The Awesome Power of Inventory

By Bill Scott, President, StoreReport LLC It was in the summer of 1984, 32 years ago, a time that preceded the commercial use of the Internet; when Microsoft Windows, Networking, Powerpoint, the World Wide Web, Web Browsers, E-mail, J-Peg images, Broadband, Google, Wi-Fi and “Keeping Up with the Kardashians” were yet to materialize. My newest

Stop Buying Inventory That Won’t Sell In A Delivery Cycle

By Bill Scott, President, StoreReport LLC While this rule may not apply to all types of retailers, in the convenience store environment, it makes a lot of sense. Aside from the fact that convenience stores generally have limited storage space, they are not receiving the margins necessary to offset the cost of maintaining overstock. But

Testing Foodservice Truisms

Q1 Consulting analyzes what consumers really want when it comes to prepared foods. By Tim Powell Q1 Consulting recently finalized its in-depth research into the convenience store prepared foods channel. The study investigated both retailers and shoppers, and tested many of the “truisms” of convenience stores—such as foodservice perception, freshness and any changes in the

Retailers Could Capitalize on the Pokémon Go Concept

By Andrew Levi, CEO of Blue Calypso While driving around, have you noticed more people outside standing in parks or on the street staring at their phones? The latest phenomenon, Pokémon Go, is creating a lot of buzz in the news right now as thousands of people of all ages are becoming obsessed with playing

How Employees Should Wash Hands

By FoodPros.com Are your employees washing their hands the right way? Share these handy tips on proper hand washing technique.  We all know the signs in public restrooms: “Employees must wash hands before returning to work.“  This is a good reminder, but maybe the sign should read: “How employees should properly wash hands before returning

What Will That Meeting Cost You?

By Mel Kleiman, President, Humetrics Before you call your next meeting, calculate the hourly salary/wage of all those attending and multiply by the number of hours you think it will take. This exercise will usually make you reconsider. However, if a meeting is really needed, you can make it shorter by doing one or all

Current Affairs

By Tony Huppert The local coffee shops, which are full of educated advisors, have been addressing the current affairs of the U.S., including the upcoming presidential election. The negative opinions outweigh the positive by a large margin with no margin for error. The positive-minded people are afraid to mention any positive news for fear of

Don’t Help Your Competition…

By Mel Kleiman, President, Humetrics When you get a call asking for a reference on a STAR employee who left you, you’ve just been put on notice that he or she is looking for a new job. So, before you share any information, tell the caller that you will have to call the former employee

Give Your Team Something or Someone to Beat

By Mel Kleiman, President, Humetrics In sports, the goal is always clear cut… outscore the opponent. You can motivate your work team in a similar way. Whether it’s to outperform a competitor or beat last year’s production record, when you give your employees a definite, measureable target, everyone will pull together and get behind the

Mass Markets are Dead, Long Live the Mom and Pops

By Bill Scott, President, StoreReport LLC Last week, a friend was complaining about the fact that he had gained thirty-pounds since Christmas, and he didn’t know where it came from. Neither could he recall any unintentional life changes. He didn’t sit down and eat one, 30-pound meal in a single sitting, that’s for sure. If

What C-Stores Can Learn From Submarines

By John Lofstock, Editor-in-Chief, Convenience Store Decisions Famed management consultant Peter Drucker once said, “The productivity of work is not the responsibility of the worker, but of the manager.” This is especially true with younger employees who often lack workforce experience. This is where great leadership can have its biggest impact. Setting expectations for your

Survey Says It’s Card Companies Who Are Holding Up Chip Cards

By Mallory Duncan, Senior Vice President and General Counsel, The National Retail Federation A new NRF survey proves what we’ve been saying for months about conversion to the new chip-and-signature credit cards – that retailers have done their part and it’s the card industry that’s dropped the ball. The survey, conducted in May and June,

C-Store Sales 2016 May-June Comparisons

Summer is most definitely here. By Bill Scott, President, StoreReport LLC The undisputed winner for June was Nestle Pure Life Water, which rose from position 644 in May to position 86 in June–a whopping gain in rank of 558 positions. Second place was not even close. Black and Mild (UPC 070137804727) rose to position 99

US Wholesale Gasoline Prices Decline in June despite Demand Surge

Fuel Marketer Intelligence: Supply Chain Dynamics to Retail Fuel Prices By Brian Milne, Editor, Schneider Electric Preliminary data indicates gasoline demand in the U.S. reached a record weekly high in June, and travel demand over the Independence Day holiday weekend is expected to climb to an all-time peak, as historically low retail gasoline prices for early

Industry Advocacy Needed

Committee work and share groups allow c-store stakeholders to impart ideas and information for the betterment of everyone. By Fran Duskiewicz I worked for Nice N Easy for 30 years. For 20 of those years, it seemed as though I spent as much time on activities and projects outside of our company on things that

The Benefits of Access Control Security Systems for C-Stores

By David Hochman, Founder, DJH Marketing Communications Everything from limiting the points-of-entry, to controlling which employees have access to high-value storage rooms, access control solutions can cover many different aspects of convenience store security and risk management. The convenience store category collectively faces a number of challenges with regards to building access control to consider.

The Pursuit of “Healthy” Prepared Foods

To succeed at better-for-you food sales, retailers should consider some requirements consumers hold true.  By Tim Powell There are few topics that garner as much attention, disagreement and misunderstanding in the c-store foodservice channel than the idea of “healthy” food. The common belief in foodservice as a whole is that consumers request one thing and

Fueling the Marketplace

Has the branded retail business become a house of cards?   By Mark Radosevich Several major oil companies are expending exorbitant sums to shore up their market positions around the country. A Southeastern marketer told me recently that the deals being offered to brand-switch one of his 60,000 gallon/month dealer accounts was “simply unprecedented.” Some offers

Fountain of Opportunity

Summer is a great time for c-store offerings—few of which are more refreshing and profitable than fountain drinks. By Jim Callahan Have you noticed all the beverage specials that bubble to the surface at convenience stores, and other retail establishments, during this time of the year? Summer weather is a natural fuel for the sale

The Reinvention of Retail Calls For Innovation

By Bill Scott, President, StoreReport LLC “Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don’t have an innovative company, coming to work every day to find a better way, you don’t have a company. You’re getting ready to die on the vine.”  -Jack Welch We’ve all

Best Practices for Refrigerant Leak Detection: What Retailers Need to Know

Do you have a refrigerant leak detection program in place? By John Wallace, Director of Innovation, Emerson Climate Technologies Retail Solutions The Savings – and Costs – Associated with Refrigerant Leaks Effective refrigerant leak detection strategies can help retailers with savings not only at the individual store level, but across an entire enterprise. Refrigerant leaks

The Responsibility that Comes with Leadership – Retail Reinvention

By Bill Scott, President, StoreReport LLC Recently, someone posted an article on ‘Leadership’ in our LinkedIn forum, ‘Convenience Store Supply Chain Management.’ David Marcotte posted an excellent response. Last night, as I was trying to get to sleep, the thought kept running through my head that leadership is a result, more so than it is

Assessing and Changing Culture

The culture of your organization impacts everything, from customer satisfaction and employee engagement to overall sales. By David Hite The one constant that I’ve experienced in every organization and industry that I’ve worked in is that change is inevitable. Today, organizations must change frequently to keep up with competition, workforce diversity, technology and regulatory pressures.

USDA Cochran Fellowship Seminar

By Bill Scott, President, StoreReport LLC We had a great seminar in Dallas this week, hosted by Dr. Deacue (DQ) Fields and Dr. Ron Rainey, and held at the Embassy Suites in Irving, Texas. The program was made possible by the U.S. Department of Agriculture through the Cochran Fellowship Program. The topics included, Overview of

A Modest Tool to Ward Off Crime

GPS technology helps Mac’s Convenience Stores fight back against cigarette theft. By Sean Sportun The convenience store environment is a unique business model for a security professional. So, when it comes to preventing crime and protecting our employees we know we need to consistently evaluate our current practices and think outside the box. Two of

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