Uncommon Common Sense

By Mel Kleiman, President, Humetrics Make it a practice to tell your people that the things you need them to do are hard, even when you know the tasks at hand are easy. Here’s why: Rabbi Chefitz had all the Cub Scouts sit in a circle with a big tom-tom in the center. He beat a particular

Are You Focused on the Right Things?

By Mel Kleiman, President, Humetrics Headlines are always devoted to whatever it is that happens to be scaring the pants off us today (a disease like Ebola, global warming, the economy, etc.) while, in fact, approximately 3,300 deaths occur every day worldwide due to road accidents. So, why aren’t we on high alert about this much more probable “clear and present danger” as well? My point here

It’s That Time of Year Again

By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. The phrase “Merry Christmas,” has become more of a political hot potato than ever before. Oh boy, here we go. Another fine mess we have gotten ourselves into. Whoever thought a two-word phrase might be used to inadvertently limit the customers that come into our

Preparing Young Leaders for Future Challenges

Taking a closer look at the young executives and up-and-comers making their mark at chains across the country. By John Lofstock, Editor Throughout my 20 years of covering the convenience store industry, I’ve had the opportunity to meet some amazing people, develop lifelong friendships and watch in awe as teams of experienced professionals have learned

How to Put Yourself Out of Business

By Mel Kleiman, President, Humetrics I was in Boston recently when  three local businesses made “breaking news” due to their failure to pass random testing for tobacco and liquor sales compliance regulations. ​ Everyone knows without being told that it’s illegal to sell these products to minors, right? So, what on earth went wrong? In HR talk, it’s called non-compliance to structure, and,

Have You Heard About “Firm 40” Policies?

By Mel Kleiman, President, Humetrics According to a recent Gallup survey, full-time, employed Americans work an average of 47 hours a week. That’s nearly a full day longer than what was once the standard schedule ─ the classic, five-day, 40-hour workweek. Lately, however, in response to productivity studies and the ability of family-friendly policies to

Why Obsession Is An Important Ingredient To Success

By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. I first met Susan when she ran the convenience store operation for one of my customers. Susan was obsessed. I naturally gravitate toward people who are on a mission, because I am on a mission too, and people on missions usually have things in common,

Why The Retailer?

I’ve been in retail for over 45 years. I still cannot understand why whenever there is positive or negative social unrest the retailer’s business is the first to take the hit. Stores get destroyed, robbed, window broken, retailers accosted, the list goes on. I often wonder what the retailer had to do with the situation

How To Add Biodiesel Into Product Offerings

By Jon Scharingson, Renewable Energy Group Inc. How to seamlessly integrate biodiesel into your product offering The U.S. biodiesel industry is expected to produce more than 1.7 billion gallons of high-quality biodiesel making access to biodiesel at each level of the supply chain — producer to the retailer — simpler. With more high-production biorefineries and improved logistics,

How To Improve Refrigeration Maintenance and Facility Operations with Monitoring

By James Mitchell, Product Manager, Emerson Climate Technologies, Retail Solutions Six practical benefits for today’s convenience store operator Today, many convenience stores utilize energy management systems for HVAC, refrigeration, lighting and other building systems. Some retailers couple this with in-house or remote monitoring services that provide real-time performance data on building operations, system efficiency, energy

How The Overtime Mandate Will Impact Store Operations

New Overtime Mandate will complicate store operations in the New Year. By Mark Radosevich, president of PetroActive Real Estate Services LLC A review of PMAA’s legislative issues since 2008 attests to the diversity of challenges that the convenience store industry has faced from governmental legislation and regulation. From gasoline to cigarettes and sugary snacks, marketers have

Sub $2 Gasoline and Robust U.S. Vehicle Sales

Brian Milne, Energy Editor, Schneider Electric The U.S. average retail price for regular grade gasoline slipped to the second lowest weekly price in 2015 in closing out November, and is poised to dive below the $2 gallon psychological threshold for the end-year holiday season, as growing inventory weighs on values. At $2.059 gallon on Nov.

How Personal Integrity Is A Local Thing

By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. When I was growing up in the South, it was understood ‘your word was your bond’, and business agreements were often made with a handshake. We pledged to live according to the Ten Commandments. Stealing was bad. Charity was right. Then, I was thrust

Preaching That Freshness Always Trumps Waste

Take a lesson from the big chains that fresh food offerings always win in the end. By Jim Callahan When it comes to category offerings such as deli and coffee, the old adage “penny wise and pound foolish” should not be associated with a convenience store’s effort. Consumers have had their taste buds tantalized by

How To Prevent Foodservice Operation From Becoming a Gateway to Employee Theft?

Foodservice items must be managed diligently to ward off shrink. By Fran Duskiewicz The column I wrote a couple months back, about how inept foodservice accounting practices and the lack of industry foodservice metrics and standards could result in untold shrink figures, resulted in the most comments and questions I’ve received. The advent of complete

Do You Really Know How Well Your Hiring System Works?

By Mel Kleiman, President, Humetrics A restaurant client of ours was having trouble recruiting qualified applicants and puzzled as to why. I suggested they test their system by sending one of their best employees to another one of their locations to apply and she ended up getting the brush off! Turns out she walked in at

Think Like an Applicant!

By Mel Kleiman, President, Humetrics In light of the ever-tightening labor market, you can’t afford to lose even one promising applicant. So, let me ask once again, are you making it easy for jobseekers to get into your hiring system? Case in point: One client thought they had “made it easy,” by adding the following

Mobile Payments Making Noise

By Ed Collupy, executive consultant, W. Capra Consulting Group “Cha-Ching!” (https://www.youtube.com/watch?v=8Kd7LcKbaUA) With all the announcements about mobile payments over the past few weeks I’ve been hearing, in my mind, the sound of an older cash register when the total button was pushed, and thinking that it should become the ringtone for mobile payments. Clearly all

How Consumers Feel About Foodservice Spending

By Tim Powell, Vice President of Consulting, Q1 Productions Many consumers are continuously trying to find ways to cut back their spending. In fact, “eating out” tends to be one of the top areas for households to try to reduce expenses, opting to pack a lunch or cook at home more often. A majority of consumers

How You Gonna Keep ‘Em From Jumping Ship?

By Mel Kleiman, President, Humetrics What are you doing to ensure your best team members don’t jump ship? I ask because, this past July, the BLS reported 5.7 million job openings, one million of which were new. This is the highest number since 2000. On top of this, the percentage of the total population who are

The Problem With Online Employment Applications

By Mel Kleiman, President, Humetrics While it may seem highly efficient to put your employment application form on your website, the truth is that about 60% of the people who start the process drop out because it’s too difficult and/or too time-consuming. Are you tracking your drop outs versus completions? If you find you’re losing

How To Make Better Hiring Decisions

By Mel Kleiman, President, Humetrics The following is a best practice, proven technique for making better hiring decisions… There are two parts to every interview: (1) gathering information and (2) evaluating that information, and, to the best of your ability, you need to keep them separate. The tendency is for one “bad” answer to negatively

Honor Thy Brother

By Tony Huppert,  CEO of Team Oil Inc. Yesterday I had the privilege of attending a ceremony honoring my brother-in-law, John T. Snoeyenbos, for his service in the U.S. Army. My sister, Arlene, was presented the plaque of gratitude. As I sat there in this humbling atmosphere I thought of my other brothers. My oldest

Top 100 Sellers In 32 C-Stores Located in Mississippi, October 2015

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Last month we presented a chart of September 2015 sales sorted by rank. This month we are doing the same for October compared with the September rank. The Rank +/- Column is the number of positions improved.

How to Maximize Mandatory Store Service Time

Everyone from the top to the bottom should understand what a good store manager does to keep the operation humming. By Fran Duskiewicz For the first 10 years or so that I worked for Nice N Easy, I spent most of my time on the road with store managers—training, opening stores, creating programs, whatever it

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