2012 Honda Civic Natural Gas

Burning Issues 2015: Retailers Must Adapt or Fade Out

From emerging technology and advanced fuel sources to promising new revenue streams, industry operators need to evolve with the times or get left behind. By Erin Rigik, Senior Editor Transformation will help define the convenience store industry in 2015, affecting everything from the way customers fuel up to how they pay for food and fuel,

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Shining a Brighter Light on Shoplifting Trends

Studies indicate more than $13 million in merchandise is stolen from U.S. retailers annually. By Erin Rigik, Senior Editor Shoplifting and employee theft continue to plague retailers. Two recent studies—one conducted by Price Gun and another by Global Retail Theft Barometer—show just how theft is impacting the retail business. No. 1 Property Crime Price Gun,

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Winning With Wine Sales

Murphy USA grows its wine section and store sales through a collaboration with E.&J. Gallo Winery. By Erin Rigik, Senior Editor Through a collaboration with E. & J. Gallo Winery, Murphy USA is working towards growing its wine category. The c-store chain is set to expand the number of locations offering wine from 112 to

BOPIS Render

Designs on the Future

More convenience retailers are turning to outside consultants to create design solutions which address customers’ modern preferences. By David Bennett, Senior Editor When expanding convenience store chain Kwik Stop decided last year to revise the footprints of its future stores, it only had to look as far as Madison, Wis. That’s where company planners—led by

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Succeeding With Energy Management

Your electric bill could determine which type of system you need. By Erin Rigik, Senior Editor Convenience stores are increasingly looking to energy management systems to help them better control their energy efficiency. For instance, Kum & Go is known for its commitment to energy efficiency. In 2010, the chain started building 5,000 square-foot stores

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Anheuser-Busch Media Event Shares Best Practices

“Being best in craft beer also means being best in value brands—you can’t succeed by only growing one segment,” says Anheuser-Busch’s vice president of small format sales. Anheuser-Busch hosted a media event for the trade press, Wednesday Nov. 19-20 in St. Louis, to share best practices in driving beer sales, beer and food pairing concepts,

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MAPCO Announces Thanksgiving Promotion

Lucky commuters in Hendersonville and Franklin, Tenn., will enjoy $1 off per gallon of gas Nov. 22-23.   By Erin Rigik, Senior Editor   Holiday travel isn’t easy, just ask the two million Tennesseans—as reported by AAA—who drove last year to spend time with friends and family. This year, MAPCO and PayPal are teaming up

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Differentiate With Design

Everything from upscale amenities to drive-throughs can make your stores stand out from the competition. By Erin Rigik, Senior Editor In an era of increased channel blurring, where dollar stores, quick-serve restaurants (QSRs) and drug stores are vying for the same customers, smart store design can help differentiate your c-store over the competition. Pak-A-Sak Convenience

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Tracking Today’s Retail Beverage Trends

As carbonated soft drink sales fall, figures show that energy and non-carbonated beverages, such as teas, are growing in popularity. By Erin Rigik, Senior Editor Consumer preferences are moving away from carbonated soft drinks (CSDs) and toward beverages they perceive as healthier, such as energy drinks and non-carbonated beverages like teas, bottled water and functional

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Sami’s Quick Stop Gets Innovative

Newly remodeled site serves as a one-stop shopping convenience destination. By Erin Rigik, Senior Editor Sami’s Quick Stop on the corner of East Midlothian Blvd. and Youngstown-Poland Road in Youngstown, Ohio recently wowed customers when it reopened its doors in September, following a major $1.8 million renovation. The new and improved 24-hour location was expanded

RaceTrac Red Bull Takeover Photo by Wesley Kirk

CSD Honors RaceTrac At Awards Dinner

RaceTrac receives 2014 Convenience Store Chain of the Year. Last night, Wednesday, Oct. 8, Convenience Store Decisions honored RaceTrac Petroleum Inc. as the 2014 Convenience Store Chain of the Year at an awards dinner at Paradise Beach South at the Hard Rock Hotel & Casino in Las Vegas. The event drew ore than 200 attendees

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Creating a Positive Workplace Culture

Does your chain tolerate bullies? At the NACS Show on Wednesday, Bob Graczyk, vice president human resources, Quick Chek Corp., spoke about the impact of bullying on employee well being and productivity, and how c-store chains can prevent bullying behavior at their stores in an educational session titled, “No Bullies Allowed: Positive Workplace Culture,” Some

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Menu Makeover

New flavors and small portion snacks can add excitement to an otherwise traditional foodservice menu. By Erin Rigik, Senior Editor Convenience store retailers pursuing proprietary foodservice have the challenge of keeping menus exciting and innovative, while still offering tried-and-true favorites that keep regulars coming back for more. Snacks and appetizers are one menu section where

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Is Loyalty Right For Me?

Experts debate the challenges and benefits of integrating mobile payment and loyalty at convenience stores. By Erin Rigik, Senior Editor Mobile payment is fast becoming a reality. More c-stores and quick-service restaurants (QSRs) are introducing payment and/or loyalty apps, and the recent announcement of Apple Pay is being heralded as a game changer in the mobile

John Lofstock editor-in-chief of editorial operations and executive director of NAG leads the operation boot camp session.

NAG Conference Delivers New Ideas in San Antonio

C-store leaders gather at the annual meeting of the National Advisory Group to share ideas and network with fellow colleagues. By Erin Rigik and David Bennett, Senior Editors The 2014 National Advisory Group (NAG) welcomed retailers to the Westin Riverwalk in San Antonio, Sept. 7-10 to discuss hot-button topics and exchange industry insights. Also featured

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Living the American Dream

Nachhattar Chandi began his c-store career as a cashier. Today he owns and operates 17 convenience stores and counting. By Erin Rigik, Senior Editor Nachhattar Chandi’s entrepreneurial journey from his start in a small village in India to a U.S. c-store cashier, to a successful c-store franchisee and owner of Chandi Group USA is a

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Thorntons Launches New Refreshing Rewards Program

New loyalty program is based on visits, not points or purchases. By Erin Rigik, Senior Editor Thorntons just announced the launch of its new Refreshing Rewards program, which is focused on enhancing experiences for its customer base across all its markets. “A loyalty program is something we have been looking into for a number of

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Wayne and Intel Discuss EPS In the Cloud Solution

The cloud-based solution allows retailers to process EMV, while still processing magnetic stripe card data, keeps data secure through tokenization, allows for increased aggregation of data and software updates above site. By Erin Rigik, Senior Editor Wayne Fueling Systems and Intel Services recently teamed to launch a cloud-based electronic payment system (EPS). The solution provides

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McLane Trade Show Draws Retailers To Orlando

The 2014 show focuses on bringing retailers the latest in foodservice and new technology for more efficient inventory and ordering. The McLane National Trade Show took place Sept. 15-17 at Rosen Shingle Creek Hotel & Resort in Orlando. This year’s show featured 185 total exhibitors, including 36 new suppliers and 1,200 attendees. Food Focused At

FamilyExpress

Planning Efficiency Upgrades

Family Express finds cost savings in a total energy efficiency retrofit. In that light, experts weigh in on how to determine if a conversion is right for your stores. By Erin Rigik, Senior Editor Family Express Corp. recently completed an aggressive and total energy efficiency upgrade, where it retrofitted its entire fleet of stores with

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Uber Upping the Ante

Startup Uber is delivering convenience store goods to wealthy neighborhoods in D.C. Could your town be next? By Erin Rigik, Senior Editor Uber, a venture-funded startup and transportation network company that connects passengers with drivers of vehicles for hire and rideshare services via a mobile app, is piloting a c-store items delivery service in Washington,

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Are You Prepared?

With hurricane season approaching, savvy retailers are running drills, installing generators and checking in with repair partners to ensure they’re ready. By Erin Rigik, Senior Editor Hindsight is 20/20 as the saying goes, but foresight is key in protecting your business during storm season. Just ask convenience store retailers on the East Coast. When Hurricane

John Lofstock editor-in-chief of editorial operations and executive director of NAG leads the operation boot camp session.

NAG Conference Wraps Up In San Antonio

Conference ends with session on growing profitability. By CSD Staff. The 2014 National Advisory Group (NAG) conference, which ran Sept. 7-9 at the Westin Riverwalk in San Antonio, closed Tuesday. During the conference attendees had the chance to listen to burning info sessions about hot topics facing the convenience store industry and network with industry

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Wells Fargo Weighs In On Beverage And Tobacco Trends

NAG Conference hears analyst speculation about the future of these key categories. By Erin Rigik, senior editor Bonnie Herzog, managing director, beverage, tobacco & convenience store research for Wells Fargo Securities LLC kicked off the Monday afternoon sessions at the National Advisory Group (NAG) conference in San Antonio with updates on trends impacting the beverage

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NAG Conference Kicks Off In San Antonio

Keynote speaker Lt. Col. Steve Russell gives his first person account of the hunt and capture of Saddam Hussein. By Erin Rigik, Senior Editor The 2014 National Advisory Group (NAG) kicked off Sunday, Sept. 7 in San Antonio at the Westin Riverwalk hotel. The National Advisory Group (NAG) is an association of small to mid-size

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