Are You Paying a Hidden “Employer Brand Penalty?”

By Mel Kleiman, President, Humetrics If your organization doesn’t have a well-known, positive “employer brand” (if it is not known as a great place to work) you undoubtedly are paying a penalty. Employers with great reputations can both spend less on employee recruiting and pay less than top dollar to hire the best. If your

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Leverage the Law of Reciprocity

By Mel Kleiman, President, Humetrics Last week, I met Michelle at an upscale resort hotel where she is working part-time as a server. This is her second job. For the last two years, her primary employer has been a family-style steak restaurant (high volume, low price). Michelle told me she took the resort job just

Undercover Not-Yet-the-Boss

By Mel Kleiman, President, Humetrics You may want to try this idea from one of the frontline managers I worked with recently… When she gets an applicant who is working elsewhere, she does a brief telephone screen first and, if she is still interested in the applicant, she goes to that person’s place of work

You Cannot Motivate a Rock*

By Mel Kleiman, President, Humetrics You can promise the rock a reward or you can threaten to punish it, but, no matter what you do, that rock just ain’t gonna move. The only way to make a rock move is to pick it up yourself and move it out of your way. (*In this analogy,

What Are You Doing Wrong?

By Mel Kleiman, President, Humetrics If you don’t know the answer to this question, how can you possibly expect to get any better? If you want to improve and/or excel, you need to ask your boss, your coworkers and your employees questions like: What could I be doing better or differently? How could I improve

Before You Think Outside the Box, Look Inside It

By Mel Kleiman, President, Humetrics Before you place a recruiting ad for a new employee, be sure to look at the people already on board. Perhaps someone on staff could easily do the job, or there may be someone this job would be a stretch for, but who deserves the opportunity to grow. Promoting from

Fix the Problem, Not the Blame

By Mel Kleiman, President, Humetrics Dissatisfaction with bosses or coworkers is one of the most common reasons people leave their jobs. So, at some point in time, you are more than likely to find yourself saddled with a rude or inconsiderate boss, or a lazy co-worker, who isn’t pulling their fair share or who indulges

To Change Your Results, Change Your Approach

By Mel Kleiman, President, Humetrics Quit concentrating on how to avoid hiring the wrong people and focus instead on how to find and hire the right ones. The primary goal of most hiring managers and hiring systems is to screen out the least suitable applicants. They give scant attention to how to attract, hire and

Why Mission Statements Fail

By Mel Kleiman, President, Humetrics Most employees cannot tell you their employer’s mission statement, and if the rank and file don’t know what the mission statement is, what good is it? Your employees need to know what you stand for and you have to make it easy to remember. Here are some examples from employers

Hiring Teens This Summer?

By Mel Kleiman, President, Humetrics Because we live in a world of “Helicopter Parents” (parents who hover over and are involved in everything their children do), and because the number one reason teenagers quit or get fired is for not being able to work the hours required, when you find a teen you’d like to

Time, Space and Lifetime Employees?

By Mel Kleiman, President, Humetrics What if there was a rift in the Space-Time Continuum, or, more believably, a change in the federal government’s employment law policies that made it impossible to get rid of any employee who is on your payroll six months from today? How would you change the way you look at

What Type of Manager Are You?

By Mel Kleiman, President, Humetrics Studies show there are essentially two types of managers (and companies) — those that are accounting-focused and those that are marketing-focused. Accounting-minded managers focus primarily on reducing costs and overhead. This approach appears to make/save money in the short run, but actually has the potential to lose customers over the

Exploring Today’s Workforce

The Eighth Annual CSD/Humetrics Human Resources Benchmarking Survey identifies the key employee issues affecting convenience store retailers and what chains can do to overcome them. By Mel Kleiman, President, Humetrics and John Lofstock, Editor Convenience Store Decisions and Humetrics have again collaborated on our eighth annual Human Resources Benchmarking Survey. The results reported here are

What Is Employee Engagement Anyway?

By Mel Kleiman, founder, Humetrics Many pollsters regularly measure and report on employee engagement. Gallup does so regularly. Their latest numbers show: “The slightly improved level of employee engagement that persisted in the U.S. workforce in 2015 continued in January. Nearly one-third of workers last month — 32.5% — were engaged in their jobs. Employee

How To Attract More Job Applicants

By Mel Kleiman, founder Humetrics When it comes to getting potential employee referrals, use all of your connections — present employees, vendors and customers. And don’t overlook your business and social networks. Go through your contact database and identify everyone who may know someone like the person you want to hire. Send them an email

Are You Doing the Right Things in the Best Possible Way?

By Mel Kleiman, president, Humetrics As the old saying goes: “You cannot do more with less.” In other words, instead of cutting this and trimming that, look at doing it better or differently. Ask: “Are we doing the right things,” and, if we are, “can we do them another faster/better/cheaper way?” Creative problem solving is

First Things First

By Mel Kleiman, president, Humetrics As I see it, some of the biggest wastes of any organization’s time and resources are: The flood of incoming, unimportant email Meetings over 60 minutes long Firefighting (reacting to events that seem like emergencies) To avoid falling into to these distracting traps, come up with a list of the

What Is The Worst Mistake You Can Make?

By Mel Kleiman, president, Humetrics Not doing everything in your power to make sure you and your managers are great coaches is the worst business mistake you can make. Although not everyone can be a great leader, most of us can be great coaches. A great coach knows how to pick the best players, find

Why Innovation Is So Important

By Mel Kleiman, president, Humetrics What got you here will not keep you here or take you to the next level. If you’re not changing and evolving, the world is going to pass you by. Of the three giant retailers that were startups in 1961, K-Mart is not even in the 2015 list of Top

Are You Focused on the Right Things?

By Mel Kleiman, president, Humetrics Where is your focus? Is it on staving off the impacts of the economy and/or the competition instead of on what you can do to improve the experiences of your customers and your employees? If so, to really get ahead of the game, I suggest you focus on the latter —

The Dos and Don’ts of Internet Job Postings

By Mel Kleiman, president, Humetrics While this is not an endorsement for the Indeed job board, they just issued a set of guidelines I encourage everyone to use when posting your firm’s job openings online… “Indeed is the number one job site in the world and the recruitment tool of choice for all kinds of

Values vs. Culture Fit

By Mel Kleiman, president, Humetrics Often, interviewers try to determine how well an applicant would fit the existing corporate culture by asking questions like: “Are you willing to work late hours?” “Do you prefer to be part of a team or to work independently? Is it important to you to have a private work space?”

How to Pump Up Profits

By Mel Kleiman, president, Humetrics Trying to cut costs and/or services to increase or maintain profitability is a common, but mistaken strategy. Yes, there probably is fat that can be trimmed and we need to look at every line item expense, but if you compromise the customer and/or employee experience, you threaten the viability of

How to Formulate Success

By Mel Kleiman, president, Humetrics While you probably do extensive recordkeeping to track how well your team meets customer service standards and goals, I doubt you track how well you are doing when it comes to taking care of your internal customers — your employees. What are you doing to ensure they keep coming back

Interview Questions That SOAR

By Mel Kleiman, president, Humetrics It will make life easier for both you and your job applicants if you tell them what you are looking for in their answers to your questions. I like to use the SOAR formula: Situation: “Tell me about a time when you had to deal with a difficult co-worker and things did not

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