KickBack Rewards Systems to Be On Display at The NACS Show

KickBack Rewards Systems, an Idaho-based rewards and loyalty solutions provider, is pleased to announce that it will be on hand as an exhibitor at the upcoming NACS Show in Las Vegas to share its industry-leading technology capabilities with the convenience store, petroleum and foodservice industries. KickBack offers highly sophisticated loyalty programs and data analytics specifically

Phillips 66 Sign Day

Phillips 66 Continues to Drive Retail Innovation

The Houston-based energy company is piloting several test programs and rolling out new images to help its branded marketers boost sales and attract new business. By John Lofstock, Editor Phillips 66, which supplies more than 7,100 outlets under the Phillips 66, 76 and Conoco brands, continues to innovate. Through a strategic program called Experience 66,

Tom-Briant-Picture

Retailers Meet Goal in Preventing Tobacco Sales to Minors

NATO Executive Director Thomas Briant discusses the policies that have been successful in curbing cigarette sales to minors. By John Lofstock, Editor A new report just released by the Substance Abuse and Mental Health Services Administration (SAMHSA) indicates retailers continue to meet federal mandates banning tobacco sales to youths under the age of 18. Tom

Building a Winning Coalition Loyalty Program

Using the KickBack Points coalition program, Alamosa Building Supply and La Jara Trading Post join a loyalty network that includes Alta Convenience Stores, Rainbow Grocery and Summit Markets in Colorado. When Alamosa Building Supply and La Jara Trading Post (LJTP) were looking for a fresh way to compete with the national ‎retail brands, it turned

How NAG Can Help You

Tough economic times and stiff competition across the supply chain are making it critical for convenience store operators to have a solid understanding of their customers, particularly their high-frequency, high-value shoppers. Armed with these insights, operators can take the necessary steps to retain and attract new loyal customers. To help retailers improve their operations and

phillips

Loyalty is a Retail Game-Changer for Oil Companies

Marketers like Phillips 66 are driving repeat business and cultivating loyal customers through participation in the KickBack Rewards program. By John Lofstock, Editor Difficult economic times are forcing customers to take a hard look at where they can tighten their belts and how they can stretch their hard-earned dollars. To meet their expectations, retailers are

JohnNew

Reflecting on 25 Years

By John Lofstock, Editor Like most organizations, milestone anniversaries are very special for all of us here at Convenience Store Decisions. Providing 25 years of service to the convenience store and petroleum industry is both gratifying and humbling. We have survived this long because of our readers, and that isn’t something I take lightly. This

e-cigarette colors

Why Customers Choose E-Cigarettes

Electronic cigarette sales are surging. CSD partnered with Study Hall Research to go inside the minds of e-cigarette consumers to learn what motivates their tobacco purchases. By John Lofstock, Editor and Josh Tahan, Study Hall Research The prevalence of electronic cigarette usage amongst the general population is growing and analysts are predicting the category now

Tom-Briant-Picture

2014 Legislative and FDA Regulatory Update

NATO Executive Director Tom Briant provides insights and analysis on the latest tobacco legislative activity and FDA regulatory actions. By John Lofstock, Editor It has been another tough year for the tobacco industry as legislators at the local, state and federal levels have targeted both tax increases and new smoking regulations on all forms of

Embracing Safer Tobacco Products

Great strides have been made within the past five years to introduce new tobacco products that would, from my perspective, reduce harm when compared with traditional cigarettes. So despite all the naysayers and anti-tobacco crusaders—who care less about the health of smokers and more about their own agendas—safer tobacco products are a reality that convenience store

wawa florida

Wawa Celebrates 50 Years of Retail Excellence

From loyal customers to prominent politicians, the community joined together in Philadelphia last month to commemorate the landmark anniversary for one of the convenience store industry’s most iconic brands. By John Lofstock and Erin Rigik While many retail brands these days tend to focus solely on the bottom line, Wawa serves as a reminder that

cedars kb

7 Cedars Hits the Jackpot with Totem Rewards Powered by KickBack Points

Totem Rewards Cardholders can double down on rewards opportunities at the casinos gaming tables, restaurants, gift shops, gas station and even the golf pro shop. Since opening in 1995, 7 Cedars Casino has formed a special bond with its guests. It views itself as much more than a casino, but a cultural center that also

kickbacklogo

KickBack Rewards Systems to Be Featured at the National Restaurant Association Show

Restaurant operators and fast-food retailers looking to drive loyalty can learn all about KickBack’s innovative loyalty solutions by visiting the KickBack team at the National Restaurant (NRA) Show from May 17-20 in Chicago. There has been a lot of activity by the government this past year around foodservice-related operational issues. Beyond staffing and regulatory issues,

vapor

Tobacco Trends and Insights from the NATO Show

Electronic tobacco sales continue to grow at an impressive clip, positioning convenience stores as a top destination for e-cigarettes and accessories. By John Lofstock, Editor The decline in cigarette volume is ongoing, c-stores continue to take tobacco share from other retail channels, and e-vapor consumption could surpass that of combustible cigarettes in the next decade,

JohnNew

Understanding Wawa’s Impact on Convenience Stores

By John Lofstock, Editor There was a time not all that long ago when convenience store employees and customers were looked down upon by the mainstream media and even those in the local community who viewed c-stores as unsafe and overpriced. But for the past two decades the industry has taken great lengths to renovate

Joe Sheetz

Joe Sheetz Takes Charge

In addition to being named president of the family-owned convenience store chain, Sheetz was named vice chairman of the NACS Research Committee. By John Lofstock, Editor While all retailers maintain a busy work schedule, Joe Sheetz has had a whirlwind six months.  In October, Sheetz formally advanced into the position of president and CEO for

JohnNew

Understanding Your Workforce

When we finally come out on the other end of these economic doldrums, we’ll find—as in downturns past—that it will not be the big businesses that devour the small or even the fast who outdistance the slow. No, it will be the focused and flexible that outmaneuver and outlast the unfocused and inflexible. While the

JohnNew

Understanding What Your Customers Want

By John Lofstock, Editor Shoppers come to convenience stores to get their needs met. But if retailers don’t fully understand what shoppers want, efforts to capture more of their business will probably miss the mark. In these tough economic times, where c-stores are already facing stiff competition,  it is critical that c-store operators have a

mexicanfood

CSD’s 2014 Foodservice Study

Retailers recognize that an effective foodservice program helps position them as a destination for on-the-go consumers. But new research shows that these programs are vital for creating competitive points of differentiation in today’s hyper-competitive environment. By John Lofstock, Editor, and Joshua Tahan, Study Hall Research The U.S. foodservice industry generated an estimated $660 billion in

JohnNew

Make Foodservice Your Q Factor

The convenience store and petroleum industry is as dynamic and diverse as it has ever been. I have been fortunate to have a front row view of the industry’s evolution through the years, first as a young child learning the automotive and fuel industry at my father’s stations in Mt. Vernon, N.Y., then as an

A Partner with a Purpose

At a time when most Big Oil companies are exiting the retail business, Phillips 66 is stepping up with a host of new programs to help make its branded retailers more profitable. By John Lofstock, Editor The convenience store and petroleum industry has transformed dramatically over the past decade, but no change has been as

cigarettes

Taxation Taking a Toll on Cigarettes

Mounting restrictions on the retail sale of tobacco continues to plague this core convenience store category. By John Lofstock, Editor Long a staple of the convenience store industry, cigarettes remain a category in crisis. The rise of e-cigarettes and a never-ending spate of federal, state and local regulations have taken a toll on this once

Social-Media-Strategy

Is Your Company Posting with a Plan?

Retail businesses need a structured road map to manage successful social media programs. Social media strategy consultant Neal Schaffer shares 11 essential components all social media strategies should include. By John Lofstock, Editor Many company leaders understand that in order to survive in today’s business world, their companies must have a social media presence. But

GasPumpsLR

Gasoline Demand Seen Drifting Lower amid Snowstorms

By Brian L. Milne, Energy Editor, Schneider Electric Snowstorms are again enveloping the heavy population centers of the Northeast and Mid-Atlantic, with the winter weather expected to limit driving, retarding demand for gasoline which fell to a one-year low during the week that the “polar vortex” descended upon a large swath of the United States.

meatsnacks

Opportunities Abound in Meat Snacks

Mintel forecasts sales will top $1.3 billion by the end of 2015. By John Lofstock, Editor Estimates from Chicago-based Mintel Group, based on the Bureau of Labor Statistics’ Consumer Expenditure Survey and other data, project solid growth for meaty snacks all the way through at least 2015, when they should top $1.3 billion. The research

7ads6x98ycss.php