High’s of Baltimore Inc. reached a deal with Radiant Systems to deploy multiple Radiant customer self-service kiosks in more than 50 of the mid-Atlantic retailer’s 82 High’s Dairy Stores.
“Experience, reliability and ease-of-use were keys to our decision,” said Benjamin Jatlow, special projects manager at High’s. “We looked at several players in the self-service market and went with Radiant for their experience delivering high quality and proven solutions that improve the consumer experience.”
Using Radiant’s graphical and intuitive touch-screen kiosks, High’s customers will have the opportunity to custom order menu offerings such as breakfast items, subs, wraps, soups, salads, and High’s famous hand-dipped ice cream.
Radiant has deployed more than 5,000 customer self-service ordering kiosks with many of the top convenience retailers in the country, enabling made-to-order sandwich programs, specialty coffee offerings, and a wide variety of other complex menus. Properly designed and implemented self-service solutions are proven to improve the speed of customer service, increase up-sells, and help ensure order accuracy. Radiant maximizes these benefits by offering a variety of built-for-purpose indoor and outdoor hardware platforms, out-of-the-box integration with kitchen production technology, and consulting expertise that allows for rapid design and optimal deployment of the solution.
High’s is a privately owned and operated company based in Hanover, Md. The company is owned by the Darnell family and currently owns and operates 82 convenience stores in Maryland and Delaware, including 53 units with motor fuels. The stores sell a wide range of convenience items and its proprietary High’s branded dairy and ice cream products.