July 2016 Convenience Store Performance Results Are In

By Bill Scott, President, StoreReport LLC Summer is definitely here in the Southeast U.S., and you don’t have to go outside to realize it. Just one look into the inventory movement in our convenience stores tells the story. The skirmish over what products are selling the most is concentrated in the cold liquids department. Remember,

How to Drive Traffic with Pokémon Go

A number of retailers are already taking advantage of the opportunities presented by Pokémon Go, and you can too. By FoodPros Pokémon Go is spreading at unprecedented rates. Walter Chen at Inc.com reported that as Pokémon Go users traverse their towns in search of Pokémon, local stores, restaurants, movie theaters and other businesses are capitalizing

RaceTrac Reflects the Future

RaceTrac Petroleum in the last few years has topped itself, which leaves something for other convenience stores to aspire to. By Jim Callahan I was seriously wowed recently and I loved every minute of it, and thought I’d share the occasion with you. On a beautiful night in historic Newnan, Ga., which is 30 minutes

Giving Back to the Communities You Serve

By John Lofstock, Editor-in-Chief Being a good corporate citizen isn’t something convenience store operators can take lightly. In fact, giving back to the community should be considered part of the cost of doing business, not to mention part of a company’s long-term mission In today’s competitive convenience store industry, your corporate values and what you

Public Speaking Is My Passion

By Bill Scott, President, StoreReport LLC I remember the first public speech I ever gave. It was in 1978 to a group of business people and professors at Colorado State University in Ft. Collins. It must have been a horrible sight to behold. I worked on my speech for a month, and read it as

Will Fewer Employees Become the Norm?

In the pursuit of efficiency, c-store operations are changing. But, is it for the better? By Fran Duskiewicz Near where I live, the Target and Walmart stores have installed self-checkout sections with scale scanners, payment systems and bagging units available 24 hours a day.  They’re always busy and customers seem comfortable with the process, handling

Why Do Your Employees Think You’re Rich?

Most of your store personnel are unaware of just how much money it takes to operate your business. By Mel Kleiman While your reality may be otherwise, your people probably think you’re rolling in dough simply because you write their paychecks. On top of that, you own your own business, drive a nice car and

Summer Hope Dashed as Gasoline Supply Swamps Market

Fuel marketer intelligence: supply chain dynamics to retail fuel prices. By Brian Milne, Editor, Schneider Electric Gasoline futures swung to a five-month low of $1.2760 gallon in ending July business before paring the decline on technical-driven short covering ahead of the August contract expiration, with the low plumbed during peak seasonal driving demand in the U.S.

Trend Watch — From Fresh Fruit to Renewable Fuel

Sustainability is on trend from what customers put in their bodies to what they put in their vehicles. By Jon Scharingson, Renewable Energy Group Inc. Think about one of the biggest trends in the convenience store industry: the addition of fresh and healthy food options. Now I’m going to tell you how that is related to your

EMV – A Journey to Learn From

The c-store industry isn’t the only one struggling to roll out EMV. By Ed Collupy Clearly there are more places where your EMV (Europay, MasterCard and Visa) chip card is being accepted, but there is still quite a road to travel before it is fully implemented. Convenience petroleum retailers aren’t alone with so few stores

The Awesome Power of Inventory

By Bill Scott, President, StoreReport LLC It was in the summer of 1984, 32 years ago, a time that preceded the commercial use of the Internet; when Microsoft Windows, Networking, Powerpoint, the World Wide Web, Web Browsers, E-mail, J-Peg images, Broadband, Google, Wi-Fi and “Keeping Up with the Kardashians” were yet to materialize. My newest

Stop Buying Inventory That Won’t Sell In A Delivery Cycle

By Bill Scott, President, StoreReport LLC While this rule may not apply to all types of retailers, in the convenience store environment, it makes a lot of sense. Aside from the fact that convenience stores generally have limited storage space, they are not receiving the margins necessary to offset the cost of maintaining overstock. But

Testing Foodservice Truisms

Q1 Consulting analyzes what consumers really want when it comes to prepared foods. By Tim Powell Q1 Consulting recently finalized its in-depth research into the convenience store prepared foods channel. The study investigated both retailers and shoppers, and tested many of the “truisms” of convenience stores—such as foodservice perception, freshness and any changes in the

Retailers Could Capitalize on the Pokémon Go Concept

By Andrew Levi, CEO of Blue Calypso While driving around, have you noticed more people outside standing in parks or on the street staring at their phones? The latest phenomenon, Pokémon Go, is creating a lot of buzz in the news right now as thousands of people of all ages are becoming obsessed with playing

How Employees Should Wash Hands

By FoodPros.com Are your employees washing their hands the right way? Share these handy tips on proper hand washing technique.  We all know the signs in public restrooms: “Employees must wash hands before returning to work.“  This is a good reminder, but maybe the sign should read: “How employees should properly wash hands before returning

What Will That Meeting Cost You?

By Mel Kleiman, President, Humetrics Before you call your next meeting, calculate the hourly salary/wage of all those attending and multiply by the number of hours you think it will take. This exercise will usually make you reconsider. However, if a meeting is really needed, you can make it shorter by doing one or all

Current Affairs

By Tony Huppert The local coffee shops, which are full of educated advisors, have been addressing the current affairs of the U.S., including the upcoming presidential election. The negative opinions outweigh the positive by a large margin with no margin for error. The positive-minded people are afraid to mention any positive news for fear of

Don’t Help Your Competition…

By Mel Kleiman, President, Humetrics When you get a call asking for a reference on a STAR employee who left you, you’ve just been put on notice that he or she is looking for a new job. So, before you share any information, tell the caller that you will have to call the former employee

Give Your Team Something or Someone to Beat

By Mel Kleiman, President, Humetrics In sports, the goal is always clear cut… outscore the opponent. You can motivate your work team in a similar way. Whether it’s to outperform a competitor or beat last year’s production record, when you give your employees a definite, measureable target, everyone will pull together and get behind the

Mass Markets are Dead, Long Live the Mom and Pops

By Bill Scott, President, StoreReport LLC Last week, a friend was complaining about the fact that he had gained thirty-pounds since Christmas, and he didn’t know where it came from. Neither could he recall any unintentional life changes. He didn’t sit down and eat one, 30-pound meal in a single sitting, that’s for sure. If

What C-Stores Can Learn From Submarines

By John Lofstock, Editor-in-Chief, Convenience Store Decisions Famed management consultant Peter Drucker once said, “The productivity of work is not the responsibility of the worker, but of the manager.” This is especially true with younger employees who often lack workforce experience. This is where great leadership can have its biggest impact. Setting expectations for your

Survey Says It’s Card Companies Who Are Holding Up Chip Cards

By Mallory Duncan, Senior Vice President and General Counsel, The National Retail Federation A new NRF survey proves what we’ve been saying for months about conversion to the new chip-and-signature credit cards – that retailers have done their part and it’s the card industry that’s dropped the ball. The survey, conducted in May and June,

C-Store Sales 2016 May-June Comparisons

Summer is most definitely here. By Bill Scott, President, StoreReport LLC The undisputed winner for June was Nestle Pure Life Water, which rose from position 644 in May to position 86 in June–a whopping gain in rank of 558 positions. Second place was not even close. Black and Mild (UPC 070137804727) rose to position 99

US Wholesale Gasoline Prices Decline in June despite Demand Surge

Fuel Marketer Intelligence: Supply Chain Dynamics to Retail Fuel Prices By Brian Milne, Editor, Schneider Electric Preliminary data indicates gasoline demand in the U.S. reached a record weekly high in June, and travel demand over the Independence Day holiday weekend is expected to climb to an all-time peak, as historically low retail gasoline prices for early

Industry Advocacy Needed

Committee work and share groups allow c-store stakeholders to impart ideas and information for the betterment of everyone. By Fran Duskiewicz I worked for Nice N Easy for 30 years. For 20 of those years, it seemed as though I spent as much time on activities and projects outside of our company on things that