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Small Business Management

By: John Matthews, founder and president of Gray Cat Enterprises Inc. Running a small business has its share of ups and downs. When I launched Gray Cat Enterprises nearly nine years ago, running my own small business has been both rewarding and challenging. Gray Cat has enabled me to establish greater balance in my life

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Data Security and Evolving Payment Systems

Geolocation, QR codes and NFC are just some of the technologies changing they way people pay at retail. By Erin Rigik, Associate Editor. In an ever-evolving world of payment technology, there’s no time for retailers to rest on their laurels when it comes to managing data security. Most c-store chains that intend to strive for

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Mobile Wallet Race Intensifies

Isis, with the support of Gilbarco Veeder-Root and Wayne, launches in Texas and Salt Lake City as it looks to gain traction in the growing mobile payments industry. By Erin Rigik, Associate Editor. Isis, a mobile commerce joint venture by AT&T Mobility, T-Mobile USA and Verizon Wireless, introduced its long-anticipated Isis Mobile Wallet last month,

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Raising the Bar on Neighborhood Stores

After an extensive remodel and the introduction of Tedeschi Fresh Foods, Elizabeth Constantine’s franchise unit has seen its sales soar. By Erin Rigik, Associate Editor. As a long-time franchisee of Tedeschi Food Shops, Convenience Store Decisions’ 2012 Convenience Store Chain of the Year, Elizabeth Constantine has been impressed with how well Tedeschi looks after its

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Chevron And Safeway Craft An Ideal Partnership

In any loyalty program, simplicity is crucial to customer adoption. Chevron and the Vons division of Safeway Inc. have partnered to offer a joint Reward Points loyalty program. Customers who earn gas rewards by shopping with their VonsClub Card at Vons stores or a ValuePlus Card at Pavilions stores now can spend their rewards of

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RFID Chips Inspiring Fraud

A special report by WTHR News 13 discovered that RFID (radio frequency identification) chips inside specific credit cards are offering thieves a new, easy way to steal credit card data. Cards with RFID tags can be identified by a symbol featuring four curved lines, or by the words payPass, payWave or Blink. Customers with these

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Cool New Products Room Previews Record Number Of Items

Retailers weigh in on what stood out to them among the rows of new products in the Cool New Products Preview Room. At the NACS Show that ran Oct. 7-10 at the Las Vegas Convention Center, attendees had the chance to view the Cool New Products Preview Room and check out what’s new and cool

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Gain Loyalty by Growing Trust

Identifying and meeting customers’ needs and wants, while also respecting their privacy, is the formula for cultivating a successful rewards program. By Erin Rigik, Associate Editor. Convenience stores know loyalty is crucial to keeping customers coming back for more, but it’s what you do with the information collected—and how you maintain your customers’ trust—that can

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Duchess Shoppes Gets A Makeover

CSD’s 2012 Foodservice Makeover winner gets help from a panel on experts on how to grow its foodservice operation. By: Erin Rigik, Associate Editor. Convenience Store Decisions revealed the Englefield Oil Co. Duchess Shoppes preliminary Foodservice Makeover results during a session at the NACS Show in Las Vegas. The 2012 Convenience Store Decisions’ Foodservice Makeover

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Parker’s Convenience Stores Garnering National Attention

Georgia chain debuts on Inc. magazine’s celebrated list of fastest growing companies. By Erin Rigik, Associate Editor. The Parker Cos. Inc., with 27 convenience stores throughout southeast Georgia and coastal South Carolina, has scored the No. 3006 spot on the annual Inc. 500/5000 Fastest Growing Companies list. It’s the first time the c-store chain has

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The Economics of Energy Efficiency

Convenience stores and many other retail segments have been able to slash operating costs with LED lighting and other equipment upgrades. By Erin Rigik, Associate Editor. Convenience store chains big and small are finding ways to save money while improving the store experience for customers with energy efficient technologies. When Wawa Inc. was searching for

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Learning from Wyndham’s Data Breach

How you respond before, during and after your credit card data has been compromised will have a major impact on your chain’s ability to survive a security fiasco. By Erin Rigik, Associate Editor. In today’s high tech world, no one is immune to a breach. This June, The Federal Trade Commission (FTC) sued hotel dynasty

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Casey’s Takes Charge

With an aggressive expansion and remodeling plan underway, Casey’s General Stores is in firm control of its future and sits atop the list of Chains to Watch in 2013. By: Erin Rigik, associate editor. Casey’s General Stores has come a long way in two years. The convenience store chain is branching into new territory, pushing

U-PAK-IT’s Business Model Proves Successful

U-PAK-IT Corp., the third largest Louisiana-based c-store chain, features a unique business model that helps mom-and-pop stores unite to compete in an industry that often eats single stores for breakfast. The first U-PAK-IT store was opened in Winnsboro, La., in 1986. The company quickly grew when a number of neighborhood stores, faced with rising prices

Family Express Debuts New Corporate Headquarters

Valparaiso, Ind.-based Family Express is celebrating the opening of its new corporate headquarters. The 30,0000-square-foot facility not only features offices and a fitness center, but combines its Valparaiso, Ind., and Lafayette Ind., training centers into one  cyber training center, including a fully-merchandised Family Express store, built to scale with equipment and gas pumps. The new

NACS Showcases Cool New Products

The NACS Show’s Most Popular Cool New Products   The top new items viewed by retailers at the NACS Show include: • Disney Foodles and Crunch Pak Sliced Apples (Crunch Pak) • Ready Snax Fresh Fruit Parfaits (Ready Pac Foods) • International Delight Flavor Shots (WhiteWave Foods / Dean Foods) • f’real FRLB4 Frozen Beverage

Marketing in a Digital Age

The world of marketing is fast evolving to keep pace with an influx of new technological options, and no one knows this better than Jared Sturtevant, who recently stepped into the newly created director of marketing role at Nice N Easy Grocery Shoppes. In his new position, Sturtevant orders, proofs and provides artistic direction on

Chevron Fuels Schools Promotion

During the month of September, Chevron’s Fuel Your School promotion, with the help of California drivers, raised $858,445 for schools in Alameda and Contra Costa counties. To participate, customers simply had to fill up their gas tanks at participating Chevron stations in Alameda or Contra Costa between Sept. 1 and Sept. 30. Chevron then donated

VERC Enterprises Aims and Delivers

VERC ENTERPRISES AT A GLANCE   VERC Enterprises was launched 35 years ago by Paul Vercollone and his father Eugene in 1975 with a single gas station/car wash in Marshfield, Mass. Leo Vercollone, the company’s current president and CEO, joined the team after he graduated from Boston College in 1977. Paul continues to oversee the

Tackling New Challenges

During her 13-year career in the industry, Donna Perkins has come a long way. Her enthusiasm and desire to learn drive her success. As pricebook manager for Calloway Oil Co., Perkins maintains costs and retails for all items in the company’s 23 E-Z Stop Food Mart stores in Tennessee. She also handles vendor issues, cost

Shopping for POS Solutions

Convenience to customers today means one-stop shopping, short lines at the counter and the ability to get in and out of a store fast. New integrated point-of-sale (POS) solutions are speeding up service and offering customers the convenience they demand thanks to faster processing times. What’s more, they’re saving operators money, labor and time. Finding

Processing PCI Confusion

Many retailers are breathing a sigh of relief in regard to PCI, after this summer’s deadline for software compliance was relaxed after a request by the major oil companies, giving scrambling retailers a little more time to comply. But retailers be warned: chains that face a breach could still get hit with huge fines. “Some

Industry Shines in National Rankings

Inc. magazine has revealed its fourth annual Inc. 5000 list, an exclusive ranking of the nation’s fastest-growing private companies. “The leaders of the companies on this year’s Inc. 5000 have figured out how to grow their businesses during the longest recession since the Great Depression,” said Inc. President Bob LaPointe. “The 2010 Inc. 5000 showcases

Rebuilding the BP Brand

With the Gulf Oil spill behind it, a new CEO at the helm and the clean up effort underway, BP now must turn its attention to making good on its recovery promises and helping BP branded stations win back customers who may not quickly forget the devastation in the Gulf. Since the spill began, and

Superior Surveillance Helps Bolster the Bottom Line

In today’s difficult economy, most convenience store owners are turning their focus to profit driving initiatives to give business a boost. When dollars are tight, allotting extra funds to upgrade security equipment might seem a lower priority or even a frivolous expense, but experts note investing in security and surveillance measures can be a retailer’s

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