MEL

How To Find New Recruits

By Mel Kleiman, president, Humetrics A recent study conducted by the folks at LinkedIn found that for one-third (33%) of the people who’ve recently taken new jobs it was also a career change! So, if you’re not looking for new talent outside of your industry, it’s time to consider doing so. A client of ours

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Karma & Employee Retention

Help your employees help you. By Mel Kleiman, president, Humetrics Now that unemployment levels are once again low and there are fewer available workers in the labor pool, it’s time to be more proactive about keeping your STAR employees happy and on-board. Here are six questions to ask your best people at least once a year: When

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What If?

Get ahead of the curve. By Mel Kleiman, president, Humetrics If you had no choice, what would you do? If your competition rented the space across the street, what would you do? When the minimum wage increases to $10 an hour, what will you do? If your best employee quits, what will you do? Now,

MEL

Recognition Works

By Mel Kleiman, president, Humetrics Everyone enjoys an “attaboy,” but to get the most mileage from the compliments you bestow, be specific. When people know exactly what they did and why it benefited the company, you’re more likely to see the behavior repeated. Try phrasing praise like this: “Joan, when you took it upon yourself

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Recruiting Tip

Employers can increase job survival rate by using inside sources. By Mel Kleiman, president, Humetrics An Ohio State University study found that companies could increase their job survival rate by 25%  or more if they focus on finding new workers through inside sources, such as re-recruiting former employees, referrals by current employees and internal job

MEL

Spend Time Where it Counts

By Mel Kleiman, President, Humetrics You’ve heard us say before that it’s too often the case that the squeaky wheels get all the oil. When it comes to employee retention, this means that you have less interaction with your best people because you’re so busy trying to “fix” your poor performers and/or what they’ve done

MEL

A Little Recognition Goes a Long Way

By Mel Kleiman, founder Humetrics At one of my presentations a while back, the president of a trucking firm shared this great story that illustrates my point… Seems his company had just held a retirement dinner for a driver who had been with the firm for over 20 years. When the president and the retiring driver

MEL

How Much Pain Does It Take to Cause Them to Leave?

By Mel Kleiman, founder Humetrics It’s human nature to avoid change because the path of least resistance is the “same old, same old.” So, how much “pain and suffering” do you suppose  valued employees have to experience before they go searching for a new job? Well, a lot of it has to do with the labor

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How To Increase Employee Engagement

By Mel Kleiman, founder of Humetrics Engagement is the key to employee retention and here’s an easy-to-implement, cost-free, way to get some going… Make it a practice to ask your people a Question of the Week – either individually or as a question up for discussion at the weekly staff meeting. Examples include: What could

MEL

It’s Not the Money, Honey

By Mel Kleiman, founder Humetrics How many times do we have to hear this to believe it? It’s something that most HR executives have learned over the years, but that most managers have yet to figure out… Whenever managers are polled about the most effective employee retention tools, money and benefits always top the list.

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Recruiting Tip

Save time by planning ahead when it comes to recruiting. By Mel Kleiman, founder of Humetrics Keep a “runners up” file of the people who were almost hired. You’ve already invested a lot of time and money in them and they may have really wanted to work for you. When you next have a suitable

Human Resources

Tackling Workforce Issues

By Mel Kleiman, President, Humetrics and John Lofstock, Editor Staffing is one of the biggest investments in the convenience store industry. Convenience Store Decisions and Humetrics collaborated to examine the most pressing human resource issues and where companies are spending their money. To help convenience store retailers better manage their workforce and understand what employees

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Thanks, But No Thanks

By Mel Kleiman, Humetrics The No. 1 complaint of job seekers nationwide is that recruiters and interviewers never get back to them. Not even a “thanks, but no thanks.” I don’t know why this simple courtesy is so often ignored, especially when it could be so easily automated. What’s being overlooked here is the “bad

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Do You Set Your Employees Up for Success?

By Mel Kleiman, Humetrics “If you keep doing what you’re doing you won’t even keep getting what you got.” Consider the third-string quarterback who asked his coach what he needed to do to make the starting lineup. The coach said, “Just keep doing what you’re doing.” Now, anyone with an ounce of sense knows that

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Tell ‘Em What They’re Doing Right

By Mel Kleiman, Humetrics  During her mother’s eulogy, a daughter shared this: “My mom was also an outstanding elementary school teacher. Many of her kids gave her much of the credit when they went on to graduate from high school and college because, you see, whenever she had a child who struggled to keep up,

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Warmer Welcomes = Fatter Profits

By Mel Kleiman, Humetrics Here’s proof the suggestions I make in my book, The 5 Firsts: A Simple System to Onboard, Engage & Retain Top Talent, can have a dramatic, positive effect on the bottom line. The article from Fortune magazine quoted below makes a strong case for the benefits of taking the advice I

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You Can’t Fix the Car While You’re Driving

By Mel Kleiman, Humetrics I’m always exhorting my audiences to stop working IN their businesses and start working ON them and the title of this blog is just another clever way of saying that. How can you focus on long-term goals and objectives and be a big picture thinker when you’re consumed with putting out

SUBWAY_Store

Recruit the Best (& Skip the Rest)

If you make the effort to find and recruit the best hourly employees, you will add value to your organization now and in the future because you’re recruiting the kind of people who can give you a competitive edge. By Mel Kleiman, Contributing Editor When it comes to recruiting hourly employees, the sixth annual Convenience

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Top 10 Ways to Avoid Costly Hourly Employee Turnover

By Mel Kleiman,  founder, Humetrics. In order to minimize costly frontline, hourly employee turnover, you’ve got to: Hire tough (so you can manage easy). Let every new employee know why their job is important. Avoid the mindset that it is “only an entry-level job” (in both the new employee’s mind and in your own mind).

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Managing Today’s Workforce

Convenience Store Decisions and Humetrics collaborated on their sixth annual human resources survey, providing industry-wide insights into emerging employment trends. By Mel Kleiman, President, Humetrics Convenience Store Decisions and Humetrics recently collaborated on our sixth annual HR survey. The following results, based on respondents’ recent experiences and expectations, offer industry-wide insights as well as useful

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Keeping Your Star Employees

While it seems logical that chains would retain their best workers, here are the top 10 ways the c-store industry gets its best people to quit. By Mel Kleiman, President, Humetrics. Now that job security is of prime importance to job seekers nationwide, the industry’s ability to weather this latest economic storm would be an

checklist

The 2013 Convenience Store Human Resources Study

Nearly 100 convenience store chains representing more than 12,000 stores offered insights on employee salaries, hiring trends and labor costs. By Mel Kleiman, President, Humetrics. In order to support convenience store operators as they plan and forecast their human resources investments over the next 12 months, Convenience Store Decisions and Humetrics have collaborated on our

money

Weathering the Economic Storm

C-store retailers express optimism as financial conditions continue to slowly improve. by Mel Kleiman, Contributing Editor. While we were able to summarize the major findings of the 2012 CSD/Humetrics Human Resources Benchmarking Survey earlier this year, there are a few more interesting facts to share concerning the responses to our first question: “How was the

Hired

Managing Today’s Retail Workforce

As major shifts in the economy have created unparalleled effects on the labor market, CSD has partnered with Humetrics to help c-store operators benchmark their hiring practices and employee costs. By Mel Kleiman, Contributing Editor. In an ongoing effort to support the convenience store and petroleum industry’s forecasting and planning responsibilities, Convenience Store Decisions and

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Screen In the Best, Screen Out the Rest

Just as you should consistently ask applicants questions that get you all the information needed, so should you question yourself every time you consider hiring a new employee. By Mel Kleiman, Contributing Editor. One of the fastest growing classes of lawsuits today are employment law filings. In addition to discrimination and wage/hour actions, we’re seeing

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