What Are You Doing Wrong?

By Mel Kleiman, President, Humetrics If you don’t know the answer to this question, how can you possibly expect to get any better? If you want to improve and/or excel, you need to ask your boss, your coworkers and your employees questions like: What could I be doing better or differently? How could I improve

Before You Think Outside the Box, Look Inside It

By Mel Kleiman, President, Humetrics Before you place a recruiting ad for a new employee, be sure to look at the people already on board. Perhaps someone on staff could easily do the job, or there may be someone this job would be a stretch for, but who deserves the opportunity to grow. Promoting from

Fix the Problem, Not the Blame

By Mel Kleiman, President, Humetrics Dissatisfaction with bosses or coworkers is one of the most common reasons people leave their jobs. So, at some point in time, you are more than likely to find yourself saddled with a rude or inconsiderate boss, or a lazy co-worker, who isn’t pulling their fair share or who indulges

To Change Your Results, Change Your Approach

By Mel Kleiman, President, Humetrics Quit concentrating on how to avoid hiring the wrong people and focus instead on how to find and hire the right ones. The primary goal of most hiring managers and hiring systems is to screen out the least suitable applicants. They give scant attention to how to attract, hire and

Why Mission Statements Fail

By Mel Kleiman, President, Humetrics Most employees cannot tell you their employer’s mission statement, and if the rank and file don’t know what the mission statement is, what good is it? Your employees need to know what you stand for and you have to make it easy to remember. Here are some examples from employers

Hiring Teens This Summer?

By Mel Kleiman, President, Humetrics Because we live in a world of “Helicopter Parents” (parents who hover over and are involved in everything their children do), and because the number one reason teenagers quit or get fired is for not being able to work the hours required, when you find a teen you’d like to

Time, Space and Lifetime Employees?

By Mel Kleiman, President, Humetrics What if there was a rift in the Space-Time Continuum, or, more believably, a change in the federal government’s employment law policies that made it impossible to get rid of any employee who is on your payroll six months from today? How would you change the way you look at

My Vision Is Riveted On the Reinvention of Retail

By Bill Scott, President, StoreReport LLC ONE OF THE members of Convenience Store Supply Chain Management forum on LinkedIn, recently asked me a question. “Why do you spend so much of your time giving away the knowledge in retail you have acquired over the past 38 years?” The answer is simple. “All of that information

What Type of Manager Are You?

By Mel Kleiman, President, Humetrics Studies show there are essentially two types of managers (and companies) — those that are accounting-focused and those that are marketing-focused. Accounting-minded managers focus primarily on reducing costs and overhead. This approach appears to make/save money in the short run, but actually has the potential to lose customers over the

April 2016 Figures Are In

By Bill Scott, President, StoreReport LLC Changes in sales for April were relatively small. An analysis of 30 convenience stores located in Mississippi comes up with a new winner for April. The winner is CAMEL CRUSH Hard Pack that jumped from the 125th position to 91, an impressive gain in rank of 34. Last month’s

Influencer Marketing is Going to be Huge

By Dave Hochman, Founder, DJH Marketing Communications Inc. There have been quite a few new flavors added to the marketing mix over the past few years. One of the most interesting for the C-Store is called Influencer Marketing. Influencer Marketing is basically marketing that takes aim at specific key individuals as opposed to demographically based

Community Involvement: Blog Postings

By Ed Collupy, executive consultant, W. Capra Consulting Group We’re all part of many different communities – where we live, who we socialize with, membership in professional organizations, groups we learn from and our workplace. In each community you have the opportunity to listen, become an active participant in discussions, be challenged by many points

Patience is a Virtue, But Also Hard Work

Lately, CST Brands has been under scrutiny for making some bold acquisitions that will take time to generate an optimal return on investment. By Fran Duskiewicz CST Brands Inc. has been in the news quite a bit these past few months, facing challenges from a couple of activist shareholder groups that have taken issue with

What’s Your 10-Year Retail Strategy?

By John Lofstock, Editor-in-Chief The world is evolving at a faster rate today than ever before. More data has been collected in the past five years than since the beginning of time. This includes data on your customers and their ever-changing needs. As the world changes, convenience stores will need to adapt. So what will the

Old Habits Are Not Necessarily Your Friends

By Bill Scott, President, StoreReport LLC Last week I had the honor of visiting with a company that is opening their first convenience store. They read my book and want to implement my ideas in their store. I am getting an increasing flood of inquiries regarding inventory control, and I am amazed at the difference between

Will Higher Gasoline Prices Choke Off Strong Driving Demand?

Fuel Marketer Intelligence: Supply Chain Dynamics to Retail Fuel Prices By Brian Milne, Editor, Schneider Electric Gasoline demand in the U.S. four months into the year remains strong, running 6% above the five-year average although trailing the peak year in gasoline consumption achieved in 2007 by 0.7% when it averaged 9.286 million barrels per day. A

Are You Ready for the Summer?

The warm months are almost here. It’s time to prepare for customers who are looking to spend dollars. By the time you read this, there will be less than four weeks before Memorial Day, which also kicks off the summer season. Those who own and operate convenience stores hope it’s the beginning of a long,

Cigarettes and Other Tobacco Products

By Bill Scott, President, StoreReport LLC Lately, I have been looking for new ideas regarding analyzing the millions of records we have accumulated over the past 13 years. You can find yourself lost in analysis if you are not careful. However, there is something about it that intrigues me. Assumptions have the propensity of becoming

Heroes Aren’t Who They Used to Be

The faces of acclaimed Americans have been replaced by some who aren’t so recognizable, but are heroic nevertheless. By Jim Callahan I saw the recent presidential debates and I’m left very troubled, with an emptiness and fear for our country. I watch as Republicans and Democrats hurl insults, spout half-truths, and make outlandish accusations and

Labor and the C-Store Abstract

Hourly wages are a growing part of doing business in the convenience store industry. By Fran Duskiewicz In the 30 years that I worked for Nice N Easy, I never had a true job description—many job titles, but no job description. I asked once if I should have one and was told, “your job description

Forecasting? What’s That?

By Bill Scott, President, StoreReport Convenience store operators tend to live in the present—How much will I sell today, this week, this month, this year—and put little or no effort in forecasting. Forecasting is easy, IF you have the tools to do it. Forecasting may consists of multiple systems addressing multiple objectives. For example, merchandise planning,

Ignorance Versus Intolerance

By Tony Huppert, CEO of Team Oil Inc. I wonder sometimes if some economists and politicians actually listen to themselves. California had a referendum to get the public’s opinion on raising the minimum wage to $15. Putting that question on a ballot is like asking politicians if they want a raise, oh wait, they do vote

What to Know About Sale-Leasebacks

A recent lease accounting rule change provides a new financing wrinkle for retailers. By Mark Radosevich Fifteen years ago, I worked as a deal originator for a Lehman Brothers entity focused on the sale-leaseback (SLB) as an alternative to traditional debt financing for retail petroleum acquisitions. Some of the advantages of an SLB that we

1st Quarter 2016 Top 100

By Bill Scott, President, StoreReport Taking a sampling of 8,806 unique items in 29 convenience stores in Mississippi, we have come up with the top best selling items during the 1st quarter of 2016. These are the items you absolutely must have in your stores if you want to improve your sales. Geographical locations taken

The Key To Successful Sales

By Bill Scott, President, StoreReport LLC In the 1960s, I was fortunate enough to have worked for the L.M. Berry company, a well-known telephone directory advertising business. They had an excellent sales school that I was required to attend before I became active in the sales process. I was a pretty good salesman before joining

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