-term consumer loyalty. But how can employers incorporate such a “soft” skill into their operation?

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Are Employees Sabotaging Your Company?

Consultants Julie Miller and Brian Bedford share 10 employee types  whose attitudes and actions are sabotaging your company’s accountability,  costing you money, and sending customers running for the hills. A CSD Staff Report We all know what it’s like to be promised, “I’ll get back to you on that question,” only to never hear another

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7-Eleven Powers Up its Fresh Foods Menu

7-Eleven marks the first retailer to offer Tony Horton Kitchen Foods. Celebrity health and fitness expert Tony Horton has teamed with 7‑Eleven Inc. to launch a new line of healthy and nutritious foods and cold-pressed juices under the Tony Horton Kitchen label. Tony Horton, the master behind the best-selling fitness program, Beachbody P90X, is a

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Phillips 66 Continues to Drive Retail Innovation

The Houston-based energy company is piloting several test programs and rolling out new images to help its branded marketers boost sales and attract new business. By John Lofstock, Editor Phillips 66, which supplies more than 7,100 outlets under the Phillips 66, 76 and Conoco brands, continues to innovate. Through a strategic program called Experience 66,

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Living the American Dream

Nachhattar Chandi began his c-store career as a cashier. Today he owns and operates 17 convenience stores and counting. By Erin Rigik, Senior Editor Nachhattar Chandi’s entrepreneurial journey from his start in a small village in India to a U.S. c-store cashier, to a successful c-store franchisee and owner of Chandi Group USA is a

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Gasoline’s Whipsaw Trade in Oversold Market

By Brian Milne, Energy Editor, Schneider Electric The gasoline futures contract nearest to physical delivery traded in a more than 25cts gallon range in September with little less than two days of trade for the month remaining, which included sharp daily reversals in what is known as whipsaw price action late in the month ahead

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TravelCenters Acquires Iconic Johnson’s Corner Truck Stop

Petro Johnson’s Corner location to maintain Johnson’s Corner restaurant and bakery, and community roots. TravelCenters of America LLC (TravelCenters), operator of the TA and Petro Stopping Centers travel center brands, has announced the expansion of its network with the acquisition and rebranding of the newest Petro, located at I-25, Exit 254 (2842 SE Frontage Rd.)

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Nice N Easy Announces Scholarship Winners

The Linda Nelson Memorial Scholarship is awarded to seven students. Nice N Easy Grocery Shoppes, a convenience store chain in Upstate New York, has awarded Linda Nelson Memorial Scholarships to seven local students. Established by the late President, Founder & CEO John MacDougall, the award is in memory of Linda Nelson, a spirited Nice N

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Susser Acquires Aloha Petroleum

SUSP also announces MACS as first dropdown transaction between ETP and SUSP. Susser Petroleum Partners LP (SUSP) and Energy Transfer Partners, L.P. (ETP) announced today the first dropdown transaction between ETP and SUSP. In addition, SUSP announced an agreement to acquire Hawaii-based Aloha Petroleum Ltd., closing of a new $1.25 billion revolving credit facility, and

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Turkey Hill Announces Sweepstakes Winners

Three second prize winners in Great Gas Giveaway take home prizes. Turkey Hill Minit Markets announced the first three winners today of Free Fuel for a Year, the second prize in the Great Gas Giveaway. The three central Pennsylvania residents are the first of eight second prize winners to be selected in the sweepstakes, which

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Empire Petroleum Acquires Mansfield Oil Co.’s Retail Dealer Business

Announces formation of a strategic growth partnership. Empire Petroleum Partners LLC has acquired the retail dealer business of Mansfield Oil Co. of Gainesville Inc. and has merged its retail dealer operations into Empire effective Sept. 25, 2014. Additionally, Mansfield will become a partner and will retain an ownership stake in Empire. The combination of Empire

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Interchange Fees Too High, Durbin Says

“Congress tasked the Board to follow the law Congress enacted, not to circumvent it at the request of the banking industry,” Senate Majority Whip Durbin says. Following the Fed’s recent announcement that it has no plans to adjust the level of the interchange cap, Senate Majority Whip Richard Durbin, D-Ill was quick to respond. “The

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The Francois Family of Cos. Celebrates 75th Anniversary

In order to celebrate with the customers who have supported them over the years, they are facilitating a Diamond Jubilee Giveaway. The Francois Family of Cos. is celebrating its 75th Anniversary this October. Both Francois Oil and Francois Ford have enjoyed the past 75 years as locally-owned and family-operated businesses in Wisconsin. Seventy-five years ago,

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Maverik Selects ToolBox Solutions

Maverik selected ToolBox’s 1screen platform to improve business performance, category-management process and collaboration with partners. Maverik — Adventure’s First Stop, and CSD’s 2013 Chain of the Year Award Winner — has partnered with ToolBox Solutions, an insight provider in category and customer analytics, to drive the best partner-insight program in the gas and convenience channel.

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Five 7-Eleven Franchisees Plead Guilty To Exploiting Immigrants

Defendants forfeit franchise rights to 10 stores in New York and four in Virginia. Five former 7-Eleven franchisees have pleaded guilty to wire fraud and concealing and harboring illegal immigrants, after they allegedly hired illegal immigrants and used stolen IDs to steal more than $2.6 million in wages from the employees, while forcing them to

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Pilot Travel Center Opens in Morris

The new facility marks Pilot’s 40th in Illinois. Pilot Flying J has opened a Pilot Travel Center in Morris, Ill., featuring full amenities for professional drivers. “We’re thrilled that our new travel center will serve professional drivers traveling on I-80 through Illinois,” Pilot Flying J CEO Jimmy Haslam said. “We hope drivers will enjoy the

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Flash Market Supports MDA

Local CITGO marketer sponsors 10th annual Passport to a Cure. Local CITGO Marketer Flash Market Inc. and CITGO Petroleum Corp. are teaming up to sponsor the 10th annual Passport to a Cure event to benefit the local chapter of the Muscular Dystrophy Association (MDA). On Dec. 4, guests are invited to participate in a reception,

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Kwik Trip Named A Top Iowa Workplace

Employee surveys show Kwik Trip is on top of its game. The Des Moines Register has named Kwik Trip one of Iowa’s Top 100 Workplaces. This year the Des Moines Register has recognized a total of 122 companies and organizations in Iowa as Top Workplaces 2014. These companies have been recognized as Top Workplaces based

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Kangaroo Express’ Salute Our Troops Raises $1.9 Million

Campaign supports U.S. military and their families. Kangaroo Express, operated by The Pantry Inc. announced its fourth annual Salute Our Troops campaign has raised more than $1.9 million, bringing the total amount of funds raised over the past four summers to $10 million. From the week before Independence Day through Labor Day, June 25 to

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A Forward Look at Convenience Retailing

As Convenience Store Decisions celebrates its 25th anniversary, retail experts weigh in on what consumers and c-store operators can expect over the next 25 years. By Howard Riell, Associate Editor “You can’t connect the dots looking forward,” Steve Jobs once cautioned. “You can only connect them looking backwards, so you have to trust that the

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MLPs: Sign of the Times

More convenience store chains like CST Brands are banking on master limited partnerships to improve their position in a widely-fragmented industry. By David Bennett, Senior Editor Acquisitions have always played a strategic role in the convenience store industry. Take for example CST Brands Inc., which last month entered into an agreement to acquire the convenience

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Nisbet Oil Sites Add InOvationTV

Program will help improve fueling experience and “future proof” Nisbet Oil sites. The inOvationTV media platform continues its nationwide growth with the addition of new Nisbet Oil Co. sites in North Carolina. The inOvationTV media platform is a forecourt media program offered jointly by Wayne Fueling Solutions, a provider of fuel dispensing technology, and Gas

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Walmart Enters C-Store Territory

Walmart’s prototype convenience store in Bentonville, Ark. reflects a shift  in strategy for the retailer, but will it be a game changer for the industry? By David Bennett, Senior Editor As vehicles navigate under the shiny white fuel station canopy, the eye goes immediately to the yellow columns designed to mimic the burst of petals

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Cumberland Farms Awards 2014 Believe and Achieve Scholarships

The convenience store retailer has helped more than 900 students reach their dreams since the program’s inception. Cumberland Farms announced that 130 talented high school seniors from 11 states have been awarded Believe and Achieve Scholarships to help them attend college in the fall of 2014. Cumberland Farms’ popular scholarship program began eight years ago

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Family Dollar Rejects Dollar General’s “Illusory” Tender Offer

Family Dollar Board reaffirms unanimous recommendation in support of transaction with Dollar Tree. Family Dollar Stores Inc., a national discount retailer offering name brands and quality, private brand merchandise, announced that its Board of Directors unanimously recommends that Family Dollar’s shareholders reject the unsolicited conditional tender offer made by Dollar General Corp. and not tender

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