Archives for October 2012

NAG Announces 2012 Scholarship Winners

Three bright young women receive tuition assistance from the National Advisory Group. By Erin Rigik, Associate Editor. The National Advisory Group (NAG) has announced the recipients of its scholarship program, which helps defer the cost of higher education for children of employees who work at NAG-affiliated c-stores. The scholarship recipients were announced at NAG’s 2012

Driving Retail Opportunities

The NACS Show is my annual reminder of just how much innovation exists among the many talented retailers and suppliers I communicate with every day. I expect this year’s NACS Show to be one of the most interesting I’ve ever attended. While the event has so much to offer, retailers can’t lose sight of the

Understanding Customer Behavior

Every retailer spends a good portion of his day trying to figure out how best to serve his customers. But frankly, customers and their motivations can throw even the best retailers for a loop. By John Lofstock, Editor. “The customer is always right” is a mantra that convenience store owners hear over and over again.

Serving Up Satisfaction

Eight service tips for effectively handling customer complaints at retail. By John Lofstock, Editor. A lot of retail best—and worst—practices can be found simply by observing what others are doing. Spirit Airlines recently flew into a big public relations disaster. Sticking to a no-refunds policy, the airline refused to refund the airfare of a passenger

Little Ferry 7-Eleven Aids Storm Victims

Little Ferry, N.J. convenience store meets customer needs despite power outage. In Hurricane Sandy’s wake, the 7-Eleven on Main and Liberty Streets in Little Ferry, N.J. found itself unexpectedly open to storm-battered shoppers on Tuesday, despite a lack of power, the Star-Ledger reported. Initially, the store planned to open its doors just long enough for

Wawa Recovers From Hurricane Sandy

As power outages close stores, Wawa works to get back up and running.  Following Hurricane Sandy’s wrath, a reported 194 of Wawa’s 601 stores faced power outages Tuesday afternoon—mostly stores in the hardest hit areas of New Jersey, southern Pennsylvania and Delaware, the Philadelphia Inquirer reported. And Wawa was not alone. Some 33 Giant Food

Lehigh Gas Partners LP Completes IPO

Net proceeds exceed $111.6 million before expenses. Lehigh Gas Partners LP, a Delaware limited partnership, has completed its initial public offering of 6,000,000 common units representing limited partner interests in Lehigh Gas Partners at $20.00 per common unit, according to Reuters. The common units are traded on the New York Stock Exchange under the symbol

Teeth Whitening On The Go

Kretek International Inc. has introduced QuickWhite Teeth Whitening Spray from SprayWhite 90. The simple spray applicator contains an all-natural solution proven to whiten teeth 4-5 shades in only two 90-second applications. As a bonus, each QuickWhite kit comes with two free trial packets of WOW (WithOut Water) Powder Oral Rinse—a simple and effective breath-freshening and

OCSA Fights Contraband Tobacco

Niagara area retailers and members of the OCSA expect to see a reduction of contraband products following recent commitments in the Ontario budget. The Ontario Convenience Stores Association (OCSA) announced that the Niagara Regional Council, passed a motion against contraband tobacco at a Council meeting held Thursday, Oct. 25th. The motion requested that the Regional

Smoked Sausage Links

Hillshire Farm brand is introducing three new flavors and two new formats of smoked sausage to expand customer offerings for c-store operators. The new flavors are:•            Hillshire Farm Beef Hot Links•            Hillshire Farm Spicy Italian Style Smoked Sausage with Mozzarella and Monterey Jack Cheeses•            Hillshire Farm Spicy Fajita Flavored Smoked Sausage with Monterey Jack Cheese

Hurricane Sandy Roars Through Northeast

Gas demand expected to dip as streets remain flooded and Northeastern residents—in some areas—are encouraged to remain in doors. More than 8.1 million U.S. homes and businesses were without power on Tuesday after Hurricane Sandy wreaked havoc, tearing down power lines, flooding electrical networks and causing an explosion at a Consolidated Edison substation on Manhattan’s

BP Oil Spill Trial Postponed

Super Bowl and Mardi Gras impact court date. The trial over liability for BP Plc’s 2010 Gulf of Mexico oil spill was postponed to Feb. 25, so the lawyers won’t lose accommodations to Super Bowl and Mardi Gras crowds, a New Orleans judge told Bloomberg Online. The Super Bowl is set for Feb. 3, and

Hess Reveals 2012 Toy Truck Using Social Media

For the first time this year, fans can also create their own digital display case of their collection. Hess Toy Truck fans worked together to reveal the newest addition to the celebrated line of toy trucks ahead of its scheduled Nov. 1 launch: The 2012 Hess Toy Truck is a Helicopter and Rescue. Last week,

Nutritional Supplement Provides Performance Boost

Kretek International Inc. has announced the newest addition to the Kretek Performance Brand family—ExtenZe HT, from Biotab Nutraceuticals. Specifically formulated to support increased testosterone, ExtenZe HT contains Gamma-Aminobutyric Acid (GABA), which directly affects muscle tone, along with Pregnenolone, for an overall sense of well being. It also promotes the restoration of DHEA and DHEA-S levels

Retalix Named 2012 Microsoft Alliance ISV Industry Partner of the Year

Awards were presented in multiple categories, with winners chosen from nearly 3,000 entrants worldwide. For the second consecutive year, Retalix Ltd. has received the Microsoft Alliance ISV 2012 Industry Partner of the Year Award for the Retail Sector. “We are delighted to win the Microsoft partner of the year award,” said Gil Priver, head of

Butcher Wrapped Burritos

El Monterey has introduced new packaging film for its eight-ounce Butcher Wrapped Burritos. The polyester laminate film is dual ovenable and self-venting, offering superior heat and hold capabilities and ensuring food safety. The four popular El Monterey Butcher Wrapped Burritos include two AM and two all day flavors: Egg, Sausage, Potato and Cheese Burritos; Egg,

CSD Exclusive: Sandy Reversing Lower Trending Gasoline Costs

Gasoline demand will suffer dramatically due to Hurricane Sandy, with motorists in affected areas told—in some cases ordered—to stay off the roads.   By Brian L. Milne, Refined Fuels Editor, Telvent DTN Hurricane Sandy drove higher wholesale gasoline prices on Oct. 26 on worries over the storm effects, continuing the advance early Monday (10/29) ahead

C-stores Participate In Annual St. Jude Halloween Promotion

Stores ask shoppers to pin pumpkins to help “treat” patients at St. Jude Children’s Research Hospital.            As St. Jude Children’s Research Hospital celebrates five decades of finding cures that have saved the lives of countless children, the 21st Annual St. Jude Halloween Promotion is underway at retail, grocery, restaurants and a large number of c-store

Parker’s Donates to Bryan County Public Schools

Parker’s donates one cent of every gallon of gas purchased at all of its convenience stores on the first Wednesday of the month to community schools through the Fueling the Community program. Parker’s recently presented a check for $2,000 to Bryan County Public Schools as part of the company’s Fueling the Community program. This donation

Maverik Hosts Zombie Runs

Local Idaho residents run to raise money for vaccinations and a local community pool. In time for Halloween, two Maverik Convenience Stores in Idaho towns helped fundraise while engaging the community in exercise and Halloween fun this past weekend with two Zombie 5K races.  In Rupert, Idaho, on Sunday Oct. 27 the Maverik Service Station

Former NACS President Tom Tinsley Passes Away

Tinsley first became involved in NACS in 1963 when he attended his first NACS Annual Meeting. The following year, he was tapped as secretary/treasurer. Tom Tinsley, who served as 1968 NACS president, died on Oct. 16 at the age of 94, at West Place Nursing Home in Athens, Texas. Tinsley spent his entire professional career

Eco-Friendly Cleaners

JAWS International Ltd., a technology company committed to protecting the environment and making innovative products to that end, has introduced JAWS cleaners. JAWS cleaners is a line of nontoxic cleaners in reusable bottles that come with a 2 ½-inch refill cartridge attached. Customers use up the main bottle, then refill the bottle with tap water,

Rugged Enterprise Hybrid Device

Consumer smart phones don’t last long in many field-based work environments—not because service contracts are too short, but because the phones aren’t tough enough to withstand drops on concrete, lack adequate battery life or don’t have enterprise scanning capabilities. Today’s mobile workers have a new option: Honeywell’s first-ever rugged Enterprise Hybrid Device (EHD), the Dolphin

Chevron And Safeway Craft An Ideal Partnership

In any loyalty program, simplicity is crucial to customer adoption. Chevron and the Vons division of Safeway Inc. have partnered to offer a joint Reward Points loyalty program. Customers who earn gas rewards by shopping with their VonsClub Card at Vons stores or a ValuePlus Card at Pavilions stores now can spend their rewards of

Parker's Honored as Market Leader at NACS Annual Trade Show

Featured in NACS “Ideas 2 Go” DVD. Parker’s was honored as a Market Leader at the National Association of Convenience Stores (NACS) annual trade show in Las Vegas on Oct. 7-10, 2012. NACS attendees got a first look at new industry ideas and best retail practices during the trade show’s NACS “Ideas 2 Go” video