How ‘The Great Resignation’ has affected the c-store industry was pointedly brought home in the results of this year’s 14th annual CSD/Humetrics’ HR Benchmarking Survey. When asked: “What are the three most significant challenges your organization will face in 2022,” more than 83% of respondents singled out “staffing” as their paramount concern — far ahead…
C-Stores Rally in Tight Labor Market
By Mel Kleiman, President, Humetrics and Erin Del Conte, Executive Editor Convenience Store Decisions and Humetrics recently collaborated on our 11th annual Human Resources Benchmarking Survey. The results reported here are based on the respondents’ recent experiences and expectations and provide industry-wide insights on human resources (HR) trends in the convenience store industry as well…
Post and Pray Doesn’t Work Anymore
In today’s competitive workforce, knowing how to poach quality employees and poach-proof your own employees are key strategies to success. By Mel Kleiman Remember about 10 years ago when you could post a “Now Hiring” sign in your front window on a Monday morning and have your choice of several quality applicants by the afternoon?…
Recruiting and Retaining Quality Applicants
Savvy retailers know how to find, attract, onboard and retain high quality employees. However, with some due diligence and persistence, you can do the same. By Mel Kleiman Convenience stores have long struggled with high turnover, but a few simple tips can help you hire well and improve your retention numbers. First, c-stores should…
Employee Recruiting: Are All Your Doors Open?
by Mel Kleiman, founder of Humetrics With unemployment at record lows, making your jobs easy to apply for has never been more important. When jobseekers have their choice of employers, most will take the path of least resistance. If you don’t have all of the “doors” that could gain entrance to your hiring system open,…
Why They Don’t Show Up for the Interview
by Mel Kleiman, founder, Humetrics Below is the telephone pre-screen list one of my clients uses for frontline, hourly employees. Now, if you were the applicant and someone called you, asked you all those questions, and then invited you to come in for a personal interview, how would you figure out if it would…
What’s Your Recruiting Strategy?
By Mel Kleiman, Humetrics Most everyone who wants to work is now working and recruiting is tough. Retailers are looking for new ways to attract potential employees to work for their business. But what are the best ways to attract new employees? Lots of folks are talking about paying more and, yes, that is the…
Seven Reasons Why Your STAR Employees Will Be Recruited Away
by Mel Kleiman Have you ever lost a great employee to another employer? Hurts, doesn’t it? And while that person probably told you they were leaving for more money, that’s rarely the case. More often the real reasons have to do with relationships, opportunities and respect. Here are the common missteps that will make your…
Is Your Door Truly Always Open?
Phrasing can be more important than you think. by Mel Kleiman While probably well-meaning, the phrase “My door is always open” tells your people: (1) You expect them to take the initiative and meet you on your territory, (2) You assume they will figure out what information you want to them to bring you, and,…
What Do You Expect?
by Mel Kleiman You only need a simple, three point scale to evaluate job applicants as well as the performance of your present employees: “Will not meet expectations” or “Is not meeting expectations” “Will meet expectations” or “Is meeting expectations” “Will exceed expectations” or “Is exceeding expectations” Before you can do this though, you need…