Is Your Door Truly Always Open?

Phrasing can be more important than you think. by Mel Kleiman While probably well-meaning, the phrase “My door is always open” tells your people: (1) You expect them to take the initiative and meet you on your territory, (2) You assume they will figure out what information you want to them to bring you, and,

What Do You Expect?

by Mel Kleiman You only need a simple, three point scale to evaluate job applicants as well as the performance of your present employees: “Will not meet expectations” or “Is not meeting expectations” “Will meet expectations” or “Is meeting expectations” “Will exceed expectations” or “Is exceeding expectations” Before you can do this though, you need

Employment Trends: Teens in Retail

Today’s working teenager may be a retail company’s future store leader, product designer, data analyst, or even CEO. Unfortunately, in the years ahead, it may become increasingly more difficult to find these young, entry-level employees. Teenagers are an important part of the retail workforce, but Bureau of Labor Statistics data show a downward trend in

How Are You Using Your Brain Power?

by Mel Kleiman Your brain is a powerful instrument. Ask it for reasons why you should hire someone and it will respond with answers like: She’s smart. He made a great impression. He seems to really want the job. She’s got all the right experience. Ask your brain why you shouldn’t hire the person and,

How Many Recruiters Are Working for You?

By Mel Kleiman, Humetrics What are people saying about your company as a place to work? Word of mouth works both ways. Do you know what people (employees, former employees, vendors and everyone else who knows you) are saying about your company as a place to work? If not, the best way to find out

How To Deliver Constructive Criticism

Learning how to give feedback in a positive way can improve results. by Mel Kleiman, Humetrics Delivering constructive criticism to employees in a way they can hear it and use it to succeed can be difficult but not impossible. The key is to reframe your feedback as follows: Focus first on specific positives. (“The way

Help Employees Meet Their Goals

In 2017 help your convenience store employees keep their resolutions. by Mel Kleiman, Humetrics It’s a New Year and people everywhere are setting resolutions on the aspects of life they wish to improve on in 2017. But before you set goals for yourself, think about how you can use your resolutions to help your employees

How To Start the New Year Off Right

Asking yourself some simple questions can reveal what you need to work on in the New Year. by Mel Kleiman, Humetrics Start 2017 off right by evaluating how you prioritize intentions. The following is a short, self-administered, self-scoring test that can help any business owner or manager prioritize their intentions for 2017: Do YOU say

Ask Your Employees These Game-Changing Questions

Employees can help you think outside the box. by Mel Kleiman, Humetrics Nearly every game-changing, industry breakthrough was born from the fundamental destruction of well-established beliefs. (Think Uber, Amazon, and Apple.) So, this is a great set of questions to ask yourself as well as your employees… • What set of beliefs are we holding

Is That Really Your Business?

Properly defining your business can keep other industries from stealing your customers. by Mel Kleiman, Humetrics Here is an important question to ask yourself as well as your entire staff: “What business are we really in?” For example: Are you in the trucking business or the transportation business? Are you in the home health care

Seven Steps to “Poach-Proof” Your Best People

Keep your best employees on board with these helpful tips. by Mel Kleiman Have you ever lost a great employee to another employer? Hurts, doesn’t it? And while that person probably told you they were leaving for more money, that’s rarely the case. More often the real reasons have to do with relationships, opportunities and

How To Keep Employees Engaged

By Mel Kleiman, Humetrics Want to keep your top talent happily engaged and on board for the long term? Want to inspire your other employees to reach their full potential? It’s easy! All you have to do is show ’em that you care. Here’s another simple question you can ask several of your employees this

How to Be a Magnetic Manager

By Mel Kleiman A magnetic manager is someone who easily attracts and retains STAR* employees and one secret that separates them from other professionals is feedback (and not necessarily the glowing kind). In 2014, Harvard Business Review contributors surveyed 900 employees to get their opinions on feedback. What they found was pretty remarkable: employees want

How Long Should an Interview Last?

By Mel Kleiman, President, Humetrics This is a question I’m always asked during the programs I do. I was asked again just yesterday so, it’s clear to me, the answer is worth repeating here… The interview should last until you are 95% – 100% sure this is a person you want to hire — or don’t want to hire.

Interview Tip

By Mel Kleiman, President, Humetrics Have someone else sit in on the interview as an observer because that person will be able to do a better job of listening and noticing body language and then be able to give you an invaluable second opinion. This is also a great way to train others to become

Unexpected Rewards

By Mel Kleiman, President, Humetrics Do you dread the thought of dealing with an employee’s unsatisfactory performance? If so, I think you may be surprised to find that, when you stop procrastinating and actually work with the person to help them improve and move to the next level, it can be one of the most

Vive La Difference!

By Mel Kleiman, President, Humetrics Although they are often used interchangeably, there is an important difference between responsibility and accountability. Responsibility is something you are given or that you assume. For example, while your employment makes you responsible for getting your job done, parents assume responsibility for the care of their children. Accountability, however, is

Not to Point a Finger, But…

By Mel Kleiman, President, Humetrics I recently read an article entitled: “85% Believe an Insightful Interview Question Is More Important Than the Application or Resume.” Sounds reasonable enough on the surface, but the suggested interview questions that followed were so commonplace that any prepared jobseeker would have canned answers at the ready, while others were

What Will You Say?

By Mel Kleiman, President, Humetrics Do you know what you’ll say when one of your STAR* employees asks for a raise, or are you going to be blindsided? Will you be able to grant their request or at least be able to tell them exactly what they need to do to earn one? (And if

Adopting Ways to Obtain the Best Hires

Hiring managers often make the mistake of hiring the best applicants instead of the candidates who in the end make the best employees. By Mel Kleiman Six years ago, Convenience Store Decisions published an article I wrote that began: “Just two short years ago, anyone who wanted a frontline, hourly worker’s job only had to

The Power of a System

By Mel Kleiman, President, Humetrics Systems are designed to achieve consistency and predictability and can range from simple, paper-and-pen checklists to complex software programs. Do you have the needed hiring systems in place to ensure you consistently hire STAR* employees? Where are your checklists when it comes to recruiting, screening, selecting, onboarding, and employee retention

Do You Know…

By Mel Kleiman, President, Humetrics Why the applicant accepted or turned down your job offer? How the applicants feel about your hiring system and interview process? How many of the applicants who turned you down took another offer from someone else, and why? If you don’t know, how are you ever going to improve your

Not to be Taken Lightly

By Mel Kleiman, President, Humetrics Whether you’re hiring a V.P. or a an entry-level clerk, never take your hiring RoadtoSuccessdecisions lightly. Both you and the job applicant expect certain results from your agreement to work together and you’re both most likely to get what you want if you spell the following out up front: What

Get ‘Er Done?

By Mel Kleiman, President, Humetrics “Just get ‘er done,” may have its place, but it’s not during training. When you train for speed, whether it’s waiting tables or making sales calls, you hinder understanding and quality. Always train for process (not only the hows, but the whys as well) and, with experience, the speed will

Talent vs. Skills & Experience

By Mel Kleiman, President, Humetrics Used to be every employer preferred hiring for skills and/or experience; the thinking was one or both of these traits would help the new hire seamlessly fit into the new job. Today, however, in the wake of ceaseless technological change, it’s all about hiring for talent. So, what is the