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Why The Electronic Cigarette is a Tobacco Product

The battle against the FDA has gone on for many years and it’s not over, especially with e-cigs at the forefront. By Thomas Kiklas, Co-Founder, TVECA Recently, the Tobacco Vapor Electronic Cigarette Association (TVECA) was asked to participate at VapeWorld in Chicago. During a roundtable question and answer period there was great confusion as to

puzzle

Tackling Adversity

A positive attitude can help c-store employees thrive in the face of any obstacle. By Jim Callahan I recently came across a thought provoking and very astute quotation that captivated my attention, and since I have this great forum provided by Convenience Store Decisions, I thought I would share it because it relates as much

Embracing Safer Tobacco Products

Great strides have been made within the past five years to introduce new tobacco products that would, from my perspective, reduce harm when compared with traditional cigarettes. So despite all the naysayers and anti-tobacco crusaders—who care less about the health of smokers and more about their own agendas—safer tobacco products are a reality that convenience store

john

Are Your Lighting Project Timelines Stealing From Your Project Savings?

By John Loheit, director, marketing and customer incentives, EMC LLC. It was about a year ago that you realized the challenges in reading the manifests and inventory paperwork in the stocking aisles. Error rates had been increasing, and you’re sure it’s because your staff hasn’t been able to see what they’re doing. The decision you

Tony Huppert

Swipe Fees

By Tony Huppert, CEO, Team Oil Inc. The court ruling on Credit Card Swipe Fees is a double edge sword. The credit card companies, with their unlimited staff of lawyers and lobbyist, have convinced the politicians and courts of their expenses collecting and processing credit card transactions. If the cost of collecting and processing retailer’s

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Developing Committed Employees

Cultivating a competent workforce shouldn’t be a temporary exercise, but a long-term goal. By Jim Callahan There is an old story that states that the difference between involvement and commitment can best be explained by likening it to a breakfast of ham and eggs: While the chicken was certainly involved in the meal, the pig

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Mobile Payments Help Drive Customer Loyalty

By Mike Fletcher, general manager, InComm Digital Solutions. If the last decade was defined by online commerce, this one will surely be defined by mobile commerce. Research firm Gartner forecasts that 450 million users will comprise the mobile payments market by 2017—and that it will be worth $721 billion globally. One of the biggest drivers

JohnNew

Understanding Wawa’s Impact on Convenience Stores

By John Lofstock, Editor There was a time not all that long ago when convenience store employees and customers were looked down upon by the mainstream media and even those in the local community who viewed c-stores as unsafe and overpriced. But for the past two decades the industry has taken great lengths to renovate

Tony Huppert

Hypocrites Wage Interpretation

By Tony Huppert, CEO, Team Oil Inc.  The more some politicians push for an increase in the minimum wage the more I find it so hypocritical. Businesses provide internships to students and various other entry level applicants with pay. On the other hand, politicians have interns, pages and volunteers work for them with NO pay.

Tony Huppert

It’s Called Retail

By Tony Huppert, CEO, Team Oil Inc. The controversy over who charges sales tax and who doesn’t charge sales tax fascinates me, i.e., sales tax collected by brick and mortar, versus online, and in-state online, versus out of state, etc. The solution is simple, the 5th Amendment tells us: “No private property can be taken

teamoil

Destination ‘Seattle’

By Tony Huppert, CEO, Team Oil Inc. Spring Valley High School Ocean Science Team and coaches, representing the five-state Midwest, departed from the Team Oil Travel Center in Spring Valley, Wis. Monday April 28, 2014, at 4 a.m. As regional winners of the Sturgeon Bowl in Milwaukee, earlier this spring, they will be representing the

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Fleet Organizations Highlight Prevalent Problem of Fuel Invoice Inaccuracies

Recent survey shows nearly 40% of fleets are concerned invoices are inaccurate; while 38% plan to remedy the issue. By Ryan Mossman, vice president and general manager of FuelQuest’s Fuel Services. Fuel invoicing accuracy has been a challenge in the industry for quite some time. The levels of inaccuracies (anywhere from 10-25% or more) that

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The Numbers Don’t Lie

When analyzing sales performance and employees, retailers must set their personal feelings aside and study the data they have on hand. By Jim Callahan When it comes to understanding convenience store profitability, I have always relied on analyzing and digesting all of the data I can get my hands on. After all, the numbers don’t

Suresh BharadwajIndustry Principal  Retail CPG Logistics and Life Sciences Infosys (3)

Re-Imagining The C-store

By Suresh Bharadwaj, Industry Principal – Retail, CPG, Logistics and Life Sciences, Infosys C-store challenges In 2012, convenience stores outperformed grocery stores and drugstores in the U.S. both by dollar sales and volume growth. They netted $708.2 billion in revenue and $77.8 billion in gross profit. However, just this healthy financial picture doesn’t tell the whole story. For

Tony Huppert

My Hyperbole Confusion

By Tony Huppert, CEO, Team Oil Inc. I recently read an article about raising the federal gas tax by 15 cents a gallon.  The article goes on to say that by doing so it would more than double the current federal gas tax.  Federal gas tax is currently at 18.4 cents a gallon. I questioned

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Emphasizing Customer Service

Training employees to focus on providing outstanding service and maximizing the time you spend in your own stores is an investment that always pays off. By Jim Callahan In the retail business there are always tasks—extremely important tasks at that—that are time consuming and we’d rather not do. It’s then that we are tempted to

JohnNew

Understanding What Your Customers Want

By John Lofstock, Editor Shoppers come to convenience stores to get their needs met. But if retailers don’t fully understand what shoppers want, efforts to capture more of their business will probably miss the mark. In these tough economic times, where c-stores are already facing stiff competition,  it is critical that c-store operators have a

DavidHochman

What, There’s No App For That?

By David Hochman. With additional reporting by William Brucella Read any trade publication or Website that covers the retail industry and you’ll read about apps. A lot. Apps that let shoppers to select and purchase products all through their phones, all the while, providing a dynamic platform for stores and chains to engage more directly

Tony Huppert

Minimum Wage And Politicians

By Tony Huppert, CEO, Team Oil Inc. It amazes me how economists are called upon by the politicians for insight on raising the minimum wage.  The very people that are known for deadlock and ongoing partisan politics are calling on educated, figure-toting, research experts to give insight on the raising of the minimum wage and

Tony Huppert

Pipeline Versus Rail

By Tony Huppert, CEO, Team Oil Inc. In the discussion of the Keystone pipeline, many people think I’m against it because I ask questions.  In this “for or against” society, I have controversy surrounding me all the time because I ask questions.  I’m afraid to rely on what the “fors” say about the ones “against”

Tony Huppert

Sales Tax: Wrong Answer

By Tony Huppert, , CEO, Team Oil Inc. Every few years a presidential candidate, governor or other tax engineer has the vision that by increasing sales tax the government’s tax needs will be met. They call it a fair tax or some other name for the replacement for income tax or property tax. The issue

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There is Life After QuikTrip

When you have to compete against the best in the retail industry, follow best practices to maintain your market share. By Jim Callahan More than a year ago, I received a frantic call from a client informing me that QuikTrip had just been granted a building permit for a new store to be built in

JohnNew

Make Foodservice Your Q Factor

The convenience store and petroleum industry is as dynamic and diverse as it has ever been. I have been fortunate to have a front row view of the industry’s evolution through the years, first as a young child learning the automotive and fuel industry at my father’s stations in Mt. Vernon, N.Y., then as an

Vertically Integrating Your Brand Message

By John Matthews, founder and president of Gray Cat Enterprises, Inc. The concept of vertically integrating your brand message is clearly not new. Companies for years have embraced the concept that if you are going to communicate a brand message, it is best to communicate that same brand message throughout all customer touch points. The

Chasing The Shiny, New (Marketing) Object

By John Matthews is the founder and president of Gray Cat Enterprises Inc. I admit I like technology. I was one of the first adopters to laptops, mobile phones and social media. I remember joining LinkedIn when it had 3 million users – not the 200 million like it does today. Technology is a blessing

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