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Building New Tobacco Sales

Retailers and government officials butt heads over handmade cigarettes. By Pat Pape, Contributing Editor Celeste Lucas likes to smoke, but she doesn’t like paying $5 a pack for cigarettes, so she took matters into her own hands and purchased a roll-your-own cigarette machine. Using loose tobacco and paper tubes, she can now create an entire

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Foodservice Trends for Hispanic Consumers

Stripes is among the growing number of convenience store chains providing an authentic Hispanic cuisine to attract this growing demographic. By Pat Pape, Contributing Editor. Early each morning the parking lots of Stripes Convenience Stores fill up with the trucks and cars of customers wanting to purchase a hearty meal of breakfast tacos, carne guisada

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ATMs and ADA: Are You Compliant?

While the new compliance standards have been on the ATM industry’s radar for many years. Fully understanding the intricacies of the new rules could be an overwhelming task for many storeowners. By Pat Pape, Contributing Editor. The ATM industry is currently facing the most complicated, but critical challenge it has ever encountered—managing the technical, new

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Negotiating for the Best Cost of Goods

Convenience store owners need to work more closely with suppliers and wholesalers to get better supply contracts and offer consumers more competitive prices. Pat Pape, Contributing Editor. Convenience store owners need to work more closely with suppliers and wholesalers to get better supply contracts and offer consumers more competitive prices. A plaque in Ray Johnson’s

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Instant Rewards for Fuel Customers

With gas prices again on the rise, consumers are pumped about loyalty programs that offer discounts on gasoline. By Pat Pape, Contributing Editor. Today’s competitive retailing environment makes it tough to attract and keep customers, so convenience stores are turning to loyalty programs that allow the faithful to earn points as they shop and redeem

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Managing the Distribution Network

There are endless perks and possibilities for convenience store chains of all sizes that embrace self delivery. By Pat Pape, Contributing Editor. In the highly competitive convenience store industry, retailers must constantly search out new ways to control expenses, boost profits and improve margins. For chains of a certain size, self-distribution has the potential to

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Protecting Profits with Video Surveillance

Prominently placed security cameras can help deter potential thieves and identify those who do steal. By Pat Pape, Contributing Editor. A store cashier pockets the $20 bill that a busy commuter hands him to pay for fuel. A shopper picks up a tube of lip balm and casually drops it into her purse. A customer

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The Science of Scan Data

As retail technology evolves, convenience store operators have the tools to turn sales figures into actionable information. By Pat Pape, Contributing Editor. Thanks to advanced technology, retailers can now collect data at the point of sale that tells them what is moving out of their stores, when it sells, who buys it and at what

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Healthy Options for All Income Levels

As the wellness market matures, consumers across all demographics are looking to manage any number of specific health concerns. By Pat Pape, Contributing Editor. When Bob Sickles was growing up on his family’s New Jersey farm, he ate plenty of homegrown produce and acquired an affinity for non-processed foods. “Of course, we had Pop Tarts

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PCI Compliance: Benefiting the Industry in Multiple Ways

Convenience store operators must stop treating the need for compliance as a nuisance. It is a complex part of the business that must be faced head on. By Pat Pape, Contributing Editor. Just one month ago, Chase, the second-largest U.S. bank, plus a host of other well-known businesses, notified customers that their e-mail addresses had

Using scan data, store operators now have the ability to assess consumer buying behavior, create effective promotions, eliminate out-of-stocks and replace slow-moving merchandise.

Effectively Managing Scan Data

Before executives at The Spinx Co. roll out a sales promotion to their 75-plus convenience stores in the Carolinas, they carefully review current point-of-sale (POS) sales data. “We’re able to pull all sorts of data by store, by category and by items,” said Bryan Zeiger, category manager for Spinx, who relies on the reports when

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