Interview Questions That SOAR

By Mel Kleiman, president, Humetrics It will make life easier for both you and your job applicants if you tell them what you are looking for in their answers to your questions. I like to use the SOAR formula: Situation: “Tell me about a time when you had to deal with a difficult co-worker and things did not

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What Did You Teach Your Employees Last Week?

By Mel Kleiman, president, Humetrics If you want your best people to stay with you, you need to help them learn and grow. Do you challenge and stretch them? Do you share information? Are you giving them increased responsibilities and patiently teaching the skills and procedures needed to be successful? I’ve actually had business owners

It’s NOT Always About the Money…

By Mel Kleiman, president, Humetrics Even though every talented person who ever left one job for another told their employer it was “for the money,” money is rarely the real reason anyone quits. Over the years, research studies have shown time and again that the No. 1 reason people leave is because of their dissatisfaction

What Did You Learn From Your Employees Last Week?

By Mel Kleiman, president, Humetrics If your answer is: “Not a thing,” you must not be asking any questions and that’s the biggest mistake a manager can make. Your people are the ones in the trenches and they know exactly what’s going on, but they’re not going to tell you unless you ask. Here are

How To Do More With Less

By Mel Kleiman, president, Humetrics It is not about doing things right; it is about doing the right things. Year-end is a great time to look at all your activities and tasks and ask yourself the following questions: Is this activity adding real value? Who benefits from this activity? What are the consequences if I/we

Take a Tip from Your Medical Practitioner

By Mel Kleiman, president, Humetrics When you are asking for information, skip saying things like: “How’s it going” or “Is everything okay?” All you’ll get are answers like: “Fine” and “Yes.” To elicit meaningful feedback, do what doctors do when they want to assess how much pain a patient is experiencing and ask: “On a

Skills, Experience and Even Talent Are No Match for Attitude

By Mel Kleiman, president, Humetrics The race  to hire for either skills or experience is over. Today, it’s all about hiring attitude and talent. So, what is the difference? A skill is the ability to do a particular task, like the ability to drive a truck, design a building or cut hair. Experience hones those

What If You Used This Ad to Recruit Your Next New Hire?

By Mel Kleiman, president, Humetrics A   NOTICE TO ALL JOB APPLICANTS FROM THE OFFICE OF THE PRESIDENT: We expect 100% accountability. All of our employees accepted employment here knowing we expect them to be 100% accountable, 100% of the time. We only pay for results! We will not pay for excuses! We will not pay for blaming! We

Are You Refusing to Help Your Employees Grow?

By Mel Kleiman, president, Humetrics You do your organization and your employees a tremendous disservice if you avoid correcting and improving performance, behaviors and processes. If you want to grow the organization, you must grow your people. And, to do that, you cannot be reluctant to share your experience and expertise. While it’s good to “catch

How To Recruit 101

By Mel Kleiman, president, Humetrics Here’s a timely reminder to help you compete for the best of those left in the rapidly evaporating labor pool… Get creative with your recruiting ad headlines; make them fun and exciting. For example:  “Truck Driver” becomes “Master of the Road,” and “Restaurant Manager” becomes “Director of Fun and Food.”

The One Word Exercise

By Mel Kleiman, President, Humetrics If you find yourself easily distracted by the overwhelming amount of possibly important, but definitely not urgent, information we’re all asked to deal with every day, here’s a simple exercise that can help keep you focused as well as help guide your decision-making process… Ask yourself, “What one word would I

Uncommon Common Sense

By Mel Kleiman, President, Humetrics Make it a practice to tell your people that the things you need them to do are hard, even when you know the tasks at hand are easy. Here’s why: Rabbi Chefitz had all the Cub Scouts sit in a circle with a big tom-tom in the center. He beat a particular

Are You Focused on the Right Things?

By Mel Kleiman, President, Humetrics Headlines are always devoted to whatever it is that happens to be scaring the pants off us today (a disease like Ebola, global warming, the economy, etc.) while, in fact, approximately 3,300 deaths occur every day worldwide due to road accidents. So, why aren’t we on high alert about this much more probable “clear and present danger” as well? My point here

How to Put Yourself Out of Business

By Mel Kleiman, President, Humetrics I was in Boston recently when  three local businesses made “breaking news” due to their failure to pass random testing for tobacco and liquor sales compliance regulations. ​ Everyone knows without being told that it’s illegal to sell these products to minors, right? So, what on earth went wrong? In HR talk, it’s called non-compliance to structure, and,

Have You Heard About “Firm 40” Policies?

By Mel Kleiman, President, Humetrics According to a recent Gallup survey, full-time, employed Americans work an average of 47 hours a week. That’s nearly a full day longer than what was once the standard schedule ─ the classic, five-day, 40-hour workweek. Lately, however, in response to productivity studies and the ability of family-friendly policies to

Do You Really Know How Well Your Hiring System Works?

By Mel Kleiman, President, Humetrics A restaurant client of ours was having trouble recruiting qualified applicants and puzzled as to why. I suggested they test their system by sending one of their best employees to another one of their locations to apply and she ended up getting the brush off! Turns out she walked in at

Think Like an Applicant!

By Mel Kleiman, President, Humetrics In light of the ever-tightening labor market, you can’t afford to lose even one promising applicant. So, let me ask once again, are you making it easy for jobseekers to get into your hiring system? Case in point: One client thought they had “made it easy,” by adding the following

How You Gonna Keep ‘Em From Jumping Ship?

By Mel Kleiman, President, Humetrics What are you doing to ensure your best team members don’t jump ship? I ask because, this past July, the BLS reported 5.7 million job openings, one million of which were new. This is the highest number since 2000. On top of this, the percentage of the total population who are

The Problem With Online Employment Applications

By Mel Kleiman, President, Humetrics While it may seem highly efficient to put your employment application form on your website, the truth is that about 60% of the people who start the process drop out because it’s too difficult and/or too time-consuming. Are you tracking your drop outs versus completions? If you find you’re losing

How To Make Better Hiring Decisions

By Mel Kleiman, President, Humetrics The following is a best practice, proven technique for making better hiring decisions… There are two parts to every interview: (1) gathering information and (2) evaluating that information, and, to the best of your ability, you need to keep them separate. The tendency is for one “bad” answer to negatively

The Power of Scheduling

By Mel Kleiman, President, Humetrics There’s a commonly held belief in the cleaning industry that it’s not wise to hire students, because their school schedules are inflexible and difficult to work around. And, yet, there’s a successful, residential cleaning service in Florida whose staff of 500+ are all students. Needless to say, the employer has

Have You “Stratified” Your Employees Yet?

By Mel Kleiman, President, Humetrics I recently learned that when an organization provides a differentiated level of customer service, service quality or service offerings based on the perceived value of each customer, it is sometimes called “customer stratification.” So, I couldn’t help but wonder if this might be a useful tool when it comes to

If You Never Start, You Will Never Finish

By Mel Kleiman, President, Humetrics Is there an idea or project on the list in the back of your mind that stays there because it feels like, once you start, there’s no end in sight? Is it one of those “not urgent,” yet, important tasks that could make a real difference when it comes to

How Would Your Employees Answer These Questions?

By Mel Kleiman If you don’t know how your employees would respond to the following, then it’s time to find out. How many of these items should be on your Top 10 List of reasons why a great employee should want to work for your organization? Would your employees answer, “YES,” to each one? Our managers

How the Rules of Work Are Changing

The rules in some industries may be changing, but the ‘old rules’ still apply to convenience store employees. By Mel Kleiman Except for the recent brouhaha about raising the minimum wage to $15 per hour, the business press routinely ignores the approximately 60% of American workers, who are hourly employees. A recent article in Fast

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