Ask Your Employees These Game-Changing Questions

Employees can help you think outside the box. by Mel Kleiman, Humetrics Nearly every game-changing, industry breakthrough was born from the fundamental destruction of well-established beliefs. (Think Uber, Amazon, and Apple.) So, this is a great set of questions to ask yourself as well as your employees… • What set of beliefs are we holding

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Attracting and Retaining Top-Notch Talent

Hiring smart and communicating expectations effectively are two best practices that can reduce turnover. By John Matthews and Carrie Luxem Top quartile convenience store chains have recruiting and retention habits that give them a leg up on the competition. However, attracting and retaining top-notch talent does not happen overnight. It is critical for the manager

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Something Else I Learned from a Kindergarten Teacher…

It’s not enough to merely praise employees. How you give employees praise can impact how they respond to your feedback. By Mel Kleiman, Humetrics The following is based on a recent article on Inc.com… Praising employees with an unspecific “job well done” or “way to go” does little to ensure the desired behavior will be

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Is That Really Your Business?

Properly defining your business can keep other industries from stealing your customers. by Mel Kleiman, Humetrics Here is an important question to ask yourself as well as your entire staff: “What business are we really in?” For example: Are you in the trucking business or the transportation business? Are you in the home health care

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You Are Losing Money

By Bill Scott Having immediate, real-time access to your data is no small thing. How does this… Become this… Become this…. Become this… ?? Those who may tell you that collecting data from point-of-sale (POS) systems intermittently and trying to use it later, have never had the capability of seeing the benefit of knowing where

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How To Double Your Profit

By Bill Scott My fascination with convenience stores began in 1950, when I was a child growing up in Shreveport, La. I used to ride in the car with my Mom to a Pak-A-Sak convenience store that was located just a little too far outside of the imaginary boundaries set for a wandering seven-year-old boy.

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Are You Looking for the Perfect Employee?

Humetrics’ Mel Kleiman reveals why looking for the perfect worker can be problematic. Mel Kleiman, Humetrics You may have heard me tell one of my favorite jokes about the woman looking for the perfect husband. …She thought she’d found him, but, alas, he was looking for the perfect wife. If you’re looking for that perfect

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Know The Facts About Biodiesel

By Jon Scharingson, Renewable Energy Group, Inc. The abnormally warm autumn we had here in the Midwest seems like a distant memory. Freezing, even sub-zero temperatures have set in. Winter is here. That has me thinking about one of the most persistent myths about biodiesel: The fuel can’t be used in cold weather. That would

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Two Birds, One Stone

‘Tis the season to look for potential new hires. by Mel Kleiman, Humetrics A great time to look for the employees who could help you build your business next year is when you’re doing your holiday shopping this year because… When you get outstanding service during the hectic holiday hustle, the person who helped you

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Seven Steps to “Poach-Proof” Your Best People

Keep your best employees on board with these helpful tips. by Mel Kleiman Have you ever lost a great employee to another employer? Hurts, doesn’t it? And while that person probably told you they were leaving for more money, that’s rarely the case. More often the real reasons have to do with relationships, opportunities and

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How To Keep Employees Engaged

By Mel Kleiman, Humetrics Want to keep your top talent happily engaged and on board for the long term? Want to inspire your other employees to reach their full potential? It’s easy! All you have to do is show ’em that you care. Here’s another simple question you can ask several of your employees this

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October-November Comparisons Are In

Are these top 100 products in your convenience stores? By Bill Scott Four products tied for first place in best performance during this period. They were Monster Java Mean Bean 15-ounce to rank at No. 72, Jailhouse Time ended up in position No. 79, Monster Java Loco Moca 15-ounce to position No. 99, and Frito-Lay

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EMV: Stalled at the Pump?

Despite recently announced extension to 2020, retailers should not put off the EMV transition.  By Ed Collupy The convenience and fuel retailing industry is buzzing about the announcements from VISA, Mastercard, and American Express that they will delay most of the liability shift for automated fuel dispenser (AFD EMV chip card transactions by three years.

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How to Be a Magnetic Manager

By Mel Kleiman A magnetic manager is someone who easily attracts and retains STAR* employees and one secret that separates them from other professionals is feedback (and not necessarily the glowing kind). In 2014, Harvard Business Review contributors surveyed 900 employees to get their opinions on feedback. What they found was pretty remarkable: employees want

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Gasoline Prices Spike On OPEC Deal

By Brian Milne, Schneider Electric Fuel Marketer Intelligence: Supply Chain Dynamics to Retail Fuel Prices The January reformulated blendstock for oxygenate blending futures contract on the New York Mercantile Exchange settled at a better than five-month high on the spot continuous chart in concluding its first session as nearest delivery on Dec. 1, continuing a

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A Technology Sedative

By Tony Huppert Car washes at convenience stores serve as an additional revenue source along with providing a valuable asset for customers. Years ago when we installed our first car wash it was a challenge to know how many to install. Car washes are like churches, too small for busy days and a large expense

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The Four Classifications of Products

By Bill Scott I WAS HAVING a discussion with Grant Rogers and Mel Haynes Sr. this morning regarding the grading of products in convenience stores, and the way I see it, it boils down to four classifications. Without reading further, can you guess what they are? Before we get into that, imagine pebbles of various

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Somewhere We Missed The Ramp To The Freeway

By Bill Scott … and the world is passing us by AFTER WORKING IN the convenience store industry for nearly four decades, I have concluded that for the most part, the convenience store has evolved from the great American dream, to a sweat shop employing hordes of apathetic workers who deliver sub-standard service to zombie-like

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Achieving Inventory Control

Taking small steps in managing inventory can mean big savings for your store operation. By Jim Callahan Inventory management is a pain point that plagues many convenience stores. Without an effective strategy, retailers can make critical mistakes such as tying up capital in excess inventory and even missing sales opportunities due to out-of-stock products. Attaining

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Making Sense of Company Culture

Embracing a positive company environment requires real resolve. By Fran Duskiewicz In crafting this column, I made a list of the things I thought might be interesting and relevant to readers, based on their knowledge of my background within Nice N Easy Grocery Shoppes and my various industry involvements. I’ve made my way through the

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Thankful For….

As we gear up for Thanksgiving, here are some things the convenience store industry can be thankful for. By Ed Collupy Thankful For…. Technology in the CStore/Petro industry… Handheld devices, connected wirelessly for computer assisted ordering Applicant tracking systems for the many new people looking to join the industry workforce Networking solutions to keep data

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My Bucket List

By Bill Scott “Bucket lists, often celebrated as things to do before you die should include things to do while you are alive.” As a provider of services to retailers and convenience stores here is mine: Eliminate the 70% of inventory that is either not selling or unprofitable. The remainder is cross-subsidizing your losses and

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Food, Fuel and…Fraud?

What convenience stores should do to protect themselves from workers compensation fraud. By Samuel King The two types of workers’ compensation fraud that can directly impact convenience store businesses are claim-related fraud and policy-related fraud. Both are serious crimes and can cause significant financial harm to a business if not detected. Workers’ compensation insurance is

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Evaluating Your OTP Set

Do you have the right mix of products and accessories? Here are tips for improving sales. By Steve Sandman For many years I have been involved in tobacco department “sets.” I’ve looked at them from a hundred different angles, moved products around, put tags in the right places, hung advertising on the shelves and above

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Get a Start on Good Training

Turning to industry experts can assist convenience stores looking to craft an effective employee-training program. By Jim Callahan Last month’s blog dealt with the critical need for providing your convenience store employees effective workplace training. This month, I want to suggest some employee training topics companies might consider, with a particular focus on some resources

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