How C-Stores Can Influence Public Health

As e-cigarettes and tobacco harm reduction continue to garner discussion, convenience stores are positioned to play a role. By Carl V. Phillips As the most convenient place to buy smokeless tobacco, convenience stores have been at the center of tobacco harm reduction (THR)—and the substitution of low-risk alternatives for cigarettes—before anyone really spoke about the

How to Take Advantage of Learning Opportunities

Retailers looking for insights on the technology front, whether it’s optimizing data or adding a mobile payment system, can find it at the NACS Show. By Ed Collupy The National Association of Convenience Stores (NACS) Show being held this month offers convenience store retailers an opportunity to learn about the latest trends and innovations impacting

When Violence Strikes At Your C-Store

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. You’ve just shot a robber at your convenience store—now what? The decisions you make, and the actions you take over the next few minutes, or the next few hours, may be the most important challenges you will face in your lifetime. The most dangerous

How to Optimize Fuel Supply Profitability

There’s always a disciplined approach to building a high-value fuel distribution business. Mark Radosevich Marketers competing for fuel distribution contracts are facing an increasingly tough environment to garner profitable dealer business. Several years ago some marketers began offering deals whereby the dealer could retain the prompt pay discount (PPD), in an attempt to aggregate rapid

How to Maintain Accurate Inventory Numbers

Controlling inventory can be simpler. By Fran Duskiewicz About 10 years ago when I was at Nice N Easy Grocery Shoppes, we stopped our foodservice managers from doing weekly food counts. We had decided it was an unproductive waste of time that was yielding faulty data, thereby hindering our efforts to improve performance in an

How the Rules of Work Are Changing

The rules in some industries may be changing, but the ‘old rules’ still apply to convenience store employees. By Mel Kleiman Except for the recent brouhaha about raising the minimum wage to $15 per hour, the business press routinely ignores the approximately 60% of American workers, who are hourly employees. A recent article in Fast

Football Lessons I’ve Learned

With the football season upon us again, there are some life lessons to be gained from those who coach on the gridiron. By Jim Callahan So what does football have to do with addressing employee and management performance levels at convenience stores and truck stops? More than you might imagine. First though, I was struck

Data at the Speed of Thought

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Back in the ‘olden days,’ every Saturday morning around 10 a.m., my mom would take advantage of the most economical child-sitting service in the nation. Each Saturday, the Broadmoor Movie Theatre loosely supervised an auditorium filled with around 100 rowdy preteens at a cost

What Have You Celebrated Lately?

By Mel Kleiman, president, Humetrics Did you notice we tend to save our celebrations for the really big moments in life rather than taking the time to rejoice in the everyday accomplishments that make us proud? That’s unfortunate because it limits the number of celebrations we have. Let’s change that. Why not ask yourself (and

Pick and Choose

By Tony Huppert, CEO of Team Oil Inc. I’m concerned about the misuse of religious freedom and the misguided use of it for personal attention and justification of one’s past experiences. It is troubling to think one can be praised for ‘breaking the law’ by using the religious freedom crutch. Anyone short sided enough not

Fear of Flying

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. A very wise friend once said to me: “At this moment in time, you are exactly where you planned to be. This is what you wanted. This is what you worked hard for. This is your great accomplishment.” You might be able to imagine

Relationships That Matter

I began to conceptualize this month’s edit memo on a shuttle bus from the El Dorado Hotel to the airport in Santa Fe, N.M., following the 2015 National Advisory Group (NAG) Conference. I shared a ride with Brent Mouton, of Hit N Run Food Stores, Joe Sucharzewski, of Dion’s Quik Marts and Vernon Young, of

Why Your Past is the Key to Your Future

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I’m a computer programmer, accountant and cloud service specialist. Writing is a hobby that I picked up three decades ago. I don’t consider myself to be an especially good writer, and one of my faults is what makes it my hobby and not my career. I

Why There is No Excuse for Poor Customer Service

Tony Huppert, CEO of Team Oil Inc. I believe working at a convenience store should be offered as a work release credit in high school. The benefits this education offers students are priceless. Tolerance, patience and self-control are just a few of the social skills that have to be mastered as a convenience store employee. I recently

Who Wins From A Minimum Wage Increase?

The government wins, and I’ll tell you why. By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I’m sure I may be setting myself up for a lot of grief, but I’ve been studying the convenience store industry for over three decades, and I am certain that most convenience stores will not be

How Gasoline’s Seasonal Change and Market Volatility Are Impacting Price

By Brian Milne, Editor, Schneider Electric Summers always seem to race by, but the fast-paced action in the commodity and equity markets in ending August was akin to speeding through Dead Man’s Curve before reaching the testing grounds at the Bonneville Salt Flats—fast, furious and uncertain. U.S. and international crude futures dropped to six-and-a-half year lows before

Obtaining a Second Opinion

Convenience store operators who make decisions based on their instinct, knowledge and experience are often proven right. But, to be especially sure that you’re on the right track, connect with an expert. By Jim Callahan We all know something about running a business and yes, many of us have been doing it successfully for years.

Why Your Corporate Culture Matters

By John Lofstock, Editor Jim Collins, the renowned author of corporate culture bible “Good to Great,” wrote that good is the enemy of great. “And that is one of the key reasons why we have so little that becomes great.” In today’s competitive convenience store industry, your corporate values and what you stand for are

Does Lowering Inventory Levels Truly Increase Sales?

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. I recently did an analysis on the inside sales of 16 stores over a period of 36 months (August 2012 – July 2015). Here are the results: Total Tenders: 21,263,310 Total Sales:    $50,914,146 Total Individual Items Sold: 22,647,084 The details support my theory. I

How To Find New Recruits

By Mel Kleiman, president, Humetrics A recent study conducted by the folks at LinkedIn found that for one-third (33%) of the people who’ve recently taken new jobs it was also a career change! So, if you’re not looking for new talent outside of your industry, it’s time to consider doing so. A client of ours

How Data And Business Intelligence Tools Can Help Your C-Store

By Ed Collupy, executive consultant, W. Capra Consulting Group Put yourself in the shoes of the person who is looking for an answer! That’s just what Brandy Clark of Clark’s Pump-N-Shop did recently. You and members of your field team are on the road and are wondering how your stores are doing. You are having a

Why Biodiesel Economics Are A Positive for C-Stores

Favorable blending economics, financial incentives, attracting new motorists and fuel diversity all add up for retailers offering biodiesel By Jon Scharingson, executive director, sales and marketing, Renewable Energy Group Inc. We all know that c-stores earn cents on the dollar for each gallon of fuel sold, despite what the general public believes. So anything that

What Is Success? Maybe You’ve Got It All Wrong.

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. My friend George died penniless in a nursing home. He had dedicated his entire life as a pastor for several small churches. He touched tens of thousands of lives along the way. My friend George was a success. My father left my mother when I

How Dramatic Changes Are Affecting The Retail Industry

By Bill Scott, founder of StoreReport LLC & Scott Systems Inc. Millennials and Generation Y consumers do everything with their tablets, computers and smartphones; and they subconsciously avoid entering areas that sever the links between them and their virtual world. But that’s just the beginning. The retail store of the future will be a lot different

Thinking Through Shrink and Other Issues

With some inventiveness, c-stores can develop ways to manage their inventory. Effective inventory control doesn’t happen automatically. In fact, controlling inventory is somewhat of a misnomer that might be better termed: managing inventory—because of how difficult indeed it is to control. The landscape is littered with the remains of fired managers, dismissed district managers and

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