Telvent DTN’s customer-centric terminal automation solutions for the oil and gas industry win recognition.
Frost & Sullivan has recognized Telvent DTN, a real-time IT solutions and information provider, with its 2011 North American Frost & Sullivan Award for Customer Value Enhancement based on its recent analysis of the terminal automation market for the oil and gas industry.
Terminal operations are a strategic arm of the oil and gas marketing value chain. Reliability, real-time data monitoring and control of terminals are required for owners to capitalize on market opportunities and increase revenues. Telvent DTN differentiates itself in the North American terminal automation market through user-friendly, critical features as well as customer service.
“Telvent DTN’s ability to deliver vendor agnostic and integrated offerings has won the appreciation of many terminal operators,” said Frost & Sullivan Program Manager Arunkumar J. “The creative features, rapid processing time, centralized control and monitoring, as well as effective compliance capabilities of Telvent DTN’s solutions have not only impressed customers in North America, but have also generated significant interest among other global end-users.”
In recognition of customer confidence in its robust solution suite, Telvent DTN is the recipient of the 2011 Frost & Sullivan Customer Value Enhancement Award in the North American terminal automation solutions market for the oil and gas industry.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. This award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and ultimately customer base expansion.
Frost & Sullivan’s Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.
Telvent’s unswerving efforts to maximize customer value are proven by solutions that optimize terminal operations and integrate efficiently with SCADA and other control and information management systems. Telvent DTN solutions can be integrated with any competitor’s control systems as well as other solutions, which ensure seamless control.
While seamless control within a facility is important, terminal owners also face a daunting task in the real-time management and decision-making process. Telvent DTN’s DTN Guardian Host remote multi-terminal management software has enabled customers to integrate their operations across multiple terminals and manage volumes leading to a faster decision making and reporting process. The company’s proactive method of anticipating customer requirements and developing solutions that can add value has been appreciated by end-users across North America.
Telvent DTN’s strong solutions and loyal customer base have allowed the company to consistently grow at a significant pace. Proactive service delivery and its ability to address changing process conditions without glitches or downtime has encouraged several terminal operators to replace their legacy systems with Telvent DTN solutions.
More importantly, Telvent DTN offers proven end-to-end midstream and downstream automation. With its suite of solutions that include the Integrated Refiner Solution, OASyS SCADA integrated with SimSuite (pipeline simulation), Liquids Management System (LMS) for pipelines, and TABS (real-time terminal lifting controls) combined with DTN Guardian Terminal management, Telvent DTN presents a formidable option for end users that exceeds the generalist solutions from competitors.
By delivering innovative solutions, Telvent DTN has enabled the midstream and downstream segments of oil and gas customers to enhance operational excellence while ensuring compliance to regulatory norms.