Bad Inventory Management Leads To More Employee Theft

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Starting and running a business is not for sissies. I know, because during my life I have started several. 38 years ago I finally got it right. There’s an old saying that goes, “If you want to start a perfect company, start your third one first.”

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Baby Boomers Not the Lost Generation Yet

Though more c-stores strive to attract a younger customer base, older patrons are just as valuable. By Fran Duskiewicz Often we read in the trade journals about what the convenience industry should do to attract and keep the latest generation of customers. I’ve been around long enough to remember seminars about Gen X, Gen Y, Echoes,

Gassing Up on Earlier Lessons

The convenience store industry should take a chapter from the big automakers’ book and adopt the stellar performance of our industry’s current “Big Seven” c-store operators. By Jim Callahan The fuel shortage that occurred in the 1970s changed the perception of foreign compacts and their superior fuel mileage. America’s gas guzzlers quickly lost favor as

How a New Overtime Rule Could Complicate the New Year

Under a new federal proposal, each newly-eligible employee will cost a store operator at least $5,000 more in overtime yearly, adding hundreds of millions of dollars of additional expense within the c-store industry. By Mark Radosevich A review of legislative issues underscored by the Petroleum Marketers Association of America attests to the wide array of

How To Do More With Less

By Mel Kleiman, president, Humetrics It is not about doing things right; it is about doing the right things. Year-end is a great time to look at all your activities and tasks and ask yourself the following questions: Is this activity adding real value? Who benefits from this activity? What are the consequences if I/we

New Year Brings New Opportunities

Solid social media platform is crucial in this digital age. By John Lofstock, Editor Despite fast-changing customer expectations, shortened product and retail life cycles and rapid technological advancements, many retailers have not taken advantage of opportunities to innovate. By applying new perspectives to established ways of doing business, convenience store retailers can strengthen their competitive

What’s Behind America’s Fascination With Heroes?

By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. Recently, I came upon a list of heroes with over 100 names. I suppose heroes exist in the eyes of the beholder. There is no greater hero (man or woman) than one who forfeits their lives so that others may live. Maybe that should be

Take a Tip from Your Medical Practitioner

By Mel Kleiman, president, Humetrics When you are asking for information, skip saying things like: “How’s it going” or “Is everything okay?” All you’ll get are answers like: “Fine” and “Yes.” To elicit meaningful feedback, do what doctors do when they want to assess how much pain a patient is experiencing and ask: “On a

Unwrap the eB2B Gift

By Ed Collupy, executive consultant, W. Capra Consulting Group It’s the time of year of giving and reflection—throughout the convenience store industry people come together in many different forums and give of their time to help each other and you. As I look back on 2015 one group that has been hard at work advocating for

Fueling Innovation in 2016: Top 5 Trends in Convenience Retail

By Marek Polonski, senior vice president, Applied Predictive Technologies Over the past 12 months, the industry has been abuzz with M&A activity, new in-store technologies and oscillating fuel prices. As the rate of innovation continues to increase, there will be a number of opportunities for convenience retailers to gain a competitive advantage, but only if

Skills, Experience and Even Talent Are No Match for Attitude

By Mel Kleiman, president, Humetrics The race  to hire for either skills or experience is over. Today, it’s all about hiring attitude and talent. So, what is the difference? A skill is the ability to do a particular task, like the ability to drive a truck, design a building or cut hair. Experience hones those

What If You Used This Ad to Recruit Your Next New Hire?

By Mel Kleiman, president, Humetrics A   NOTICE TO ALL JOB APPLICANTS FROM THE OFFICE OF THE PRESIDENT: We expect 100% accountability. All of our employees accepted employment here knowing we expect them to be 100% accountable, 100% of the time. We only pay for results! We will not pay for excuses! We will not pay for blaming! We

Are You Refusing to Help Your Employees Grow?

By Mel Kleiman, president, Humetrics You do your organization and your employees a tremendous disservice if you avoid correcting and improving performance, behaviors and processes. If you want to grow the organization, you must grow your people. And, to do that, you cannot be reluctant to share your experience and expertise. While it’s good to “catch

How To Recruit 101

By Mel Kleiman, president, Humetrics Here’s a timely reminder to help you compete for the best of those left in the rapidly evaporating labor pool… Get creative with your recruiting ad headlines; make them fun and exciting. For example:  “Truck Driver” becomes “Master of the Road,” and “Restaurant Manager” becomes “Director of Fun and Food.”

How To Prepare For The New Year

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Would you believe it? Another year is sliding down the proverbial tube of history. Here are some things to think about before you start your New Year: I will remove every item in my stores that hasn’t sold in the past 90 days 70% of

A No Brainer

By Tony Huppert, CEO of Team Oil Inc. I recently read an article on the ongoing battle between the brick and mortar stores and online stores over sales tax collection. Services supplied to the State are normally reimbursed financially according to the service rendered. That’s the real issue. The main reason online stores do not want

Top 100 Sellers In 33 C-Stores Located In Mississippi, November 2015

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. This is the 3rd in a series of sales sorted by rank for the current and previous months. This month we are featuring the November 2015 rankings compared to the October 2015 ranks. The Change +/- Column is the number of positions gained or

The One Word Exercise

By Mel Kleiman, President, Humetrics If you find yourself easily distracted by the overwhelming amount of possibly important, but definitely not urgent, information we’re all asked to deal with every day, here’s a simple exercise that can help keep you focused as well as help guide your decision-making process… Ask yourself, “What one word would I

C-Stores: Sustaining a Relationship with Hispanics

Strategies to attract new users, upscale stores and expand must incorporate Hispanics By Tim Powell, Vice President of Consulting, Q1 Food and Beverage Practice A few years ago, Walmart dabbled in copying Target’s “upscale” success by catering to a higher income segment. Walmart implemented many of the same strategies as Target throughout its furniture, apparel

Uncommon Common Sense

By Mel Kleiman, President, Humetrics Make it a practice to tell your people that the things you need them to do are hard, even when you know the tasks at hand are easy. Here’s why: Rabbi Chefitz had all the Cub Scouts sit in a circle with a big tom-tom in the center. He beat a particular

Are You Focused on the Right Things?

By Mel Kleiman, President, Humetrics Headlines are always devoted to whatever it is that happens to be scaring the pants off us today (a disease like Ebola, global warming, the economy, etc.) while, in fact, approximately 3,300 deaths occur every day worldwide due to road accidents. So, why aren’t we on high alert about this much more probable “clear and present danger” as well? My point here

It’s That Time of Year Again

By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. The phrase “Merry Christmas,” has become more of a political hot potato than ever before. Oh boy, here we go. Another fine mess we have gotten ourselves into. Whoever thought a two-word phrase might be used to inadvertently limit the customers that come into our

Preparing Young Leaders for Future Challenges

Taking a closer look at the young executives and up-and-comers making their mark at chains across the country. By John Lofstock, Editor Throughout my 20 years of covering the convenience store industry, I’ve had the opportunity to meet some amazing people, develop lifelong friendships and watch in awe as teams of experienced professionals have learned

How to Put Yourself Out of Business

By Mel Kleiman, President, Humetrics I was in Boston recently when  three local businesses made “breaking news” due to their failure to pass random testing for tobacco and liquor sales compliance regulations. ​ Everyone knows without being told that it’s illegal to sell these products to minors, right? So, what on earth went wrong? In HR talk, it’s called non-compliance to structure, and,

Have You Heard About “Firm 40” Policies?

By Mel Kleiman, President, Humetrics According to a recent Gallup survey, full-time, employed Americans work an average of 47 hours a week. That’s nearly a full day longer than what was once the standard schedule ─ the classic, five-day, 40-hour workweek. Lately, however, in response to productivity studies and the ability of family-friendly policies to

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