Bowling Green, Ky.-based Pan-Oston, a leading designer, developer and manufacturer of retail checkout products has formalized a strategic partnership with Tolt Service Group, a nationally-recognized, single-source provider of managed services for technology equipment used in supermarkets and other enterprises.
Pan-Oston’s Utopia, a self-check solution endorsed by the National Grocers Association, gives independent grocers the opportunity to work with a solution that does not lock them into a long-term POS commitment. Now that the company has partnered with Tolt Service Group there is a nationwide network of authorized Utopia self-checkout service technicians, said Jim Vance, president of Pan-Oston.
Pan-Oston and Tolt Service Group will work together to provide independent grocers better access to and service of self-checkout solutions. Utopia is simple, easy-to-use, has the industry’s lowest intervention rates and works with 98% of POS software. Utopia also works with all the existing in-store peripherals and can increase customer satisfaction scores, as well as positively impact store-operating margins.
Our extensive daily interaction with POS and technology gives us a good understanding of what works well in independent grocery stores, said Mark DiGregorio, vice president of business development for Tolt Service Group.