Definition of Prepared

By Tony Huppert, CEO of Team Oil Inc. I have had numerous conversations regarding the education of our nation’s work force. Educators are constantly trying to convince me every student needs to go on to higher education, tech school or a university to be prepared for what life throws their way. I beg to differ. A

Miracles Rarely Happen

By Bill Scott, President, StoreReport LLC Thirty years ago, I lived in a small community between Dallas and Ft. Worth, Texas known as Bedford. I was at the height of my career. I had 360 customers who had purchased and were using my software to run their oil distribution companies and convenience stores. I had

Have U.S. Gasoline Prices Peaked?

Fuel Marketer Intelligence: Supply Chain Dynamics to Retail Fuel Prices By Brian Milne, Editor, Schneider Electric Gasoline consumption in the U.S. this year is expected to climb to a record high, yet aside from some remaining pass through costs the U.S. retail gasoline price average might be nearing a short-term peak as surplus inventory caps the

Greed Could Be Killing Our Industry

By Bill Scott, President, StoreReport LLC Every now and then I get a request from a vendor that wants to know how their products are selling in our customers’ stores. I don’t mind providing that information. It’s a simple task and if the short amount of time I spend helps our customers, then all the

FDA’s Deeming Regs and What You Should Know

Recently, the U.S. Food and Drug Administration authorized final deeming rules that pertain to other tobacco products—most which are important contributors to convenience store sales. Thomas Briant, executive director of the National Association of Tobacco Outlets (NATO), answered questions about specifics that c-stores should be aware of. By Dave Bennett, Senior Editor Convenience Store Decisions

Retailers Have Critical Role

The final rule sets the foundation for the FDA’s science-based regulation of all tobacco products, including e-cigarettes. And retailers have an important role in keeping tobacco products out of the hands of children. By Mitch Zeller Tobacco retailers have played a critical role, under the Family Smoking Prevention and Tobacco Control Act (Tobacco Control Act),

E-Cigarettes Come Under Scrutiny

Though the FDA finalized the rule extending its regulatory authority over electronic cigarettes, many questions still remain. By Anne Flint As a long time buyer of tobacco products, Cumberland Farms finds the current state of electronic cigarettes to be very unsettling. This has been an important segment for us that has enhanced category margins and

Seeing the Glass Half Full

Being upbeat can help a retailer’s vision for the future. By Jim Callahan It is said that, “A pessimist sees the difficulty in every opportunity,” while “an optimist sees the opportunity in every difficulty.” I’ve encountered so many intelligent and impactful individuals during my 48-year journey in the convenience store industry and, I am struck

Workplace Conflict?

By Mel Kleiman, President, Humetrics According to recent reports, managers spend over 35% of their time dealing with workplace conflict. So, once it’s begun, how do you stop the wars between workers? Here’s a suggested method: Bring the conflicting parties together. Never meet with them separately. Let each person tell his or her side of

If You Could Only Get One Thing Done Today, What Would it Be?

By Mel Kleiman, President, Humetrics I don’t really care what your answer to this question is, and I am not going to suggest any answers. The power is in the question itself. Not just this question, but any question that challenges the way we work, the way we think, the way we act and the

Experience or Talent?

By Mel Kleiman, President, Humetrics Skim through online job ads and you’ll find about 95% of them have one word in common: “Starting wages based on experience…” “Looking for experienced, energetic servers and kitchen staff…” “We are currently seeking an experienced office assistant…” Why is it that experience is so often our number one criteria?

Emotion and Logic

By Bill Scott, President, StoreReport LLC Recently, I posted a link to an article regarding the effects Amazon has had on retailers. Many of you will suggests that Amazon has had little effect on the convenience store industry. On its surface I would agree… kind of. But I would also append that remark with the

Imagination Can Be A Dangerous Toy

By Bill Scott, President, StoreReport LLC As I write this first sentence, I am not even sure I will publish it. My computer is a vast landscape, consisting of words in the form of sentences, paragraphs, articles and partially written books that even I have forgotten. The truth is, my trusty computer made its way

NAG Continues its Support of Higher Education

By John Lofstock, Editor-in-Chief, Convenience Store Decisions As the founder of Nice N Easy Grocery Shoppes, John MacDougall was a longtime supporter of the National Advisory Group (NAG). In his personal life, he was also a strong supporter of higher education. To remember John’s work and his longtime support of NAG, we are proud for

Gears That Keep Technology Moving

Industry standards improve profitability by reducing costs and improving competitiveness. By Ed Collupy Standards, in my early days of retailing, were always there to set expectations, something to work by, and measure compliance success with. Then I learned about technical standards. NAXML, EDI, ISO, ARTS, PCI—and the acronyms go on. These weren’t as easy to

Don’t Let Recent Fuel Margins Make You Complacent

By Jon Scharingson, Renewable Energy Group Inc. The low fuel prices of the past two years have been good news for the convenience stores. A drop in prices typically leads to increased profitability for retailers, even though many consumers wrongly assume the opposite is true. Also, if a c-store can get someone to the pump, the chances

Leadership and Convenience Store Employees

By Bill Scott, President, StoreReport LLC For over three decades, I have tried, in vain, to identify the method that guides most convenience store operators in the business of managing their employees. Is there a standard manual somewhere that I have neglected to read? Some empirical research that could assist employers in the employee management

The Ladder To Success Is…

a journey of a thousand miles begins with a single step ~ Laozi By Bill Scott, President, StoreReport LLC When Wilbur and Orville Wright set out to build their flying machine, I doubt seriously they were thinking about walking on the moon. They merely wanted to get a new prospective on their environment. It might

Are You Paying a Hidden “Employer Brand Penalty?”

By Mel Kleiman, President, Humetrics If your organization doesn’t have a well-known, positive “employer brand” (if it is not known as a great place to work) you undoubtedly are paying a penalty. Employers with great reputations can both spend less on employee recruiting and pay less than top dollar to hire the best. If your

Leverage the Law of Reciprocity

By Mel Kleiman, President, Humetrics Last week, I met Michelle at an upscale resort hotel where she is working part-time as a server. This is her second job. For the last two years, her primary employer has been a family-style steak restaurant (high volume, low price). Michelle told me she took the resort job just

Undercover Not-Yet-the-Boss

By Mel Kleiman, President, Humetrics You may want to try this idea from one of the frontline managers I worked with recently… When she gets an applicant who is working elsewhere, she does a brief telephone screen first and, if she is still interested in the applicant, she goes to that person’s place of work

You Cannot Motivate a Rock*

By Mel Kleiman, President, Humetrics You can promise the rock a reward or you can threaten to punish it, but, no matter what you do, that rock just ain’t gonna move. The only way to make a rock move is to pick it up yourself and move it out of your way. (*In this analogy,

What Are You Doing Wrong?

By Mel Kleiman, President, Humetrics If you don’t know the answer to this question, how can you possibly expect to get any better? If you want to improve and/or excel, you need to ask your boss, your coworkers and your employees questions like: What could I be doing better or differently? How could I improve

Before You Think Outside the Box, Look Inside It

By Mel Kleiman, President, Humetrics Before you place a recruiting ad for a new employee, be sure to look at the people already on board. Perhaps someone on staff could easily do the job, or there may be someone this job would be a stretch for, but who deserves the opportunity to grow. Promoting from

Fix the Problem, Not the Blame

By Mel Kleiman, President, Humetrics Dissatisfaction with bosses or coworkers is one of the most common reasons people leave their jobs. So, at some point in time, you are more than likely to find yourself saddled with a rude or inconsiderate boss, or a lazy co-worker, who isn’t pulling their fair share or who indulges

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