How To Attract More Job Applicants

By Mel Kleiman, founder Humetrics When it comes to getting potential employee referrals, use all of your connections — present employees, vendors and customers. And don’t overlook your business and social networks. Go through your contact database and identify everyone who may know someone like the person you want to hire. Send them an email

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Vendor Managed Inventory Cuts Delivery Costs By 50% (Or More)

By Bill Scott, President, StoreReport LLC The low fuel costs of late have been a godsend for many suppliers, but it’s only a temporary respite, which will end as soon as fuel prices start rising again. While the experts keep touting the tremendous savings to be received from the supply chain, they mostly ignore the

Behavioral Products, a New Science In Retailing

By Bill Scott, President, StoreReport LLC Recently, my friend Mel Haynes Sr. and I have been having conversations regarding how products can affect behavior in retail. I will call these ‘Behavioral Products.’ I have often said that all products are interlinked with every other product in one way or another. Sometimes the link is glaringly

Manager Profiling Made Easy

It takes experience to identify certain managerial styles, and a strong will to overcome them. By Fran Duskiewicz One mistake newly promoted supervisors often make is believing that they can change managers who might have some issues in management style. Sometimes, with added responsibility and power, they approach dealing with these issues in a rather

Innovative Shopping Mall: A Selling & Buying Experience

By Ed Collupy, executive consultant, W. Capra Consulting Group There was a long line when I ordered my coffee at the airport, but it moved pretty well. I placed my order, paid cash and proceeded to the pickup area. The baristas prepared a variety of drinks, placing them in a random fashion on the counter as

A Closer Look At The Biodiesel Production Process

By Jon Scharingson, Renewable Energy Group Inc. I know there are still questions about the quality of biodiesel, at least in some corners of the fuel, fleet and c-store industries. I also know that those concerns are largely based on misconceptions. This is, after all, the first EPA-designated advanced biofuel to be produced on a

Analyzing Inventory Can Be a Blast!

By Bill Scott, President, StoreReport LLC WE ALL KNOW that beer sells better on a hot weekend, don’t we? And sticky-buns sell better in the morning than in the afternoon and evening. Depending on your area, Coca Cola 16 ounce may be the best seller, and Marlboro Light 100’s — you can’t keep enough of

January/February Comparison Sales Based on Sales From 33 C-Stores in Southern Mississippi

By Bill Scott, President, StoreReport LLC Sales comparisons are in for the previous two months. Not a lot of surprises in February. ‘Pall Mall Blue 100 .50 Off Deal’ dropped off the Top 100 List this month after showing a strong showing in the previous month; however Pall Mall Blue 100 HP did well, jumping up

Turns * Margin = Profit

By Bill Scott, President, StoreReport LLC One of my favorite sales stories is the one about the new salesman that was constantly nagged by his superior to make more sales calls. On his first day, he made five sales calls and was told that if he wanted to make it in the company, he would

Vote Your Industry This Election

This year’s political election is one race that c-store members can influence for the betterment of the industry. By Jim Callahan It’s election year and certainly this time around it’s critically important that each and every one of us get invested and involved in the industry that provides our livelihood—if you’re not actively involved already.

Priority = Do the Right Thing

By Ed Collupy, executive consultant, W. Capra Consulting Group Over the years I’ve always had a book or two on my desk at work and near my comfy spot at home. Some I started and put aside, others I read in a couple of days, but many took time to get through. I read to

RBOB Futures Steps on the Gas in Ushering in March

By Brian Milne, Editor, Schneider Electric Bullish seasonal features are now the driving force in the U.S. gasoline market, and speculators have already positioned for the price advance off February lows, with those lows likely to endure for several weeks. Considering the calendar, the lows plumbed in February might very well persist through 2016 and the

Are You Doing the Right Things in the Best Possible Way?

By Mel Kleiman, president, Humetrics As the old saying goes: “You cannot do more with less.” In other words, instead of cutting this and trimming that, look at doing it better or differently. Ask: “Are we doing the right things,” and, if we are, “can we do them another faster/better/cheaper way?” Creative problem solving is

First Things First

By Mel Kleiman, president, Humetrics As I see it, some of the biggest wastes of any organization’s time and resources are: The flood of incoming, unimportant email Meetings over 60 minutes long Firefighting (reacting to events that seem like emergencies) To avoid falling into to these distracting traps, come up with a list of the

What Is The Worst Mistake You Can Make?

By Mel Kleiman, president, Humetrics Not doing everything in your power to make sure you and your managers are great coaches is the worst business mistake you can make. Although not everyone can be a great leader, most of us can be great coaches. A great coach knows how to pick the best players, find

Why Innovation Is So Important

By Mel Kleiman, president, Humetrics What got you here will not keep you here or take you to the next level. If you’re not changing and evolving, the world is going to pass you by. Of the three giant retailers that were startups in 1961, K-Mart is not even in the 2015 list of Top

Are You Focused on the Right Things?

By Mel Kleiman, president, Humetrics Where is your focus? Is it on staving off the impacts of the economy and/or the competition instead of on what you can do to improve the experiences of your customers and your employees? If so, to really get ahead of the game, I suggest you focus on the latter —

The Dos and Don’ts of Internet Job Postings

By Mel Kleiman, president, Humetrics While this is not an endorsement for the Indeed job board, they just issued a set of guidelines I encourage everyone to use when posting your firm’s job openings online… “Indeed is the number one job site in the world and the recruitment tool of choice for all kinds of

Values vs. Culture Fit

By Mel Kleiman, president, Humetrics Often, interviewers try to determine how well an applicant would fit the existing corporate culture by asking questions like: “Are you willing to work late hours?” “Do you prefer to be part of a team or to work independently? Is it important to you to have a private work space?”

How to Pump Up Profits

By Mel Kleiman, president, Humetrics Trying to cut costs and/or services to increase or maintain profitability is a common, but mistaken strategy. Yes, there probably is fat that can be trimmed and we need to look at every line item expense, but if you compromise the customer and/or employee experience, you threaten the viability of

How to Formulate Success

By Mel Kleiman, president, Humetrics While you probably do extensive recordkeeping to track how well your team meets customer service standards and goals, I doubt you track how well you are doing when it comes to taking care of your internal customers — your employees. What are you doing to ensure they keep coming back

Tips For Convenience Store Robbers

By Bill Scott, President, StoreReport LLC  Nothing Surprises Me Anymore While doing research on convenience store robberies, I ran across a YouTube video that provides tips for convenience store robbers. Surprised? After watching this video, I realized how our preconceived notions serve to protect us from the real world at a cost of our own peril.

December/January Comparison Sales Based on Sales From 33 C-Stores in Southern Mississippi

By Bill Scott, President, StoreReport LLC Big changes in sales from December to January. Off the Top 100 list are Sprite two-liter, Funyuns, NEHI Peach 20 ounce, Camel Menthol Green HP, A&W Cream 20 ounce, Lighter BIC Mini, Tweaker en Drink, Marlboro 72s Gold HP, and A&W Root Beer. The big winner in January was

Three Industry Trends for Leading Convenience Stores to Consider

Convergence of store concepts, a focus on fresh foods and the impact of changing regulations. By Mark Dunson, President, Retail Solutions, Emerson Climate Technologies The convenience store space is continuing to evolve to keep up with industry trends and consumer demands. Today, some retailers are expanding their footprints, others are narrowing to niche markets, and some may even

How Pride Can Undo the Best and Brightest

Just when a company thinks it’s on top, that’s when it should take inventory of the basics. By Fran Duskiewicz Peter Tamburro, with whom I worked at Nice N Easy for almost 20 years, and I still get together now and then at Nice N Easy’s former executive meeting lounge, Graziano’s, in Canastota, N.Y. We

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