onsite triage savings are no accident

There’s a clear need for keeping workers’ compensation costs down, but simply reducing benefits is not a practical answer. Human resources, safety and risk managers in the convenience store industry need to consider innovative approaches to improving employee health and safety while containing workers’ compensation costs for the employer. The industry needs healthy employees in

standing out in the crowd

Aided by its partnership with Valero, Fas Mart and Shore Stop stores are thriving in a tough East Coast market. Just a few years ago, Fas Mart was facing financial uncertainty. With 170 stores, the Mechanicsville, Va.-based chain, which also operates Shore Stop stores, was forced into Chapter 11. But what was a difficult period

smokeless tobacco review and outlook

Over the last few years, moist smokeless tobacco (MST) has increased in importance to convenience retailers as witnessed by its growing contribution to both in-store dollar sales and gross profits. During the same time period, the Sub-Price/Value (S-P/V) segment rapidly grew, changing the dynamics and strategies associated with MST. As the S-P/V segment began to

cuttingedge

One might think being fired from his first job in the convenience industry may have soured Russ Quick to the channel. Granted, he was 14, sweeping parking lots for a corner gas station and was replaced when the owner's daughter came of age, but still, a man has his pride. Quick dabbled successfully in several

publishers qa chairman of the board

Bill Greehey discusses the moves that helped put Valero at the head of the refining industry. CSD: In 1997, Valero became focused on acquiring refineries. What made you come to this decision? Greehey: That was always our goal, but it was in 1997 when we changed strategies by selling our pipeline and liquid operations to

the rise of a retail powerhouse

In less than a decade, Valero has grown into the largest refiner in North America and assembled one of the most recognized retail brands in the industry. In retail circles, ask anyone to name the leading fuel distributors in their markets. In previous years, you would have heard names like Citgo and Texaco. Not so

hopping around with valero

It’s no surprise that Valero has made its own dent in the industry. Convenience Store Decisions‘ 2006 Chain of the Year recipient is an American success story. What started as a small company—armed only with some ambition and business savvy—has grown to unfathomable proportions over the past six years. With 18 refineries, a throughput of

what type of marketer are you

Dealer volume has never been more attractive and times have never been better for wholesale marketers considering exiting the industry. I was sitting in my office the other day ruminating that with the recent letter of intent we had just received, I was about to be a man without a jobbership to sell. Fortunately, the

cheers to valero

Let me take you back to a small convenience store in an unassuming San Ramon, Calif. neighborhood. That's where Valero's retail operations began in earnest seven years ago. There was no fanfare, and hardly any press coverage, save for one reporter from New York making the cross-country trip to get the story. In retrospect, I'm

ultralow sulfur diesel what you need to know

The Illinois Petroleum Marketers Association/Illinois Association of Convenience Stores (IPMA) addresses common misconceptions about ultra-low sulfur diesel. Oct. 15 was a significant milestone in the nation’s transition to Ultra-Low Sulfur Diesel (ULSD) 15-ppm sulfur fuel. Prior to Oct. 15, petroleum terminals were permitted to downgrade (to 500-ppm sulfur LSD) as much ULSD as they wanted.

credit relief is past due

The cost some retailers are paying on credit card fees is crippling, but a panel of retailers and industry experts said relief may be on the way. Convenience Store Decisions, with the help of ISD Corp. and the National Association of Convenience Stores (NACS), hosted a Webcast Sept. 19 to discuss the ever-increasing credit card

a culture of caring

Ask any retailer in the industry what sets them apart—what’s their most valuable asset—and almost everyone will say “our people.” But for San Antonio-based-Valero Energy Corp., it’s more than just lip service. Led by Chairman Bill Greehey, Valero has created a corporate culture that permeates its rank-and-file and makes employees feel like they’re doing more

a uniform approach to marketing

Enhancing employee image can help operators create a unique niche in the market. After consumers’ positive reactions to its “I’m Lovin’ It” advertising campaign, it was rumored that McDonald’s was in talks with some of the world’s best-known clothing labels&—Sean “P. Diddy” Combs’ Sean John line, Polo Ralph Lauren Corp. and Giorgio Armani to name

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