JohnNew

Building a Healthy Workforce

We live in a time-pressed, stressful society, filled with uncertainty in the job market, the economy, competition, etc. A large percentage of employees admit to being unhappy with and mentally disengaged from their jobs. Recent research shows that among the least happy and least engaged employees, the annual per-person cost of lost productivity due to

Jerry Wein

Foodservice His Way

Jerry Weiner’s experience and expertise drive the foodservice category at Rutter’s. By John Lofstock, Editor Category management is the lifeblood for success at convenience stores. Effective category management can drive higher margins, identify emerging sales trends, which products are in high demand and, perhaps most importantly, let you know what products are simply not selling.

CSD Exclusive: NACS Ends NACS CAFE Food Training Program

A NACS-supported foodservice training curriculum will continue to be available for convenience store retailers on the Web through Ready Training Online. By John Lofstock, Editor The National Association of Convenience Stores (NACS) has decided to shut down its Center for Achieving Foodservice Excellence (CAFE) program, Convenience Store Decisions has learned. While NACS remains committed to

JohnNew

Good Team Management Often Drives Success

By John Lofstock, Editor We are living in an era of unprecedented retail competition. This is no secret. Going forward, retailers need to address the unique needs and desires of consumers, providing a more rewarding and memorable shopping experience. Expected changes include innovative retail formats and distribution models, as well as improved marketing and customer

Applications Now Being Accepted for the John MacDougall/NAG Memorial Scholarship

Five $1,000 college scholarships will be awarded to employees of NAG member companies and their children. By John Lofstock, Executive Director, National Advisory Group As the founder of Nice N Easy Grocery Shoppes, John MacDougall was a longtime supporter of the National Advisory Group (NAG). In his personal life, he was also a strong supporter

YEO Roundtable

Register Now for NAG’s Second Annual Young Executives Roundtable

The convenience store industry’s young executives and leaders of tomorrow face unique challenges as they grow their businesses in the competitive convenience store market. The National Advisory Group’s (NAG) Young Executives Organization (YEO) was formed specifically to addresses these challenges and help the industry’s next-generation leaders identify solutions with others in their age group. Please

Sandwiches

Perfecting Foodservice

As retailers try to distinguish themselves through better customer offerings, CSD partnered with Study Hall Research to examine what foodservice components bring the highest returns. By John Lofstock, Editor, and Josh Tahan, Study Hall Research When it comes to executing a winning foodservice program, Keith Boston, director of foodservice for Framingham, Mass.-based Cumberland Farms Group

customer_loyalty

Building a Customized Loyalty Program

Using an industry-leading loyalty solution, operators across a host of retail channels can drive new business, gather crucial customer data and increase overall ticket sales. By John Lofstock, Editor Loyalty programs are everywhere in the retail industry. Customers encounter them multiple times almost every day—whether shopping at a grocery store, buying a cup of coffee

JohnNew

Investing in a Foodservice Future

Few categories offer convenience store retailers a brighter financial future than foodservice. In fact, Technomic’s “Convenience Stores Market Intelligence Report,” found that c-stores continue to serve as a prime destination for younger generations and people seeking fast, on-the-go options. But there is one catch: foodservice must be done well. In fact, food quality, the experience

PeterT

Tamburro Departs Nice N Easy to Join Clifford Fuel, Duskiewicz to Retire

Following the sale of the company to CST Brands, the industry veteran and National Advisory Group (NAG) board member, will serve as general manager at the family-owned company in Dolgeville, NY.,Convenience Store Decisions has learned. Company president Fran Duskiewicz to retire January 11. By John Lofstock, Editor Changes are afoot at Nice N Easy. Peter

JohnNew

Trends in Convenience Retailing

By John Lofstock, Editor Despite the domestic recession, convenience stores have thrived thanks to their ability to provide fast service and quality products in strategic areas. As service and location remains the industry’s primary competitive advantage over grocery stores and big-box retailers that are moving into the fuel and fresh foods arenas, convenience stores have

racetrac-mckinney-10-08-009

RaceTrac’s Industry Roots Run Deep

Outstanding retail programs, a people-focused culture, an elegant new store design and a growing presence in the foodservice business earn RaceTrac Petroleum CSD‘s Chain of the Year honors for 2014. By John Lofstock, Editor RaceTrac Petroleum Inc. has long been regarded as one of the fiercest competitors in the convenience store and petroleum industry. It

KickBack Rewards Systems to Be On Display at The NACS Show

KickBack Rewards Systems, an Idaho-based rewards and loyalty solutions provider, is pleased to announce that it will be on hand as an exhibitor at the upcoming NACS Show in Las Vegas to share its industry-leading technology capabilities with the convenience store, petroleum and foodservice industries. KickBack offers highly sophisticated loyalty programs and data analytics specifically

Phillips 66 Sign Day

Phillips 66 Continues to Drive Retail Innovation

The Houston-based energy company is piloting several test programs and rolling out new images to help its branded marketers boost sales and attract new business. By John Lofstock, Editor Phillips 66, which supplies more than 7,100 outlets under the Phillips 66, 76 and Conoco brands, continues to innovate. Through a strategic program called Experience 66,

Tom-Briant-Picture

Retailers Meet Goal in Preventing Tobacco Sales to Minors

NATO Executive Director Thomas Briant discusses the policies that have been successful in curbing cigarette sales to minors. By John Lofstock, Editor A new report just released by the Substance Abuse and Mental Health Services Administration (SAMHSA) indicates retailers continue to meet federal mandates banning tobacco sales to youths under the age of 18. Tom

Building a Winning Coalition Loyalty Program

Using the KickBack Points coalition program, Alamosa Building Supply and La Jara Trading Post join a loyalty network that includes Alta Convenience Stores, Rainbow Grocery and Summit Markets in Colorado. When Alamosa Building Supply and La Jara Trading Post (LJTP) were looking for a fresh way to compete with the national ‎retail brands, it turned

How NAG Can Help You

Tough economic times and stiff competition across the supply chain are making it critical for convenience store operators to have a solid understanding of their customers, particularly their high-frequency, high-value shoppers. Armed with these insights, operators can take the necessary steps to retain and attract new loyal customers. To help retailers improve their operations and

phillips

Loyalty is a Retail Game-Changer for Oil Companies

Marketers like Phillips 66 are driving repeat business and cultivating loyal customers through participation in the KickBack Rewards program. By John Lofstock, Editor Difficult economic times are forcing customers to take a hard look at where they can tighten their belts and how they can stretch their hard-earned dollars. To meet their expectations, retailers are

JohnNew

Reflecting on 25 Years

By John Lofstock, Editor Like most organizations, milestone anniversaries are very special for all of us here at Convenience Store Decisions. Providing 25 years of service to the convenience store and petroleum industry is both gratifying and humbling. We have survived this long because of our readers, and that isn’t something I take lightly. This

e-cigarette colors

Why Customers Choose E-Cigarettes

Electronic cigarette sales are surging. CSD partnered with Study Hall Research to go inside the minds of e-cigarette consumers to learn what motivates their tobacco purchases. By John Lofstock, Editor and Josh Tahan, Study Hall Research The prevalence of electronic cigarette usage amongst the general population is growing and analysts are predicting the category now

Tom-Briant-Picture

2014 Legislative and FDA Regulatory Update

NATO Executive Director Tom Briant provides insights and analysis on the latest tobacco legislative activity and FDA regulatory actions. By John Lofstock, Editor It has been another tough year for the tobacco industry as legislators at the local, state and federal levels have targeted both tax increases and new smoking regulations on all forms of

Embracing Safer Tobacco Products

Great strides have been made within the past five years to introduce new tobacco products that would, from my perspective, reduce harm when compared with traditional cigarettes. So despite all the naysayers and anti-tobacco crusaders—who care less about the health of smokers and more about their own agendas—safer tobacco products are a reality that convenience store

wawa florida

Wawa Celebrates 50 Years of Retail Excellence

From loyal customers to prominent politicians, the community joined together in Philadelphia last month to commemorate the landmark anniversary for one of the convenience store industry’s most iconic brands. By John Lofstock and Erin Rigik While many retail brands these days tend to focus solely on the bottom line, Wawa serves as a reminder that

cedars kb

7 Cedars Hits the Jackpot with Totem Rewards Powered by KickBack Points

Totem Rewards Cardholders can double down on rewards opportunities at the casinos gaming tables, restaurants, gift shops, gas station and even the golf pro shop. Since opening in 1995, 7 Cedars Casino has formed a special bond with its guests. It views itself as much more than a casino, but a cultural center that also

kickbacklogo

KickBack Rewards Systems to Be Featured at the National Restaurant Association Show

Restaurant operators and fast-food retailers looking to drive loyalty can learn all about KickBack’s innovative loyalty solutions by visiting the KickBack team at the National Restaurant (NRA) Show from May 17-20 in Chicago. There has been a lot of activity by the government this past year around foodservice-related operational issues. Beyond staffing and regulatory issues,

css.php