Increasing store services/equipment availability at a lower cost of staff-time, money & stress
Create a better customer experience and increase profitability at your convenience stores the way the most successful companies do: by combining the capabilities of new technology with enhancements in the way your employees work. Friendly staff is the first touch point for your customers in evaluating your stores. Adjusting the way the team works to make sure in-store equipment and services are available any time a customer needs them can increase spending and return visits.
This paper examines the traditional model of store support along with Proactive Support Methodology so you can decide what is best for your company or have enough information to start an internal discussion about it. Even if you’re already confident in your staff, the article offers new ideas related to implementation. The article also lends company executives a better understanding of the return on investment of the operational philosophy already in place.