The Benefits of Access Control Security Systems for C-Stores

By David Hochman, Founder, DJH Marketing Communications Everything from limiting the points-of-entry, to controlling which employees have access to high-value storage rooms, access control solutions can cover many different aspects of convenience store security and risk management. The convenience store category collectively faces a number of challenges with regards to building access control to consider.

The Pursuit of “Healthy” Prepared Foods

To succeed at better-for-you food sales, retailers should consider some requirements consumers hold true.  By Tim Powell There are few topics that garner as much attention, disagreement and misunderstanding in the c-store foodservice channel than the idea of “healthy” food. The common belief in foodservice as a whole is that consumers request one thing and

Fueling the Marketplace

Has the branded retail business become a house of cards?   By Mark Radosevich Several major oil companies are expending exorbitant sums to shore up their market positions around the country. A Southeastern marketer told me recently that the deals being offered to brand-switch one of his 60,000 gallon/month dealer accounts was “simply unprecedented.” Some offers

Fountain of Opportunity

Summer is a great time for c-store offerings—few of which are more refreshing and profitable than fountain drinks. By Jim Callahan Have you noticed all the beverage specials that bubble to the surface at convenience stores, and other retail establishments, during this time of the year? Summer weather is a natural fuel for the sale

The Reinvention of Retail Calls For Innovation

By Bill Scott, President, StoreReport LLC “Innovation is not a big breakthrough invention every time. Innovation is a constant thing. But if you don’t have an innovative company, coming to work every day to find a better way, you don’t have a company. You’re getting ready to die on the vine.”  -Jack Welch We’ve all

Best Practices for Refrigerant Leak Detection: What Retailers Need to Know

Do you have a refrigerant leak detection program in place? By John Wallace, Director of Innovation, Emerson Climate Technologies Retail Solutions The Savings – and Costs – Associated with Refrigerant Leaks Effective refrigerant leak detection strategies can help retailers with savings not only at the individual store level, but across an entire enterprise. Refrigerant leaks

The Responsibility that Comes with Leadership – Retail Reinvention

By Bill Scott, President, StoreReport LLC Recently, someone posted an article on ‘Leadership’ in our LinkedIn forum, ‘Convenience Store Supply Chain Management.’ David Marcotte posted an excellent response. Last night, as I was trying to get to sleep, the thought kept running through my head that leadership is a result, more so than it is

Assessing and Changing Culture

The culture of your organization impacts everything, from customer satisfaction and employee engagement to overall sales. By David Hite The one constant that I’ve experienced in every organization and industry that I’ve worked in is that change is inevitable. Today, organizations must change frequently to keep up with competition, workforce diversity, technology and regulatory pressures.

USDA Cochran Fellowship Seminar

By Bill Scott, President, StoreReport LLC We had a great seminar in Dallas this week, hosted by Dr. Deacue (DQ) Fields and Dr. Ron Rainey, and held at the Embassy Suites in Irving, Texas. The program was made possible by the U.S. Department of Agriculture through the Cochran Fellowship Program. The topics included, Overview of

A Modest Tool to Ward Off Crime

GPS technology helps Mac’s Convenience Stores fight back against cigarette theft. By Sean Sportun The convenience store environment is a unique business model for a security professional. So, when it comes to preventing crime and protecting our employees we know we need to consistently evaluate our current practices and think outside the box. Two of

Definition of Prepared

By Tony Huppert, CEO of Team Oil Inc. I have had numerous conversations regarding the education of our nation’s work force. Educators are constantly trying to convince me every student needs to go on to higher education, tech school or a university to be prepared for what life throws their way. I beg to differ. A

Miracles Rarely Happen

By Bill Scott, President, StoreReport LLC Thirty years ago, I lived in a small community between Dallas and Ft. Worth, Texas known as Bedford. I was at the height of my career. I had 360 customers who had purchased and were using my software to run their oil distribution companies and convenience stores. I had

Have U.S. Gasoline Prices Peaked?

Fuel Marketer Intelligence: Supply Chain Dynamics to Retail Fuel Prices By Brian Milne, Editor, Schneider Electric Gasoline consumption in the U.S. this year is expected to climb to a record high, yet aside from some remaining pass through costs the U.S. retail gasoline price average might be nearing a short-term peak as surplus inventory caps the

Greed Could Be Killing Our Industry

By Bill Scott, President, StoreReport LLC Every now and then I get a request from a vendor that wants to know how their products are selling in our customers’ stores. I don’t mind providing that information. It’s a simple task and if the short amount of time I spend helps our customers, then all the

FDA’s Deeming Regs and What You Should Know

Recently, the U.S. Food and Drug Administration authorized final deeming rules that pertain to other tobacco products—most which are important contributors to convenience store sales. Thomas Briant, executive director of the National Association of Tobacco Outlets (NATO), answered questions about specifics that c-stores should be aware of. By Dave Bennett, Senior Editor Convenience Store Decisions

Retailers Have Critical Role

The final rule sets the foundation for the FDA’s science-based regulation of all tobacco products, including e-cigarettes. And retailers have an important role in keeping tobacco products out of the hands of children. By Mitch Zeller Tobacco retailers have played a critical role, under the Family Smoking Prevention and Tobacco Control Act (Tobacco Control Act),

E-Cigarettes Come Under Scrutiny

Though the FDA finalized the rule extending its regulatory authority over electronic cigarettes, many questions still remain. By Anne Flint As a long time buyer of tobacco products, Cumberland Farms finds the current state of electronic cigarettes to be very unsettling. This has been an important segment for us that has enhanced category margins and

Seeing the Glass Half Full

Being upbeat can help a retailer’s vision for the future. By Jim Callahan It is said that, “A pessimist sees the difficulty in every opportunity,” while “an optimist sees the opportunity in every difficulty.” I’ve encountered so many intelligent and impactful individuals during my 48-year journey in the convenience store industry and, I am struck

Workplace Conflict?

By Mel Kleiman, President, Humetrics According to recent reports, managers spend over 35% of their time dealing with workplace conflict. So, once it’s begun, how do you stop the wars between workers? Here’s a suggested method: Bring the conflicting parties together. Never meet with them separately. Let each person tell his or her side of

If You Could Only Get One Thing Done Today, What Would it Be?

By Mel Kleiman, President, Humetrics I don’t really care what your answer to this question is, and I am not going to suggest any answers. The power is in the question itself. Not just this question, but any question that challenges the way we work, the way we think, the way we act and the

Experience or Talent?

By Mel Kleiman, President, Humetrics Skim through online job ads and you’ll find about 95% of them have one word in common: “Starting wages based on experience…” “Looking for experienced, energetic servers and kitchen staff…” “We are currently seeking an experienced office assistant…” Why is it that experience is so often our number one criteria?

Emotion and Logic

By Bill Scott, President, StoreReport LLC Recently, I posted a link to an article regarding the effects Amazon has had on retailers. Many of you will suggests that Amazon has had little effect on the convenience store industry. On its surface I would agree… kind of. But I would also append that remark with the

Imagination Can Be A Dangerous Toy

By Bill Scott, President, StoreReport LLC As I write this first sentence, I am not even sure I will publish it. My computer is a vast landscape, consisting of words in the form of sentences, paragraphs, articles and partially written books that even I have forgotten. The truth is, my trusty computer made its way

NAG Continues its Support of Higher Education

By John Lofstock, Editor-in-Chief, Convenience Store Decisions As the founder of Nice N Easy Grocery Shoppes, John MacDougall was a longtime supporter of the National Advisory Group (NAG). In his personal life, he was also a strong supporter of higher education. To remember John’s work and his longtime support of NAG, we are proud for

Gears That Keep Technology Moving

Industry standards improve profitability by reducing costs and improving competitiveness. By Ed Collupy Standards, in my early days of retailing, were always there to set expectations, something to work by, and measure compliance success with. Then I learned about technical standards. NAXML, EDI, ISO, ARTS, PCI—and the acronyms go on. These weren’t as easy to