Do You Really Know How Well Your Hiring System Works?

By Mel Kleiman, President, Humetrics A restaurant client of ours was having trouble recruiting qualified applicants and puzzled as to why. I suggested they test their system by sending one of their best employees to another one of their locations to apply and she ended up getting the brush off! Turns out she walked in at


Think Like an Applicant!

By Mel Kleiman, President, Humetrics In light of the ever-tightening labor market, you can’t afford to lose even one promising applicant. So, let me ask once again, are you making it easy for jobseekers to get into your hiring system? Case in point: One client thought they had “made it easy,” by adding the following

How You Gonna Keep ‘Em From Jumping Ship?

By Mel Kleiman, President, Humetrics What are you doing to ensure your best team members don’t jump ship? I ask because, this past July, the BLS reported 5.7 million job openings, one million of which were new. This is the highest number since 2000. On top of this, the percentage of the total population who are

The Problem With Online Employment Applications

By Mel Kleiman, President, Humetrics While it may seem highly efficient to put your employment application form on your website, the truth is that about 60% of the people who start the process drop out because it’s too difficult and/or too time-consuming. Are you tracking your drop outs versus completions? If you find you’re losing

How To Make Better Hiring Decisions

By Mel Kleiman, President, Humetrics The following is a best practice, proven technique for making better hiring decisions… There are two parts to every interview: (1) gathering information and (2) evaluating that information, and, to the best of your ability, you need to keep them separate. The tendency is for one “bad” answer to negatively

The Power of Scheduling

By Mel Kleiman, President, Humetrics There’s a commonly held belief in the cleaning industry that it’s not wise to hire students, because their school schedules are inflexible and difficult to work around. And, yet, there’s a successful, residential cleaning service in Florida whose staff of 500+ are all students. Needless to say, the employer has

Have You “Stratified” Your Employees Yet?

By Mel Kleiman, President, Humetrics I recently learned that when an organization provides a differentiated level of customer service, service quality or service offerings based on the perceived value of each customer, it is sometimes called “customer stratification.” So, I couldn’t help but wonder if this might be a useful tool when it comes to

If You Never Start, You Will Never Finish

By Mel Kleiman, President, Humetrics Is there an idea or project on the list in the back of your mind that stays there because it feels like, once you start, there’s no end in sight? Is it one of those “not urgent,” yet, important tasks that could make a real difference when it comes to

How Would Your Employees Answer These Questions?

By Mel Kleiman If you don’t know how your employees would respond to the following, then it’s time to find out. How many of these items should be on your Top 10 List of reasons why a great employee should want to work for your organization? Would your employees answer, “YES,” to each one? Our managers

How the Rules of Work Are Changing

The rules in some industries may be changing, but the ‘old rules’ still apply to convenience store employees. By Mel Kleiman Except for the recent brouhaha about raising the minimum wage to $15 per hour, the business press routinely ignores the approximately 60% of American workers, who are hourly employees. A recent article in Fast

What Have You Celebrated Lately?

By Mel Kleiman, president, Humetrics Did you notice we tend to save our celebrations for the really big moments in life rather than taking the time to rejoice in the everyday accomplishments that make us proud? That’s unfortunate because it limits the number of celebrations we have. Let’s change that. Why not ask yourself (and

How To Find New Recruits

By Mel Kleiman, president, Humetrics A recent study conducted by the folks at LinkedIn found that for one-third (33%) of the people who’ve recently taken new jobs it was also a career change! So, if you’re not looking for new talent outside of your industry, it’s time to consider doing so. A client of ours

Karma & Employee Retention

Help your employees help you. By Mel Kleiman, president, Humetrics Now that unemployment levels are once again low and there are fewer available workers in the labor pool, it’s time to be more proactive about keeping your STAR employees happy and on-board. Here are six questions to ask your best people at least once a year: When

What If?

Get ahead of the curve. By Mel Kleiman, president, Humetrics If you had no choice, what would you do? If your competition rented the space across the street, what would you do? When the minimum wage increases to $10 an hour, what will you do? If your best employee quits, what will you do? Now,

Recognition Works

By Mel Kleiman, president, Humetrics Everyone enjoys an “attaboy,” but to get the most mileage from the compliments you bestow, be specific. When people know exactly what they did and why it benefited the company, you’re more likely to see the behavior repeated. Try phrasing praise like this: “Joan, when you took it upon yourself

Recruiting Tip

Employers can increase job survival rate by using inside sources. By Mel Kleiman, president, Humetrics An Ohio State University study found that companies could increase their job survival rate by 25%  or more if they focus on finding new workers through inside sources, such as re-recruiting former employees, referrals by current employees and internal job

Spend Time Where it Counts

By Mel Kleiman, President, Humetrics You’ve heard us say before that it’s too often the case that the squeaky wheels get all the oil. When it comes to employee retention, this means that you have less interaction with your best people because you’re so busy trying to “fix” your poor performers and/or what they’ve done

A Little Recognition Goes a Long Way

By Mel Kleiman, founder Humetrics At one of my presentations a while back, the president of a trucking firm shared this great story that illustrates my point… Seems his company had just held a retirement dinner for a driver who had been with the firm for over 20 years. When the president and the retiring driver

How Much Pain Does It Take to Cause Them to Leave?

By Mel Kleiman, founder Humetrics It’s human nature to avoid change because the path of least resistance is the “same old, same old.” So, how much “pain and suffering” do you suppose  valued employees have to experience before they go searching for a new job? Well, a lot of it has to do with the labor

How To Increase Employee Engagement

By Mel Kleiman, founder of Humetrics Engagement is the key to employee retention and here’s an easy-to-implement, cost-free, way to get some going… Make it a practice to ask your people a Question of the Week – either individually or as a question up for discussion at the weekly staff meeting. Examples include: What could

It’s Not the Money, Honey

By Mel Kleiman, founder Humetrics How many times do we have to hear this to believe it? It’s something that most HR executives have learned over the years, but that most managers have yet to figure out… Whenever managers are polled about the most effective employee retention tools, money and benefits always top the list.

Recruiting Tip

Save time by planning ahead when it comes to recruiting. By Mel Kleiman, founder of Humetrics Keep a “runners up” file of the people who were almost hired. You’ve already invested a lot of time and money in them and they may have really wanted to work for you. When you next have a suitable

Tackling Workforce Issues

By Mel Kleiman, President, Humetrics and John Lofstock, Editor Staffing is one of the biggest investments in the convenience store industry. Convenience Store Decisions and Humetrics collaborated to examine the most pressing human resource issues and where companies are spending their money. To help convenience store retailers better manage their workforce and understand what employees

Thanks, But No Thanks

By Mel Kleiman, Humetrics The No. 1 complaint of job seekers nationwide is that recruiters and interviewers never get back to them. Not even a “thanks, but no thanks.” I don’t know why this simple courtesy is so often ignored, especially when it could be so easily automated. What’s being overlooked here is the “bad

Do You Set Your Employees Up for Success?

By Mel Kleiman, Humetrics “If you keep doing what you’re doing you won’t even keep getting what you got.” Consider the third-string quarterback who asked his coach what he needed to do to make the starting lineup. The coach said, “Just keep doing what you’re doing.” Now, anyone with an ounce of sense knows that