What Is The Worst Mistake You Can Make?

By Mel Kleiman, president, Humetrics Not doing everything in your power to make sure you and your managers are great coaches is the worst business mistake you can make. Although not everyone can be a great leader, most of us can be great coaches. A great coach knows how to pick the best players, find

Why Innovation Is So Important

By Mel Kleiman, president, Humetrics What got you here will not keep you here or take you to the next level. If you’re not changing and evolving, the world is going to pass you by. Of the three giant retailers that were startups in 1961, K-Mart is not even in the 2015 list of Top

Are You Focused on the Right Things?

By Mel Kleiman, president, Humetrics Where is your focus? Is it on staving off the impacts of the economy and/or the competition instead of on what you can do to improve the experiences of your customers and your employees? If so, to really get ahead of the game, I suggest you focus on the latter —

The Dos and Don’ts of Internet Job Postings

By Mel Kleiman, president, Humetrics While this is not an endorsement for the Indeed job board, they just issued a set of guidelines I encourage everyone to use when posting your firm’s job openings online… “Indeed is the number one job site in the world and the recruitment tool of choice for all kinds of

Values vs. Culture Fit

By Mel Kleiman, president, Humetrics Often, interviewers try to determine how well an applicant would fit the existing corporate culture by asking questions like: “Are you willing to work late hours?” “Do you prefer to be part of a team or to work independently? Is it important to you to have a private work space?”

How to Pump Up Profits

By Mel Kleiman, president, Humetrics Trying to cut costs and/or services to increase or maintain profitability is a common, but mistaken strategy. Yes, there probably is fat that can be trimmed and we need to look at every line item expense, but if you compromise the customer and/or employee experience, you threaten the viability of

How to Formulate Success

By Mel Kleiman, president, Humetrics While you probably do extensive recordkeeping to track how well your team meets customer service standards and goals, I doubt you track how well you are doing when it comes to taking care of your internal customers — your employees. What are you doing to ensure they keep coming back

Tips For Convenience Store Robbers

By Bill Scott, President, StoreReport LLC  Nothing Surprises Me Anymore While doing research on convenience store robberies, I ran across a YouTube video that provides tips for convenience store robbers. Surprised? After watching this video, I realized how our preconceived notions serve to protect us from the real world at a cost of our own peril.

December/January Comparison Sales Based on Sales From 33 C-Stores in Southern Mississippi

By Bill Scott, President, StoreReport LLC Big changes in sales from December to January. Off the Top 100 list are Sprite two-liter, Funyuns, NEHI Peach 20 ounce, Camel Menthol Green HP, A&W Cream 20 ounce, Lighter BIC Mini, Tweaker en Drink, Marlboro 72s Gold HP, and A&W Root Beer. The big winner in January was

Three Industry Trends for Leading Convenience Stores to Consider

Convergence of store concepts, a focus on fresh foods and the impact of changing regulations. By Mark Dunson, President, Retail Solutions, Emerson Climate Technologies The convenience store space is continuing to evolve to keep up with industry trends and consumer demands. Today, some retailers are expanding their footprints, others are narrowing to niche markets, and some may even

How Pride Can Undo the Best and Brightest

Just when a company thinks it’s on top, that’s when it should take inventory of the basics. By Fran Duskiewicz Peter Tamburro, with whom I worked at Nice N Easy for almost 20 years, and I still get together now and then at Nice N Easy’s former executive meeting lounge, Graziano’s, in Canastota, N.Y. We

Have Gasoline Futures Reached a Bottom?

Low retail gasoline prices, at a seven-year low well under per $2 gallon, are acting as a stimulus for greater driving. By Brian Milne, Editor, Schneider Electric Despite a 2.2% rally on expiration day by the February gasoline futures contract traded on the New York Mercantile Exchange in closing out January, gasoline futures with nearest delivery

Be Careful

By Tony Huppert, CEO of Team Oil Inc. I think it is important that people are careful about what they ask for. It is common to hear people say “Government should be run like a business.” Big business or a small local business is the question? Big business has a tendency to only look at the

How to Prepare for Crisis

By Mel Kleiman, president, Humetrics Let’s face it — stuff happens. That’s a given. What’s up to you and your people is how you respond. Have you trained your employees what to do when something unfortunate or unplanned happens? Case in point… A longstanding beauty salon client sent her teenage daughter in for a cut

How To Get Ahead Of The Wave

Gas prices may be down now, but high quality offerings will ensure steady c-store traffic if prices jump again. By Jim Callahan During the last few months, the convenience store industry has garnered kudos and a measure of goodwill from customers based upon the incremental drops in gas prices, which has put more dollars in

How Good Salesmanship Can Benefit Retailers

By Bill Scott,  founder and president StoreReport LLC & Scott Systems Inc. I have made many new acquaintances since becoming a LinkedIn member several years ago. Most people know me as Bill Scott, the author of ‘Turning Convenience Stores Into Cash Generating Monsters,’ ‘Retail Is Detail’ and a few other published non-business related subjects; a self-taught

Why Work?

By Tony Huppert, CEO of Team Oil Inc. I recently read an article which reported that working people will spend around $4,000 dollars a year going out for lunch. The article suggested these individuals should carry their lunch or do other cost saving measures to save money. Saving money at lunch reminds me of my 85-year-old

Interview Questions That SOAR

By Mel Kleiman, president, Humetrics It will make life easier for both you and your job applicants if you tell them what you are looking for in their answers to your questions. I like to use the SOAR formula: Situation: “Tell me about a time when you had to deal with a difficult co-worker and things did not

What Did You Teach Your Employees Last Week?

By Mel Kleiman, president, Humetrics If you want your best people to stay with you, you need to help them learn and grow. Do you challenge and stretch them? Do you share information? Are you giving them increased responsibilities and patiently teaching the skills and procedures needed to be successful? I’ve actually had business owners

VW Scandal No Pest To Diesel and Biodiesel Demand

By Jon Scharingson, Renewable Energy Group Inc. It would be easy to cast the Volkswagen emissions scandal from last year as bad news for diesel fuel. But that would be a mistake. The Fuels Institute has the data to back that up. The nonprofit think tank, which is dedicated to researching market issues related to vehicles and

How Foodservice Packaging Is Just as Important as the Food

By Tim Powell, Vice President of Consulting, Q1 Food and Beverage Practice As c-stores continue to develop foodservice programs, putting themselves in more direct competition with traditional foodservice operators, c-store operators and suppliers need to constantly consider issues regarding consumer perceptions about the stereotypical c-store. One of the most important of these issues is foodservice packaging

It’s NOT Always About the Money…

By Mel Kleiman, president, Humetrics Even though every talented person who ever left one job for another told their employer it was “for the money,” money is rarely the real reason anyone quits. Over the years, research studies have shown time and again that the No. 1 reason people leave is because of their dissatisfaction

What Did You Learn From Your Employees Last Week?

By Mel Kleiman, president, Humetrics If your answer is: “Not a thing,” you must not be asking any questions and that’s the biggest mistake a manager can make. Your people are the ones in the trenches and they know exactly what’s going on, but they’re not going to tell you unless you ask. Here are

How Supply Chain Dynamics Are Impacting Retail Fuel Prices

By Brian Milne, Editor, Schneider Electric It was a chaotic start to 2016 for the oil market, with crude futures plumbing 12-year lows as turmoil in China’s stock exchanges and devaluation of its currency, the yuan, roiled equity markets worldwide, and oil traders sold off on worry over global demand growth. Gasoline, a bright spot for

Bad Inventory Management Leads To More Employee Theft

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Starting and running a business is not for sissies. I know, because during my life I have started several. 38 years ago I finally got it right. There’s an old saying that goes, “If you want to start a perfect company, start your third one first.”