Be Careful

By Tony Huppert, CEO of Team Oil Inc. I think it is important that people are careful about what they ask for. It is common to hear people say “Government should be run like a business.” Big business or a small local business is the question? Big business has a tendency to only look at the

FacebookTwitterLinkedInShare

How to Prepare for Crisis

By Mel Kleiman, president, Humetrics Let’s face it — stuff happens. That’s a given. What’s up to you and your people is how you respond. Have you trained your employees what to do when something unfortunate or unplanned happens? Case in point… A longstanding beauty salon client sent her teenage daughter in for a cut

How To Get Ahead Of The Wave

Gas prices may be down now, but high quality offerings will ensure steady c-store traffic if prices jump again. By Jim Callahan During the last few months, the convenience store industry has garnered kudos and a measure of goodwill from customers based upon the incremental drops in gas prices, which has put more dollars in

How Good Salesmanship Can Benefit Retailers

By Bill Scott,  founder and president StoreReport LLC & Scott Systems Inc. I have made many new acquaintances since becoming a LinkedIn member several years ago. Most people know me as Bill Scott, the author of ‘Turning Convenience Stores Into Cash Generating Monsters,’ ‘Retail Is Detail’ and a few other published non-business related subjects; a self-taught

Why Work?

By Tony Huppert, CEO of Team Oil Inc. I recently read an article which reported that working people will spend around $4,000 dollars a year going out for lunch. The article suggested these individuals should carry their lunch or do other cost saving measures to save money. Saving money at lunch reminds me of my 85-year-old

Interview Questions That SOAR

By Mel Kleiman, president, Humetrics It will make life easier for both you and your job applicants if you tell them what you are looking for in their answers to your questions. I like to use the SOAR formula: Situation: “Tell me about a time when you had to deal with a difficult co-worker and things did not

What Did You Teach Your Employees Last Week?

By Mel Kleiman, president, Humetrics If you want your best people to stay with you, you need to help them learn and grow. Do you challenge and stretch them? Do you share information? Are you giving them increased responsibilities and patiently teaching the skills and procedures needed to be successful? I’ve actually had business owners

VW Scandal No Pest To Diesel and Biodiesel Demand

By Jon Scharingson, Renewable Energy Group Inc. It would be easy to cast the Volkswagen emissions scandal from last year as bad news for diesel fuel. But that would be a mistake. The Fuels Institute has the data to back that up. The nonprofit think tank, which is dedicated to researching market issues related to vehicles and

How Foodservice Packaging Is Just as Important as the Food

By Tim Powell, Vice President of Consulting, Q1 Food and Beverage Practice As c-stores continue to develop foodservice programs, putting themselves in more direct competition with traditional foodservice operators, c-store operators and suppliers need to constantly consider issues regarding consumer perceptions about the stereotypical c-store. One of the most important of these issues is foodservice packaging

It’s NOT Always About the Money…

By Mel Kleiman, president, Humetrics Even though every talented person who ever left one job for another told their employer it was “for the money,” money is rarely the real reason anyone quits. Over the years, research studies have shown time and again that the No. 1 reason people leave is because of their dissatisfaction

What Did You Learn From Your Employees Last Week?

By Mel Kleiman, president, Humetrics If your answer is: “Not a thing,” you must not be asking any questions and that’s the biggest mistake a manager can make. Your people are the ones in the trenches and they know exactly what’s going on, but they’re not going to tell you unless you ask. Here are

How Supply Chain Dynamics Are Impacting Retail Fuel Prices

By Brian Milne, Editor, Schneider Electric It was a chaotic start to 2016 for the oil market, with crude futures plumbing 12-year lows as turmoil in China’s stock exchanges and devaluation of its currency, the yuan, roiled equity markets worldwide, and oil traders sold off on worry over global demand growth. Gasoline, a bright spot for

Bad Inventory Management Leads To More Employee Theft

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Starting and running a business is not for sissies. I know, because during my life I have started several. 38 years ago I finally got it right. There’s an old saying that goes, “If you want to start a perfect company, start your third one first.”

Baby Boomers Not the Lost Generation Yet

Though more c-stores strive to attract a younger customer base, older patrons are just as valuable. By Fran Duskiewicz Often we read in the trade journals about what the convenience industry should do to attract and keep the latest generation of customers. I’ve been around long enough to remember seminars about Gen X, Gen Y, Echoes,

Gassing Up on Earlier Lessons

The convenience store industry should take a chapter from the big automakers’ book and adopt the stellar performance of our industry’s current “Big Seven” c-store operators. By Jim Callahan The fuel shortage that occurred in the 1970s changed the perception of foreign compacts and their superior fuel mileage. America’s gas guzzlers quickly lost favor as

How a New Overtime Rule Could Complicate the New Year

Under a new federal proposal, each newly-eligible employee will cost a store operator at least $5,000 more in overtime yearly, adding hundreds of millions of dollars of additional expense within the c-store industry. By Mark Radosevich A review of legislative issues underscored by the Petroleum Marketers Association of America attests to the wide array of

How To Do More With Less

By Mel Kleiman, president, Humetrics It is not about doing things right; it is about doing the right things. Year-end is a great time to look at all your activities and tasks and ask yourself the following questions: Is this activity adding real value? Who benefits from this activity? What are the consequences if I/we

New Year Brings New Opportunities

Solid social media platform is crucial in this digital age. By John Lofstock, Editor Despite fast-changing customer expectations, shortened product and retail life cycles and rapid technological advancements, many retailers have not taken advantage of opportunities to innovate. By applying new perspectives to established ways of doing business, convenience store retailers can strengthen their competitive

What’s Behind America’s Fascination With Heroes?

By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. Recently, I came upon a list of heroes with over 100 names. I suppose heroes exist in the eyes of the beholder. There is no greater hero (man or woman) than one who forfeits their lives so that others may live. Maybe that should be

Take a Tip from Your Medical Practitioner

By Mel Kleiman, president, Humetrics When you are asking for information, skip saying things like: “How’s it going” or “Is everything okay?” All you’ll get are answers like: “Fine” and “Yes.” To elicit meaningful feedback, do what doctors do when they want to assess how much pain a patient is experiencing and ask: “On a

Unwrap the eB2B Gift

By Ed Collupy, executive consultant, W. Capra Consulting Group It’s the time of year of giving and reflection—throughout the convenience store industry people come together in many different forums and give of their time to help each other and you. As I look back on 2015 one group that has been hard at work advocating for

Fueling Innovation in 2016: Top 5 Trends in Convenience Retail

By Marek Polonski, senior vice president, Applied Predictive Technologies Over the past 12 months, the industry has been abuzz with M&A activity, new in-store technologies and oscillating fuel prices. As the rate of innovation continues to increase, there will be a number of opportunities for convenience retailers to gain a competitive advantage, but only if

Skills, Experience and Even Talent Are No Match for Attitude

By Mel Kleiman, president, Humetrics The race  to hire for either skills or experience is over. Today, it’s all about hiring attitude and talent. So, what is the difference? A skill is the ability to do a particular task, like the ability to drive a truck, design a building or cut hair. Experience hones those

What If You Used This Ad to Recruit Your Next New Hire?

By Mel Kleiman, president, Humetrics A   NOTICE TO ALL JOB APPLICANTS FROM THE OFFICE OF THE PRESIDENT: We expect 100% accountability. All of our employees accepted employment here knowing we expect them to be 100% accountable, 100% of the time. We only pay for results! We will not pay for excuses! We will not pay for blaming! We

Are You Refusing to Help Your Employees Grow?

By Mel Kleiman, president, Humetrics You do your organization and your employees a tremendous disservice if you avoid correcting and improving performance, behaviors and processes. If you want to grow the organization, you must grow your people. And, to do that, you cannot be reluctant to share your experience and expertise. While it’s good to “catch

css.php