Award recognizes dedication of Manitowoc Ice and Merrychef brands.
Manitowoc Foodservice received the Vendor of the Year award by SUBWAY during the brand’s 50th Anniversary Convention held recently in Las Vegas.
This award was given in recognition for the hard work and dedication of the Manitowoc Foodservice brands Manitowoc Ice and Merrychef as a truly global supplier who supports an on-going relationship with SUBWAY through innovation, enhanced operations and customer service.
“Manitowoc as a company comes to us with innovations on a regular basis to see if they fit our needs and if it is something that would really benefit the Subway brand,” said Frank Buffone, senior manager of Subway operations. “It’s great having a supplier that really makes the Subway brand better. They bring innovation to the Subway brand that puts us in a better place than we were before they joined the team.”
Glen Tellock, chairman and CEO of The Manitowoc Co., explained the Manitowoc Foodservice partnership approach to doing business: “We ask questions like what is the total cost of ownership? How to make products more water conserving, energy efficiency, easier to clean and easier to support? This philosophy leads Manitowoc Foodservice to regularly deliver innovation, like touchscreen technology and energy efficient equipment, which solve real operational problems while adding value that operators need. One example of this approach is the Merrychef eikon high-speed ovens. By taking the opportunity to talk with and listen to the customer, we took that feedback and developed the Merrychef oven to exceed their expectations in performance, maintenance and ease-of-use. Technology like touchscreens and energy savings are all ideas that came from customer dialogue.”
Manitowoc Ice Indigo series ice machines also provides innovation steeped in customer needs. With patented Luminice Growth Inhibitor to keep the food zone clean, operators are able to extend the cleaning time of the ice machine, without food safety concerns, saving time and money. This technology can lead to savings thousands of dollars each year in labor alone. Indigo series ice machines are also programmable and many are ENERGY STAR rated creating even further operational savings.
To see why SUBWAY honored Manitowoc Foodservice as the 2015 Vendor of the Year stating, “Their customer service is simply the best in the business,” view the video below.