Emotion and Logic

By Bill Scott, President, StoreReport LLC Recently, I posted a link to an article regarding the effects Amazon has had on retailers. Many of you will suggests that Amazon has had little effect on the convenience store industry. On its surface I would agree… kind of. But I would also append that remark with the

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Imagination Can Be A Dangerous Toy

By Bill Scott, President, StoreReport LLC As I write this first sentence, I am not even sure I will publish it. My computer is a vast landscape, consisting of words in the form of sentences, paragraphs, articles and partially written books that even I have forgotten. The truth is, my trusty computer made its way

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NAG Continues its Support of Higher Education

By John Lofstock, Editor-in-Chief, Convenience Store Decisions As the founder of Nice N Easy Grocery Shoppes, John MacDougall was a longtime supporter of the National Advisory Group (NAG). In his personal life, he was also a strong supporter of higher education. To remember John’s work and his longtime support of NAG, we are proud for

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Gears That Keep Technology Moving

Industry standards improve profitability by reducing costs and improving competitiveness. By Ed Collupy Standards, in my early days of retailing, were always there to set expectations, something to work by, and measure compliance success with. Then I learned about technical standards. NAXML, EDI, ISO, ARTS, PCI—and the acronyms go on. These weren’t as easy to

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Don’t Let Recent Fuel Margins Make You Complacent

By Jon Scharingson, Renewable Energy Group Inc. The low fuel prices of the past two years have been good news for the convenience stores. A drop in prices typically leads to increased profitability for retailers, even though many consumers wrongly assume the opposite is true. Also, if a c-store can get someone to the pump, the chances

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Leadership and Convenience Store Employees

By Bill Scott, President, StoreReport LLC For over three decades, I have tried, in vain, to identify the method that guides most convenience store operators in the business of managing their employees. Is there a standard manual somewhere that I have neglected to read? Some empirical research that could assist employers in the employee management

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The Ladder To Success Is…

a journey of a thousand miles begins with a single step ~ Laozi By Bill Scott, President, StoreReport LLC When Wilbur and Orville Wright set out to build their flying machine, I doubt seriously they were thinking about walking on the moon. They merely wanted to get a new prospective on their environment. It might

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Are You Paying a Hidden “Employer Brand Penalty?”

By Mel Kleiman, President, Humetrics If your organization doesn’t have a well-known, positive “employer brand” (if it is not known as a great place to work) you undoubtedly are paying a penalty. Employers with great reputations can both spend less on employee recruiting and pay less than top dollar to hire the best. If your

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Leverage the Law of Reciprocity

By Mel Kleiman, President, Humetrics Last week, I met Michelle at an upscale resort hotel where she is working part-time as a server. This is her second job. For the last two years, her primary employer has been a family-style steak restaurant (high volume, low price). Michelle told me she took the resort job just

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Undercover Not-Yet-the-Boss

By Mel Kleiman, President, Humetrics You may want to try this idea from one of the frontline managers I worked with recently… When she gets an applicant who is working elsewhere, she does a brief telephone screen first and, if she is still interested in the applicant, she goes to that person’s place of work

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You Cannot Motivate a Rock*

By Mel Kleiman, President, Humetrics You can promise the rock a reward or you can threaten to punish it, but, no matter what you do, that rock just ain’t gonna move. The only way to make a rock move is to pick it up yourself and move it out of your way. (*In this analogy,

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What Are You Doing Wrong?

By Mel Kleiman, President, Humetrics If you don’t know the answer to this question, how can you possibly expect to get any better? If you want to improve and/or excel, you need to ask your boss, your coworkers and your employees questions like: What could I be doing better or differently? How could I improve

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Before You Think Outside the Box, Look Inside It

By Mel Kleiman, President, Humetrics Before you place a recruiting ad for a new employee, be sure to look at the people already on board. Perhaps someone on staff could easily do the job, or there may be someone this job would be a stretch for, but who deserves the opportunity to grow. Promoting from

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Fix the Problem, Not the Blame

By Mel Kleiman, President, Humetrics Dissatisfaction with bosses or coworkers is one of the most common reasons people leave their jobs. So, at some point in time, you are more than likely to find yourself saddled with a rude or inconsiderate boss, or a lazy co-worker, who isn’t pulling their fair share or who indulges

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To Change Your Results, Change Your Approach

By Mel Kleiman, President, Humetrics Quit concentrating on how to avoid hiring the wrong people and focus instead on how to find and hire the right ones. The primary goal of most hiring managers and hiring systems is to screen out the least suitable applicants. They give scant attention to how to attract, hire and

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Why Mission Statements Fail

By Mel Kleiman, President, Humetrics Most employees cannot tell you their employer’s mission statement, and if the rank and file don’t know what the mission statement is, what good is it? Your employees need to know what you stand for and you have to make it easy to remember. Here are some examples from employers

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Hiring Teens This Summer?

By Mel Kleiman, President, Humetrics Because we live in a world of “Helicopter Parents” (parents who hover over and are involved in everything their children do), and because the number one reason teenagers quit or get fired is for not being able to work the hours required, when you find a teen you’d like to

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Time, Space and Lifetime Employees?

By Mel Kleiman, President, Humetrics What if there was a rift in the Space-Time Continuum, or, more believably, a change in the federal government’s employment law policies that made it impossible to get rid of any employee who is on your payroll six months from today? How would you change the way you look at

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My Vision Is Riveted On the Reinvention of Retail

By Bill Scott, President, StoreReport LLC ONE OF THE members of Convenience Store Supply Chain Management forum on LinkedIn, recently asked me a question. “Why do you spend so much of your time giving away the knowledge in retail you have acquired over the past 38 years?” The answer is simple. “All of that information

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What Type of Manager Are You?

By Mel Kleiman, President, Humetrics Studies show there are essentially two types of managers (and companies) — those that are accounting-focused and those that are marketing-focused. Accounting-minded managers focus primarily on reducing costs and overhead. This approach appears to make/save money in the short run, but actually has the potential to lose customers over the

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April 2016 Figures Are In

By Bill Scott, President, StoreReport LLC Changes in sales for April were relatively small. An analysis of 30 convenience stores located in Mississippi comes up with a new winner for April. The winner is CAMEL CRUSH Hard Pack that jumped from the 125th position to 91, an impressive gain in rank of 34. Last month’s

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Influencer Marketing is Going to be Huge

By Dave Hochman, Founder, DJH Marketing Communications Inc. There have been quite a few new flavors added to the marketing mix over the past few years. One of the most interesting for the C-Store is called Influencer Marketing. Influencer Marketing is basically marketing that takes aim at specific key individuals as opposed to demographically based

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Community Involvement: Blog Postings

By Ed Collupy, executive consultant, W. Capra Consulting Group We’re all part of many different communities – where we live, who we socialize with, membership in professional organizations, groups we learn from and our workplace. In each community you have the opportunity to listen, become an active participant in discussions, be challenged by many points

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Patience is a Virtue, But Also Hard Work

Lately, CST Brands has been under scrutiny for making some bold acquisitions that will take time to generate an optimal return on investment. By Fran Duskiewicz CST Brands Inc. has been in the news quite a bit these past few months, facing challenges from a couple of activist shareholder groups that have taken issue with

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What’s Your 10-Year Retail Strategy?

By John Lofstock, Editor-in-Chief The world is evolving at a faster rate today than ever before. More data has been collected in the past five years than since the beginning of time. This includes data on your customers and their ever-changing needs. As the world changes, convenience stores will need to adapt. So what will the

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