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Do You Set Your Employees Up for Success?

By Mel Kleiman, Humetrics “If you keep doing what you’re doing you won’t even keep getting what you got.” Consider the third-string quarterback who asked his coach what he needed to do to make the starting lineup. The coach said, “Just keep doing what you’re doing.” Now, anyone with an ounce of sense knows that

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Tell ‘Em What They’re Doing Right

By Mel Kleiman, Humetrics  During her mother’s eulogy, a daughter shared this: “My mom was also an outstanding elementary school teacher. Many of her kids gave her much of the credit when they went on to graduate from high school and college because, you see, whenever she had a child who struggled to keep up,

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Warmer Welcomes = Fatter Profits

By Mel Kleiman, Humetrics Here’s proof the suggestions I make in my book, The 5 Firsts: A Simple System to Onboard, Engage & Retain Top Talent, can have a dramatic, positive effect on the bottom line. The article from Fortune magazine quoted below makes a strong case for the benefits of taking the advice I

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You Can’t Fix the Car While You’re Driving

By Mel Kleiman, Humetrics I’m always exhorting my audiences to stop working IN their businesses and start working ON them and the title of this blog is just another clever way of saying that. How can you focus on long-term goals and objectives and be a big picture thinker when you’re consumed with putting out

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Recruit the Best (& Skip the Rest)

If you make the effort to find and recruit the best hourly employees, you will add value to your organization now and in the future because you’re recruiting the kind of people who can give you a competitive edge. By Mel Kleiman, Contributing Editor When it comes to recruiting hourly employees, the sixth annual Convenience

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Top 10 Ways to Avoid Costly Hourly Employee Turnover

By Mel Kleiman,  founder, Humetrics. In order to minimize costly frontline, hourly employee turnover, you’ve got to: Hire tough (so you can manage easy). Let every new employee know why their job is important. Avoid the mindset that it is “only an entry-level job” (in both the new employee’s mind and in your own mind).

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Managing Today’s Workforce

Convenience Store Decisions and Humetrics collaborated on their sixth annual human resources survey, providing industry-wide insights into emerging employment trends. By Mel Kleiman, President, Humetrics Convenience Store Decisions and Humetrics recently collaborated on our sixth annual HR survey. The following results, based on respondents’ recent experiences and expectations, offer industry-wide insights as well as useful

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Keeping Your Star Employees

While it seems logical that chains would retain their best workers, here are the top 10 ways the c-store industry gets its best people to quit. By Mel Kleiman, President, Humetrics. Now that job security is of prime importance to job seekers nationwide, the industry’s ability to weather this latest economic storm would be an

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The 2013 Convenience Store Human Resources Study

Nearly 100 convenience store chains representing more than 12,000 stores offered insights on employee salaries, hiring trends and labor costs. By Mel Kleiman, President, Humetrics. In order to support convenience store operators as they plan and forecast their human resources investments over the next 12 months, Convenience Store Decisions and Humetrics have collaborated on our

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Weathering the Economic Storm

C-store retailers express optimism as financial conditions continue to slowly improve. by Mel Kleiman, Contributing Editor. While we were able to summarize the major findings of the 2012 CSD/Humetrics Human Resources Benchmarking Survey earlier this year, there are a few more interesting facts to share concerning the responses to our first question: “How was the

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Managing Today’s Retail Workforce

As major shifts in the economy have created unparalleled effects on the labor market, CSD has partnered with Humetrics to help c-store operators benchmark their hiring practices and employee costs. By Mel Kleiman, Contributing Editor. In an ongoing effort to support the convenience store and petroleum industry’s forecasting and planning responsibilities, Convenience Store Decisions and

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Screen In the Best, Screen Out the Rest

Just as you should consistently ask applicants questions that get you all the information needed, so should you question yourself every time you consider hiring a new employee. By Mel Kleiman, Contributing Editor. One of the fastest growing classes of lawsuits today are employment law filings. In addition to discrimination and wage/hour actions, we’re seeing

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Train to Retain

To get and keep “A” players, retailers must become an employer of choice. This doesn’t always mean paying more money, but it does mean understanding that the way employees treat customers reflects the way their employers treat them. By Mel Kleiman, Contributing Editor. Do you ever wonder why no one ever trains us for life’s

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Don’t Settle for Employee Mediocrity

Training and preparing employees for advancement is one proven method for attracting and retaining these talented workers.  By Mel Kleiman, Contributing Editor. In the course of my more than 25 year’s of consulting and professional speaking work about how to recruit, select and retain the best frontline employees, I have identified one common case of

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Managing Today’s Retail Workforce

While the economy may be struggling along, the third annual CSD/Humetrics HR Benchmarking Survey finds that the industry’s turnover is shrinking, hiring is increasing and investments in technology have never been higher. In order to support the convenience store industry’s forecasting and planning responsibilities for 2011, Convenience Store Decisions and Humetrics have collaborated on our

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