How Dramatic Changes Are Affecting The Retail Industry

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Millennials and Generation Y consumers do everything with their tablets, computers and smartphones; and they subconsciously avoid entering areas that sever the links between them and their virtual world. But that’s just the beginning. The retail store of the future will be a lot different

Thinking Through Shrink and Other Issues

With some inventiveness, c-stores can develop ways to manage their inventory. Effective inventory control doesn’t happen automatically. In fact, controlling inventory is somewhat of a misnomer that might be better termed: managing inventory—because of how difficult indeed it is to control. The landscape is littered with the remains of fired managers, dismissed district managers and

A Word of Advice

Life’s not all about wine, golf and good times. Good business practices and fond memories have a place as well. By Fran Duskiewicz This past June marked my 30th anniversary in the convenience industry, so it’s not surprising that many memories are tied to my tenure at Nice N Easy. Here are a few pertinent

Are Convenience Store Robberies On The Rise?

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. According to the latest statistics, robberies involving convenience stores have remained fairly steady, at about 6% of all robberies reported over the past few years, with a slight decrease in the 90s, mostly attributed to the development of better crime prevention methods. Repeat victimization however

How Automated Replenishment Systems (ARS) Impact Store Profits

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Surprisingly, although several retailers have automated their ordering process in the last few years, there is almost no academic source examining this topic down to the store level. Furthermore, while the study of the extent and root-causes of retail out-of-stocks has received substantial interest

How To Optimize Store Operations and Improve Energy Efficiency

Achieve energy savings with integrated facility management systems. By Lisa Murray, Emerson Climate Technologies Every retail facility has unique requirements and challenges with site control and enterprise visibility. As convenience stores dive deeper into foodservice investments and stores become more complex, operators want simple, flexible and economical solutions. Facility controls can help operators meet these

Karma & Employee Retention

Help your employees help you. By Mel Kleiman, president, Humetrics Now that unemployment levels are once again low and there are fewer available workers in the labor pool, it’s time to be more proactive about keeping your STAR employees happy and on-board. Here are six questions to ask your best people at least once a year: When

How Low Gasoline Prices Spur Driving Demand

By Brian Milne, Editor, Schneider Electric A near vertical arc forms on the 10-year chart of vehicle miles traveled on U.S. roads recently released by the Federal Reserve Bank of St. Louis through its FRED economic data series, with U.S. vehicle miles traveled (VMT) in May at an all-time high of 3.08 trillion miles. That’s

Is It Time For Private 9-1-1 Centers for Retailers?

We already have the technology to provide a safer environment for customers and employees, so when will we use it? By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I intercepted an article yesterday telling about a couple that was attacked by a gang of thugs at a convenience store. It resulted in a

How To Understand Your Distributor’s Perspective

Discovering that it is not the distributor’s fault. By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. In 2004, I was forcefully ejected from a place of business. I believe that this was the first, and only, time I have experienced such a thing. I had been asked by my convenience store customer to visit a

A Job Verses A Career

A job will provide you a living. A career will provide you a life. By Tony Huppert, CEO of Team Oil Inc. I have met people over the years that have told me how lucky I have been over my 63 years. They emphasize the fact that, whatever I have been involved in, I always kept

A Convenience Store is a Grocery Store on Steroids

Change takes effect much faster in a convenience store than in a grocery store. By Bill Scott,  founder of StoreReport LLC & Scott Systems Inc. Convenience stores make the perfect test labs for statistical analysis, because they offer an environment where the slightest change may have immediate, far-reaching and noticeable effects. In these compact environments,

Why the NAG Conference is Right for You

The convenience store industry continues to grow sales at record numbers, but the stakes have never been higher as convenience store owners face competition from multiple retail channels. As competition increases across the board, savvy retailers are learning to take cost out of their operations to run lean, efficient top quartile businesses. The National Advisory

What If?

Get ahead of the curve. By Mel Kleiman, president, Humetrics If you had no choice, what would you do? If your competition rented the space across the street, what would you do? When the minimum wage increases to $10 an hour, what will you do? If your best employee quits, what will you do? Now,

How Assumptions Can Kill Success

Proving the unprovable for fun and profit. By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I am neither an astronomer nor an astrophysicist. I don’t care if Pluto is a planet, a fly spec on the lens of a telescope or a famous cartoon character. It makes no difference if creation began

Exploring Employee Research Groups

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Employee Research Groups (ERG)s, once focused on personality traits or characteristics, such as age, gender, religious affiliations, etc. largely due to the Internet, are expanding into interest-based groups gathered around particular activities, such as environmental advocacy and workplace wellness.   The five most popular

A Lesson In Marketing

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. In 1957, I took a night job as a disc jockey for a local radio station. At the time, it was the first and only FM station in the town of Shreveport, La. where I grew up. My shift began at 6pm, and ended

Maximize Your Message

“If a five-year-old doesn’t understand it, make a new sign.” By Tony Huppert, CEO of Team Oil Inc. Recently, my sister went to see her eye doctor. She received the total exam, with the eye dilation, and other tests. While she was waiting to see the doctor, she decided to visit the restroom. On entering the unisex restroom

Marketing Disruptive Technologies

Confessions of a common nerd. By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Congratulations! You’ve come up with a fantastic, new idea that will change the way the world works. You’ve built a prototype, identified your target market, studied your competition and received encouragement from your clients, family and your friends. Some

Recognition Works

By Mel Kleiman, president, Humetrics Everyone enjoys an “attaboy,” but to get the most mileage from the compliments you bestow, be specific. When people know exactly what they did and why it benefited the company, you’re more likely to see the behavior repeated. Try phrasing praise like this: “Joan, when you took it upon yourself

Now Is the Time to Pay Attention to Your Inventory

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. For years, we have been advising retailers to cut back on unnecessary stock. Why? In the past it has merely been in the interest of increasing profits. But, that’s all about to change. Disruptive technology is a technology that forces a market to change its

Recruiting Tip

Employers can increase job survival rate by using inside sources. By Mel Kleiman, president, Humetrics An Ohio State University study found that companies could increase their job survival rate by 25%  or more if they focus on finding new workers through inside sources, such as re-recruiting former employees, referrals by current employees and internal job

Conferences Provide Valued Experience

“Life is a journey, with problems to solve, lessons to learn, but most of all, experiences to enjoy.” Ritu Ghatourey By Ed Collupy, executive consultant, W. Capra Consulting Group Stimulation….I recently heard at the NCR Synergy Users Conference Mario Andretti talk about his racing career and that his motivation to drive was always about stimulation

Can You Profit With An Alternative Form of Diesel?

Specs don’t lie: A B20 blend of biodiesel is nearly identical to No. 2 ULSD By Jon Scharingson, executive director, sales and marketing, Renewable Energy Group Inc. More people are currently driving diesel-powered passenger vehicles than ever before. This can be a nightmare at the pump and for the environment. What if I told you

Retention Takes Time

Making employees aware that you value their service requires commitment. By Jim Callahan The need for appreciation knows no bounds—extends from mothers to children, wives and husbands, employees to bosses and in every other direction imaginable. It need not be costly and really doesn’t require much thought or effort, for it starts with something as