Incoming NACS Chairman Discusses the State of the Industry

Jack Kofdarali, president of J&T Management in California and the incoming NACS chairman, discusses the obstacles retailers will face over the next year and the benefits of political advocacy. By John Lofstock, Editor The convenience store industry continues to evolve, becoming a bigger part of the American consumers’ daily lives. In 2014, the industry again


Recognizing NAG Leadership

Toot’n Totum’s David Johnson receives the National Advisory Group’s inaugural Lifetime Award for Convenience Retailing. By John Lofstock, Editor The National Advisory Group (NAG), a convenience store trade association focused on small, mid-sized and family-owned businesses, has a long history dedicated to helping convenience store owners improve their businesses through education and networking. Through the

KickBack Points to Showcase Industry-Leading Loyalty Solution at the 2015 NACS Show

The technology company will be on hand to showcase its innovative loyalty solutions at booth 5427 for convenience store and petroleum operators of all sizes at convenience store industry’s premier conference in Las Vegas Oct. 11-14. KickBack Points knows retailers have many questions when it comes to implementing a loyalty solution. That’s why the Idaho-based

Why Your Corporate Culture Matters

By John Lofstock, Editor Jim Collins, the renowned author of corporate culture bible “Good to Great,” wrote that good is the enemy of great. “And that is one of the key reasons why we have so little that becomes great.” In today’s competitive convenience store industry, your corporate values and what you stand for are

How Clifford Fuel Is Expanding the Easy Way

The Utica, N.Y. chain opens its 17th Nice N Easy franchised store in impressive fashion. By John Lofstock, Editor When CST Brands acquired Nice N Easy Grocery Shoppes following the death of founder John MacDougall last year, many around the industry wondered if we’d seen the last of one of the convenience store industry’s most

Bolla Oil’s Bold Moves

With its deep resources and an abundance of industry experience, the New York City oil company is expanding its upscale convenience market concept and heading into New Jersey with its first travel center. By John Lofstock, Editor There are few trends in the convenience store business that catch industry observers by surprise. One of these

Why the NAG Conference is Right for You

The convenience store industry continues to grow sales at record numbers, but the stakes have never been higher as convenience store owners face competition from multiple retail channels. As competition increases across the board, savvy retailers are learning to take cost out of their operations to run lean, efficient top quartile businesses. The National Advisory

Benefiting From Our Shared Values

By John Lofstock, editor-in-chief, Convenience Store Decisions The convenience store and petroleum industry has always held a special place in my heart. From growing up working at my father’s gas stations in Mt. Vernon, N.Y. well into my teens, to working at Dairy Mart Convenience Stores in my 20s, to my career here at Convenience

What’s Your Path to Success?

By John Lofstock, Editor Having kids has indeed been the roller coaster ride everyone told me it would be when my first child was born 11 years ago. Now, with three daughters, we’re all pretty much on track despite an occasional hiccup. The biggest surprise parenthood has had for me continues to be just how

Peter Tedeschi Details Deal With 7-Eleven

A CSD EXCLUSIVE The majority of Tedeschi Food Shop employees are expected to retain their positions at the store level, but the future of the iconic family brand remains in question. By John Lofstock, Editor At a Glance: Tedeschi Food Stores Headquarters: Rockland, Mass. Founded: 1923 Store Count: 182 2014 Annual Revenue: Estimated at more

Preparing for the Challenges of Tomorrow

There is more pressure than ever on convenience store chains to not only exceed customers’ expectations, but to stay ahead of the competition, navigate legislative issues and still be good corporate citizens in the communities they serves. This doesn’t even take into account managing operations, training and developing a strategy to grow the business. Finding

Building a Healthy Workforce

We live in a time-pressed, stressful society, filled with uncertainty in the job market, the economy, competition, etc. A large percentage of employees admit to being unhappy with and mentally disengaged from their jobs. Recent research shows that among the least happy and least engaged employees, the annual per-person cost of lost productivity due to

Foodservice His Way

Jerry Weiner’s experience and expertise drive the foodservice category at Rutter’s. By John Lofstock, Editor Category management is the lifeblood for success at convenience stores. Effective category management can drive higher margins, identify emerging sales trends, which products are in high demand and, perhaps most importantly, let you know what products are simply not selling.

CSD Exclusive: NACS Ends NACS CAFE Food Training Program

A NACS-supported foodservice training curriculum will continue to be available for convenience store retailers on the Web through Ready Training Online. By John Lofstock, Editor The National Association of Convenience Stores (NACS) has decided to shut down its Center for Achieving Foodservice Excellence (CAFE) program, Convenience Store Decisions has learned. While NACS remains committed to

Good Team Management Often Drives Success

By John Lofstock, Editor We are living in an era of unprecedented retail competition. This is no secret. Going forward, retailers need to address the unique needs and desires of consumers, providing a more rewarding and memorable shopping experience. Expected changes include innovative retail formats and distribution models, as well as improved marketing and customer

Applications Now Being Accepted for the John MacDougall/NAG Memorial Scholarship

Five $1,000 college scholarships will be awarded to employees of NAG member companies and their children. By John Lofstock, Executive Director, National Advisory Group As the founder of Nice N Easy Grocery Shoppes, John MacDougall was a longtime supporter of the National Advisory Group (NAG). In his personal life, he was also a strong supporter

Register Now for NAG’s Second Annual Young Executives Roundtable

The convenience store industry’s young executives and leaders of tomorrow face unique challenges as they grow their businesses in the competitive convenience store market. The National Advisory Group’s (NAG) Young Executives Organization (YEO) was formed specifically to addresses these challenges and help the industry’s next-generation leaders identify solutions with others in their age group. Please

Perfecting Foodservice

As retailers try to distinguish themselves through better customer offerings, CSD partnered with Study Hall Research to examine what foodservice components bring the highest returns. By John Lofstock, Editor, and Josh Tahan, Study Hall Research When it comes to executing a winning foodservice program, Keith Boston, director of foodservice for Framingham, Mass.-based Cumberland Farms Group

Building a Customized Loyalty Program

Using an industry-leading loyalty solution, operators across a host of retail channels can drive new business, gather crucial customer data and increase overall ticket sales. By John Lofstock, Editor Loyalty programs are everywhere in the retail industry. Customers encounter them multiple times almost every day—whether shopping at a grocery store, buying a cup of coffee

Investing in a Foodservice Future

Few categories offer convenience store retailers a brighter financial future than foodservice. In fact, Technomic’s “Convenience Stores Market Intelligence Report,” found that c-stores continue to serve as a prime destination for younger generations and people seeking fast, on-the-go options. But there is one catch: foodservice must be done well. In fact, food quality, the experience

Tamburro Departs Nice N Easy to Join Clifford Fuel, Duskiewicz to Retire

Following the sale of the company to CST Brands, the industry veteran and National Advisory Group (NAG) board member, will serve as general manager at the family-owned company in Dolgeville, NY.,Convenience Store Decisions has learned. Company president Fran Duskiewicz to retire January 11. By John Lofstock, Editor Changes are afoot at Nice N Easy. Peter

Trends in Convenience Retailing

By John Lofstock, Editor Despite the domestic recession, convenience stores have thrived thanks to their ability to provide fast service and quality products in strategic areas. As service and location remains the industry’s primary competitive advantage over grocery stores and big-box retailers that are moving into the fuel and fresh foods arenas, convenience stores have

RaceTrac’s Industry Roots Run Deep

Outstanding retail programs, a people-focused culture, an elegant new store design and a growing presence in the foodservice business earn RaceTrac Petroleum CSD‘s Chain of the Year honors for 2014. By John Lofstock, Editor RaceTrac Petroleum Inc. has long been regarded as one of the fiercest competitors in the convenience store and petroleum industry. It

KickBack Rewards Systems to Be On Display at The NACS Show

KickBack Rewards Systems, an Idaho-based rewards and loyalty solutions provider, is pleased to announce that it will be on hand as an exhibitor at the upcoming NACS Show in Las Vegas to share its industry-leading technology capabilities with the convenience store, petroleum and foodservice industries. KickBack offers highly sophisticated loyalty programs and data analytics specifically

Phillips 66 Continues to Drive Retail Innovation

The Houston-based energy company is piloting several test programs and rolling out new images to help its branded marketers boost sales and attract new business. By John Lofstock, Editor Phillips 66, which supplies more than 7,100 outlets under the Phillips 66, 76 and Conoco brands, continues to innovate. Through a strategic program called Experience 66,