NAG Looks to the Future of Convenience

NAG attendees get an insider look on what the future holds for c-stores in 5-10 years and how they can best prepare. By Erin Rigik Del Conte, Senior Editor During Tuesday’s National Advisory Group (NAG) Conference, attendees learned about Burning Issue No. 4: “The future of convenience retailing,” the changes set to impact the industry

NAG Deep Dives Into Foodservice

A number of c-store chains leading the way in foodservice share key tips and takeaways as well as an overview of their foodservice evolution. By Erin Rigik Del Conte, Senior Editor Tuesday’s National Advisory Group (NAG) educational sessions kicked off with Burning Issue No. 3: Embracing a Foodservice Future, where top quartile retailers discussed how

CSD/NAG Idea of the Day: Parking

Today’s idea of the day: Identify on the parking lot where vendors, employees and grocery trucks are to park. This will avoid confusion and also help eliminate congestion in the parking lot by making sure vendors and grocery trucks have the space they need to unload and customers can get in and out with ease.

NAG Tackles Burning Issues

Succession planning and insurance decisions were among hot topics during Monday’s educational sessions. By Erin Rigik Del Conte, Senior Editor The second day of the National Advisory Group (NAG) Conference began with educational sessions that tackled burning issues that were determined by the NAG Board of Directors. John Lofstock, executive director of the NAG, welcomed

NAG Kicks Off in Savannah

Retailers arrive in Savannah, Ga. to learn about burning issues and network with retail peers. A CSD Staff Report The National Advisory Group (NAG) 2016 Conference kicked off on Sunday, Sept. 11 in Savannah, Ga., at the Westin Savannah Harbor Golf Resort & Spa. Executives from small, mid-sized and family-owned chains are convening at the

CSD/NAG Idea of the Day: Fresh Forward

Today’s idea of the day: Use the term “FRESH FORWARD” when marketing foodservice. It’s no secret that customers want “fresh” when it comes to foodservice. But many c-store retailers offer fresh foods without marketing that commitment freshness. Every foodservice product should say FRESH FORWARD and be visible from the sales counter. Do you have an

CSD/NAG Idea of the Day: Door Seal

Idea of the day: Put a breakable numbered seal on your back door and keep the back door locked at all times. When you put a seal on the back door, every person/product must come through front door. This is an easy way to cut down on theft and monitor who/what is entering and exiting

CSD/NAG Idea of the Day: Drive-Throughs

Today’s idea:  Drive-throughs are growing in popularity. Test one. It’s no wonder why customers love drive-throughs. Whether it be parents with small children who don’t want to have to take them in and out of the car, or commuters in a hurry, customers see drive-throughs as fast and convenient, and they can be another way

CSD/NAG Idea of the Day: Diesel Islands

Today’s idea of the day: Consider adding diesel islands on the side of the forecourt to remove traffic from your main fueling area. Moving high-volume diesel customers to the side will help clear space and enhance service, moving customers in and out more quickly. Do you have an idea to share? Email Senior Editor Erin

Stirring Coffee Innovation

Cold brew may be trending, but a quality cup of hot coffee with the option for customization can woo any morning commuter. By Erin Rigik Del Conte, Senior Editor Coffee has seen surge in innovation in 2016 from the rise of cold brew and nitro coffee to unique coffee cocktails in the restaurant industry. Cold

CSD/NAG Idea of the Day: Utilities

Today’s idea of the day: Bid out utilities. There are lower-cost providers competing for your business. Do you have an idea to share? Email Erin Rigik Del Conte at edelconte@csdecisions.com.

CSD/NAG Idea of the Day: Control Loss

Today’s idea of the day: Control cash/inventory loss by performing mid-shift audits. Surprise inspections keep employees on their toes. Remember, overages are also a sign of foul play. Do you have an idea to share? Email Senior Editor Erin Rigik Del Conte at edelconte@csdecisions.com.

CSD/NAG Idea of the Day: Property Revaluations

Today’s idea of the day: Get property revaluations after the town/city you operate in does construction around your store. Less traffic could mean lower valuation and lead to lower taxes. Do you have an idea to share? Email it to Senior Editor Erin Rigik Del Conte edelconte@csdecisions.com.

CSD/NAG Idea of the Day: Merchandising Candy

Today’s idea of the day: Merchandise or repack candies and pastries in clear to-go cups down the candy aisle between gum, mints and candy bars. Do you have an idea to share? Email Senior Editor Erin Rigik Del Conte at edelconte@csdecisions.com.

CSD/NAG Idea of the Day: Checkout Lines

Idea of the day: Split the sales counter with the cash register to form two lines for customers—one line on each side of register. Two shorter lines look less intimidating than one short line. In stores with multiple registers, always keep the registers manned during busy hours. The majority of convenience store customers crave speed

CSD/NAG Idea of the Day: Undercounter cigarette racks

Idea of the Day: Utilize under-counter cigarette racks so your best top-selling cigarette brands are always at an arm’s length from employees. Think of how many times a day your employees are turning around and searching for the most popular packs of cigarettes on the display behind them. By adding this simple under-counter rack, you’ll

CSD/NAG Idea of the Day: Rolling Racks

Today’s idea of the day: Utilize a rolling rack at the sales counter for morning breakfast sandwiches and afternoon corn dogs, taquitos, hot snacks, etc. This help to ensure customers know you have food items, and it can help temp consumers to make impulse buys. Do you have an idea of the day? Email Senior

Shareholders Challenge Walgreens on Tobacco Sales

Could a shareholder proposal push Walgreens in the same direction as CVS, which eliminated its tobacco category in 2014? Tobacco sales could be evaporating from Walgreens in the near future. Walgreens’ shareholders and members of the Interfaith Center on Corporate Responsibility filed a shareholder proposal on Aug. 25, requesting that the Board of Directors review

NAG/CSD Idea of the Day: Tax Code 199

Today’s idea of the day:  IRS tax code 199. Are you eligible? The section 199 tax deduction is also called the domestic manufacturing deduction, U.S. production activities deduction and domestic production deduction. It allows a deduction equal to 9% of the lesser of the “qualified production activities income” (QPAI) of the business; the operation’s taxable

NAG/CSD Idea of the Day: Pump signage

Today’s idea of the day: Use four-inch riser signage on all fuel pumptoppers. You can sell space monthly to local companies or trade space for free advertising on local radio and TV. Casey’s General Stores is one of the companies that has perfected this type of marketing. It turns every pump in your chain into

CSD/NAG Idea of the Day: Growlers

Today’s Idea of the Day: Explore a draft beer program (Howlers/Growlers). Growlers are a great way to gain a loyal craft beer following and expand your beer offering without taking up more cooler space. Plus, you ensure repeat business and earn great margins on the beer and the bottles. If you have an idea to

CSD/NAG Idea of the Day: Error Keys

Today’s idea of the day: Remove or forbid the use of the error correct key on the cash registers. That means theft. Error corrects and voids should be warning signals. Make it store policy that shift managers must approve error corrects and voids and provide documentation of these transactions. Plus, when applicable, use video monitoring

CSD/NAG Idea of the Day: Fewer SKUs

Today’s idea of the day: Analyze scan data frequently! Fewer SKUs mean more sales. Analyzing scan data will help you know what your customers are buying. Run velocity reports that set minimum sales standards. If a product falls below your standard for a month, look to rotate it out in favor of a higher-selling SKU.

CSD/NAG Idea of the Day: Candy Sizes

Today’s idea of the day: On all candy, bigger sizes are better because they bring better margin and higher sales. Especially when it comes to merchandising candy items at the front counter, always go with the bigger king-size bars and multipacks. From the customer perspective the price difference is negligible, but for the retailer, the

CSD/NAG Idea of the Day: DSD

Today’s idea of the day: Use warehouse programs and discontinue any duplications with DSD (direct store delivery). Do you have an idea to share? Email Senior Editor Erin Rigik Del Conte at edelconte@csdecisions.com.

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