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Gain Loyalty by Growing Trust

Identifying and meeting customers’ needs and wants, while also respecting their privacy, is the formula for cultivating a successful rewards program. By Erin Rigik, Associate Editor. Convenience stores know loyalty is crucial to keeping customers coming back for more, but it’s what you do with the information collected—and how you maintain your customers’ trust—that can

Prototype design by Big Red Rooster.

Duchess Shoppes Gets A Makeover

CSD’s 2012 Foodservice Makeover winner gets help from a panel on experts on how to grow its foodservice operation. By: Erin Rigik, Associate Editor. Convenience Store Decisions revealed the Englefield Oil Co. Duchess Shoppes preliminary Foodservice Makeover results during a session at the NACS Show in Las Vegas. The 2012 Convenience Store Decisions’ Foodservice Makeover

PARKERS

Parker’s Convenience Stores Garnering National Attention

Georgia chain debuts on Inc. magazine’s celebrated list of fastest growing companies. By Erin Rigik, Associate Editor. The Parker Cos. Inc., with 27 convenience stores throughout southeast Georgia and coastal South Carolina, has scored the No. 3006 spot on the annual Inc. 500/5000 Fastest Growing Companies list. It’s the first time the c-store chain has

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The Economics of Energy Efficiency

Convenience stores and many other retail segments have been able to slash operating costs with LED lighting and other equipment upgrades. By Erin Rigik, Associate Editor. Convenience store chains big and small are finding ways to save money while improving the store experience for customers with energy efficient technologies. When Wawa Inc. was searching for

PCI

Learning from Wyndham’s Data Breach

How you respond before, during and after your credit card data has been compromised will have a major impact on your chain’s ability to survive a security fiasco. By Erin Rigik, Associate Editor. In today’s high tech world, no one is immune to a breach. This June, The Federal Trade Commission (FTC) sued hotel dynasty

caseys

Casey’s Takes Charge

With an aggressive expansion and remodeling plan underway, Casey’s General Stores is in firm control of its future and sits atop the list of Chains to Watch in 2013. By: Erin Rigik, associate editor. Casey’s General Stores has come a long way in two years. The convenience store chain is branching into new territory, pushing

U-PAK-IT’s Business Model Proves Successful

U-PAK-IT Corp., the third largest Louisiana-based c-store chain, features a unique business model that helps mom-and-pop stores unite to compete in an industry that often eats single stores for breakfast. The first U-PAK-IT store was opened in Winnsboro, La., in 1986. The company quickly grew when a number of neighborhood stores, faced with rising prices

Family Express Debuts New Corporate Headquarters

Valparaiso, Ind.-based Family Express is celebrating the opening of its new corporate headquarters. The 30,0000-square-foot facility not only features offices and a fitness center, but combines its Valparaiso, Ind., and Lafayette Ind., training centers into one  cyber training center, including a fully-merchandised Family Express store, built to scale with equipment and gas pumps. The new

NACS Showcases Cool New Products

The NACS Show’s Most Popular Cool New Products   The top new items viewed by retailers at the NACS Show include: • Disney Foodles and Crunch Pak Sliced Apples (Crunch Pak) • Ready Snax Fresh Fruit Parfaits (Ready Pac Foods) • International Delight Flavor Shots (WhiteWave Foods / Dean Foods) • f’real FRLB4 Frozen Beverage

Marketing in a Digital Age

The world of marketing is fast evolving to keep pace with an influx of new technological options, and no one knows this better than Jared Sturtevant, who recently stepped into the newly created director of marketing role at Nice N Easy Grocery Shoppes. In his new position, Sturtevant orders, proofs and provides artistic direction on

Chevron Fuels Schools Promotion

During the month of September, Chevron’s Fuel Your School promotion, with the help of California drivers, raised $858,445 for schools in Alameda and Contra Costa counties. To participate, customers simply had to fill up their gas tanks at participating Chevron stations in Alameda or Contra Costa between Sept. 1 and Sept. 30. Chevron then donated

VERC Enterprises Aims and Delivers

VERC ENTERPRISES AT A GLANCE   VERC Enterprises was launched 35 years ago by Paul Vercollone and his father Eugene in 1975 with a single gas station/car wash in Marshfield, Mass. Leo Vercollone, the company’s current president and CEO, joined the team after he graduated from Boston College in 1977. Paul continues to oversee the

Tackling New Challenges

During her 13-year career in the industry, Donna Perkins has come a long way. Her enthusiasm and desire to learn drive her success. As pricebook manager for Calloway Oil Co., Perkins maintains costs and retails for all items in the company’s 23 E-Z Stop Food Mart stores in Tennessee. She also handles vendor issues, cost

Shopping for POS Solutions

Convenience to customers today means one-stop shopping, short lines at the counter and the ability to get in and out of a store fast. New integrated point-of-sale (POS) solutions are speeding up service and offering customers the convenience they demand thanks to faster processing times. What’s more, they’re saving operators money, labor and time. Finding

Processing PCI Confusion

Many retailers are breathing a sigh of relief in regard to PCI, after this summer’s deadline for software compliance was relaxed after a request by the major oil companies, giving scrambling retailers a little more time to comply. But retailers be warned: chains that face a breach could still get hit with huge fines. “Some

Industry Shines in National Rankings

Inc. magazine has revealed its fourth annual Inc. 5000 list, an exclusive ranking of the nation’s fastest-growing private companies. “The leaders of the companies on this year’s Inc. 5000 have figured out how to grow their businesses during the longest recession since the Great Depression,” said Inc. President Bob LaPointe. “The 2010 Inc. 5000 showcases

Superior Surveillance Helps Bolster the Bottom Line

In today’s difficult economy, most convenience store owners are turning their focus to profit driving initiatives to give business a boost. When dollars are tight, allotting extra funds to upgrade security equipment might seem a lower priority or even a frivolous expense, but experts note investing in security and surveillance measures can be a retailer’s

Rebuilding the BP Brand

With the Gulf Oil spill behind it, a new CEO at the helm and the clean up effort underway, BP now must turn its attention to making good on its recovery promises and helping BP branded stations win back customers who may not quickly forget the devastation in the Gulf. Since the spill began, and

Dealing with Adversity

BP’s Gulf of Mexico response has included more than $4 billion spent to date, including more than 153,650 payments totaling $395 million (as of presstime) in claims to Gulf residents and businesses affected by the oil spill. Other payments included: • $20 billion claims escrow fund • $100 million unemployed rig workers’ fund • $500

Cutting Down on Cooler Costs

Energy reduction remains an ongoing quest for convenience store operators as they look for ways to cut costs in an effort to improve their bottom lines. Building stores to LEED (Leadership in Energy and Environmental Design) standards and seeking LEED certification is something more chains are pursuing, including Kum & Go, Kwik Trip and Quick

Driving Car Wash Profits

Increasing profits at the car wash depends on two tasks: drawing new customers and tempting current customers to increase the frequency of their visits. Determining which tactics will best accomplish these feats is where it gets complicated. Tactics that are working for many in the industry include touting loyalty programs, embarking on water-saving initiatives, participating

Today’s Top Snack Trends

The Food Channel has released its top 10 snack trends, one of its regular trend reports prepared in conjunction with CultureWaves, Mintel International and the International Food Futurists. “These trends are meant to inspire your back-to-school snacking,” said Kay Logsdon, editor-in-chief of The Food Channel. “But they also show how people are eating today, with

Strengthening Safe Security

Cash control practices are an essential part of any c-store operation—from having a cash management system in place to training employees in proper security protocol in everyday cash handling and in the event of a robbery. But more often than not, it’s in-house theft that c-stores need to be most vigilant about. “If you have

Fresh from the Farm

Focus on the Franchise   Minimum Franchise Requirements: Net Worth: $750, 000; Liquid assets: $250, 000 Targeted growth areas: Swiss Farms is looking for single and multi-unit franchisees in the following counties: Northern Delaware: New Castle County; Eastern Pennsylvania: Delaware, Chester, Montgomery, Bucks and Philadelphia County; New York: Nassau and Suffolk County; New Jersey: Camden,

Express Convenience Centers Comes of Age

At A Glance: Express Convenience Centers   Stores: 19 in the Fox Cities region of Wisconsin. Fuel: 17 proprietary-branded Excelerator stati ons and two BP stations. Leadership Team: • John Schmidt, President and CEO, U.S. Venture • Paul Sippl, Director of Branded Fuel Supply, U.S. Venture • Jim Anholzer, General Manager, Express Convenience Centers •

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