OTP

Navigating OTP’s Legal Battleground

The prospects for OTP throughout 2012 are good, as growth remains strong. But a swelling number of revenue-strapped state legislatures continue to hungrily eye the category. “I think the category will continue to expand,” predicted Matt Hieb, category manager for Gate Petroleum, which operates 225 convenience stores in six Southeastern states.“The growth of the brands

MILK

Milk Starts its Rebound at Retail

Look for a rise in consumer demand for milk, and an increased interest in flavored products in 2012. “We see flavors, particularly chocolate milk, as a key opportunity at convenience stores in 2012,” said Vivien Godfrey, CEO, MilkPEP. “Convenience stores are really over indexed in terms of flavored milk, so of all milk sold in

Hunt_Brothers_Pizza_-_Pepperoni

Pizza Gets Personal

C-store retailers can expect to see continued growth in the pizza category in 2012. “Pizza has good hold times, is a consumer favorite and is relatively easy to prepare. Sales will be up in 2012,” said Tim Powell, director for Chicago-based research firm Technomic. Trends to watch in 2012 include an increase in take-and-bake pizzas,

roller

Turning a Profit at the Roller Grill

One of the most maligned pieces of equipment in all of foodservice—the roller grill—remains the backbone of many c-store foodservice programs, offering an inexpensive, labor-friendly way for   operators to expand their fresh-food offering at a time when other nonfoodservice categories are declining. Roller grill sales are estimated to account for roughly 10-15% of convenience foodservice

chips

New Products, Variety Enhancing Salty Snacks

Salty snack sales are a surging category and retailers should be going along for the ride. “All chip segments have become accepted mainstream food and that’s not going to change in 2012, said Amer Hawatmeh, president of St. George Oil in St. Louis, operator of six Coast to Coast convenience stores. Part of the attraction

sandwiches

Ethnic, Local Themes Among Emerging Deli Trends

International fare and regionally produced ingredients are the hottest trends in deli department foods, according to “What’s in Store 2012,” the recently released annual trends publication of the International Dairy-Deli-Bakery Association (IDDBA). Eighty-two percent of consumers enjoy visiting supermarket delis that feature newer and trendier items, regardless of whether they regularly purchase these items. Delis

accessories

Lighting Your Way to Profitability

When sold responsibly, lighters are a dependable source of revenue, even as the number of smokers declines. Lighters are a much-needed tool for the home grill and candles. Another trend helping push lighter sales in c-stores is flavored cigars, which continues to grow at an impressive rate. “Tobacco accessories are alive and well, evolving with

groceries

Capturing Hispanic Customers

Offering quality customer service with bilingual employees and traditional foods can drive retail loyalty among the growing Hispanic population. By Erin Rigik, Associate Editor. Today, Hispanic food is mainstream and attractive to a wide array of demographics seeking spicier flavors, but the secret to keeping your Hispanic customers’ repeat business lies in more than just

nacsLogo

C-Store Count Grows 1.2%

Today there is approximately one c-store per 2,100 U.S. residents. The U.S. convenience store count increased to a record 148,126 stores as of Dec. 31, 2011, a 1.2% increase (1,785 stores) from the year prior, according to the latest NACS/Nielsen Convenience Industry Store Count. The convenience retailing industry has seen remarkable growth over the last

James Thornton, (left) founder of Thorntons Inc., and Matt Thornton, (right) president and CEO of Thorntons accept the Chain of the Year award from CSD Editor John Lofstock.

Thorntons Earns Top Chain Honors

Kentucky operator presented the industry’s most prestigious retail award at a gala in Chicago. By Erin Rigik, Associate Editor. Convenience Store Decisions honored Louisville, Ky.-based Thorntons Inc. as its 22nd annual Convenience Store Chain of the Year at an exclusive dinner at Café Spiaggia in Chicago last month during the NACS Show. More than 200

privatelabel

Dissecting Private Label Trends

Private label performance is mixed across CPG channels; club and mass/super channels seeing strongest share growth. SymphonyIRI Group’s latest Times & Trends Report, “Private Label: Brand Positioning in the New World Order,” explores current and emerging trends around private label, as well as national brand efforts to protect and grow their position in the CPG

Tracking the Trends in Convenience Retailing

Despite the global recession, convenience stores have thrived thanks to their ability to provide fast service, quality products and great value in strategic locations. As service and location remain the industry’s primary competitive advantage over supermarkets, drug stores and mass merchandisers, many of whom are moving into the fuel and fresh food business, convenience stores

familymart

Family Mart On Wheels Heads to Disaster Areas

A new mobile c-store concept rolls into areas in Japan that are left without c-store access after the March 11 earthquake and tsunami, as well as other food deserts in the country. Family Mart, a major c-store chain in Japan is launching a new fleet of mobile convenience store trucks to provide services to tsunami

loves1

Love’s Introduces Cardless Fueling

Love’s to install RFID technology nationwide, offering greater control over fuel theft and speedier transactions for customers. Love’s Travel Stops is set to install RFID (Radio Frequency Identification) technology at all of its locations nationwide. When combined with a RFID tag in the cab of the truck, this technology will enable fuel transactions without a

2010_Redbox_Portal

Coinstar Inc. Provides Q2 Results

Coinstar Inc. says goodbye to one of its executive leaders as it releases its second quarter results for fiscal 2011. Coinstar Inc., a provider in automated retail, has announced a leadership transition for the company’s redbox business, a wholly-owned subsidiary of Coinstar. Mitch Lowe has resigned as president of redbox to pursue entrepreneurial and other

lighters

Margins Spark Tobacco Accessories

As the convenience store industry continues to weather the unceasing assault by legislators determined to make it harder to sell tobacco products, accessories are picking up speed based on what is still easy to sell. As a result, tobacco accessories is an emerging category that should continue to grow throughout 2011. According to SymphonyIRI Group,

smallcash-safe

Seeking Affordable Security Solutions

Amer Hawatmeh, president of St. Louis-based St. George Oil, believes in secure cash management, and that manufacturers of the newest systems need to work with retailers to make them more affordable. “The bottom line with cash management, my golden rule, is that once you have $100 in the drawer you need to get rid of

hbc2

Product Assortment Key to General Merchandise, HBC

With the economy rebounding, 2011 is the perfect time to start driving general merchandise and health and beauty items in c-stores. “If you have cutting edge items, and word gets out, people will flock to your stores,” said Brad Lemoine, marketing director for 40 Louisiana U-PAK-It stores, a brand that unites several operators who all

Chips

Chips Entice Customers with Healthier Options, New Flavors

Salty snacks continue to drive business to convenience stores. Retailers should look to partner with suppliers to capitalize on promotional activity to boost margins and profits, as well as looking at local suppliers as consumers continue to demand products made closer to home. Steve Nalu, president of Towns Mart convenience stores in Romeo, Mich., saw

ecig

Cigars, E-Cigarettes Earning More Shelf Space

Tedeschi Food Stores of Brookline, Mass., made a decision four years ago to slash the space it gave cigarettes to increase its focus on other tobacco products (OTP). Cigarette sales continued to trend downward in the chain’s New England markets—thanks to a combination of higher taxes and aggressive marketing by Native Americans—and Tedeschi wanted to

gift-cards

Predicting Prepaid Growth

The prepaid card market continues to grow, and consumers are purchasing cards more often at “prepaid malls” inside convenience stores. “Rather than going to the actual store for a (Gap, for example) gift card, they go to a 7-Eleven and get the card for that store there. For c-stores that can be significant since many

meatsnacks

Strong Forecast for Meat Snacks in 2011

Meat snacks had a robust 2010 at U.S. convenience stores, bringing in a total dollar volume of $859,071,196, according to Nielsen Co. data for the 52 weeks ended Jan. 22, 2011, up 4.8% from the previous year. The top products driving the meat snacks category for the year in dollar volume were traditional sticks at

Dairy1

Dairy Facing Higher Costs

Closer management of the dairy category will be crucial in 2011. According to the U.S. Dairy Association (USDA), dairy will be among the food groups with the highest price increases in 2011—4.5 to 5.5%—due to rising energy and cattle-feed costs. While the industry has evolved, many chains, such as Byrne Dairy Co. in Syracuse, N.Y.,

tflexsmall

Getting More Out of the Back Office

Today’s fast-paced retail environment demands that convenience store owners invest in retail systems that not only speed up service, but do more to help chains reduce operating costs. Back office isn’t backstage. What happens there directly affects customers, so retailers need to get it right. Today’s systems must be able to offer useful services, such

BIGSANDWICH

Sandwich Sales on a Roll

There’s a reason why American Retail Services (ARS) of Oceanside, Calif.,  chose sandwiches as the centerpiece of the budding foodservice program it’s launching in its 100-store chain. Chicago-based market research firm Mintel International estimated in September 2010 that despite the challenges of the recent economy, sandwich shop sales grew 3.1% in 2010 to $24.3 billion.

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