Conexxus Kicks Off in Tucson

From cloud computing to future technology and EMV, attendees learn about the latest technology and security issues impacting the c-store industry. The 2016 Conexxus Annual Conference kicked off this week at Loews Ventana Canyon Resort in Tucson, Ariz. The conference runs from May 1-5. Monday’s opening session began with an address from Gray Taylor, executive

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Can Gum Sales Stick?

Flavors might be capturing consumer attention, but retailers find tried-and-true mint products are driving interest in the gum and mints category. By Erin Rigik, Senior Editor After several years of declining sales, gum saw renewed consumer interest and an uptick in sales in 2015. But analysts continue to predict that gum could face a rough

Chocolate Enjoys King-Size Sales

From large format sizes to resealable packaging and informative labels, chocolate trends are evolving. By Erin Rigik, Senior Editor Health and wellness may be top of mind for most customers today, but that hasn’t slowed chocolate sales, which were up 5.6% in 2015 in the convenience and multi-outlet channel, compared to the previous year. In

YEO Roundtable Wraps Up in Atlanta

Young executives tour RaceTrac locations to get an up close look at the chain’s latest initiatives. The National Advisory Group’s (NAG) third annual Young Executives Organization (YEO) Roundtable hosted by RaceTrac Petroleum wrapped up in Atlanta on Thursday. Nearly 50 of the convenience store industry’s young and next-generation executives representing 38 convenience store chains received

Condon Invested in Family Express’ Future

From programmatic hiring to competitive training processes, Kris Condon is helping shape the convenience store chain’s flourishing workforce. By Erin Rigik, Senior Editor Frontline employees are the backbone of any c-store chain, which makes crafting a strategy for successful hiring, training, conveying of company culture and retaining quality talent crucial for any convenience store chain.

Implementing Ricker’s Employee-Centric Philosophy

With more than 18 years as Ricker’s director of human resources, Karen Mitchener spearheads training, employee recognition and retention. By Erin Rigik, Senior Editor Ricker’s philosophy is if it takes care of its employees, they will take care of its customers. Karen Mitchener, director of human resources for Anderson, Ind.-based Ricker’s, has played a central

Millennials Using Smartphones For Shopping, Video Calls

Millennials leading increased smartphone activity. Millennial technology preferences are shifting away from computers and toward smartphones for activities like shopping and video calls. Millennials are driving the increased usage of video calling as a preferred application among smartphone users. In fact, according to The NPD Group’s Connected Intelligence Application and Convergence Report, more than half

How the EPA Is Cracking Down On UST Violations

Nine stations face fines after repeated non-compliance on underground storage tanks. The U.S. Environmental Protection Agency (EPA) has reached settlements with nine gas stations in Alaska, Oregon and Washington after the stations in question were found to be out of compliance with federal laws designed to protect underground sources of drinking water from fuel stored

Bacon Leads Casey’s Foodservice Efforts

A focus on quality helps Casey’s foodservice program stand out. By Erin Rigik, Senior Editor With more than 30 years of c-store foodservice experience under his belt, Darryl Bacon, vice president of foodservice for Casey’s General Stores, has been leading the company to foodservice success since he stepped into the role of foodservice director back

How to Curb Employee Theft

Encouraging best practices among employees requires effective training, monitoring and accountability. By Erin Rigik, Senior Editor Superior cash management and loss prevention strategies begin with best practices in labor management, including employee training, monitoring and accountability. A recent report from Retail Knowledge, a retail fraud and loss prevention firm, indicated that over the past three

Forehand Joins Golden Pantry

The Athens, Ga.-based chain’s local flavor and consumer-centric values resonate with Jacob Forehand who has left Flash Foods to join the Golden Pantry team. By Erin Rigik, Senior Editor Jacob Forehand, former director of human resources at Flash Foods, is set to join Golden Pantry Convenience Stores as the new director of human resources and

2016 Social Media Awards

CSD’s fourth annual review of the social media strategies used by convenience store chains across the industry and how retailers can capitalize on best practices in 2016. By Erin Rigik, Senior Editor For the fourth year running, Convenience Store Decisions examined the Facebook (FB) and Twitter pages of more than 60 convenience store chains, recognizing

Pressure on CST Brands Heats Up

A second shareholder asks CST Brands to consider a sale. By Erin Rigik, Senior Editor and John Lofstock, Editor-In-Chief JCP Investment Management Group on Dec. 22, a significant shareholder of CST Brands Inc., became the second shareholder to put pressure on CST Brand’s CEO Kim Lubel and CST’s Board of Directors in a public letter

NOCO Express Finishes Store Renovations

NOCO adds better visibility and a new deli case, among other changes. NOCO Express completed renovations at its convenience store located at 3085 Delaware Avenue, at the corner of Kenwood, in Kenmore, N.Y. The three-week interior and exterior remodel provides an updated look and expanded fresh product selection. “While our customers are always looking for

Sheetz Named One of 20 Best Workplaces in Retail

Great Place to Work and Fortune recognize the c-store chain for the quality and inclusiveness of its workplace. Sheetz is honored to announce that after surveying more than 45,000 employees in the retail sector, Great Place to Work and Fortune have recognized Sheetz as one of the 20 Best Workplaces in Retail. “We consider this

C-Stores Celebrate National Sandwich Day

Hungry customers find sandwich promotions in honor of Sandwich Day. Tuesday, Nov. 3 marked National Sandwich Day, and convenience stores and QSRs alike celebrated with promotions and Facebook posts touting the holiday and reminding customers to stop in for a bite. Among c-stores celebrating the day, Daily’s Convenience Stores posted a promotion on Facebook that

How to Tap Craft Beer Trends

Convenience store retailers use growler stations to appeal to craft beer enthusiasts. By Erin Rigik, Senior Editor Craft beer continues to grow in the convenience store industry. In fact, according to the Brewers Association, the c-store channel has seen the most craft beer growth of any channel in 2015. “Grocery represents craft’s strongest channel, and

Pester Marketing Co. Acquired by World Fuel Services

Alta Fuels and Alta Transportation are included in the sale. World Fuel Services Inc. has acquired 100% of the equity securities of Pester Marketing Co. and its wholly-owned subsidiaries, Alta Fuels LLC and Alta Transportation LLC. Pester, headquartered in Denver, is an operator of 57 retail convenience stores and two terminals, and a distributor of

How to Meet the Growing Demand for Freshness

As customers opt for fresher and healthier foods, c-store operators share how they’re adapting to customer preferences. By Erin Rigik, Senior Editor As the fresh and healthy foods trend continues its upward climb, multiple channels, including quick-service restaurants (QSRs), drug stores and convenience stores are competing for the business of hungry customers. Walgreens has introduced

From Private Label to Beacons NACS Show Educates on Trends

During the educational sessions Monday, c-store retailers had the opportunity to learn the latest trends and innovations in the area of their choosing. By Erin Rigik, Senior Editor Monday at the NACS Show kicked off with a number of educational sessions to help convenience store retailers maximize success. In an educational session on private label

Chain of The Year Dinner Honors Family Express

Convenience Store Decisions presents Chain of the Year award to Family Express. Convenience store retailers joined to celebrate Family Express, Convenience Store Decisions’ (CSD) 2015 Convenience Store Chain of the Year award winner, during the National Association of Convenience Stores (NACS) Show on Monday, Oct. 12 at 6 p.m. at the Nirvana Pool inside the

How 7-Eleven is Taking Convenience to the Next Level

Forget the drive-through, 7-Eleven customers can now get merchandise delivered to their doorstep. By Erin Rigik, Senior Editor Convenience store behemoth 7-Eleven recently announced a strategic initiative to make its c-store offerings even more convenient to customers. In July, 7-Eleven announced it had partnered with technology and logistics company Postmates to offer on-demand delivery in

NAG Conference Wraps Up In Santa Fe

Foodservice stats, trends and takeaways dominate the closing sessions of the 2015 NAG Conference. By Erin Rigik, Senior Editor The fourth and final day of the National Advisory Group (NAG) 2015 conference kicked off yesterday with a presentation by Tampa, Fla.-based Study Hall Research. The session focused on Study Hall Research’s “2015 Foodservice Perception Study” and was

How C-Store Retailers Are Finding Their Foodservice Niche

From fresh foods to design changes, convenience store retailers outline how they are differentiating their offering and how other retailers can follow in their footsteps. The National Advisory Group (NAG) Conference in Santa Fe, N.M. continued Tuesday, Sept. 15. In a session titled, “Finding your foodservice niche: defining what it takes to be great at

How To Define Your Retail Culture

Leading retailers discuss how they use core values to drive retail culture at their convenience stores. Tuesday morning of the National Advisory Group (NAG) conference kicked off with a session about defining company culture. Many business owners talk about their company culture but often can’t define it. A well-defined culture is crucial for attracting top

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