MacNeil Wash Systems has established the MacNeil Tech, an expanded technical support program designed to assist distributors and customers with product and parts selection questions.
The technical support program is staffed by highly trained and qualified technicians that are available 24/7 by calling (855) 347-4751. Distributors can place expedited orders or track a part number by calling (855) 239-7260.
Rejoining the company to lead the MacNeil Tech program is Howard Cooper, who was MacNeil’s Parts Specialist for 13 years. Cooper’s proven background ensures MacNeil Wash Systems will continue to provide quality and timely OEM support to all customers.
“I see this as the perfect timing for MacNeil to roll out a program like this,” said Cooper, whose experience at MacNeil has been coupled with four additional years in the field managing parts location, servicing, and installation of car wash equipment.
“Having a broad background in the car wash industry, both from the factory side as well as from the field, allows me to bridge the knowledge gap for our distributors and customers who want that technical expertise when making a decisions on how to add to or repair their systems,” he added.
Cooper’s appointment comes at the conclusion of a successful and profitable acquisition by Ryko Solutions. “Cooper’s positive reputation and technical support skills are exactly what this company needs to continue its growth. We are very pleased to have him back on the MacNeil team,” said Dean Cheramie, senior vice-president of corporate development, Ryko Solutions Inc. “The MacNeil Tech seal will be known to customers and distributors alike as a sign of reassurance behind our craftsmanship, and Howard Cooper will be at the front line of our technical support operation,” added Cheramie.