JohnNew

Understanding Wawa’s Impact on Convenience Stores

By John Lofstock, Editor There was a time not all that long ago when convenience store employees and customers were looked down upon by the mainstream media and even those in the local community who viewed c-stores as unsafe and overpriced. But for the past two decades the industry has taken great lengths to renovate

Tony Huppert

Hypocrites Wage Interpretation

By Tony Huppert, CEO, Team Oil Inc.  The more some politicians push for an increase in the minimum wage the more I find it so hypocritical. Businesses provide internships to students and various other entry level applicants with pay. On the other hand, politicians have interns, pages and volunteers work for them with NO pay.

Tony Huppert

It’s Called Retail

By Tony Huppert, CEO, Team Oil Inc. The controversy over who charges sales tax and who doesn’t charge sales tax fascinates me, i.e., sales tax collected by brick and mortar, versus online, and in-state online, versus out of state, etc. The solution is simple, the 5th Amendment tells us: “No private property can be taken

teamoil

Destination ‘Seattle’

By Tony Huppert, CEO, Team Oil Inc. Spring Valley High School Ocean Science Team and coaches, representing the five-state Midwest, departed from the Team Oil Travel Center in Spring Valley, Wis. Monday April 28, 2014, at 4 a.m. As regional winners of the Sturgeon Bowl in Milwaukee, earlier this spring, they will be representing the

Ryan Mossman_Headshot

Fleet Organizations Highlight Prevalent Problem of Fuel Invoice Inaccuracies

Recent survey shows nearly 40% of fleets are concerned invoices are inaccurate; while 38% plan to remedy the issue. By Ryan Mossman, vice president and general manager of FuelQuest’s Fuel Services. Fuel invoicing accuracy has been a challenge in the industry for quite some time. The levels of inaccuracies (anywhere from 10-25% or more) that

snacks

The Numbers Don’t Lie

When analyzing sales performance and employees, retailers must set their personal feelings aside and study the data they have on hand. By Jim Callahan When it comes to understanding convenience store profitability, I have always relied on analyzing and digesting all of the data I can get my hands on. After all, the numbers don’t

Suresh BharadwajIndustry Principal  Retail CPG Logistics and Life Sciences Infosys (3)

Re-Imagining The C-store

By Suresh Bharadwaj, Industry Principal – Retail, CPG, Logistics and Life Sciences, Infosys C-store challenges In 2012, convenience stores outperformed grocery stores and drugstores in the U.S. both by dollar sales and volume growth. They netted $708.2 billion in revenue and $77.8 billion in gross profit. However, just this healthy financial picture doesn’t tell the whole story. For

Tony Huppert

My Hyperbole Confusion

By Tony Huppert, CEO, Team Oil Inc. I recently read an article about raising the federal gas tax by 15 cents a gallon.  The article goes on to say that by doing so it would more than double the current federal gas tax.  Federal gas tax is currently at 18.4 cents a gallon. I questioned

customer

Emphasizing Customer Service

Training employees to focus on providing outstanding service and maximizing the time you spend in your own stores is an investment that always pays off. By Jim Callahan In the retail business there are always tasks—extremely important tasks at that—that are time consuming and we’d rather not do. It’s then that we are tempted to

JohnNew

Understanding What Your Customers Want

By John Lofstock, Editor Shoppers come to convenience stores to get their needs met. But if retailers don’t fully understand what shoppers want, efforts to capture more of their business will probably miss the mark. In these tough economic times, where c-stores are already facing stiff competition,  it is critical that c-store operators have a

DavidHochman

What, There’s No App For That?

By David Hochman. With additional reporting by William Brucella Read any trade publication or Website that covers the retail industry and you’ll read about apps. A lot. Apps that let shoppers to select and purchase products all through their phones, all the while, providing a dynamic platform for stores and chains to engage more directly

Tony Huppert

Minimum Wage And Politicians

By Tony Huppert, CEO, Team Oil Inc. It amazes me how economists are called upon by the politicians for insight on raising the minimum wage.  The very people that are known for deadlock and ongoing partisan politics are calling on educated, figure-toting, research experts to give insight on the raising of the minimum wage and

Tony Huppert

Pipeline Versus Rail

By Tony Huppert, CEO, Team Oil Inc. In the discussion of the Keystone pipeline, many people think I’m against it because I ask questions.  In this “for or against” society, I have controversy surrounding me all the time because I ask questions.  I’m afraid to rely on what the “fors” say about the ones “against”

Tony Huppert

Sales Tax: Wrong Answer

By Tony Huppert, , CEO, Team Oil Inc. Every few years a presidential candidate, governor or other tax engineer has the vision that by increasing sales tax the government’s tax needs will be met. They call it a fair tax or some other name for the replacement for income tax or property tax. The issue

diplay

There is Life After QuikTrip

When you have to compete against the best in the retail industry, follow best practices to maintain your market share. By Jim Callahan More than a year ago, I received a frantic call from a client informing me that QuikTrip had just been granted a building permit for a new store to be built in

JohnNew

Make Foodservice Your Q Factor

The convenience store and petroleum industry is as dynamic and diverse as it has ever been. I have been fortunate to have a front row view of the industry’s evolution through the years, first as a young child learning the automotive and fuel industry at my father’s stations in Mt. Vernon, N.Y., then as an

Vertically Integrating Your Brand Message

By John Matthews, founder and president of Gray Cat Enterprises, Inc. The concept of vertically integrating your brand message is clearly not new. Companies for years have embraced the concept that if you are going to communicate a brand message, it is best to communicate that same brand message throughout all customer touch points. The

Chasing The Shiny, New (Marketing) Object

By John Matthews is the founder and president of Gray Cat Enterprises Inc. I admit I like technology. I was one of the first adopters to laptops, mobile phones and social media. I remember joining LinkedIn when it had 3 million users – not the 200 million like it does today. Technology is a blessing

DavidHochman

The Future is Here & Now: Cloud-Based Mobile POS Solutions (and Free Waffles)

By David Hochman, owner of DJH Marketing Communications I recently had the opportunity to attend the BIG Show, aka the NRF Annual Convention & Expo in New York City. The expo is called the BIG Show for a reason. The NRF is the world’s largest retail trade association, with members including department store, specialty, discount,

csd stress factor picture

Stress Factor

By Tony Huppert, CEO, Team Oil Inc. Management of convenience stores has a tendency to forget about the Stress Factor associated with employee’s job stress, especially the clerks on the front line. The clerks are the ones that customers will accuse of placing the gas dispensers on the wrong side of the customer’s car, making

Job Creation

By Tony Huppert, CEO, Team Oil Inc.  Our politicians, along with their followers, usually have one thing they all agree on, “We have to create jobs.”   But actually putting this decree into action is harder than it seems.  A lot of times, we retool our factories so we are more competitive with foreign countries. We

quiktrip employee

Making a Great First Impression

Most people will judge you within the first few seconds of meeting you and their opinion will most likely never change. By Jim Callahan. I was in a client store recently and saw a familiar, middle-aged cashier behind the counter that recently began paying a little extra attention to her work appearance. Dressed in the

Tony Huppert

Minimum Wage Dilemma

By Tony Huppert, CEO, Team Oil Inc. I recently received an email from a State Senator highlighting the need to raise the minimum wage. The Senator mentions polls and surveys that support the belief. The problem with polls and surveys, they can be worded to get whatever result is wanted.  OK, on with the minimum

food

The Value of a Positive Attitude

The behavior of your employees is contagious. When employees are friendly and outgoing, the entire company will benefit. By Jim Callahan. I have long believed that you do not truly know what a good job is until you have experienced the angst of being forced into a bad position. I have been fortunate in my

Are You Prepared for the Healthcare Challenge?

Quality employees and customer service are the backbone of the convenience store and petroleum industry. All you have to do is observe how top quartile companies treat and respect their personnel to understand what kind of asset frontline employees can be to a successful company. It’s no accident that these operators are outperforming their competitors

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