Despite the global recession, convenience stores have thrived thanks to their ability to provide fast service, quality products and great value in strategic locations. As service and location remain the industry’s primary competitive advantage over supermarkets, drug stores and mass merchandisers, many of whom are moving into the fuel and fresh food business, convenience stores
For many, many years the power of the Big Oil brands was indisputable. They owned the refineries, the stations and the credit card networks to boot. While my father was an Exxon dealer and jobber for more than 30 years I distinctly remember seeing Shell and Texaco credit cards lying around the house. In those
By John Lofstock, Editor. August is typically one of my favorite issues of the year because it gives us here at Convenience Store Decisions an opportunity to give something back to the industry for its tremendous support throughout the year. In August we announce our annual Convenience Store Chain of the Year, and this year
There was a time in the convenience store industry when being a great marketer was enough to have a successful business. Unfortunately, being a successful convenience store retailer these days means that not only do you have to outperform your competition, but you must also satisfy federal regulators. The convenience store industry is used to
By: John Lofstock, Editor. “We’re from the government and we’re here to help.” Those words are about as chilling to convenience store retailers as Navy SEAL Team 6 is to terrorists. But this is the new reality for all marketers of tobacco. The Food and Drug Administration (FDA) wants convenience store retailers to think otherwise.
By: John Lofstock, Editor. After a years-long struggle to get some much-needed relief from the high interchange fees that are eroding the industry’s profitability, convenience store operators are in danger of seeing the victory slip between their hands. The Durbin amendment to the Dodd-Frank Consumer Financial Protection Act, which is set to be finalized April
By: John Lofstock, Editor. Convenience Store Decisions‘ annual Category Management Outlook issue is routinely one of my favorite issues of the year because it gives the CSD staff an opportunity not only to analyze the industry’s performance over the past 12 months, but to forecast the sales trends retailers can expect to see over the
Outstanding leadership, great stores and unsurpassed customer service are the hallmarks of the convenience store industry’s exceptional chains. Following these guiding principles, Convenience Store Decisions is proud to announce Rutter’s Farm Stores as the 2010 Convenience Store Chain of the Year. Rutter’s, which supplants Nice N Easy Grocery Shoppes as Chain of the Year, is
Retailers may be on the front lines every day, but the presence of their supplier partners is palpable. It can be seen and felt in the marketing and merchandising found at the store level and in the intricate planograms category managers use to set their stores. To get a better feel for the supplier companies
On November 29th of this year, one of the most exciting moments of my publishing career occurred when we, Harbor Communications, closed on the purchase of Convenience Store Decisions from Penton Media. It was quick, exhilarating, and I am thrilled to now be the owner of such a groundbreaking, long-running publication serving this vital market.
“HOW FAR YOU GO in life depends on your being tender with the young, compassionate with the aged, sympathetic with the striving and tolerant of the weak and strong. Because someday in life you will have been all of these.” That quote from American educator and researcher George Washington Carver has always had special meaning