Adopters and Adapters

By Ed Collupy, executive consultant, W. Capra Consulting Group My recent business travels took me by my city neighborhood grammar school. It reminded me of the many yearly assignments to write a story about my summer vacation. My travels these past two summers have been to both new and familiar places and more car travel than

July/ August 2016 Comparisons Are In

By Bill Scott, president, StoreReport LLC Taking samples from 33 stores located in the southeastern U.S., the same Top Ten items held their own with the exception of 20/32 ounce Ice Cup dropping four positions and making way for Newport cigarettes moving up one position to command position number 10. Note: Not all of these

C-Store Technology Gets Convenient with the Internet of Things

By Paul Hepperla, vice president of North American solution sales, Emerson Climate Technologies Just as the Internet has revolutionized the everyday lives of consumers, the Internet of Things (IoT) is transforming operational performance for convenience stores. IoT is a network of physical items within the store – refrigerated cases, ovens and other facility systems – implanted

Short Squeeze Rallies Gasoline in August

Fuel Marketer Intelligence: Supply Chain Dynamics to Retail Fuel Prices By Brian Milne, Editor, Schneider Electric August marked the second highest market participation rate for the Reformulated Blendstock for Oxygenate Blending futures contract traded on the New York Mercantile Exchange on record, with a sleepy oversupplied gasoline market enlivened by speculation of upcoming coordinated action

Fighting Fire With Fire

Convenience stores can develop a social media program to work in their favor as long as they still employ quality customer service. By Jim Callahan Let’s review a long-time conception related to the all-important subject of customer service. Then we’ll delve into the idea of how providing great customer service has evolved from being very

C-Stores/Social-Media/Branding

There are some things we simply cannot live without. By Bill Scott, President, StoreReport LLC PART TWO The Worst Punishment of All Solitary confinement, isolation from all forms of human contact could be the cruelest punishment of all. While many of us enjoy the solitude of our quiet time alone, no human contact for an

How To Dress Roller Grill Items

It’s easy to get the perfect looking hot dog. Sharing useful tips with your customers will make you their first stop for roller grill items.  By Food Pros Getting that perfect hot dog condiment squiggle, whether it be ketchup or mustard–or both—is a great way to dress up your food, without a lot of effort,

How To Maximize Bratwurst Sales

Special topping suggestions can entice customers. By Food Pros Aug. 16 marked National Bratwurst Day. Beef up bratwurst sales with unique toppings and condiment combinations, whether you’re preparing them for the customer or adding to a condiment bar so customers can create their own. Check out the following topping suggestions to make bratwursts extra appealing

The Power of a System

By Mel Kleiman, President, Humetrics Systems are designed to achieve consistency and predictability and can range from simple, paper-and-pen checklists to complex software programs. Do you have the needed hiring systems in place to ensure you consistently hire STAR* employees? Where are your checklists when it comes to recruiting, screening, selecting, onboarding, and employee retention

Do You Know…

By Mel Kleiman, President, Humetrics Why the applicant accepted or turned down your job offer? How the applicants feel about your hiring system and interview process? How many of the applicants who turned you down took another offer from someone else, and why? If you don’t know, how are you ever going to improve your

Not to be Taken Lightly

By Mel Kleiman, President, Humetrics Whether you’re hiring a V.P. or a an entry-level clerk, never take your hiring RoadtoSuccessdecisions lightly. Both you and the job applicant expect certain results from your agreement to work together and you’re both most likely to get what you want if you spell the following out up front: What

Get ‘Er Done?

By Mel Kleiman, President, Humetrics “Just get ‘er done,” may have its place, but it’s not during training. When you train for speed, whether it’s waiting tables or making sales calls, you hinder understanding and quality. Always train for process (not only the hows, but the whys as well) and, with experience, the speed will

Talent vs. Skills & Experience

By Mel Kleiman, President, Humetrics Used to be every employer preferred hiring for skills and/or experience; the thinking was one or both of these traits would help the new hire seamlessly fit into the new job. Today, however, in the wake of ceaseless technological change, it’s all about hiring for talent. So, what is the

“Help Wanted” Won’t Work

By Mel Kleiman, President, Humetrics Back in the day, print media recruitment advertising was a pretty-pricey proposition. You paid by the word, you paid extra for color, you paid for position. No wonder most ads were short and to the point. If you’re writing that same kind of ad for today’s Internet recruiting (via your

What is Your UEP?

By Mel Kleiman, President, Humetrics Your Unique Employment Proposition (UEP) is a list of the top 10 reasons STARS* should want to work for you. After all, if you don’t know why STAR employees should come to work for you, how on earth will those STARS know to apply? The easiest way to come up

The Cost of a Bad Hire

By Mel Kleiman, President, Humetrics What does it cost you if you hire a non-productive, disruptive employee who adds no value? What does it cost you if you hire an okay employee who does the job, but who is not exceptional, and only marginally helps to maintain value? What does it cost you if you

Want to be Known as a Great Place to Work?

By Mel Kleiman, President, Humetrics The best way to do it is to create a culture/work environment that makes you an employer-of-choice in your area. Another way to do it is to apply for the honor. Your local paper, your industry, accounting firms and national magazines love to make lists of “The Best Places to

C-Stores/Social-Media/Branding

  By Bill Scott, President, StoreReport LLC PART ONE In September of 2010, nearly six years ago, Convenience Store Supply Chain Management was launched. In less than six years we have grown from one member to 15,777 members (as of this writing). If each of our members owned a convenience store, we might be considered

July 2016 Convenience Store Performance Results Are In

By Bill Scott, President, StoreReport LLC Summer is definitely here in the Southeast U.S., and you don’t have to go outside to realize it. Just one look into the inventory movement in our convenience stores tells the story. The skirmish over what products are selling the most is concentrated in the cold liquids department. Remember,

How to Drive Traffic with Pokémon Go

A number of retailers are already taking advantage of the opportunities presented by Pokémon Go, and you can too. By FoodPros Pokémon Go is spreading at unprecedented rates. Walter Chen at Inc.com reported that as Pokémon Go users traverse their towns in search of Pokémon, local stores, restaurants, movie theaters and other businesses are capitalizing

RaceTrac Reflects the Future

RaceTrac Petroleum in the last few years has topped itself, which leaves something for other convenience stores to aspire to. By Jim Callahan I was seriously wowed recently and I loved every minute of it, and thought I’d share the occasion with you. On a beautiful night in historic Newnan, Ga., which is 30 minutes

Giving Back to the Communities You Serve

By John Lofstock, Editor-in-Chief Being a good corporate citizen isn’t something convenience store operators can take lightly. In fact, giving back to the community should be considered part of the cost of doing business, not to mention part of a company’s long-term mission In today’s competitive convenience store industry, your corporate values and what you

Public Speaking Is My Passion

By Bill Scott, President, StoreReport LLC I remember the first public speech I ever gave. It was in 1978 to a group of business people and professors at Colorado State University in Ft. Collins. It must have been a horrible sight to behold. I worked on my speech for a month, and read it as

Will Fewer Employees Become the Norm?

In the pursuit of efficiency, c-store operations are changing. But, is it for the better? By Fran Duskiewicz Near where I live, the Target and Walmart stores have installed self-checkout sections with scale scanners, payment systems and bagging units available 24 hours a day.  They’re always busy and customers seem comfortable with the process, handling

Why Do Your Employees Think You’re Rich?

Most of your store personnel are unaware of just how much money it takes to operate your business. By Mel Kleiman While your reality may be otherwise, your people probably think you’re rolling in dough simply because you write their paychecks. On top of that, you own your own business, drive a nice car and

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