Partners with Xpedient to enhance foodservice ordering.
QuickChek has partnered with Xpedient, a wholly-owned subsidiary of Advanced Solutions Inc., to provide self-serve kiosk software to its entire convenience store foodservice operation.
A market leader in foodservice, QuickChek is a New Jersey-based convenience store chain, operating 137 retail locations throughout both New York and New Jersey.
QuickChek began working with Xpedient on a tool to deliver a higher level of customer service, while providing a universal, customizable, and user-friendly food service ordering experience to each store. Maria Fidelibus, QuickChek Vice President of Information Technology, shared, “We needed a process that was simple and easy to execute to deploy the content to over 600 kiosks in our stores.”
After a thorough analysis of the QuickChek c-store business model, the Xpedient team was able to understand the specific challenges and solutions needed to help design a comprehensive kiosk ordering system to interact with customers and employees in a harmonious manner. Xpedient was able to meet each challenge head-on with solutions and customized deliverables.
“They (Xpedient) came up with a creative solution-oriented process that allows us to do that (deploy content) and not impact our customer service,” Fidelibus said.
“Deploying changes to our network is easy with the (Xpedient) system,” said Bruce Stevenson, QuickChek manager of Retail Systems. “It’s relatively simple and it works.” With QuickChek managing between 3-5 different content sets all varying by store, the Xpedient system makes it easy to manage and understand how the flow of information will work for each customer in each store type.
One feature is the ability to guide portion control, giving cost savings to the stores with less waste. “We are able to now really understand and communicate with our employees this particular recipe gets this amount of cheese, this amount of toppings, based on what is being built to order,” said Jennifer Vespole, QuickChek director of food service. “Really, we’re able to control all of the ingredients that go on that sandwich and understand what our base cost is for every product.” In addition, the origination button tracking feature has allowed for the analysis of product placement within the kiosk system, allowing a better understanding of customer preference and utilization.”
QuickChek has been able to grow its foodservice business exponentially over the past few years, since partnering with Xpedient. This partnership continues to aid with changes in menu offerings and new growth opportunities for QuickChek, due to the management systems within the Xpedient software. Fidelibus added, “You couldn’t partner with a better organization.”