NAG Conference Talks Swipe Fees, Foodservice Technology

From driving food sales with kiosks and tablets to avoiding interchange fees, retailers share advice from their own experiences. The 2015 National Advisory Group (NAG) Conference kicked off on Sunday, Sept. 13, at the Eldorado Hotel in Santa Fe, N.M. On Monday, guests attended two educational sessions on reducing swipe fees, and benefiting from foodservice

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How to Keep Your C-Store Safe

Whether it’s employee theft, a robber, skimmers or other individuals intent on shrinking your profits, employing modern preventive means and methodologies is crucial in protecting your employees and your business. By Erin Rigik, Senior Editor In the convenience store industry, a combination of best practices and technology are assisting c-store operators in reducing shrinkage problems.

Rutter’s Welcomes New Director of Foodservice

A long career in food has prepared Ryan Krebs to follow in the footsteps of Jerry Weiner. By Erin Rigik, Senior Editor Ryan Krebs has taken over the foodservice reins at Rutter’s Farm Stores after Jerry Weiner, the renowned vice president of foodservice, retired on Aug. 28. Krebs, however, is no new comer to the

How Retailers Are Adapting to Obama Care

The ever-evolving Affordable Care Act continues to pose challenges for retailers, even as many c-store chains make employee healthcare a top priority. By Erin Rigik, Senior Editor With the Patient Protection and Affordable Care Act (ACA) here to stay for the foreseeable future, convenience stores are working overtime to meet the new guidelines and prepare

Sheetz Debuts Private Label Credit Card

In a partnership with First Bankcard, Sheetz provides c-store customers with discounts and rewards through the new Sheetz Personal Credit Card. Sheetz has introduced the Sheetz Personal Credit Card, a private label credit card, to its c-store customers. Sheetz partnered with First Bankcard, a division of First National Bank of Omaha, to offer its c-store

Sheetz Shutters College Avenue Store

New concept convenience store set to debut this fall. As Sheetz looks to debut a new concept store in State College, it announced it is also closing one of its State College convenience stores, located at 2000 E. College Avenue. The store in question is set to close Wednesday, Aug. 19. Store associates from this

VP Racing Fuels Speeds Forward

With a branded program to differentiate small chains and its new Winner’s Circle Banner for its c-store partners, VP Racing Fuels’ aggressive growth makes it a 2015 Chain to Watch. By Erin Rigik, Senior Editor Three years into its branded program, VP Racing Fuels is offering smaller chains a way to compete with major regional

How To Crack Down on C-Store Theft

From employee training to video monitoring and community engagement, Mac’s fights crime from all angles. By Erin Rigik, Senior Editor Mac’s Convenience Stores Inc., a Toronto, Canada-based division of Alimentation Couche-Tard, is taking a multi-faceted approach to preventing theft. Proven tools include a growing Crime Busters Program, best practices in preventing internal shrink and graffiti

How To Achieve The Right Candy Mix

Innovation is a key for enticing Millennials and Gen Z customers, but staple products continue to drive the candy category. By Erin Rigik, Senior Editor Even as ‘healthy’ becomes a growing call, candy customers continue to want indulgent options. Convenience store retailers are succeeding in driving candy sales with a balance of tried-and-true products and

How To Drive Purchases From Forecourt Customers

A retailer-designed system allows c-store customers to order food and products while at the pump. By Erin Rigik, Senior Editor Scott Zaremba, owner of Zarco USA in Lawrence, Kan., is driving food and beverages purchases from forecourt customers who might never have set foot inside the store, if it wasn’t for his touchscreen order-at-the-pump program

What Does the SCOTUS ObamaCare Ruling Mean For C-stores?

A core piece of the Affordable Care Act—subsidies—have been upheld by the Supreme Court, which failed to upend the law with its ruling as many had hoped. In a ruling brought down June 25, the Supreme Court of the United States (SCOTUS) in a 6-3 decision upheld one of the central parts of President Barack

Implementing ADA Compliance Changes

Having the tools to take charge of ADA compliance before a lawsuit mandates your chain to do so, gives retailers more control over how the process is handled. By Erin Rigik, Senior Editor Convenience Store Decisions recently sat down with Brad Gaskins, managing principal of the McIntosh Group. Gaskins is well versed in the Americans

CST Brands Encourages Customers To #SHAREAHERO

New contest aims to drive social engagement and in-store traffic as well as feel-good stories about the everyday heros in people’s lives. By Erin Rigik, Senior Editor CST Brands and Corner Store, this week, launched its #SHAREAHERO Sweepstakes, a 360-degree campaign that encourages customers to share stories about the heros that have touched their lives.

QuickChek And Mondelez Partner In Mobile Marketing Initiative

Shopper Futures initiative pairs retailers, Mondelez International’s brands and tech startups to solve retail challenges. Mondelez International has introduced a new mobile marketing initiative with a number of external retail partners including QuickChek and Albertsons/Safeway. The initiative is called Shopper Futures, and it ties tech entrepreneurs together with retailers to help transform the consumer retail

Heineken Launches ‘Best Tasting Light’ Program

Summer beer campaign focused on taste to drive trial and sales. Heineken is introducing a 360 degree summer promotion spanning national TV, digital, Web, social and retail/on-premise activation to shift the light beer conversation back where it belongs—to taste. Heineken Light is the winner of the “Best Tasting Low Calorie Lager” for the second year

Marketing To Gen Z

Gen Z is coming of age and they want fresher, faster, healthier and less expensive products. By Erin Rigik, Senior Editor Young adults coming of age right now—Generation Z—have never known a life without the Internet or cell phones. While baby boomers may currently hold the buying power, as the nation ages, retailers will need

Sweets & Snacks Expo Kicks Off In Chicago

Keynote sessions address obesity, trends and candy’s role as a sweet treat. By Erin, Rigik, Senior Editor The Sweets and Snacks Expo kicked off Tuesday, May 19, at Chicago’s McCormick Place. The Expo is celebrating 18 years in Chicago and is expected to have more than 16,000 attendees, marking the biggest show ever. John Downs

Mac’s Fights Crime With New Mural At Brampton Store

Community graffiti project aims to give residents ownership of their local convenience store. By Erin Rigik, Senior Editor Mac’s Convenience Stores, a division of Alimentation Couche-Tard in Canada, has seen continued success using a mural project to combat crime at its stores, and introduced a fifth store to the program just last week in Brampton.

Pancakes & Maple Syrup

Wake up and smell the pancakes, it’s Pancakes & Maple Syrup Jelly Belly jelly beans. The newest flavor from Jelly Belly Candy Co. captures the warm, buttery flavor of a pancake topped with rich maple syrup whipped together in a single Jelly Belly jelly bean. Pancakes & Maple Syrup Jelly Belly beans are now available

NACS SOI Conference Kicks Off

David Nelson gives the economic outlook for 2015. By Erin Rigik, Senior Editor Steve Loehr, vice president operations support, Kwik Trip and NACS Chairman kicked off the 2015 National Association of Convenience Stores (NACS) State of the Industry (SOI) event at the Lowes Chicago O’Hare Hotel in Chicago on Wednesday, April 15. This year, some

Reducing Turnover With Better Practices

From proactive interviewing to recruiting efforts and communicating with the team, Linda McKenna-Welch took SOI attendees through ways to cut turnover. By Erin Rigik, Senior Editor During the Wednesday afternoon breakout sessions at the NACS State of The Industry (SOI) Summit, Linda McKenna-Welch, principal, Employee Performance Strategies, spoke with attendees about how to set goals

YEO Roundtable Wraps Up In Valparaiso

A store, warehouse and bakery tour conclude the two-day event. The National Advisory Group’s (NAG) second annual Young Executives Organization (YEO) Roundtable hosted by Family Express concluded Tuesday, April 14 in Valparaiso, Ind. During the two-day Roundtable, guests had the unique opportunity to learn firsthand about the operations of Family Express, a world-class convenience store

Winning at Word of Mouth

Keeping customers engaged on social media can drive WOM and increase traffic at the store. By Erin Rigik, Senior Editor Social media is crucial for staying top of mind for customers and driving word-of-mouth (WOM) advertising for your chain, which many customers today trust more than traditional marketing. Cindy Morrison, social media strategist with social

Reinventing Open Pantry

Longtime employees assume control of the daily operations of Open Pantry stores, while CEO Buhler provides financial backing. By Erin Rigik, Senior Editor After 17 years as president and CEO of Open Pantry Food Marts of Wisconsin Inc., Robert Buhler at the beginning of the year turned the corporate reins over to his longtime, right-hand

Preventing Power Outages

Generators can set your c-store apart when customers need food and fuel during disasters or bad weather. By Erin Rigik, Senior Editor Power outages and natural disasters can occur at any time, resulting in disrupted business, spoiled food and much worse. For many c-store owners, having a game plan to keep operations up and running

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